I visited Reagin eyes for my 2nd annual eye exam the last one in 2025. Both visits with the eye doctor was very pleasant, professional and helpful. Last year 2025 , I had eye surgery due to a specific eye dystrophy that dictated that the glasses needed to be specific to my particular visual needs. So I was escorted to the front of the office and the Dr. told the eye wear manager/ sales person what I needed. I looked at the different types of frames available and indicated to her that the frames were way out of my price range . I told her that I would have to bring in old frames to have lenses inserted. We went over the types of prescriptions I needed in my lens ( transitions, progressive glare reduction kinda stuff. . I also wanted a a pair of sun glasses for distance when driving also giving her my own frames for distance as well. The total was 756.00. I know I could have said no thank you but I thought I needed that particular prescription. to see better. So I reluctantly gave her my card. Fast forward to today, I went to a different eye center for an exam and glasses. I got the same exact prescription for both glasses with frames included for 375.00. I was so focused on my medical needs for my eyes that I paid a huge price the first time even with telling her I couldn't afford the frames I guess , with all that being said I still got the most expensive prescription lenses nontheless. I did question why the lenses cost so much but her sales pitch seemed logical for my needs. The moral of my story is to not always believe that your best financial decision will be considered read more

A thorough and helpful appointment. I have "special eyes" - astigmatism, childhood surgery to correct strabismus, and due to my age and level of nearsightedness, I am at high risk for retinal detachment and glaucoma, all the fun stuff. I consider myself very experienced in assessing the quality of ophthalmology care. You are in good hands here. I appreciated that Sarah Williford took the time to show me the results of my tests and make sure I understood and did not have any questions. Worth highlighting: the practice takes Anthem Blue Vision - this was the fourth practice I called (on the Anthem Blue Cross website) and the staff took the time to look up my insurance and tell me the name of my vision insurance was Blue Vision- information not on my card, so I was impressed. Other ophthalmologists did not take that time & turned me away. Also, I received a text message with full disclosure about the cost of additional tests that the practice runs due to their standard of care- well before my appointment. This transparency is very helpful. The costs were modest. The space is in an older home near the heart of Decatur, walkable from Marta. There is also free parking behind - which is a big plus in Decatur. (Actually, free parking is a big plus anywhere in Atlanta, and I find that most doctors don't validate parking. ) It looks like they have a good selection of glasses frames and the staff are friendly and helpful. My appointment was right on time, and I was out far quicker than expected. read more

The staff was really friendly, especially Jennifer, who's super nice. However, everything else about this place is unsatisfactory. Parking was hard to find, the initial appointment was almost an hour late, and it took me a month to get my new glasses. Then, there was a problem with the lenses. And then, there was another problem with the lenses. In total, it took me four trips and over two months to get one pair of glasses. I also wasted the money for the annual exam when I found a new doctor. read more

I've been a patient here for over a decade, all the way back to the original owners. I'm sad to say that the place is no longer held to the same standards. I recently went for an annual eye exam and without warning I was given additional scans not covered under a typical exam and told to pay for them. When I asked about this, they showed me a paper that I never received nor signed that now lists these scans as "mandatory" for a yearly exam. When I asked to speak to the doctor, I was informed I would have to wait until Monday. Monday came and went, I was not contacted. I called back multiple times, spoke to multiple receptionists who "promised" to have the doctor contact me. The doctor has not contacted me after multiple weeks. Unfortunately the service here, plus "mandatory" additional cost scans for annual eye exams have made it so that I no longer wish to return here. read more

Office experience with staff member was the worst ever. Very, very unprofessional and extremely biased behavior. Do not recommend. Very unfortunate. read more

Showed up 15mins early for my first every appointment got checked in and 55 minutes later not a peep. I get these days places are short handed either do not schedule like you normally would or communicate to you new patient what is going on. They did offer to schedule me again I passed in their offer. read more

Great service all around and Kristy does a wonderful job helping find glasses that not only fit correctly but look good on you (I can't see my own face very well without glasses so picking glasses is difficult). She followed up on everything she said she would and was a pleasure to work with, as well as the rest of the Reagin Eyes team. I've been a patient for many years and things have never been better. read more

This office is completely unethical. As a new patient I was told I had to have mandatory screenings done that were not covered by insurance. Did you guys just sit around your break room one day and say "hm I wonder how we can rip off the residents and pocket more $ annually for complete nonsense?" They are for a full health scan apparently that shows if you have diabetes etc. Good news, Reagin! I get a physical from my primary for that so no need to worry. I am all about the hustle and good job , A+ for effort BUT you legally cannot require ANYTHING to be done and make something MANDATORY when someone is just trying to get their eyes checked. The FDC actually has strict guidelines against this and I'll be reporting you. This would be like waking into the Gap wanting to buy a pair a jeans but , they say you MUST buy the sweater too or no jeans. Or going to the dentist and then saying they won't clean your teeth unless you buy this $50 mouthwash that insurance won't cover. Y'all have lost your mind. Hope your fine equates to the amount of money you have ripped people off for. read more

I'm very pleased with the professionalism, level of care and individualized attention. The new staff is really good and their location is so convenient and comfortable. read more

My wife and I have ben patients at Reagin Optometry for more than 20 years. The Reagin family was old school but they did a great job with exams and producing glasses. It is unfortunate that Reagin Eyes is so inept, it tarnishes the Reagin family name. My wife's prescriptions were incorrectly produced and had to be remade. Ultimately, it took about 50 days for her to get her glasses and sunglasses. For my most recent office visit and examination, they took my frames so that the new lenses would fit. They were to be ready in 7 to 10 days but it has taken 30 days. When they were finally ready, I went to get them they asked if I brought my frames so I reminded them that they kept the frames. After searching a bit, they discovered that they lost my frames. Now they have been reordered and said it will take another "seven to ten days" for them to arrive. I would not bet on that. When/If I get my glasses, I will not return to Reagin Eyes. I asked the office person in the back of the building for a complete printout of my optometric record so I can take it to another optometrist. Surprisingly, after filling out personal health forms and answering questions during the eye exam, there was nothing on my record! It consisted of a three page generic form with options to fill in data or check a box. It contains ZERO personal optometric information about me other than my name, phone number and age. Same for my wife's record. My warning is, DO NOT USE REAGIN EYES for your optometric needs. Multiple previous negative customer reviews triggered generic responses from the parent company saying that they have had personnel problems but that those have been corrected. Corrected or not, Reagin Eyes still has been unable to carry out professional Optometric service. Find another optometrist! read more

i just left Reagin Eyes with the intention of getting my contact lenses prescription order corrected. The practice is under new management and the prior doctors and staff are no longer employed there. The current management wouldn't honor my prior prescription because it exceeded 90 days my question was who's going to pay for the appointment my insurance only covers 1 eye exam per year. I will pay out of pocket for another exam but it want be with Reagin Eyes read more

Such a kind and efficient staff. Thank you all for taking care of us while we were visiting from out of town. Excellent service!

The place is obviously changing but not for the better it seems... My family and I have gone here for years and this HAS NOT BEEEN THE CASE ALWAYS. We clearly like the place because we come a looonnngg way from home and pass several other places to get there. Though I like my thorough exam with Dr. Marshburn and she is a delight and the staff had been a delight as well up until a few months ago, the changes that the business is going through now have been frustrating! I gave them MY MICHAEL KORS FRAME THAT I PURCHASED quite a while back and I keep getting the run around. I have called about 10 times if not more and it's a constant issue. I have several people telling me several different things.... "We sent them to the lab." "They're here but haven't been checked out." "They put the wrong prescription in them so we had to send them back..." There seems to be no accountability and this is unacceptable. I was even told by one staff member that "They hope a previous staff member that came and left DIDN'T TAKE MY FRAMES WITH HIM." As recently as today, I spoke with a staff member who was a bit rude, EVEN THOUGH I had explained to him all of the issues I've had. I asked for the manager, who called me back INTERESTINGLY ENOUGH, to tell me that my glasses were ready but didn't address nor apologize for their unprofessionalism. I reeeaaalllyyy hope they get this straightened out ASAP. It is probably best that I find another place at this point... read more

I went here based on a recommendation from a friend. The nurse was really nice and thorough with the initial parts of the exam and made me feel like a person rather than just a number (like at places like lenscrafters). I saw Dr. Richard Reagin and we went over my history and my concerns that I had since my eyes have gotten worse in the past 6 months. His exam was really thorough and he answered all my questions and I couldn't have asked for better care. I hate picking out frames and since I was there alone, they helped me with that too because you know how it is, they all start looking the same after a while. read more

I can't believe I have not written a review of this place already. This is a local, family run business. Some of the equipment they use was likely built before I was born. That's ok, they know what they are doing, everyone is super nice and friendly, and they have a large selection of nice, reasonably priced glasses. If you live in Decatur you really should be getting your eyes examined here. read more

Richard has been my eye Dr for years and years. The office is small and it's like visiting family! Richard never lets me skate w/ a partial exam (like I always ask for!) and he stays on top of my changing needs as I get to that "certain age". I've got a challenging contact lens fit and he always keeps me happy. :) I highly recommend Dr Richard. He's the best! read more

I have been seeing Dr. Richard for years. He has been terrific as well as flexible when I moved away for a while. I am so glad he is still staying with the practice. I highly recommend him. read more

Dr. Richard Reagin is very nice and I really loved my first visit here. My eyes developed astigmatism over the last two years and he caught it at its early stage. One thing I wish this place could have: email. I wanted to keep a copy of my prescription, so I asked them to scan my prescription and email the scanned copy to me, and they told me they don't have email access. But they can fax it. Nowadays emails have become more common than fax, and it would be nice to have for patients like me who don't have easy access to fax. read more

I have been seeing Dr. Richard Reagin for what it seems is forever, over 10 years. I am so glad I found him. He is sensitive but honest and really has cared about my serious visual impairment. Together we keep battling to save what is left of my vision. I have been treated with respect and kindness. I recommend this optometric practice 100%. read more

Very unprofessional from front desk staff. They had told me my insurance doesn't cover the eye exam [retina eye exam], fair enough but someone from their office called me to confirm the appointment and when i asked her about my insurance she told me it was good to go. Now i drove 30 mins to their location to find out my insurance isn't accepted. Why was i called to confirm the appointment then and even got a reminder text from them. Will never ever return to them. read more

This is an old-timey family business run out of a building that used to be a house. Dr. Thomas Reagin was my eye doctor for 10+ years when I lived in Atlanta, and I recommended him to several people. The other doctors in the practice are his father and brother, and I hear they are also very good, too. Dr. Reagin always took a lot of time with me at each visit and was very good at explaining things. read more

Well, just called at 9:11 AM to make an appointment. Based on the service from the woman who answered the phone, I think this first impression was a bad one and I did not make an appointment. Sounded like I "bothered" her first thing in the morning. read more

Having instruments and machines near my eyes kind of freaks me out but they are exceedingly patient with me. As well, I love the new office! read more

Ever watch Andy Griffith show? You will think you're visiting Mayberry when you walk into Reagin. Nicest people, family owned and run. After my exam, the doctor showed me a card trick. For real. I left with clear eyes and a smile on my face! They don't make them like this anymore. read more

I've been coming to Reagin Optometric Group for about 9 years. I really like the doctors and the fact that it's family-run. You really get the sense that they're looking out for what's best for you. The prices are reasonable and the location is great. You'll get small town honesty and care here. I wouldn't have it any other way in Decatur. read more

I was about to go to Eyeworks of Decatur for an eye exam, but after hearing some negative comments from a friend who recently went there, I promptly cancelled my appointment with Eyeworks and made one with Reagin Optometric. It's always hit or miss when you visit a doctor you don't know about, but is within your insurance network. However, I'm glad I came here! The folks at Reagin Optometric are very friendly & helpful. Dr. Richard Reagin was thorough in his examination, and the tech/nurse was very nice & knowledgeable too. I paid less than $70 out of pocket for the exam and a pair of new glasses. Woot woot! I'd definitely recommend Reagin Optometric to anyone looking for an eye doc. :) read more

I had an awesome experience with Reagin Optometric Group. Dr. Tom was ready to discuss anything and everything he was doing, which was great for me as a scientist. As Heather said, the exam was quite thorough and comfortable. His staff was super-friendly during the early exams as well. It cost $106 (for cash pay, not insurance), which I felt to be a good deal, and it took about an hour. I HIGHLY recommend Reagin Optometric and especially Dr. Tom. read more

Totally agree with all the other reviews about the great service and family feel. However, this morning, I terminated my 40 year relationship with the practice. They have hired a new office manage who has scared off the old staff and alienated the patients. It's really sad to see that Tom and Richard will sit back and watch their practice crumble because of a bad employee. I wish they would step up and do the right thing. I really think of them as friends and wish them the best, but I must move on. read more

Awful customer service! Even though I have glaucoma in my family and Medicare covers glaucoma screening, they refused to bill Medicare so we had to pay the full price. They lost one customer and 2 potential customers because of this. Please donot go to Reagin Optometric Group. The doctor, she took the time to contact me after hours and we were able to come to a amiable solution. read more

My children have been patients of Dr. Reagin for years. My daughters started with him when they were 5 years old now they in their 20's. My daughters saw Dr. Reagin ( the father) Now, my son see his son (Dr. Reagin). I've always been treated with respect and kindness no matter what type of insurance.I love the small cozy office. I will continue taking my children to his office. I recommend anyone who needs an eye doctor, this is the place to go!! read more

Dr. Marshburn is the best. I came in with my 6 year old at 4 pm on a Friday afternoon and she took such time and attention on her, despite some tears putting eye drops in. She was super patient and kind and understanding, even though I know it is frustrating working with my child... I am so pleased to support this local business read more

THE BEST CARE YOU WILL EVER GET! My parents took me to the elder Dr. Wallis Reagin for my first pair of glasses in 1963. He was really thorough and spent a LOT of time checking everything. I continued to see him until I married and moved away in 1972. I returned to see him when I had a serious eye condition in 1989 and it was bad enough that I saw his sons (doctors also) AND Dr. Reagin until it cleared up. Now it's years later and I see the older son, Tom, for all my eyecare needs. I think this is the best eye doctor practice EVER. They know me by name, they are always knowledgable and helpful. I have had bad eye problems in one eye and lost the sight in it 2 years ago. If it hadn't been for Dr. Tom Reagin, I think I would have lost my mind with worry. I would NEVER go to anyone else. You can be sure you are getting the best care available and will wonder why you ever went anywhere else! I give them 5 stars! read more

Would give them higher rating if I could. Office staff goes above and beyond with helping to select frames and helping with insurance. I've been going there for years. I should have rated them sooner. I sometimes forget to rate excellent service. Every doctor I've seen there has been professional, patient and kind. There are no words to express how much I enjoy visiting the office. They truly understand and provide excellent customer service! Keep up the wonderful, marvelous, stupendous work! read more

Three generations of my family's members have been using the Reagins for our eyes . Dr Richard Reagin has different locations he travels to for convenience to his customers and Monroe Optical in Monroe is one of the locations. I'm not trying to take business away from another eye doctor but if your looking for one of the best there is , you can be assured you'll find that in Dr Richard Reagin. He's was trained by the best, His Father . Also see Norman at Monroe Optical for frames and lenses,he's a great guy . R Little. Monroe Ga read more