They were very professional and cared about how I was doing Waiting 2weeks and will have my second eye done read more

This is one of the worst eye centers especially when it involves patient billing. As a pretty new patient with a few visits, I received a statement for optical eye pictures taken and obviously the insurance company did not pay for. I originally contacted the office to question the balance due and learned that the insurance company did not pay, however after speaking with one of the staff members, I was told he would see if the charge could be removed and would contact me in 24 no more than 48 hours (no response). A week later, I received a notice that the balance would go to collections on a certain date, so I immediately contacted the office once again and requested to speak with the office manager (no response) specially stating . I never received a call from the first staff member and I DID not want the balance placed in collections and if that would be the result of it, I will just pay the bill regardless of what he advised me of originally. A few days later, I received a call from the same originally gentlemen, which stated after speaking with the doctors they decided to remove the charge and explained the next time if pictures are required, I would be responsible (okay fair enough). Upon receiving my mail to learn they sent the balance over to collections after stating the charge would be removed and I am highly upset due to the fact this eye centers business office staff members to do not return promised phone calls nor do they follow up within the time frame specifically stated and the worse part of this whole situation sending my account over to collection and the ONLY way I could put it is, totally deceptive on there point to the point I strongly feel I need to find another eye center, due to the lack of being totally incompetent when it involve a patient's account. At this point, I don't know who the office manager is, because I still have not received a call back from the office when this whole issue started from the very beginning, which is mind blowing when you ask to speak with an office manager regardless someone should respond (but again NO one wants to work these days). I really don't know what's wrong with the health care system these days nor some of the people employed, it honestly appears some just don't want to work, but at the end of the day expect a pay check, because clearly this should not have happen. read more

Got LASICK with Dr. Vira and follow ups with Dr. Ro. I'm super pleased with the result, seeing better than 20/20 now, and everyone - including all the staff - are very professional. Pleasant environment. read more

Good result on the cataract surgery with Dr. Vira. But very disappointed with the afterwards eye prescription from Dr. Ro. He tried twice but wrong each time :-( If you need an accurate eye prescription go to Marietta Ete Clinic or Lenscrafters, Milan are not specialized on that (and they admit it, but they should say it upfront to their patients, not to make them waste time and money). Besides, every time you try to contact Ms. Shreena Patel (director) by email you have to insist many times...disappointing customer service too. read more

After my experiences at Milan Eye Center, I can say with certainty that this staff should be recognized for professionalism, helpful attitudes and genuine care. Dr Samir Vira successfully performed cataract surgery on both of my eyes and has completed the YAG procedure on one eye. I will return next week to have YAG on other eye. I would recommend them to my friends and loved ones without hesitation. read more

The clinical and admin staff at MEC are great! Scheduling was easy. They're also very flexible and do what they can to match patients' needs. They have a welcoming waiting room with free WiFi for patients and families. You can also donate old eyeglasses at this practice. The office has clean wheelchair-friendly exam rooms with state of the art diagnostic equipment. they also have a lots of free on-site parking. Re: the clinical staff:Dr. Ro and Monica are especially good. read more

Smooth experience from beginning to end. Cataract surgery went great with solid results.

Whether your eye care needs are basic or involved, you can trust the amazing care team here to treat you like a VIP. I've been a patient of theirs for nearly 8 years and rely on them with unreserved confidence. They've always taken care of both my routine and urgent eye care issues with efficiency, professionalism, and subject matter competence that helped me feel in great hands. I don't have family in town, but if I did, I'd make sure all of them came here for their annual eye exams. You should, too! read more

Amazing! Place is clean. Staff was very friendly and helpful. No waiting for appointment.

This co is hard up for business since the won't stop calling & texting new customers from referrals. Just become a dr. referred someone doesn't mean they are going to utilize your company. There after hours answering service is a joke. You can't leave a normal message, they have a set of questions they will ask you and send only those answers. Since I can't leave a message for them to stop harassing me with calls & texts after Ive already informed them, I'm reporting them to FCC & FTC. I can see why there rate 3.9. read more

I highly recommend Dr. Patel for your eye care he did a superb job on both my eye surgeries I can see super clearly now better than I have in the past 5 years. Thank you Dr. Patel. read more

Everyone from the front desk to the doctors are so wonderful. They respect your time and are so kind in their treatment of you. They are definitely my new eye doctors. read more

Made an appt with Dr. Ro at MEC's Marietta office due to a bursted blood vessel in my right eye. The office location was easily accessible (ingress/egress) with plenty of parking near the entrance door. The office staff was courteous and welcoming. The technician conducting the preliminary prep exam work was a thorough and clear communicator, showing patience in answering my questions. This was my first experience with Dr. Ro and found him to be personable and professional. Much like the prep exam, Dr. Ro was thorough in both asking and answering questions. I highly recommend the Milan Eye Center and its Marietta team. read more

Amazing practice. Everyone from the doctors to the nurses and staff were knowledgeable, friendly, professional. I had several problems before going in to Milan Eye. I needed cataract surgery in both eyes. I was also a high myop and had severe astigmatism. Dr. Vira completed both cataract surgeries a week apart, the most recent one was yesterday. I just went for my 1 day post op visit. I'm thrilled to report I'm seeing 20/20 in both eyes! He used a toric lense implant in each eye. I could not be happier. read more

The surgeries were fine but scheduling was terrible. Ist surgery visit they changed time 4 times. 2nd surgery visit they changed time 3 times after promising not to change after the 2nd time slot. No consideration for the driver scheduling needed to take me back from the surgeries. read more

Great staff and doctors but the wait time was a bit lengthy for my elderly mom. We were there for 2 hours.

MCF Very nice and professional staff and my Doctor, Rooshil Patel is awesome, very through. it's only been 1 day, no pain and significant difference in clarity for only 1 day. I'm happy I chose Milan. read more

Milan Eye Group is very efficient. Unfortunately, when I went for my cataract surgery yesterday, I had to wait almost 3 hours. I thought that was a little excessive. I'm going for my second eye in three weeks, so I will reevaluate this review. read more

Staff is extremely kind & knowledgeable & excellent to deal with in person. My appt went as expected, except for the part where physician ignored my demand/request for treatment alternatives to wearing bifocals- a non negotiable. Won't be using practice again. read more

I had a credit on my account since 2022 and each year, 2023 and 2024 they kept taking a copay from me, even though I had no copay. I notice this on through my EOM and I called them. They said they would send me a check, I had a total credit of $105 but they continued to take a copay. read more

100% Professional from first exam to surgery to replace the lens of my left eye. This is my second cataract surgery, the last being 15 years prior, and the process went completely smooth. Highly recommend you consider them for your needs. read more

They are quite professional, and are really concerned about you care. From pre surgery, surgery, and follow up exceptional service in all areas. read more

Everyone was very efficient, thoughtful, and friendly. I will certainly recommend this facility.

First eye surgery went well at Roswell Rd. Location. The second eye at the Alpharetta location, same surgeon. I had excruciating pain during the procedure. I was told after surgery they second eye often has more discomfort. There is a huge difference between pain and discomfort. Second day eye swollen and sore. Didn't have that with first procedure. Second visit no concern at all. My concern is that other patients do not experience such pain. Please think twice before going to this facility for your safety. read more

Great interaction with the patient and great service very friendly offers different specialty care

Professional clean office. However, after seeing an ophthalmologist there for cataract surgery and a couple other eye surgeries, the physician started canceling my annual eye exams. This occurred the last 3 years and then I would have to wait 2-3 more months for an opening. What I have found out is that the patients are categorized as either high dollar or low dollar makers for the practice. My last year's visit he saw diabetes in my eyes and this year he has cancelled again. I feel discrimination and not quality care for all. read more

This practice is AMAZING! My son is a young man with DS who developed Keratoconis. The entire team has been amazing! They are professional and personable. They listen and problem solve. We ended up having a surgery to aid in stopping the progress and I really cannot say enough about how wonderful they are and have been with him. read more

I found the services to be quite professional and very detailed oriented. Excellent care, office staff, very courteous! 4 stars

Less than 2 weeks before an annual follow up appointment Dr. Desai's office called to reschedule my appointment because "the doctor has decided to change his schedule and is no longer seeing those appointments in the afternoon" was the message I was given. His lack of professionalism & integrity is incredible. This matched with the "you should be fine after the procedure with ibuprofen" that shortly after had my wife calling for his cellphone number to get me a prescription because of the intense pain I was in apparently was foreshadowing of what I could expect in the future. The procedure was a success but I wish I had gone ANYWHERE but Milan Eye Center. read more

Friendly and professional front desk assistants! Dr. Shah is AWESOME! I DEFINATELY will return if needed.

Everyone was awesome. My only and -main- complaint is that they ILLEGALLY charged me for an eye prescription.. DON'T MESS WITH MY MONEY !!!! It's right up there with messing with my family and friends.. https://www.ftc.gov/enforcement/rules/rulemaking-regulatory-reform-proceedings/eyeglass-rule Have repeatedly asked them to correct this and they refuse. Taking matters into my hands now. read more

Very thorough exam and explanations. Everybody was very professional and very good about my fear and difficulty with eye drops.

very happy with this center. they are very thorough which gives me confidence that they are checking everything and not just rushing me through. Had cataract surgery yesterday and feel great today. Everything looks so crisp. going back in a couple of weeks for the other eye. I will be all set then have several they have several specialists for any kind of need do you have. definitely recommend. read more

I think they are very polite, and attentive. The dr. I saw was dr. Ro he was so sweet very fast and very accurate. I would recommend this office to anyone. read more

Just had cataract surgery at Milan yesterday. Totally positive experience. The Milan staff are best described as professional, efficient and warm. The Milan practice is a well oiled medical machine - and I mean that in the best way possible. I'm glad my doctor sent me to Milan. Can't say enough good things about that practice read more

Update July 3, 17: They called me to ask if I could remove this review and let me know they'd be sending a card in the mail. Receive $100 gift card and apology note. I'ma be honest and say if they offered to cover what we paid for the doctor visit I really would consider removing this, but $100 is how much they value you reading this review. Disgusting. I just want everyone to know this is how they do business. Maybe that's why they only have 2 yelp reviews. This is how this place cares about your eye health. Every interaction I've had with everyone who works here confirms they don't understand we're only blessed with one pair of eyes in a lifetime and they're out to make the most $$$ from them. Back when we requested my father's medical records to be transferred to another doctor they only did it after repeated calls and a month later. Really makes you question where is the medical ethics of this place. ----- Original review: Alright so this both makes me laugh and just shake my head. The folks at Milan Eye Center call my dad and ask to have this yelp review removed. They send a $100 gift card to office depot or staples or some office supply store with a generic apology note. Understand this. The folks here pushed my dad to get emergency eye surgery claiming a retinal tear. Made it sound like his eye membrane was going to detach at moments notice. I even called in to request that they transfer my father's medical records out and send us a copy so we could get a second opinion. They dragged their feet on this simple request for a month and only sent it after a few more calls. At two other and far more professional eye doctor in Lawrenceville and another based in Athens, the doctors have no clue what Desai at Milan is talking about. They even recommend against cataract surgery for the time being and recommend waiting a few years to let it grow out. Dr. Desai at Milan Eye Center on the other hand said he would throw in one free corrective cataract surgery if cataracts came back. Not only irresponsible, but outright immoral. read more

I highly recommend Milan Eye Center. I have been to the Alpharetta site and the Marietta locations. Both are impressive operations with all the latest equipment. Dr. Vita and all of the staff have been extremely professional and courteous. read more

My family physician whom I have all the faith and confidence in recommended this Eye Center. I was sent there specifically to see an and ophthalmologist. That first visit I saw was an optometrist who gave me an eye examination that I did not need since I had one done exactly 2 weeks prior. When I questioned why they said it was the way they did things. I had to pay the co-pay, and my insurance company had to pay for another exam that was not necessary. I requested a copy of my eye examination and the prescription. They told me that would be another $45 charge.. I should've stopped with that clinic then, but I made another appointment to meet the Ophthalmologist for the consultation for what I originally went in for. My second trip back that was accomplish. Then they wanted to do the third appointment to actually have the operation done. Due to coronavirus I elected not to do it. I went to reschedule last week and they told me that I would have to start from scratch and go back in for a consultation before they would let me have the operation that was set to be done before the coronavirus. Since I have to start from scratch, I will go see another eye doctor. read more

Very professional. They answered all my questions about cataract surgery and even sent me helpful videos about my procedure. After my surgery they even called and asked later that day how I was doing. Very impressed with the care they show. read more

The doctors and staff are very pleasant and professional. However their billing is to be question? I just received a bill $1,000 for a surgery that I took a health advantage loan to pay for the out of pocket portion! They have charged the loan that I am now paying a monthly payment. Where in the world did this bill come from!!!! read more