Fuck them would leave 0 stars if I could. scratched the shit out of my car on both sidesread more

This place has the ultimate scam going. So I stopped for a car wash this week and they offered a…read moremonth for $10. Thought it was a good deal so I signed up. They took my credit card and said oh I'm sorry I don't know why it charged you the full price $39.99 I will give my manager a copy of this receipt and he will take care of it in the morning or you can call this number. We have called the number multiple times left messages and sent emails and no has gotten back to us in 5 days! Funny thing my wife was getting her car washed they offered her the same thing and guess what it charged her full price! They must be doing it intentionally do that actually not know the charge they are applying to the credit card before they swipe it?

I ran my debit card to be able to wash the Salt out of my matts. I ran the self serve spraying wash…read morebay option. I only ran the sprayer for 9 minutes and change. They originally charged my card $12, so I thought they would adjust after and the amount would decrease. This was not the case!! The final charge was $22.60 for under 10 minutes of spraying water in the freezing cold. What a rip off!! I'm not cheap, that is crazy expensive and the math from hard money to card payment isn't aligned.

This review is just for the self-serve bays…read more I'm old school; I'm happy washing my car in a pay-as you-go bay where I'm in control of how much time I need and how much soap and rinse I want to use. I'm glad Colonial has a couple of these bays, but using them isn't quite as customer friendly as I had hoped, especially as a first time user. These bays do not have bill readers. They take credit cards, but you don't exactly get to select how much time you want. Instead, the screen will show increasing time/cost, and you have to remember to QUICKLY press the stop button when you think you've got enough... meaning I need to know in advance how much time and money? They're probably hoping you err on the side of caution and overpay. They also take coins, but only quarters and $1 coins. When was the last time you had $1 coins on you? (NOTE: You can probably get $1 coins and quarters at a coin dispenser on site.) I had a bunch of quarters all set though. It's 25 cents per 15 seconds, minimum of 8 quarters/$2.00. But you either need to have your hand on that spray nozzle or have a 2nd person handy, because as soon as you start adding coins, the countdown begins, which means I lost about 10 seconds getting quarters #2 through #8 in. There's also a time lag between when you switch from soap to rinse, which means you may want to switch to rinse maybe 10-15 seconds before you actually want the soap to stop. Having the ability to put all the coins in and then press "START" would be handy, like some other self-serve car washes I've used in the past. I did get my car clean, and I'll have a better idea how to handle this on future visits. It wasn't a bad experience, just not as good as similar service I've had elsewhere.

The team at the Altamont Avenue location deserve a lot of credit for their attention to detail and…read morethe extra effort they put into pre-cleaning your car before it enters the automated process. My truck (day after first significant snow) had salt, dirt and ice buildup on it .. the guys spent extra time to power spray the ice/salt/dirt. By the time I got thru the car wash it was almost completely gone .. and it was only 27 degrees. Great job guys!!

Took advantage of the nice fall weather today to get the Lexus washed…read more Courteous and hard working staff. Paid $14. for exterior and $14. for interior. The exterior wash was very good as usual. Tip: Happy to tip $20. for efficient and thorough cleaning of interior. Interior: It was my first time to have the interior cleaned. WOW! Three workers did a great job-- Dried exterior. Wiped inside of windows. Cleaned inside of windshield which needed it! Cleaned dashboard. Wiped down inside of doors. Vacuumed under floor pads front and back. Vacuumed mats. Removed two boxes from trunk, removed fitted floor mat and vacuumed thoroughly. I declined air freshener because of allergies. There is a clean enclosed waiting room next to work area where you can view the cleaning.

Went for one month and stopped. Terrible wash. Brought it through a second time and just as bad…read more When you got to the end so much soap and water was left on the car. A real joke. Each time was a waste of money. The last time it was cleaner before I got the wash.

Very fast, easy, reliable and friendly. Close to my house and will be going back frequentlyread more

Here's a polished two-star review that keeps the tone fair and credible:…read more I was disappointed, especially for the nearly $50 I paid for the interior and exterior cleaning. They did a good job on the floor mats, but the rest of the vehicle was underwhelming. The interior and exterior just didn't look like they had received the level of attention I expected. There were still areas that looked untouched, and overall the car didn't have that "freshly cleaned" appearance. I've definitely received better results for less money at other car washes. If you're coming here, I'd recommend sticking with the basic exterior wash. In my experience, paying extra for the interior cleaning and other add-ons just wasn't worth the cost. This version is firm but measured, which tends to come across as more trustworthy in reviews.

Hoffman carwash in general is a decent business but my issue is more so not getting what I paid…read morefor. Weather it's the specific locations fault or corporate I'm not sure. I get the signature unlimited monthly service for $49.99 but when I go through it started saying Ultimate Unlimited. The price difference isn't crazy but it adds up over the course of a year AND, there is a difference in the treatments applied to my car during the wash that I wasn't getting. If the service isn't provided at each carwash then I feel my bill should be adjusted or at least the attendants should say so prior to my wash. I definitely feel cheated. I did contact customer service prior to me cancelling , they told me that I was probably seeing what the person behind me was getting on the screen. I was well aware of that possibility but to be 100% sure I kept going for another month and change and even had times I was the only one in line and still the same, PAY ATTENTION, I'm sure I can't be the only one. My washes were good, just wasn't getting what I paid for.

I had a coupon for an interior and exterior clean. The…read moreHoffman I use regularly does not do interior cleaning although free car vacs are available there. The interior clean was satisfactory but took longer than in the past. Is it challenging to get workers or is the company unwilling to hire more? Probably the former. The exterior clean is not as good here in CP as it is at the Hoffman on Troy Schenectady Road since it is a newer location. Also, the course and length of wash time are longer on Troy-Sch Road.

If there was a zero star, I would have selected that. My issue is not about the wash itself it's…read moreabout their customer service and negligence. On two occasions my car tire got damaged - the first time it was completely slashed, and I had to replace it. The second time I got a bolt stuck in it and had to get a plugged. The first time I gave them the benefit of the doubt, but the second time I was more aware based upon my previous experience and the fact I just pulled out of the wash. When I discussed with the Assistant Manager and Customer Service and gave me the runaround of all the reasons why my tire damage couldn't have happened on their property. I have effectively cancelled my service and will NOT be going back to Hoffman Car wash, especially the Clifton Park location.

The Latham location is much friendlier and helpful. This location seems to be staffed with some…read moreterrible unhappy people. Geeze!

horrible service. I have a monthly account that's say touch Free wash, however, they activated the…read morebrushes damaging the paint on my car. They are refusing to accept responsibility. the were laughing at the damage. DONT GO TO THIS PLACE.

I was a member from the opening of this wash, it was purchased from splash and that where it went…read morebad. The wash is inconsistent, and actually damaged the car. When i filled out a claim in, they denied it even though It clearly was the wash. the "Manager" insulted me, threatened me and then "Banned" me. this is all from a phone call mind you, when i he blatantly said I do not know what I am talking about and "A car wash cannot damage a car". One on the most oscinine thing I ever heard/ So even after I was "banned" on the phone call, he kept goading me on and on especially when i said " Oh No, I am banned! You mean I cannot spend $500 a year for you to damage my car?? Oh no, I must now got to the other four car washes around here?? oh no"" So i hang up, go to Hoffman, which is cheaper . better. and has many more locations. but wait it gets better, I get a call from the local police department about some kind of incident??? I was like what are you talking about, this guy called ME at my home and threatened me and canceled me, yes, i had choice words for the idiot, but they went over the line. So far, i have had three people cancel!!! Hey splash, go away, we do not want you around here. We like our local Hoffman and Colonial washes, IF YOU LIKE YOUR CAR, AND LIKE YOUR COMMUNITY, STAY AWAY FROM THIS WASH. BRIGHT LIGHTS DO NOT WASH CARS, IT IS A HORRIBLE WASH AND TO TOP IT OFF, THEY DAMAGE THE CAR AND OPPOSED TO HONORING IT, THYE ACCUSE YOU OF LYING AND THEN BAN YOU WHEN YOU DISAGREE. DO NOT DO IT HOFFMANS DEAL IS WAY BETTER!!!!!!!!!

I got a gift card for $150.00 from my husband for Christmas. This location does not take them…read morebecause they were a knockout car wash and their system is not set up for them. I have tried to call this location and the mailbox is full. Called the number on the card and still no results. They got our $150.00 and I got a dirty car. BEWARE!!!

These guys were AMAZING! I paid someone $575 to detail/prep my vehicle before trading it in about…read morea week before taking it to Suds and Shine. For a fraction of that cost, they did a FAR superior job! It was quick as well! The lounge was comfortable and clean. Thank you so much!

- good, deep clean - roughly $50…read more- i loved the comfortable waiting area of treats and coffee and water - ~20-30 minute wait