I don't want to start off on the wrong foot here, but... On…read moreMarch 9th I went for a wash, drove in to the bay as guided. Machine came to the front of my vehicle, stopped and the arrow motioned me out. Confused I moved slowly forward but it continued with the forward arrow. Drove around to same bay and while waiting for another customer to finish called the number and left a message of what happened. I paid again and wash went without a hitch. But I am still out of the $9.72 and no call to date. Web site has no CONTACT US tab, so this is my other resort as the phone now appears to be not working. Mike Woodbridge, VA 703 509-0481

don't ever use it, every vacuum is broken just takes your money and counts down but doesn't…read moreactually work

Here's a polished two-star review that keeps the tone fair and credible:…read more I was disappointed, especially for the nearly $50 I paid for the interior and exterior cleaning. They did a good job on the floor mats, but the rest of the vehicle was underwhelming. The interior and exterior just didn't look like they had received the level of attention I expected. There were still areas that looked untouched, and overall the car didn't have that "freshly cleaned" appearance. I've definitely received better results for less money at other car washes. If you're coming here, I'd recommend sticking with the basic exterior wash. In my experience, paying extra for the interior cleaning and other add-ons just wasn't worth the cost. This version is firm but measured, which tends to come across as more trustworthy in reviews.

Hoffman carwash in general is a decent business but my issue is more so not getting what I paid…read morefor. Weather it's the specific locations fault or corporate I'm not sure. I get the signature unlimited monthly service for $49.99 but when I go through it started saying Ultimate Unlimited. The price difference isn't crazy but it adds up over the course of a year AND, there is a difference in the treatments applied to my car during the wash that I wasn't getting. If the service isn't provided at each carwash then I feel my bill should be adjusted or at least the attendants should say so prior to my wash. I definitely feel cheated. I did contact customer service prior to me cancelling , they told me that I was probably seeing what the person behind me was getting on the screen. I was well aware of that possibility but to be 100% sure I kept going for another month and change and even had times I was the only one in line and still the same, PAY ATTENTION, I'm sure I can't be the only one. My washes were good, just wasn't getting what I paid for.

their processing of unlimited car wash windshield ideas goes very quickly and smoothly, the car…read morewash itself is very high-tech and does a great job every time

So the first garage I pulled into a quarter was stuck in the machine so I had to pull into a…read moredifferent one. More then one garage had a huge puddle in the middle, very poor drainage. Couldn't even step out of my car without my shoe almost getting submerged. The soap brush was extremely messy, and there was soap all over the wall. Not to mention the hose that sprays water is very stiff to swing around your car. (The metal bar that's attached to the ceiling.) The change dispenser only gives you Dollar Quarters. It's $2 for 2 minutes, and the next step up is $5 for 8 minutes. No happy medium for me. I tried 2 minutes and had to do another 2 minutes because I barely made it around my car. Not returning.

Great car wash, nice waiting lounge with AC, tv and wifi…read more Attn: Jim - Rob did a fantastic job cleaning my car plus he's a great guy! Thanks Rob for making my car look like new!

DO NOT GO HERE! Their conveyor belt is broken and they are not telling their customers. And their…read morestaff is unprofessional. I went this week and I was going to ask when I would be clear to go on the belt, and the second I roll my window down, one of their staff members begin flirting with me and insisting on getting my number, he went to the extend to stop cleaning my car to grab his phone and insist. He then told me to go, and led me the wrong way and my TIRE POPPED. I have yet to hear from the owner on being compensated for repair and roadside costs. The cheaper car wash price is not worth getting your car damaged.

The best car wash around! Worth every penny and the attendants are super nice and friendly . A+…read moreservice

I've heard some nasty things about this owner.. not only is it a sketchy place but also a terrible…read moreservice. I figured I'd give them the benefit of the doubt and ended up with scratches they refused to fix.

I love this place. Super friendly and customer oriented. They go out of their way to help and make…read moreit a nice experience! I am a monthly customer too and it's great there's a separate line and they give mints, dog bones, and air fresheners. If you have a nice car and like taking car of it this is the place. They have free vacuum, towels , cleaners, armor all, glass cleaner, a rug cleaner, and sloop sinks for plastic floor mats with an air hose to dry them too. This place rocks. Only drawback is it's in a trafficy part of town and you cannot be in a rush.

Fuck them would leave 0 stars if I could. scratched the shit out of my car on both sidesread more

Darryl did an awesome job detailing my SUV. It looks brand new. I am absolutely going to him again.read more

Great job with exterior detailing! I called on a Saturday morning and they were able to squeeze me…read morein within 15 minutes. Friendly and professional, we definitely will be going back.

I had a coupon for an interior and exterior clean. The…read moreHoffman I use regularly does not do interior cleaning although free car vacs are available there. The interior clean was satisfactory but took longer than in the past. Is it challenging to get workers or is the company unwilling to hire more? Probably the former. The exterior clean is not as good here in CP as it is at the Hoffman on Troy Schenectady Road since it is a newer location. Also, the course and length of wash time are longer on Troy-Sch Road.

Generally I have great experiences at the Clifton Park location. Today however was all around…read moreterrible. The girl at the counter for purchases didn't say hello or how can I help you, nothing. Just told us our total and that was all. No customer service at all. I have unlimited washes and paid extra for interior cleaning. Well the interior was barely wiped down. My dash was still all dusty. My counsel had marks all over it. I think they cleaned with a dry rag and eyes closed. Very disappointed to say the least and I had someplace to be after.

Having been in Albany (well, yesterday) for some hopeful Uber and Lyft rides with my car, after…read morecoming back to my east side of the Hudson River, I came upon this Hoffman Car Wash. I remember screaming "Ooh, that looks neat" with all the wires and hoses all hung neatly. It was daytime and I had had my Hoffman Car Wash multi-use card on me, and felt like trying it out. I saw several manual bays as well as what looked to be like several non-touch non-ride through bays that would have a car cleaned well. However, my time here turned more ugly as I got through the payment-initiation line and proceeded around what I thought was going to be into a second line (I was in the right hand lane). However, as I came around the bend, I noticed the employees at the service bay motioning me from the other lane into their bay terminal helping me get into line with the ground-level lane-holder. Yes, they began spraying my car for the undercarriage wash, but after trying to adjust to suit their styling, I got confused on what gear to select on my CVT (09 Sentra). But I surely didn't see a sign. Much later I had remembered that these types of washes tend to run in Neutral but I kept switching into the wrong gear. Somehow, those employees at the podium knew exactly what gear I was in but I hadn't remembered how these worked. They screamed at me when I kept switching, and even when they could tell that my foot was on the brake pedal (give me some slack peeps because I need a second to focus on what needs to be complete for the wash to work). After a brief wash that seemed not to be too touch-free (with rather painful brushes from the sides and top), but those other brushes just as you entered the wash were less painful and I didn't mind. I didn't really like that the undercarriage wasn't done real well (or as well as my local Hoffman does), but I'll take what I got. I'm amazed at the quality of the wash, much later. After heading into a McDonalds a little closer to my home location in Hudson, I came out and really felt like I couldn't spot my car. It seemed like my car was newer than it really was, thanks tot he spotlessness of the wash, but you could tell that the back wasn't washed too well. I could see streaky-stains coming out from the trunk door and running down the body near the license plate - something I don't like seeing. My local Hoffman Car Wash - which doesn't have this style wash - can get my car washed well, without the pain and agony brushes and without causing streakiness near the trunk. When's the next time that you can say the same here? Also, can you please put a sign prior to entry on entry rules. Also, please get rid of the extra lane markings (traffic cones around back) if everyone is going to be filtered into the machine lanes. Obviously a little more care and vigilance to watch for those who were waiting for non-machine done lanes would be necessary. They were vary confusing to say the least. I liked that this place was upkept, and there wasn't much problems in lines. It could have been better done had there not been a pickup truck in back of me today - something that felt too close for comfort in positioning once my back was able to show me what happened from the car in back of me when I entered car drier. I just wish I could have had more chance to check this place out at night - something that would have looked gorgeous I hoped. Before I leave, please also make sure that readers know not to turn onto the street just to this place's south. There doesn't seem to be an entrance there and with multiple lanes coming from both directions - safety felt vital into turning into the correct entry. I'm sorry if nothing can be done about this, but heads up readers!

Hoffman's hosted another nonperishable food drive at its car washes over the weekend. With the…read moregovernment shutdown and the threat of the SNAP ( food stamps) program coming to a halt for November, the need for food donations has taken on a greater sense of urgency. Hoffman's has annual food drives but I've never paid much attention before. This time, I showed up. I brought canned goods and got a car wash in return for free. It's a nice event. A win-win for all involved.

This review is geared towards their main office. I had some issues with my account (no fault of…read moreColonial). I purchased the monthly unlimited amount. Instead of turning me back and telling me to contact the main office, the gentleman took care of me and let me get my car washed since I did have the bar code and was in the system. They didn't need to do that. When I called the main office, I left a message for Robin who seems to handle customer accounts and I'm sure myriad other tasks. I didn't know their hours and called right at closing time. i left a message explaining my issue and asked them to call me when they could next week. To my surprise, I got a call from Robin after their closing time. She wanted to make sure I was taken care of ASAP. They are a small business with old school values which include putting the customer first. seems like that should be obvious, but companies like Colonial Car wash are no longer the norm, but the exception. Money is tight right now like it is with most of us. However, even if Colonial Car wash didn't give me the best deal, I would still stay with them if the price was within reason. This is all due to the way they go the extra mile. Having been a captain in the Army, I can't help but notice little details about everything. Colonial must have a great training program and they also must be very proactive in ensuring quality control throughout the entire chain of command. I am not going to bad mouth any of their competition, but Colonial would have to raise their prices so that they were noticeably more expensive before I would even consider going somewhere else. I believe Robin said they have been in business for over 40 years so they run a smooth operation like a big business, but with a small business mentality and personal touch. Businesses like this are a dying breed, but it's great to discover a new one that is still old school.

I ran my debit card to be able to wash the Salt out of my matts. I ran the self serve spraying wash…read morebay option. I only ran the sprayer for 9 minutes and change. They originally charged my card $12, so I thought they would adjust after and the amount would decrease. This was not the case!! The final charge was $22.60 for under 10 minutes of spraying water in the freezing cold. What a rip off!! I'm not cheap, that is crazy expensive and the math from hard money to card payment isn't aligned.