I was a member from the opening of this wash, it was purchased from splash and that where it went bad. The wash is inconsistent, and actually damaged the car. When i filled out a claim in, they denied it even though It clearly was the wash. the "Manager" insulted me, threatened me and then "Banned" me. this is all from a phone call mind you, when i he blatantly said I do not know what I am talking about and "A car wash cannot damage a car". One on the most oscinine thing I ever heard/ So even after I was "banned" on the phone call, he kept goading me on and on especially when i said " Oh No, I am banned! You mean I cannot spend $500 a year for you to damage my car?? Oh no, I must now got to the other four car washes around here?? oh no"" So i hang up, go to Hoffman, which is cheaper . better. and has many more locations. but wait it gets better, I get a call from the local police department about some kind of incident??? I was like what are you talking about, this guy called ME at my home and threatened me and canceled me, yes, i had choice words for the idiot, but they went over the line. So far, i have had three people cancel!!! Hey splash, go away, we do not want you around here. We like our local Hoffman and Colonial washes, IF YOU LIKE YOUR CAR, AND LIKE YOUR COMMUNITY, STAY AWAY FROM THIS WASH. BRIGHT LIGHTS DO NOT WASH CARS, IT IS A HORRIBLE WASH AND TO TOP IT OFF, THEY DAMAGE THE CAR AND OPPOSED TO HONORING IT, THYE ACCUSE YOU OF LYING AND THEN BAN YOU WHEN YOU DISAGREE. DO NOT DO IT HOFFMANS DEAL IS WAY BETTER!!!!!!!!! read more

I got a gift card for $150.00 from my husband for Christmas. This location does not take them because they were a knockout car wash and their system is not set up for them. I have tried to call this location and the mailbox is full. Called the number on the card and still no results. They got our $150.00 and I got a dirty car. BEWARE!!! read more

DO NOT SIGN UP FOR A MEMBERSHIP! They make it impossible to cancel. Even after visiting in person (as per their website requires) and assured cancellation was processed, still received another charge. read more

Car received a large scratch across the hood after going through the car wash Manager was very unpleasant and denied responsibility. Do not use if you value your car. Have been waiting an extended period of time for owner to send claim form. Very poor customer service read more

Tried to cancel the membership.. WOW still jumping through hoop to do it . Still no answer back Canceling this should not be so hard.

When I signed up for unlimited the man put his own email and phone number in and when I said something about it he told me "you don't need that information". He then Put my plate number in wrong which I did not catch until my second visit. He said he corrected it but on the third and fourth visit I keep getting "bypassed" in by the attendant at the gate. I can't correct this because this mans info is on the account, and the website is useless. To make things worse every time I get the car washed the back end is still dirty. Go somewhere else, I regret signing up at this car wash and am in the process of trying to cancel. read more

I purchased the most expensive car wash. The front and sides of my van looked great. The back of the van was untouched by the cleaners and brushes! Waste of money! read more

Have spoken twice (June 11 and July 11) with customer service representative to have membership charges stopped from my credit card. I was asked reason for stop. I have cancer and want to get all affairs in order and will not be needing future carwashes. Also, called 203-324-5300 ext 6005 twice left message for return call as advised on recording message. Still no return call and was once again charged for another month. Rate this business experience as Zero! read more

The workers are friendly and my car gets cleaned. However, I somehow ended up with a membership I never requested. I found out a few months later when I went to get my car washed. They said they cancelled it. I need to check my next credit card statement. read more

Got bamboozled by some kid who assured me a monthly membership could be cancelled at anytime. What a joke! Per the receipt you MUST send a letter to cancel, but they don't tell you where to send it. Sent a letter in the beginning of April to the headquarters address on the website to cancel and requesting confirmation. No response, card charged. Sent a message in the contact us section of the website, no response. Called 5/19 after I was charged AGAIN. Went thru the entire nonsense of getting the account cancelled. June rolls around, charged AGAIN! I don't even live in the area and have a membership to a carwash that is useless! DO NOT get a membership with them you will never be rid of it. I've filed a complaint and dispute with my bank in hopes of getting three months of Cancelled charges returned to me. read more

Cancelled the membership over a month ago. Charged $39 weeks after I cancelled. Called to confirm cancellation and ask for a refund and 2 weeks later no refund and membership STILL not cancelled. Awful customer service. Awful read more

I was told I would pay $21 a month. They charged me $39. Do NOT trust them with your debit card. So far no action on refund or cancellation of my monthly car wash subscription. Considering next steps read more

Love this place, it gets the car cleaner than the others in the area and drier too which is great in the winter time. Hunter is great too! Thanks again read more

Pretty run-of-the-mill carwash that's more lights and show than anything. Car (2019 Audi Q5) came out looking worse than it did going in... Don't let the pretty lights and extra long tunnel fool you, it's nothing better than Hoffman's or Colonial right down 20. Plus, this area of Guilderland was already congested, now it's even worse! Getting through the payment kiosks was another pain due to the fact they don't have an express lane for people who want to just get in and out.. so you're stuck behind someone who's getting the whole runaround and the kid is explaining and upselling everything to them... let them do it at home! Apparently I'm not the only one with this complaint. The guys who get you into the tunnel are just lazy, unlike Hoffman's or Colonial, the kid barely sprays your car, and/or are on their cell phones or chatting with eachother not paying attention (pretty unprofessional). I saw their sign posted outside their entrance that says they're not responsible for damage to certain things like mirrors or cars OLDER THAN FIVE YEARS OLD! As far as I know, they should be responsible for anything factory installed on a vehicle. I went here because it's closer to home but now I'll just keep my membership at Hoffman's and drive the extra distance! On another occasion I went here with my girlfriend to give it another chance. No long lines this time, but the guys were chatting and not spraying the car down like they should. I ended up talking with Rick the owner who loves to blame the customer, not his carwash for various complaints like spots on the paint from chemicals (NOT hard water spots) or tire shine not working... He also said the guys spray down as they see needed due to their side blasters... other places spray it down regardless of how dirty or clean the car is and from what I can tell, they have that equipment in place as well! Very condescending attitude, will not go back! read more

Every time I come to knockout car wash, I'm always greeted by guys who are so happy to be working there. The car wash itself is also really great. Leaving my car. Nice and shiny afterwards! I recommend coming to knock out because it actually touches your car for the clean! read more

I canceled my monthly subscription via the company's automated system. They continued to bill me for months after cancellation and would not refund the money even though I had digital proof of the cancellation. The workers at the wash do not pay attention and one of them guided me onto the automatic track and my car fell off damaging the rim. read more

I love this car wash! The gave out roses on the Sunday before Valentine's Day! They greet people when you check in. They are customer intimate and the wash includes vacuuming and mat washing upon request. read more

Incredible car wash, great service from Hunter. He let us go through 2 times since our 3 year old was so excited! Best car wash in the area!

The employee who was at the entrance told me during his sales pitch that my car was filthy. Yes, I knew my car was dirty. Some birds used it for target practice. That's why I came to get it washed. The widening eyes and, "wow, your car is FILTHY" from the employee was mildly entertaining, but not really the way I'd like to be spoken to when I'm coming to a place of business to pay for a service. The wash also seems to have chipped the paint on my front bumper. I don't think I'll be returning. read more

Loved it when it was Knockout. Fun to drive up to. July 4th they would celebration with flags. The guy would be dressed up and was so nice. Memorial Day had beachballs all over. Thanksgiving, Easter etc now nothing. They also increased their prices with no knowledge about it. When I asked they said there was signs all over the place. I never saw a sign and I go there 2-3x's a week. Im thinking about canceling my monthly subscription. read more

Always a great car wash and the help is always polite and friendly. So happy they came to Guilderland. read more

The car wash is great, but Hunter is fantastic! Whether it is handing out roses on Valentine's Day or just an ordinary day, he greets everyone with a smile. read more

I've been here multiple times and every time I have to ask to get my car rewashed because it doesn't clean it. I went through twice this last time and again it didn't clean my car. I don't know what soap they use but it's useless. Employees are always super nice but it's not worth $14 for my car to be just as dirty as before I went read more

The wash us what you'd expect. What you don't expect is the annoying upsell by the cashiers when you're trying to pay for your wash. It's too heavy handed. I almost want to sign up for the unlimited plan just so I don't have to talk to them. read more

The people working here are awesome! Friendly and professional! We were bird bombed beyond any description. Large crustaceans of hundreds of bird plops the size of quarters. Hunter reassured us that his team and equipment would get the job done and he was spot on, that bird crap was no match for Knockout! Highly recommend them for friendly and professional service, they will be our go to from Esperance! David & Alyssa. read more

Splash Car Wash - After Knockout Carwash TKO'd the bird bombs! - Car Wash Near Me - Guilderland, New York

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This is a great car wash. The pricing is similar to other car washes, but this place is cleaner and seems to do a better job. The outside vacuums are included with washes. They are awesome. I got a filthy car looking almost like new. read more

Ooh....I canceled my membership last month? When I have been going at least twice a week until a couple of days ago when YOU canceled my membership!!! And I did not call you EVER and as I stated previously, you don't answer the phone when anyone calls. You are a liar and I don't think anyone believes a word you say! And in case you forgot, I wrote the first review on your establishment and DROVE business your way!!! Do not go here...there are plenty of options out there!!!! read more

Car wash itself is good. Price is on par. Vacuum is good, and the little air gun (for blowing dust and gunk out of places) is really neat. I REALLY don't care for idea that they seem to be recording my license plate number (it displays on the screen as my transaction is processed). Also REALLY don't like the aggressive upselling I get from the people who are at the kiosk ostensibly to help me with my transaction. I'm already there. I know what I want. TONE IT DOWN. read more

If you value your car please do not go here. I have been a member of this car wash for a while. Took my car there one day with no scratches came out with scratches all along the top of my roof. When I went to report it to the manager he was very dismissive and rude going as far as to tell me I was lying about the damage, taking no responsibility at all. The next day I spoke to Nathan who went over footage of my car being there still taking no responsibility of the damage that was done only to tell me l should go someplace else for my carwash services. The customer service I received was horrible, so horrible to the point when they would prefer to deny, deny, deny rather than take any responsibility. I was yelled at when I was there and was made to feel that I was less than and should take my business else where. They are rude, disrespectful and prejudice so if you are a young honest working black female with a nice car, please don't go there... As a follow up to my negative experience yesterday the owner Richard has called me several times since my post demanding that I edit, remove and down play the way I was treated yesterday. Wanting me to remove anything negative in my review, stating he is not liable for anything that happened to me and or my car and or the way I feel I was treated. I told Richard his associate told me to leave they will delete my account and don't come back. When I told Richard this he said "I wld have told you that too". They continue to harass me and continue calling my phone threatening me Richard going as far as to tell me he is so sick of all this black stuff on the news and black people claiming racism.. Now ask yourself is this a business you ever want to give your money to? Think twice before you visit this carwash he is a horrible person and his staff could use some sensibility training. Noah it appears your boss put you up to respond to my post in order to keep your job. I can only say I will pray for you. I digress. read more