I use to use an eye care provider who for no explainable reason closed its doors and it forces me…read moreto find a new Eye care provider. I began searching for a private eye care (not a chain) that was close to my house and worried that I wouldn't be able to find one I liked. My search has now ended. This office has a friendly and professional staff, thorough exams with providers that listen and answer all of your questions. If you need an eye doctor that you can have pure confidence in this is your place.

I went to DHEC to purchase my first pair of progressive glasses. The staff that helped were…read morewonderful and helped me to pick out frames. However, the 7 day return policy is not flexible enough. When it comes to progressives, you need a few days to adjust to them. If there's a problem, one needs time to return to the store, find out that the prescription might be wrong, reschedule another ophthalmologist appt, and then return again with a new prescription. For people who work, it is not possible to miss so much work--or get another doctor's appointment so quickly--and return to fix the glasses. I spent a few hundred dollars for unwearable glasses because I work full-time and could not get back into the store with a new prescription within 7 days. I had to wait another year before I could address this due to insurance coverage. I recommend DHEC for standard glasses and the outstanding staff, but if you need progressives that might need some adjustments over time, you might want to consider a place with a more lenient policy.

This place just opened recently near my house. I love it…read morealready! the people there are extremely friendly. They willing to help you find the right glasses and everything. Of course everything is brand new. I went there to get a new glasses. I also already did my eye exam at a different location and I was not satisfy with their prescription that they gave me so I told them that I want to do it again. I had Dr. Troug Turn out that I was right! She did a throughout checkup. They also can identify if I was "overworking" my eyes and surprisingly they are right! They know their stuff! I will never go anywhere except this place from now on!

Some people view eye doctor visits as a chore. But now, I can't wait to go back…read more Highly recommended! A++ customer service. The doctors are so personable,knowledgeable and sweet. The front desk staff is courteous and friendly. The decor is awesome. I highly enjoyed my experience.

My doctor, Laura Bealer, is very thorough, knowledgeable, and takes the time to not only explain…read morethings, but to listen to her patients. I recently had cataract surgery with her, and she was great! The follow-ups were thorough, and she addressed all of my concerns! Today, after the eyewear people next door made a mistake and gave me the wrong glasses, I tried to get a copy of my prescription from the front desk and was referred to Jonathan. I explained my dilemma to him, and he was amazingly efficient, clearing things up in a few minutes. He went above and beyond, explaining prescriptions and smoothing ruffled feathers with the eyewear people. He was friendly, courteous, professional, and extremely helpful!

If I could give this practice NO STARS, I would. Where shall I begin? Let's start with walking…read moreinto the lobby to check in. Signed in, sat in a chaotic waiting room. Realized everyone in the waiting room probably at least 25 people were already back in the examining area. It was only another man and myself. I proceeded to go back to the front desk in the lobby and ask what was going on. They asked me twice if I had signed in. I said yes I signed in and as a matter of fact, I spoke with you and said that I checked new patient even though I had been there about four years prior. They had thrown the sheet of paper with my name on it in the garbage. I get back for the exam. I was asked if I wanted a refraction after I was told that I had 2020 vision. Still not sure why I would need a refraction so I said no. Come to find out they billed my insurance VSP for the refraction, even though it was not performed. THAT IS WHAT YOU CALL INSURANCE FRAUD. Not to mention, they proceeded to bill my medical insurance without my knowledge because I had told them that my eyes watered on occasion they also proceeded to tell me that I have these little tiny mites on my eye lids (this is very common) that I don't even know if I have because I don't trust this practice. instead of going through VSP my eye insurance they filed everything under my medical which has a $6000 deductible. All unbeknown to me that this was going to occur. I tried calling to get an explanation and got disconnected. Was told that I had the wrong number even though the call was transferred internally. Got a hold of someone by the name of David Turner, who assured me that he would handle the billing. Received a bill yesterday in the mail so I decided to go in. They proceeded to want to charge me, but in the end, they supposedly have corrected the issue. Then today after I had gone in about four hours later, I get an appointment sent to me that I did not make for November 2. So I had to call and get that canceled. Supposedly they goofed and that appointment was supposed to go to someone else and not me. Needless to say, I am going to find another practice. This place is not a place to go for your eyes to be checked. Almost forgot, the tech proceeded to say to me I know this might sound awkward but would you leave positive feedback on Yelp. They said that they have been asked to tell all their patients REALLY????

OK so this was a great experience. It was clean and they sanitized the glasses before I tried them…read moreon. They had very reasonable pricing and lots of options. I found the perfect pair of glasses in my price range and I am very pleased with my selection. They came back faster than I expected and everyone was very pleasant and professional. I am not sure what the issue was last year when the other reviews were left, but it would seem that things have changed drastically!

I got exams for glasses and contacts on 7/26/19. The eye doctor…read moreJoel Rogoff was extremely rude and disrespectful to me during the exam. I chose to get the prescriptions filled at another optician. I will not go back to this store and spend my money there. The other staff were not helpful at all when I wanted to know the prices of contacts.

After going to the same optometrist for years, I was long overdue to find a new optometrist and…read morefinally decided to schedule an appointment with Dr. Birdsong. Scheduling online and completing the paperwork was very easy and the staff was also able to help me when I realized I'd entered my insurance information incorrectly. When I arrived for my appointment I was quickly checked in and all of the necessary vision assessments were done and I must say I'm glad they have an alternative to the puff of air machine!!!!! Once I was in the chair to be seen by Dr. Birdsong, I mentioned that it was probably time for me to consider progressives and she assessed my vision and made the necessary adjustments to my prescription for both glassses and contacts. I didn't feel rushed in making a decision and I really appreciate that she listened to my needs and explained the different options. They have a smaller selection of frames, in comparison to other places I've been, but I actually prefer a smaller selection and they have lots of other frames that were in the drawers. As with everything else in this office, choosing frames and working with the tech to order glasses and contacts was seamless. And my order was ready almost exactly two weeks to the date. Pick-up was easy and I only wish I'd started coming to this office sooner. Highly recommend this office. The staff and experience were great.

While I appreciate the doctor's expertise (and she herself came highly recommended,) the office…read moreexperience was frustrating due to a significant delay and serious lack of communication about timing. The delay was excessive -- 50 minutes -- and neither the staff nor the doctor acknowledged it...until I brought it up, and then I was dismissed/told she WASN'T late. A simple apology and clearer communication would have gone a long way. When I told the doctor she was late, she said she'd been there all along, that "heck, this is a doctor's office." When I suggested she apologize -- I would have stayed as I just wanted my time acknowledged -- she again repeated she wasn't late and that I didn't have to go there. So I won't. I get it that offices get busy and the delay wasn't necessarily "on her", but a respect for patients' time would make this business more successful. If they even want that.

I've been here twice now and wish I had the money to go more often! I love feeling like all the…read moreweight is off my body and getting the chance to stretch and relax in the water. I did the open room and the floatarium pod, and I prefer the pod because I like the ridges on the bottom that give me somewhere to put my feet; you can also kinda make it so you're sitting if you aren't keen on having your head in the water. I usually take my phone and listen to something because I *do* get a little bored otherwise, but I also have ADHD so do with that what you will. The shower is nice, and the products for washing afterwards are pretty standard but perfectly fine. The owner is really nice, very chill, and I REALLY appreciate her flexibility when I got strep throat the morning of my float (and just before my credits expired!) in letting me reschedule once I was feeling better. You can tell she really cares and wants everyone to have the best experience possible. It's definitely going on my list of "things people can get me a gift certificate for special occasions" because once every few months leaves me feeling refreshed and pain free (hooray arthritis) and ready to get back at it.

I was given a trip here for my birthday by a friend because we saw this on tv. Sensory deprivation…read morehas a lot of mystic websites explaining what it is and the benefits that it may or may not provide. I really can't speak to that aspect of it after only one visit. The business was easy enough to find but parking was troubling to say the least. The lady at the counter was very thorough about explaining everything and answered questions that I had. The facility was clean and warm. Overall a cool experience. I'd try it again.

I've been going here for many years - they are super nice, and especially good if you have…read morecomplicated eyes or a family history of eye disease.

I wish I had a better review to leave; however, at this point this is not the case. I've been…read morecoming to this office for many years, and generally had good experiences up until about two years ago. I came in for my routine exam, and things went as expected. I picked a pair of frames and spent about $300+ after insurance. Again, no complaints. Kat called me to inform me that my glasses were ready for pick up. I went and immediately noticed that the prescription was not correct. I shared this concern at pick up and was told that due to the prescription that I needed to wear them for about two weeks to allow my eyes to get adjusted. I didn't fully understand this because my prescription was the same as it had always been. I complied, and experienced headache and eye aches. I shared this and went back to the location. Again, I was assured that the prescription was current and shouldn't cause me to have any concerns. Instead it was. No resolve, I left to advocate another day. I went home and found my prescriptions from the prior year and current year, I called back and spoke to Kat to share with her my concerns and findings. She found the error, and i stead of apologizing she just took the glasses. The wrong prescription was totally wrong. I left the glasses and came back a few days later to pick them up. Again, I am still having an issue seeing. I shared this again, but was over talked and ignored. I was given the same advice of allowing the eyes to adjust to this situation. After two weeks and same concern I went somewhere else. They were able to find the concern and I spoke with the location and was told I would get a call back. It never happened, time passed and it slipped my mind to follow-up. I did call back months later and was told that although I communicated my concerns of not being able to see, and I was awaiting a response that too much time had passed for them to adjust the prescription. It sucks that I have had to overly communicate, advocate and continuously go back and fourth to get this situation corrected and still no resolve. I shared my concerns at every visit. I brought up the concern and did everything and I am still in a position of losing out money because of this. While I have a good experience at this facility the last two years have been difficult. I am choosing to not patronize going forward. While this is my experience, I share so that you are well informed.

5 Stars - A Masterclass in Customer Recovery, Thanks to Yaacov Wexler…read more My experience at LensCrafters Store #0873 (Atlanta, GA) began with uncertainty--but concluded as one of the most positive customer service turnarounds I've had in years, thanks entirely to Yaacov Wexler (ID: 509037). On April 16, 2025, I purchased three pairs of glasses. Unfortunately, the experience was marred by several missteps: a lack of guidance on titanium frame availability, incorrect sizing (I typically wear 52mm but was given 55mm), and no clear explanation of lens upgrade options. I left the store frustrated, second-guessing my choices. But then came Yaacov. During my follow-up visits on April 27 and May 9, he not only addressed every issue--I genuinely felt heard, valued, and respected as a customer. Yaacov facilitated a return with zero hassle, corrected the fit on my prescription sunglasses, and even added nose pads to improve comfort--all with a level of attentiveness and professionalism that went far beyond expectation. What stood out most was his calm, knowledgeable approach and sincere desire to make things right. He didn't just resolve a mistake--he redefined what great service looks like. In an age where customer care can feel rushed or impersonal, Yaacov reminded me that one dedicated associate can transform not only a sale--but a customer's entire impression of a brand. I hope his efforts are recognized--he absolutely earned it.

I went in to get my annual exam - first time at LensCrafters and I won't go back. I never saw the…read moredoctor whose name is on the prescription and when I got glasses, the prescription was totally wrong, it was supposed to be the same as the year before but it's as though my eyes healed themselves. Incompetent, and the frames here are the same frames they've had for 30 years but 4x the price of Costco.

Let's be real, no one likes going to the eye doctor. But when you must go, Dr Jen is the one for…read morethe job. She is unbelievably thorough, personable, and honest. She spent the time to answer many of my detailed questions with in depth answers and examples. She has a way to translate such complicated science about the eye in an informative digestible way. I'm so grateful to have found her on Yelp many months ago! Special shout-out to Emily! As a first time client, she was inviting and frankly fun to talk to. Also she helped me pick out the coolest pair of new glasses. PS- Dr Jen mentioned my prescription had hardly changed, so I wouldn't need a new pair of glasses. What?!? I don't think I've ever had a doctor not sell me on something. You got appreciate the honesty.

As a patient of several years, it was disappointing to learn that Dr. Jennifer Badaracco has left,…read moreas I always appreciated her excellent bedside manner. My recent appointment with Dr. Lindsay Eisenberg was efficient; however, during the exam, the doctor used her fingers to demonstrate slanted eyes while discussing dry eye and made a comment about Botox in relation to this. This gesture and remark were racially insensitive and have no place in patient care, as comments and gestures of this nature affect whether patients feel safe seeking care. I have decided not to return. Overall, the clinic runs smoothly, and don't forget to request your updated prescription at checkout!

Lovely place & people…read more I really enjoy coming here for my eye exams and glasses. The doctor is very kind and patient and fun to talk to. The folks who work in the front are also very nice and have been helpful in getting my new glasses purchased. They worked with me on my FSA, and were quite helpful with that, too. They have a wonderful selection of frames as well..love Face A Face!! Parking in the back is free if you are visiting Highland Eye Boutique and yes, they accept certain eye insurance. If you're wondering whether or not you should go, you totally should!

Wonderful experience! Brand new , state of the art equipment and a courteous, attentive staff. The…read moreDoctor spent a lot of time talking over my Options with me. Highly recommend. They will have my business from now on!