I ran my debit card to be able to wash the Salt out of my matts. I ran the self serve spraying wash…read morebay option. I only ran the sprayer for 9 minutes and change. They originally charged my card $12, so I thought they would adjust after and the amount would decrease. This was not the case!! The final charge was $22.60 for under 10 minutes of spraying water in the freezing cold. What a rip off!! I'm not cheap, that is crazy expensive and the math from hard money to card payment isn't aligned.

This review is just for the self-serve bays…read more I'm old school; I'm happy washing my car in a pay-as you-go bay where I'm in control of how much time I need and how much soap and rinse I want to use. I'm glad Colonial has a couple of these bays, but using them isn't quite as customer friendly as I had hoped, especially as a first time user. These bays do not have bill readers. They take credit cards, but you don't exactly get to select how much time you want. Instead, the screen will show increasing time/cost, and you have to remember to QUICKLY press the stop button when you think you've got enough... meaning I need to know in advance how much time and money? They're probably hoping you err on the side of caution and overpay. They also take coins, but only quarters and $1 coins. When was the last time you had $1 coins on you? (NOTE: You can probably get $1 coins and quarters at a coin dispenser on site.) I had a bunch of quarters all set though. It's 25 cents per 15 seconds, minimum of 8 quarters/$2.00. But you either need to have your hand on that spray nozzle or have a 2nd person handy, because as soon as you start adding coins, the countdown begins, which means I lost about 10 seconds getting quarters #2 through #8 in. There's also a time lag between when you switch from soap to rinse, which means you may want to switch to rinse maybe 10-15 seconds before you actually want the soap to stop. Having the ability to put all the coins in and then press "START" would be handy, like some other self-serve car washes I've used in the past. I did get my car clean, and I'll have a better idea how to handle this on future visits. It wasn't a bad experience, just not as good as similar service I've had elsewhere.

DO NOT GO HERE! Their conveyor belt is broken and they are not telling their customers. And their…read morestaff is unprofessional. I went this week and I was going to ask when I would be clear to go on the belt, and the second I roll my window down, one of their staff members begin flirting with me and insisting on getting my number, he went to the extend to stop cleaning my car to grab his phone and insist. He then told me to go, and led me the wrong way and my TIRE POPPED. I have yet to hear from the owner on being compensated for repair and roadside costs. The cheaper car wash price is not worth getting your car damaged.

Had my first car wash at Golden Arrow. The gentleman I worked with were outstanding and took their…read moretime and I am very happy with the service they provided this morning. Sunday mornings are a great time to stop in no lines!

Great wash!!! Friendly workers, free vacuums, beautiful landscaping, great experience.read more

This is the worst car wash I've ever been to. I payed extra for upgraded service and it was so bad…read more It didn't even look like my car was washed at all. When I got home, I ran my finger on the drivers side door and it was still dirty. I will never ever waste my money like this again. This is what I get for being lazy and not washing it myself. $15.00 down the drain. Lesson learned! Avoid at all costs! ZERO stars for this place.

their processing of unlimited car wash windshield ideas goes very quickly and smoothly, the car…read morewash itself is very high-tech and does a great job every time

So the first garage I pulled into a quarter was stuck in the machine so I had to pull into a…read moredifferent one. More then one garage had a huge puddle in the middle, very poor drainage. Couldn't even step out of my car without my shoe almost getting submerged. The soap brush was extremely messy, and there was soap all over the wall. Not to mention the hose that sprays water is very stiff to swing around your car. (The metal bar that's attached to the ceiling.) The change dispenser only gives you Dollar Quarters. It's $2 for 2 minutes, and the next step up is $5 for 8 minutes. No happy medium for me. I tried 2 minutes and had to do another 2 minutes because I barely made it around my car. Not returning.

I don't want to start off on the wrong foot here, but... On…read moreMarch 9th I went for a wash, drove in to the bay as guided. Machine came to the front of my vehicle, stopped and the arrow motioned me out. Confused I moved slowly forward but it continued with the forward arrow. Drove around to same bay and while waiting for another customer to finish called the number and left a message of what happened. I paid again and wash went without a hitch. But I am still out of the $9.72 and no call to date. Web site has no CONTACT US tab, so this is my other resort as the phone now appears to be not working. Mike Woodbridge, VA 703 509-0481

don't ever use it, every vacuum is broken just takes your money and counts down but doesn't…read moreactually work

Horrible customer service. Got turned away for some rust on our vehicle, no apology, swearing…read moreabout how he didnt want to wash "this f***ing thing". Almost had us rear end someone because he was waving us up and not paying attention. Now I remember why I don't ever give my money to them. If I could give 0 stars I would.

After 18 years of using this car wash, including buying gift books for family stocking stuffers,…read moreall of a sudden we can't go through because of our hitch. Okay...so we go through the touchless "car wash", but it didn't WASH! I went to discuss it with the attendants and was told, "It is only squirting water on your car". I took pictures...the car was still dirty. I asked why they take money for a car "WASH" when it doesn't wash. (BTW: Definition of "wash" is "to cleanse", "to remove dirt"). They did not offer to send me through again...nothing. I went back to speak to the manager who demonstrated why their employees have no ability to remedy a complaint. Their customer service is terrible and we will not go back again. I also wouldn't let my kids work for them because people get mad when they don't get what they paid for and I wouldn't want my kids to get the brunt of that anger. Very sad as we try to support local.

The team at the Altamont Avenue location deserve a lot of credit for their attention to detail and…read morethe extra effort they put into pre-cleaning your car before it enters the automated process. My truck (day after first significant snow) had salt, dirt and ice buildup on it .. the guys spent extra time to power spray the ice/salt/dirt. By the time I got thru the car wash it was almost completely gone .. and it was only 27 degrees. Great job guys!!

Took advantage of the nice fall weather today to get the Lexus washed…read more Courteous and hard working staff. Paid $14. for exterior and $14. for interior. The exterior wash was very good as usual. Tip: Happy to tip $20. for efficient and thorough cleaning of interior. Interior: It was my first time to have the interior cleaned. WOW! Three workers did a great job-- Dried exterior. Wiped inside of windows. Cleaned inside of windshield which needed it! Cleaned dashboard. Wiped down inside of doors. Vacuumed under floor pads front and back. Vacuumed mats. Removed two boxes from trunk, removed fitted floor mat and vacuumed thoroughly. I declined air freshener because of allergies. There is a clean enclosed waiting room next to work area where you can view the cleaning.

The Latham location is much friendlier and helpful. This location seems to be staffed with some…read moreterrible unhappy people. Geeze!

horrible service. I have a monthly account that's say touch Free wash, however, they activated the…read morebrushes damaging the paint on my car. They are refusing to accept responsibility. the were laughing at the damage. DONT GO TO THIS PLACE.

I've been going to Broadway for 10 years now. They are honest good people that recommend what's…read morebest for my vehicles. I would recommend Broadway to anyone frustrated with their current dealer or mechanic. The service is professional, timely and at a good value. Ron Crowley

These guys are great! Reliable, priced fairly, extremely competent and, besides all that, a truly…read morenice, family business that enjoys long term employees who love working there... Highly recommended!

I was a member from the opening of this wash, it was purchased from splash and that where it went…read morebad. The wash is inconsistent, and actually damaged the car. When i filled out a claim in, they denied it even though It clearly was the wash. the "Manager" insulted me, threatened me and then "Banned" me. this is all from a phone call mind you, when i he blatantly said I do not know what I am talking about and "A car wash cannot damage a car". One on the most oscinine thing I ever heard/ So even after I was "banned" on the phone call, he kept goading me on and on especially when i said " Oh No, I am banned! You mean I cannot spend $500 a year for you to damage my car?? Oh no, I must now got to the other four car washes around here?? oh no"" So i hang up, go to Hoffman, which is cheaper . better. and has many more locations. but wait it gets better, I get a call from the local police department about some kind of incident??? I was like what are you talking about, this guy called ME at my home and threatened me and canceled me, yes, i had choice words for the idiot, but they went over the line. So far, i have had three people cancel!!! Hey splash, go away, we do not want you around here. We like our local Hoffman and Colonial washes, IF YOU LIKE YOUR CAR, AND LIKE YOUR COMMUNITY, STAY AWAY FROM THIS WASH. BRIGHT LIGHTS DO NOT WASH CARS, IT IS A HORRIBLE WASH AND TO TOP IT OFF, THEY DAMAGE THE CAR AND OPPOSED TO HONORING IT, THYE ACCUSE YOU OF LYING AND THEN BAN YOU WHEN YOU DISAGREE. DO NOT DO IT HOFFMANS DEAL IS WAY BETTER!!!!!!!!!

I got a gift card for $150.00 from my husband for Christmas. This location does not take them…read morebecause they were a knockout car wash and their system is not set up for them. I have tried to call this location and the mailbox is full. Called the number on the card and still no results. They got our $150.00 and I got a dirty car. BEWARE!!!