Hoffman completely rebuilt the old Raindancer car wash into a state of the art new facility which…read moreopened in late 2025. Unfortunately, they no longer have the self service bays, but now offer free vacuums which is a big plus. When they opened the new facility, they were giving away free car washes for a couple of days and had some special on their Unlimited Car Wash Plan which included additional free car washes after the plan expired. I signed up for the plan, the attendant put a bar code on my windshield and I used the car wash during the winter. Overall, the car wash did an excellent job when first opened. And when first opened a lot of colored lights would begin flashing as the vehicle passed through the various stages of the wash. The final time I used the car wash fewer lights were flashing and for the first time an attendant used a hose to spray down the front of my car. It's uncertain whether the car wash was now providing all the features included in the paid for plan. There are two lanes vehicles use which scan plan bar codes which then merge into one lane while making a sharp left hand turn to enter the wash. Twice I almost got into an accident because a vehicle couldn't make the turn and had to backup as the lanes merged causing a near miss. The exit from the car wash is tricky and causes confusion. There is a yellow light and a small sign which states to wait for the green light. The yellow light may be on or off and green light seems to go on at random times. While waiting for the green light the vehicle may not be moving forward because the plastic track which propels the vehicle is now only on the rear wheels and can begin to slip. Many times I had to drive away and not wait for the green light. Finally, the vacuums work well.

Haven't tried the actual car wash yet but very happy with the self service vacuum. Note they only…read moreaccept quarters in these machines but for $2 in quarters you get a generous allotment of time to vacuum and the vacuum is quite powerful. Totally took care of the random stones and sand in my front seats. They have mat clips and a trash can too which is appreciated. I'll probably return for a car wash later.

I ran my debit card to be able to wash the Salt out of my matts. I ran the self serve spraying wash…read morebay option. I only ran the sprayer for 9 minutes and change. They originally charged my card $12, so I thought they would adjust after and the amount would decrease. This was not the case!! The final charge was $22.60 for under 10 minutes of spraying water in the freezing cold. What a rip off!! I'm not cheap, that is crazy expensive and the math from hard money to card payment isn't aligned.

This review is just for the self-serve bays…read more I'm old school; I'm happy washing my car in a pay-as you-go bay where I'm in control of how much time I need and how much soap and rinse I want to use. I'm glad Colonial has a couple of these bays, but using them isn't quite as customer friendly as I had hoped, especially as a first time user. These bays do not have bill readers. They take credit cards, but you don't exactly get to select how much time you want. Instead, the screen will show increasing time/cost, and you have to remember to QUICKLY press the stop button when you think you've got enough... meaning I need to know in advance how much time and money? They're probably hoping you err on the side of caution and overpay. They also take coins, but only quarters and $1 coins. When was the last time you had $1 coins on you? (NOTE: You can probably get $1 coins and quarters at a coin dispenser on site.) I had a bunch of quarters all set though. It's 25 cents per 15 seconds, minimum of 8 quarters/$2.00. But you either need to have your hand on that spray nozzle or have a 2nd person handy, because as soon as you start adding coins, the countdown begins, which means I lost about 10 seconds getting quarters #2 through #8 in. There's also a time lag between when you switch from soap to rinse, which means you may want to switch to rinse maybe 10-15 seconds before you actually want the soap to stop. Having the ability to put all the coins in and then press "START" would be handy, like some other self-serve car washes I've used in the past. I did get my car clean, and I'll have a better idea how to handle this on future visits. It wasn't a bad experience, just not as good as similar service I've had elsewhere.

DO NOT GO HERE! Their conveyor belt is broken and they are not telling their customers. And their…read morestaff is unprofessional. I went this week and I was going to ask when I would be clear to go on the belt, and the second I roll my window down, one of their staff members begin flirting with me and insisting on getting my number, he went to the extend to stop cleaning my car to grab his phone and insist. He then told me to go, and led me the wrong way and my TIRE POPPED. I have yet to hear from the owner on being compensated for repair and roadside costs. The cheaper car wash price is not worth getting your car damaged.

Had my first car wash at Golden Arrow. The gentleman I worked with were outstanding and took their…read moretime and I am very happy with the service they provided this morning. Sunday mornings are a great time to stop in no lines!

their processing of unlimited car wash windshield ideas goes very quickly and smoothly, the car…read morewash itself is very high-tech and does a great job every time

So the first garage I pulled into a quarter was stuck in the machine so I had to pull into a…read moredifferent one. More then one garage had a huge puddle in the middle, very poor drainage. Couldn't even step out of my car without my shoe almost getting submerged. The soap brush was extremely messy, and there was soap all over the wall. Not to mention the hose that sprays water is very stiff to swing around your car. (The metal bar that's attached to the ceiling.) The change dispenser only gives you Dollar Quarters. It's $2 for 2 minutes, and the next step up is $5 for 8 minutes. No happy medium for me. I tried 2 minutes and had to do another 2 minutes because I barely made it around my car. Not returning.

I don't want to start off on the wrong foot here, but... On…read moreMarch 9th I went for a wash, drove in to the bay as guided. Machine came to the front of my vehicle, stopped and the arrow motioned me out. Confused I moved slowly forward but it continued with the forward arrow. Drove around to same bay and while waiting for another customer to finish called the number and left a message of what happened. I paid again and wash went without a hitch. But I am still out of the $9.72 and no call to date. Web site has no CONTACT US tab, so this is my other resort as the phone now appears to be not working. Mike Woodbridge, VA 703 509-0481

On August 8, I purchased a car wash in Bay 1and it stopped working halfway through. The car had…read moresoap on it and I had to go to another bay, pay, and get a second car wash in the same day to get rid of the soap. I called the number posted for when there are problems, and no one returned my call, nor was I refunded the first car wash which came up to $11.88. Never had a problem until now. When you own a business, you have to monitor it, give credence to your clients like me who can prove what happened, track complaints, etc. You have lost a client.

Today I bought the best car wash and paid $17 for it. I was extremely disappointed when I got out…read moreof my vehicle and found that it had soap all over it. I figured,it would be wet as half the air dryers didn't seem to be functioning. I wiped the soap and water off with rags I had planned to use to clean the inside. (took about 3 rags) Then I tried to use the vacuum. I put $2 into the machine only to realize the suction was so terrible. I walked around the back and told the people working my issues and they offered to sent my van back through.....I had just finished wiping it down why would I sent it back through a car wash that neither rinsed or dried my van???? They did refund me the money I had spent using the vacuum (the reason for the 2 stars), but made no attempt to fix them. I.e. empty the tank, check the hose ECT. Don't go here. Don't waste your money. If anyone knows of a decent car wash please let me know!

Horrible customer service. Got turned away for some rust on our vehicle, no apology, swearing…read moreabout how he didnt want to wash "this f***ing thing". Almost had us rear end someone because he was waving us up and not paying attention. Now I remember why I don't ever give my money to them. If I could give 0 stars I would.

The team at the Altamont Avenue location deserve a lot of credit for their attention to detail and…read morethe extra effort they put into pre-cleaning your car before it enters the automated process. My truck (day after first significant snow) had salt, dirt and ice buildup on it .. the guys spent extra time to power spray the ice/salt/dirt. By the time I got thru the car wash it was almost completely gone .. and it was only 27 degrees. Great job guys!!

Staff not friendly. Acted bored. Paid $33 to come home, wash my windows, clean interior myself…read more Poor experience. Won't return.

I had my car washed there a few days ago. When I arrived home, I noticed that my chrome strip on…read morethe rear quarter panel was missing. I called the Colonie facility and asked Alberta, an assistant manager, if she could find my strip as things were very quiet while I was there. She asked for some info from me and said she'll call me back. Thankfully, she called very quickly and said that she found it and it was in good condition! I returned to retrieve my item and a team member offered to put the strip on my car! I could have done it myself as it's a simple fix but he offered and he was very nice to do so. I tipped him and he appreciated it. A big relief for me as it was from an older model car and a replacement for my car would have been an effort! I didn't get the young man's name but he was just as helpful as Alberta! Super service!

They damaged my car by using brushes after they were told Touchless…read more terrible! hoffmans will give you the run around and try to distort the facts in an effort to avoid taking responsibility.

I've been going to Broadway for 10 years now. They are honest good people that recommend what's…read morebest for my vehicles. I would recommend Broadway to anyone frustrated with their current dealer or mechanic. The service is professional, timely and at a good value. Ron Crowley

Broadway Auto Clinic did a nice job replacing my car's rear brake pads at a fair price and in a…read morereasonable amount of time. They were communicative throughout the process.

Love this place, it gets the car cleaner than the others in the area and drier too which is great…read morein the winter time. Hunter is great too! Thanks again

I was a member from the opening of this wash, it was purchased from splash and that where it went…read morebad. The wash is inconsistent, and actually damaged the car. When i filled out a claim in, they denied it even though It clearly was the wash. the "Manager" insulted me, threatened me and then "Banned" me. this is all from a phone call mind you, when i he blatantly said I do not know what I am talking about and "A car wash cannot damage a car". One on the most oscinine thing I ever heard/ So even after I was "banned" on the phone call, he kept goading me on and on especially when i said " Oh No, I am banned! You mean I cannot spend $500 a year for you to damage my car?? Oh no, I must now got to the other four car washes around here?? oh no"" So i hang up, go to Hoffman, which is cheaper . better. and has many more locations. but wait it gets better, I get a call from the local police department about some kind of incident??? I was like what are you talking about, this guy called ME at my home and threatened me and canceled me, yes, i had choice words for the idiot, but they went over the line. So far, i have had three people cancel!!! Hey splash, go away, we do not want you around here. We like our local Hoffman and Colonial washes, IF YOU LIKE YOUR CAR, AND LIKE YOUR COMMUNITY, STAY AWAY FROM THIS WASH. BRIGHT LIGHTS DO NOT WASH CARS, IT IS A HORRIBLE WASH AND TO TOP IT OFF, THEY DAMAGE THE CAR AND OPPOSED TO HONORING IT, THYE ACCUSE YOU OF LYING AND THEN BAN YOU WHEN YOU DISAGREE. DO NOT DO IT HOFFMANS DEAL IS WAY BETTER!!!!!!!!!