They were very professional and cared about how I was doing…read more Waiting 2weeks and will have my second eye done

This is one of the worst eye centers especially when it involves patient billing. As a pretty new…read morepatient with a few visits, I received a statement for optical eye pictures taken and obviously the insurance company did not pay for. I originally contacted the office to question the balance due and learned that the insurance company did not pay, however after speaking with one of the staff members, I was told he would see if the charge could be removed and would contact me in 24 no more than 48 hours (no response). A week later, I received a notice that the balance would go to collections on a certain date, so I immediately contacted the office once again and requested to speak with the office manager (no response) specially stating . I never received a call from the first staff member and I DID not want the balance placed in collections and if that would be the result of it, I will just pay the bill regardless of what he advised me of originally. A few days later, I received a call from the same originally gentlemen, which stated after speaking with the doctors they decided to remove the charge and explained the next time if pictures are required, I would be responsible (okay fair enough). Upon receiving my mail to learn they sent the balance over to collections after stating the charge would be removed and I am highly upset due to the fact this eye centers business office staff members to do not return promised phone calls nor do they follow up within the time frame specifically stated and the worse part of this whole situation sending my account over to collection and the ONLY way I could put it is, totally deceptive on there point to the point I strongly feel I need to find another eye center, due to the lack of being totally incompetent when it involve a patient's account. At this point, I don't know who the office manager is, because I still have not received a call back from the office when this whole issue started from the very beginning, which is mind blowing when you ask to speak with an office manager regardless someone should respond (but again NO one wants to work these days). I really don't know what's wrong with the health care system these days nor some of the people employed, it honestly appears some just don't want to work, but at the end of the day expect a pay check, because clearly this should not have happen.

So disappointed. I called and received a same day appointment last year at the Powder Springs Rd ,…read morelocation. The Doc was amazing and allayed my fears. I was so impressed that I planned to use Marietta Eye Clinic for all my future needs. They began emailing me last month to tell me that it was time for my annual appointment. I've tried SEVERAL times to contact them by phone to no avail. As instructed while on hold, I decided to visit the website. It is such a frustrating website to use. It is not user friendly. My prescription is for glasses and I do not want contacts. There is no heading for eyeglass exam. Only contacts. I clicked on that one hoping that it would lead me to eyeglasses. Eventually I found the eyeglass link and clicked on it and it took me back to contacts. Absolutely and utterly frustrating. This is exactly what happens when someone has too much business. You call and you cannot speak to a human even though you left your name and phone number for a call back, and the website is too frustrating to continue anymore. I'll find a new optometrist.

My appointment was for 730. They worked me up and I was waiting for the doctor. At 905 an office…read moreperson came in to tell me that the doctor went to the WRONG office. He was in his way and would be about 15 minutes. They gave me the option to stay or reschedule. I chose to stay because I was dilated and they had worked me up already. The doctor rolls in at 925 and was done by 950. My question is WHY they didn't le me know that he was going to be late? I understand providers being late. I work in healthcare. But to come in late over an hour after the appointment is frustrating. Most likely will find a new eye specialist.

Restored Vision. Renewed Life. A Standard of Care the Nation Should Notice…read more In a time when true excellence in healthcare can feel rare, my experience with Charles Ho at Marietta Eye Clinic deserves national recognition. Dr. Ho performed cataract surgery on both my left and right eyes and completed a precise optical alignment procedure that has completely transformed my vision. My astigmatism has been corrected, and I now have clear, crisp distance sight--something I had gradually lost and honestly thought I might never fully regain. Today, I see the world with a level of clarity that feels nothing short of remarkable. But this story is bigger than improved eyesight. It is about trust placed in a physician--and that trust being honored with excellence. It is about precision meeting compassion. From the first consultation through recovery, Dr. Ho demonstrated not only elite surgical skill, but a level of professionalism, calm confidence, and patient-centered care that should serve as a national benchmark. In healthcare, outcomes matter--and mine exceeded every expectation. In leadership, consistency matters--and Dr. Ho delivered at every step. In service, humanity matters--and it was evident throughout my entire experience. I, William Louis Baker, do not offer this praise lightly. After decades of leadership and decision-making in high-stakes environments, I recognize excellence when I see it. Dr. Charles Ho represents the very best of modern medicine--where skill, integrity, and results come together to truly change lives. If there is a standard for what ophthalmologic care in America should look like--this is it.

While conducting my pre cataract surgery exam and consultation I found Dr Ho to be rude, arrogant…read moreand impatient and I let him know it. He may be fully qualified and competent but there is no way I would allow someone with his attitude cut on my eyes. He needs to take crash course in basic people skills IMHO. I was not only there as a potential patient, but also as a customer who would be required to hand over my head-earned money. Mr Ho, you would do well to think about that! Sir

Dr Weltz is a very good doctor however his office staff is not. I had scheduled an appt and was not…read moretold that Dr Weltz had quit accepting VSP insurance. I completely wasted my time coming here and now it will be difficult to get another appt elsewhere.

Making an appt this week GREAT PROFESSIONAL REVIEW. Trying again for a Appt. A few months later…read more 4.9 out of 5. Dr. Weltz will be my new eye Doctor.

Dr. Patel and staff was wonderful!!! Have had problems with the clarity and sharpness of my…read morecontact lenses and Dr. Patel worked her magic and I have not seen this well in years...Very good experience!!!!

Many thoughts so I will summarize:…read more PRIMARILY: DO NOT USE THIS PRACTICE!!! The doctors may be good but everything else is a train wreck. At the suggestion of the doctor's surgical coordinator I changed my health insurance, not an easy process, to allow "In Network" care. After a few visits preparing for Cataract surgery I was told I needed a referral from a PCP. Yes, that is common but I discussed with the same surgical coordinator and then it became an issue. More exams...eye measurements, pre op, paperwork, upgraded laser payment, etc...and I had a PCP provide a referral. The original surgery date had been rescheduled due to the insurance issue partly to blame on the surgical coordinator. After confirming a final appointment with the practice prior to surgery the surgical coordinator informed me by phone, the day before, that all that was necessary was to resign the paperwork. On the day of the appointment I arrived at the designated appointment time, checked in, and waited to be called. Thirty five minutes later I asked the front desk the status. At that point they physically took my chart to "the back" to see what was happening. Another ten minutes passed and I asked again as to the status of my appointment to sign papers. A tech arrived and the first words were "Can we reschedule for four days in the future". The surgery was scheduled for nine days from the that day. I informed her that I would be out of town until the day before surgery. I asked to speak to the Practice Manager. I was summoned to her office and asked her what was happening with my appointment. She stated she did not know. I asked how she could not know after four staff members had been involved. She had no explanation. I CANNOT trust my vision to a doctor's practice that does "NOT KNOW WHAT IS HAPPENING". Concerned, I immediately asked to cancel the procedure after five visits requiring approximately four hours of my in office time not to mention commute time, insurance time, and waiting time. When I requested a refund of the $2100.00 that I prepaid for the upgraded laser for the procedure. The Practice Manager stated it was not available. I left the office. When I reached my vehicle the surgical coordinator called and asked for me to return. The surgical coordinator claimed the issue that day was due to insurance. Everything was in order per the phone call surgical coordinator the prior day explicitly confirming all insurance was filed, confirming coverage, and stated that signing updated information was all that was needed. I informed the surgical coordinator that I cannot trust the doctor's practice given the MANY issues. Procedure cancelled. DO NOT USE THIS PRACTICE!!!

I am more than happy, that I found Hazel Eyecare. Dr Fowler…read moreis very professional, highly skilled and very friendly. The whole team is wonderful. They have an awesome collection of glass frames and I found immediately a new frame there. Thank you Jade :-) (I am looking for almost a year now in different locations) Don't waste your time with other stores and eye doctors, just go there and you will find the best eye care in this area!

Here's a clear, strong review that keeps the emotion honest while staying professional and…read moreeffective: 1 Star Review I rarely leave reviews, but I feel people deserve to know what the process of ordering through this office is really -- 100% frustrating. I actually like the Dr Fowler, but unfortunately the front desk staff is disorganized, unhelpful, and seemingly uninterested in doing their job. Each interaction feels like they're doing you a favor just by answering basic questions rather than providing patient care or problem-solving. I've gone in expecting to see the optometrist, only to find out he had called out. On Friday, I called to see if my trial contacts had arrived -- I was told someone would check and call me back. They never did. I called again today and was told the same thing...not going to wait. I will head there for the fourth time in one week just to get answers that should have been handled with a simple phone call. The lack of communication, accountability, and basic customer service is extremely disappointing. If not for the doctor, plus the cost I wouldn't go back at all -- but the staff experience alone makes it hard to recommend this office to anyone.

Went for domerb doctor was nice and it was free they also tightened my glasses for meread more

While there's a second optometrist at this location -- my husband has used her and was pleased -- I…read moremake it a point to schedule my annual appointment with Dr. Howell. Dr. Howell is everything an optometrist should be: thorough, informative and really very nice. He keeps up with the latest technology, some of which amazes me. The office is located within the For Eyes optical store. Convenient .... though I buy my glasses elsewhere. (For Eyes is well priced, but their selection is somewhat out-of-date.)

So, I finally got rid of, as my fiance' described, my "goggles," and got the LASIK. I decided to…read morego with Emory becasue that's where I go to grad school, and their reputation is fantastic. The place itself is really nice; and they have free drinks, coffee and snacks in the waiting room. They do a very thorough job mapping your eyes before they even tell you if you're a good candidate or not. All the equipment is really fancy and high-tech, and the nurses and doctors are very nice and knowledgable. The actual surgery takes about 5-10 minutes, and isn't painful. It's a little weird having you eyes propped open like on Clockwork Orange, but what ya gonna do... My initial surgery was 8 months ago, and they totally give you a parting gift when you leave. Mine was a folding chair with a beer holder. Sweet. I just had an enhancement. Many people have to get this. Basically I went in and had my right eye done again. This is all included in the price. Each time they also give you a package with some eye drops (Rx and regular), sexy goggles to protect your eyes and sunglasses. With a student discount, it was $1500 an eye. I'm kinda frugal, but they are my eyeballs, you know? They do have payment plans where you can pay it off in one year with no interest. Oh, I used Dr. Randelman, but I'm sure they're all good.

First off, let me just say - the doctor at the Hiram location was very informative, patient, had…read moregreat bed side manner, and we trusted him throughout the process. An upgrade from the eye doctor at the Marietta location who we hoped would show the same level of care since she was part of the diaspora. Wrong. The pre-op process was ridiculously disorganized and the communication was TRASH. I had to call multiple times and physically go up there for answers that could have easily been answered over the phone. Their own staff member (not Porsha) informed me that following up isn't their ministry. When it was time to schedule the procedure, no one called to ask if the date was ok or discuss next steps. We just got an email. I called my mom to ask if she got a call back from the scheduler and she stated she had not. After a few more attempts, we were told that the date wasn't set in stone and that we would know a week before the procedure. I explained that we needed to know to bring it to our employers attention (multiple times), but they insisted that they would let us know the week before. A week later, no call; so I called Marietta Eye Clinic back. Porsha (sp) was super helpful and patient throughout this process. The communication was so poor that I had to ask if they treat everyone like this or...??? Porsha was able to finally get a supervisor on the line who walked us through all of the pre-op information. However, the date changed from the originally scheduled date to the day before; unbeknownst to us. The post-op instructions stated that my mom should avoid straining, but they failed to mention that the only medication they prescribed caused constipation. That was a whole other ordeal. Apparently, its not uncommon for medical staff to treat outpatient clients this way. However, for a procedure this expensive; I thought they would've taken more care. When its time to collect a check, their follow up is superb. Imagine that. There are other things that I could've mentioned, but this review is long enough. I'm giving them two stars - one for the eye doctor and one for Porsha, but the state of customer service and care is at an all time low. I'll update my review at the end of our experience, if anything changes.*

I had cataract eye surgery 6 months ago and was strongly advised by Dr. Andre Cohen, my surgeon…read more(they cannot give any guarantee's) that the Light Adjustable plus lens was my best option for being glasses free. Well, $15,000 out of pocket and I am back to wearing glasses full time. Even worse is that prior to my surgery, I didn't need reading glasses. Now I can't even see the food on my plate when I eat! I have to wear prescription sunglasses during the day and regular glasses at night and when it's raining. The glare and halos at night make my driving scary and dangerous. I knew that with only 2 star reviews that I should have chosen another ophthalmologist but Dr. Cohen had a pretty strong sales pitch and I took the bait. Listen to the reviews and make your choice wisely. I had such high hopes of being glasses free for the firts time since i was 9 years old.

Doctor Eric Jennings at this location was highly recommended by a friend…read more When we had our first consultation with him, Doctor Jennings explained everything very thoroughly about Cataracs surgery and he answered all our questions. We saw a video and how the surgery will be performed. He explained about the healing process and how to apply eye drops and also about the restrictions after the operation. After the consultation we met with the insurance lady who explained about the insurance process and gave us some paperwork. Each person at this office was very pleasant and professional. We were very happy about this location because it's conveniently located close to our home. When it came time for the follow up visit, after the first eye operation, we were able to get an appointment for the next day after the surgery at this location with a different doctor. That was fine too. However, after the second eye surgery, our appointment at this location was cancelled. Reason was that there was no doctor available at this office. So, we had to drive far to another Woolfson office located at a very congested area in Atlanta. Again, the staff was nice. But we do not want to go back to that location because of the construction work going on nearby. The saga continues! We were able to schedule the next follow up appointment in Canton, GA. That was nice because we saw Doctor Paven Korotana who was at the Atlanta location. She was very nice and informative. Hopefully she will be at the Canton location for the next follow up visit. Overall, we are very pleased with the quality of care that my husband has received from Woolfson Eye Institute doctors and staff. The only complaint really is having to drive around Metro Atlanta area for different appointments,

Horrible!!! Run extremely late. Like almost 2 hours. Dr Patel is rude and was mean to another…read moreelderly patient. We will NOT be back. SEEK ANOTHER doctor and company.