I always have a five star experience here at the Thomas Eye Group…read more Dr. Cobb is kind, knowledgeable, and has an outstanding bedside manner. I always feel well cared for during every visit as he explains everything thoroughly. There's plenty of parking outside.

Here for an annual optician appointment, glasses no contacts. TL;DR: pros: did not have long wait,…read moreprofessional doctor and friendly assistant; high-end frame selections. Cons: terrible parking; impersonal conveyor belt service, graceless signage in lieu of personal communication; sketchy services, deceptive sales. Had to circle lot several times to find spot; others had made creative spots in the back. Walked in and was greeted by signs and terminals to check in myself. Went upstairs to follow more signs to empty waiting area. No receptionists there either. Ultimately still arrived a few minutes early. Obnoxiously, the 'turn cell phones off' signs are more clearly marked than the multiple, multiple, homemade signs with all-caps, red, bold, italic, underlined, and highlighter-marked text to go here, sit here, wait here, queue here, pay here. The building is dated, cluttered, and unprofessional inside, and papered with homemade signs instead of helpful staff. In fact, the staff you do see will not interact unless you (wait in line to) initiate, and then you might just get pointed to a different line or have a sign's text regurgitated back at you. No welcomes, no smiles. The waiting room had no magazines, but did feature a large television--that only played advertisements. Gratefully, an assistant called me back quickly, which was the first actual person who spoke to me. I inquired about the potential wait, and referenced these Yelp reviews. She seemed startled and indicated she had noooo idea they are so poorly reviewed (ha). As my exam began, she conspicuously wiped off chin bar of eye equipment with alcohol swab as I sat, saying they normally do it after a patient but that she likes to do it just prior to new patient. My previous opticians have had disposable tissues on that area. We had to wait on the wet alcohol to dry. Room was disorganized with spare equipment stacked about and more signs (lol). Sketchy. Did not offer to do digital scan vs eye dilation drops. When I inquired, they convinced me that dilation was way better since I had only done digital for last several years. After dilation, the assistant noted that other offices have instant reversal drops, but not this office. Gee thanks. In hindsight, the photo equipment was on the first floor, so maybe it was just inconvenient for them or was not their billable, or both. The actual optometrist, Dr. Kim, was efficient, thorough, and provided great detail into my exam, especially as it pertains to my medical history. That was really great. Would recommend him, for sure. They did provide a printed copy of my Rx, but I did ask for it at the beginning, so I am not sure they would if you didn't think to ask. The second star is purely for my interaction with the doctor. Otherwise this would be a one-star review. Back downstairs, follow more signs to go up, pay here, etc. found my way to frames sales, had to back up and deal with another self-check in terminal. Found a pair of beautiful frames I loved (Prada) within the first 3-4 I tried, which was awesome. Helped right away by a sales gal, who helpfully provided the measurement numbers and info that I need to order more frames online (e.g., pupillary distance, seg height). However, when it came time to pay, it turns out she had automatically added a $180 premium Crizal coating, and $35 edge polishing to my lenses without mention, discussion, or option! With insurance, and after ditching the coating and unnecessary edge polish (but still with glare reduction), my glasses were almost $800, which is 50% off the total (transition bifocals, high-index lenses, premium frames). Absolutely gobsmacked they would tack on $200 of extras without even a mention. The sales person didn't even pretend to appear guilty or apologetic. Additionally, I specifically asked if there was an insurance policy automatically added on as well, but in hindsight I never really got a straight answer and my receipt is not itemized. Finally, they will not book multiple family members on the same day, which is frustrating and inconvenient. Yikes, yikes, yikes. This is easily the least customer-centric medical practice I have ever used; I won't be back next year.

Dr. Patel and staff was wonderful!!! Have had problems with the clarity and sharpness of my…read morecontact lenses and Dr. Patel worked her magic and I have not seen this well in years...Very good experience!!!!

Many thoughts so I will summarize:…read more PRIMARILY: DO NOT USE THIS PRACTICE!!! The doctors may be good but everything else is a train wreck. At the suggestion of the doctor's surgical coordinator I changed my health insurance, not an easy process, to allow "In Network" care. After a few visits preparing for Cataract surgery I was told I needed a referral from a PCP. Yes, that is common but I discussed with the same surgical coordinator and then it became an issue. More exams...eye measurements, pre op, paperwork, upgraded laser payment, etc...and I had a PCP provide a referral. The original surgery date had been rescheduled due to the insurance issue partly to blame on the surgical coordinator. After confirming a final appointment with the practice prior to surgery the surgical coordinator informed me by phone, the day before, that all that was necessary was to resign the paperwork. On the day of the appointment I arrived at the designated appointment time, checked in, and waited to be called. Thirty five minutes later I asked the front desk the status. At that point they physically took my chart to "the back" to see what was happening. Another ten minutes passed and I asked again as to the status of my appointment to sign papers. A tech arrived and the first words were "Can we reschedule for four days in the future". The surgery was scheduled for nine days from the that day. I informed her that I would be out of town until the day before surgery. I asked to speak to the Practice Manager. I was summoned to her office and asked her what was happening with my appointment. She stated she did not know. I asked how she could not know after four staff members had been involved. She had no explanation. I CANNOT trust my vision to a doctor's practice that does "NOT KNOW WHAT IS HAPPENING". Concerned, I immediately asked to cancel the procedure after five visits requiring approximately four hours of my in office time not to mention commute time, insurance time, and waiting time. When I requested a refund of the $2100.00 that I prepaid for the upgraded laser for the procedure. The Practice Manager stated it was not available. I left the office. When I reached my vehicle the surgical coordinator called and asked for me to return. The surgical coordinator claimed the issue that day was due to insurance. Everything was in order per the phone call surgical coordinator the prior day explicitly confirming all insurance was filed, confirming coverage, and stated that signing updated information was all that was needed. I informed the surgical coordinator that I cannot trust the doctor's practice given the MANY issues. Procedure cancelled. DO NOT USE THIS PRACTICE!!!

After waiting an hour between 3 waiting areas, he'll see you for 90 seconds, bill you $250 and move…read moreto the next billable patient. Overconfident and hasty. Cuts you off if you talk for more than 5 seconds, doesn't care about your issue if he can't find something to bill you in 90 seconds. There's a reason he's usually free to take appointments - he's just trying to rack up the $$.

This guy is not a physician he is a rude jerk. He used foul language rushed me out of the office…read more No greeting, no explanation, dismissed questions. Rude is not stong enough to describe him. I would like to speak to his employer. He is not professional and is a malpractice waiting to happen. I'm a General Practitioner I know medicine!

Wants to charge a medicaid client $450 post operative complications because they changed insurance…read moreand they refuse to accept out of network payment.D oes not return calls. Shady business practices. The list goes on and on.

Had an appointment there which was canceled a day before with no explanation. Made an appointment…read morelater on and drove from Monroe to Atlanta left 2 hours early and got there 31 minutes late for an 8:30am appointment and was willing to wait but was told no I have to reschedule and couldn't be fit in that day because she was "also running a little behind". Someone who doesn't care to at least speak with the patient in person and turn them away isn't someone I want working on my eyes. Driving is already difficult as you know I NEED EYE SURGERY but they don't care.

Called Dr. M. Farooq Ashraf office to schedule a general ophthalmologist appointment, told the…read morephone attendant I have blurred vision, she scheduled me for an appointment. I came to my appointment only to be told that this is a lasik clinic and that they can't help. Waste of time and a bait and switch.

Had LASIK surgery done through this company and the experience from beginning to end was…read morephenomenal. The staff was extremely friendly and helpful, and I never waited more than a few minutes after arriving at the office. Dr Ashraf performed the procedure at the John's Creek office, he was friendly and informative, and even called me in the evening of the day of my surgery just to ask how I was doing. My vision now is 20/15 and I'm extremely happy with the results. I would highly recommend LASIK and this office to anyone.

Dr. Patel is wonderful. She's kind, patient, welcoming, and knowledgeable. She takes the time to…read moreknow her patients and you know you are in the best of hands with her. Her office has the latest equipment and her staff is kind and well-trained. I'm so glad we found her!

Windsor has moved to an even more beautiful location! Now across the street in its own stand alone…read morestore, the shop is gorgeous inside. Beautiful touches for the comfort of the patients throughout the spot and the same great service. Staff are lovely and helpful. As always Dr. Patel is the best! She leaves no detail or potential condition untouched, never upsells, and always wants the best for her patients. Highly recommend!!!

I am writing this review 18 months after my life changing Prelex implant procedure…read more While I could see better almost instantly, it took a YAG laser treatment for each eye and about 6-8 months for my eyes to really adjust. I can't remember when I could see as well as I do now. The staff was great.

Love this clinic. My family has been going here for years. Dr. Maurya is very patient,…read moreapproachable, and thorough. Monika in optical is super helpful, and goes above and beyond to help

Dr. Berland operated on both of my boys' eye muscle problems- (they both have a neuro -…read moredegenerative disease) They required multiple procedures in their youth. They are now in their 30s - and the eyes are great ! Without his help- my boys would surely be blind. I can't say enough about Dr. Berland. He is kind and thought- patient with special needs kids. Just a wonderful doctor !!

From the owner: Jerry E. Berland, M.D. is Board Certified in Ophthalmology, and fellowship-trained in Pediatric…read moreOphthalmology and Adult Strabismus. His specialty is comprehensive medical and surgical eye care in children, including surgery to correct eye muscle imbalance, tear duct obstruction, cataracts, glaucoma and abnormalities of the eyelid. He also specializes in eye muscle surgery in adults.

Dr. Hamilton is an excellent doctor. I live in VA Beach, and I traveled to Atlanta to have my PRK…read moresurgery done by him. I wouldn't trust my eyes to anyone else if given a choice. His office staff is perfect, and he is the absolute best!

Dr. Hamilton performed a procedure called DMEK on both of my eyes 2 months apart, which entailed…read morecataract removal and lens placement and the removal of covering on my cornea and replacing with a cadaver's. This is the type of surgery that you want only the best who do a lot of them and he certainly filled the bill. Since I was used to using a reading contact in left eye and distance in right, that is what was done. I can read with no glasses and finally read signs. I did not realize how unclear I had been seeing since now things are clear and colors vivid. His office has very good follow up and Dr. Hamilton is very good in every way. I would definitely recommend him.