I've had good experiences at other LensCrafters locations, including one in Raleigh, NC, where…read morecommunication was clear and delivery timelines were accurate. Unfortunately, this Marietta location has now given me the same experience two years in a row, and it's consistently poor. I ordered glasses on January 3rd based on the advertised 10-day delivery timeframe. Since then, I've received multiple changing explanations for delays, each only communicated after the previous promised date had already passed. First it was a frame backorder, then lens grinding delays, and most recently a broken lens and backordered lens material pushing delivery even further out. At no point was any of this proactively communicated. I had to call each time to find out what had changed. To make matters more confusing, I received an automated "hope your glasses are working out" survey while being told the order was still weeks from completion. The issue here isn't that delays happen. It's the lack of transparency, ownership, and communication. Other LensCrafters stores clearly manage this better, which makes this feel like a local management issue rather than a brand-wide one. If timelines slip, customers should be told early and clearly, not after deadlines pass. I wanted to give this store the benefit of the doubt, but experiencing the same pattern across two different years makes it hard to recommend.

Came with my daughter today, to get her bad eyes looked at. Lol. This Lens Crafters has amazing…read morecustomer service and a nice selection of frames. My daughter was pleased with the service she received from the optometrist and the whole front end. Heck, I may go back from a couple of frames I liked.

On August 23, 2025, I had an exam at this location and received trial contact lenses. That same…read moreday, I paid in full for a 6-month supply. Since then, I have dealt with nothing but delays, excuses, and unprofessional service. After waiting 2.5 weeks with no update, I had to call the store myself. Joel, the store manager, told me my order would be ready for pickup on September 13. That date came and went with no contact from the store. When I called again, I was told the manager was unavailable. On September 16, Joel finally returned my call and admitted my order still was not ready. He promised to reissue the order and ship it directly to my home address. Now it is September 22--almost a full month after my appointment--and I still do not have my lenses. Today, Joel provided me with a tracking number, and while reviewing it together, I discovered that he failed to include my apartment number, which will cause yet another delay. This is completely unacceptable. Vision care is not optional--it is essential--and I should not have to chase down an order I paid for weeks ago. The mishandling of my order, the lack of communication, and the repeated mistakes demonstrate a total disregard for customers. I have been strung along for a month by Joel, the store manager at location #1448, and there has been no accountability from regional manager Brad Morgan either. At this point, I am demanding immediate action to correct this issue and a clear explanation as to why my order has been mishandled from the start. I will also be filing a formal complaint with the Better Business Bureau and escalating this matter further if necessary. Customers should never have to fight this hard to receive products they already paid for.

Nice store, bright and inviting with a great selection. Also the service is great! Shout out to…read moreBrian for being so helpful!

Smaller location located in a very busy shopping center. Came in on a Tuesday during the Christmas…read moreholiday season. I guess everyone had the same idea to use their end of the year insurance benefits and get glasses. Came in to get my glasses adjusted. Put my name on the list and waited for 15-20 mins. The eyeglass technician was very friendly and fixed my glasses in 2 seconds. Definitely worth the wait. This location could use a few more employees during this season.

You know I'd like to recommend but I'm not a warby Parker fan. Maybe I have a big head. Maybe I…read morehave a messed up prescription. Maybe I don't know what a PE really is. So, I think I'm sticking with in person prescription and lenses rather than mail order. Maybe a light prescription with a smaller framer could work better? I spoke with this branch, and while they were helpful, they admitted that they didn't have product for my gigantic noggin. Foiled again.

Excellent friendly service, Kelly and Elijah at the front desk were very helpful making sure I got…read morethe right size lenses, it truly has been a pleasure getting my frames here and I will be back next time. Definitely one of the better optometrists in the area! Friendly service, accurate prescription, and quick process. No complaints at all.

I went to an inexpensive doc in town and got my lenses at target. Frames from Warby Parker. It was…read morea miserable experience. Luminary straightened me right up. I would advise getting your prescription here and then figure out your lenses based on your prescription needs. The frames here are a little limited in selection. They dispenses in Florida and can get some very specific measurements.

I was very disappointed with the result of my visit and my purchase of 2 pairs of glasses. I ended…read moreup with progressive lenses that are useless to me in the office because they fine for reading or seeing far, but are blurry when reading my computer. I must tip my head way back to activate the reading glasses to get a clear view. I don't know if it was the examination that missed or the evaluation of the sales agent or the execution of the lenses, but either way after spending almost $1000 I did not end up with usable glasses. My return visit to discuss the issue ended up with a sweet lady named Cleo telling me I just needed to learn how to use them and get used to them...

dr howell and the optical staff are great! i appreciate their expertise. i just wish the prices…read morewere not so high for glasses! i've been going here for years now and am very happy with them.

Got LASICK with Dr. Vira and follow ups with Dr. Ro. I'm super pleased with the result, seeing…read morebetter than 20/20 now, and everyone - including all the staff - are very professional. Pleasant environment.

They were very professional and cared about how I was doing…read more Waiting 2weeks and will have my second eye done

Awful service in every regard. The people on the frontline in the store have zero interest in…read moreattending to customers let alone delighting them. Rude & passive aggressive in their answers ... just trying to get me off the phone by putting me on extended holds. I bought 4 pairs of glasses and was promised 2 weeks ... 4 weeks later I finally got everything. I spoke to a manager to voice my displeasure but nothing got better. I rushed from work to pick up before a 6pm closing and luckily arrived at 5:40 (plenty early) only to find them switching off the lights in the store to discourage customers from entering, no doubt so they could make an early escape. I have been a customer for 20 years ... I will not come back again ... who ever owns this business should pay more attention to their front line staff ... they are slowly putting you out of business by how they treat your customers!

I've been coming to this office for nearly six years and have never had an issue--until now. In the…read morepast, the doctors and reception staff have always been polite, welcoming, and professional. At my recent visit to renew my contact lens prescription, I saw a doctor I hadn't met before (a woman with red hair). Unfortunately, the interaction was extremely uncomfortable. She came across as very passive-aggressive and informed me that I had an infection in my right eye. I've always worn Acuvue Oasys lenses, and she explained that they are very lubricated and that, since I'm not always great about taking them out, she recommended switching to a different brand. However, once payment was taken, she handed me the same brand she had just told me she would not recommend. She continued to "un-recommend" them while simultaneously trying to sell them to me, which was incredibly awkward and confusing. Given that she had just said they weren't helping my eye infection, this interaction made me feel very uncomfortable and unsure of the guidance I was receiving. I ultimately left with the brand she initially recommended, based on her medical advice. When I returned to pick up my contacts, the front desk staff was again passive-aggressive. The overall atmosphere felt unwelcoming--staff members simply stared as I walked in, as if I wasn't supposed to be there. The office no longer feels warm or inviting and has lost the family-like hospitality it once had. My mother also recently visited and had a very similar experience. Sadly, after years of loyalty, they've lost two long-time patients because of these interactions. I hope this feedback is taken seriously. Best of luck moving forward.

Great, professional and friendly staff with a wonderful doctor. Dr. Moresi is so kind and…read moreknowledgeable.

Dr Patel was fantastic, made me feel like a human, listened to my concerns and reacted with…read moreunderstanding. Unlike some Drs I've been to recently! Cannot recommend Dr Patel high enough!

Here's a clear, strong review that keeps the emotion honest while staying professional and…read moreeffective: 1 Star Review I rarely leave reviews, but I feel people deserve to know what the process of ordering through this office is really -- 100% frustrating. I actually like the Dr Fowler, but unfortunately the front desk staff is disorganized, unhelpful, and seemingly uninterested in doing their job. Each interaction feels like they're doing you a favor just by answering basic questions rather than providing patient care or problem-solving. I've gone in expecting to see the optometrist, only to find out he had called out. On Friday, I called to see if my trial contacts had arrived -- I was told someone would check and call me back. They never did. I called again today and was told the same thing...not going to wait. I will head there for the fourth time in one week just to get answers that should have been handled with a simple phone call. The lack of communication, accountability, and basic customer service is extremely disappointing. If not for the doctor, plus the cost I wouldn't go back at all -- but the staff experience alone makes it hard to recommend this office to anyone.

I have seen Dr. Fowler for at least eight years. Every time, I am impressed with her competency…read moreand down to earth demeanor. I also like that there is no pressure to purchase glasses or eyewear there.

Infuriatingly, they will not accommodate more than 2 family members on the same day, so I cannot…read morebook my kids all on the same day. They were quite rude about it over the phone, making no exception even when their online booking service showed multiple back-to-back appointments available the very next day. Slow claps for the excellent customer experience! /s

Andrea was wonderful! She helped me with my eye exam and took the time to help me find a frame…read morethat's both stylish and super comfortable. She was patient, knowledgeable, and made the whole experience easy and enjoyable. I really appreciated her attention to detail and friendly attitude. Highly recommend her and the Eye Gallery! Mehran E