Having been here twice now since reopening (about a week ago and today) I can say I'm thoroughly disappointed with the service staff here.
The first time we tried about a week ago we walked in and expected a wait. We waited on a small line and were eventually told it'd be 15-20 minutes for a table, the host took our number, and said she'd call. Eventually we get a call while sitting in the bar area, and are informed the wait will be an hour now. We made the best of it, walked back home, and got a call maybe 45-50 minutes later. We went back, got our table, ordered drinks & food at the same time. Our waitress this first time was very friendly and as attentive as she could have been with how busy it was. Maybe 10 minutes after she left our food came out, great time for a busy kitchen. My french dip was fatty and bland. His fish and chips were crispy and good. Maybe about 15 minutes go by and our waitress notices no drinks but we were done with food, so she goes to check. They come, mine (the Hemingway) was very very very strong. Too strong to comfortably drink, it made our ears hurt. His lemonade drink tasted like all soda water. We got our check and said we'd try again.
Fast forward to tonight, we go in and get a table immediately (yay!!). We ended up in the further bar room, no big deal. It was lively with lots of chatting. And then the music came on. It might have been set to just below full blast (sensory nightmare with that and the talking). Our waitress comes over and takes our drink order. A beer and a nutrl. I kid you not we waited 25-30 minutes for 2 cans that weren't poured for us. The glasses were warm so they may have ran out of glasses and were waiting, okay we can move past that. We put our food order in after our drinks came and that took about 15 minutes to come out. I got goat cheese salad, he got a med rare steak. My salad was decent, a little scarce on the toppings imo. His steak was more on the rare side but nothing too bad. Eventually though, he wanted salt and pepper (having none on the tables is weird) but our waitress was no where to be found. We tried to make eye contact with other staff and flag them down, nothing. Eventually, maybe 15 minutes later, he had to go up to the bar to ask for it. We finished our food and began another long wait for the check. 15 minutes go by and he goes to get up to find our waitress. She walked over right before he could get up fully and brought over the check. She was faster getting the check to us than she was during the entirety of our time there.
Checking on tables is crucial regardless of how busy you might be. Having polite, friendly staff is important. Training and all being on the same page is essential. All in all the food is okay (again, kind of bland?), but the service is absolutely horrendous. The owner is very good at taking care of friends and not checking on anyone else. Hopefully with time they'll work out the kinks and learn to better train their staff. read more