Yes, a great selection of high quality products first drew me to Urban Hardware, but it is the…read moreexceptional staff that keeps me coming back. I had an unusual failure of a newly purchased part to a patio heater that Ron, Kimberly, and Lee teamed up to work with the manufacturer to get resolved on my behalf. Their courtesy, and overall we'll do whatever it takes attitude was comforting. And it wasn't just one person - every single person on that staff like Sam and even the gentleman in shipping that helped retrieve a part was exceptional. It's service like this that will make my wife and me life-long customers.

First time at this store I was impressed with their wide selection of products. I was able to find…read moredifferent type of Azaleas. To make it even better, some of there were 40% off.

One big true value!…read more It is almost like they combined a true value with a flea market. I mean there is everything in here! Yard decor, lawn furniture, tools, nuts and bolts, grills, lights, pots, etc etc. The place is huge! In some instances the place is cramped and over loaded yet in others it has a charming eclectic feel. But watch your prices... I went to buy a Dewalt hammer from here but looked it up on line first and found that it was quite a bit more expensive then buying through Amazon... it was really quite a bit more. I would have bought it right there if it had been only slightly more... but it was more then slightly. I didn't buy it here. It is an interesting location... give yourself some time to walk around.. there is a lot to see and with its somewhat eclectic set up... you need to just be sure to take your time and really look to see all that is there.

I came here to get an insert for my bookcase shelf. The staff was able to help me immediately. I…read morewas in the store for about 2 minutes. Nice experience.

I've never had an experience like the one I received at our local crabapple ace hardware store…read more Every question I had was answered with fantastic enthusiasm and an honest "love for the game." From the moment I walked in to the check-out, every employee was so kind and happy to help. Not only did they repair my ego lawnmower, but they got it done fast and effectively. And their immense selection of Yeti's and Benjamin Moore paints was refreshing in comparison to nearby competitive stores. Safe to say, If I ever need a repair, help with my at-home projects, or a simple mood-booster, I will not hesitate to run to this store. I would recommend this store to anyone who will listen- and its not like I'm somebody to take time out of their day to write a review unless they truly deserved it.

Great friendly service with excellent inventory for quick DIY projects or yard projectsread more

Great service and selection of materials. Always my go to store for my home remedies.read more

Great old time hardware store. They probably have one of everything hardware related.Fun to shop…read moreand the guys working there were very friendly and helpful.

Always helpful at this ACE. I go here instead of other stores when I need to speak with someone.read more

I shop here often and have always been impressed with the knowledge and friendliness of all the…read morestaff (including the owners) and the incredible, vast inventory in this little store.

This is a great store with some super deals. Extremely satisfied with purchase of Weber grill which…read moreincluded free haul away of the grill and the new grill completely assembled - ALL for just the price of the grill. Won't find that at Home Depot!

I showed up right at 6 o'clock on a Saturday when they were closing in dire need of a simple Price…read morePfister O-ring. There was already a customer inside, and the young girl turned me away at the door. I showed her the part and she said we have so many of these. I told her I knew exactly which one it was, it's a universal seal And she responded with... "It could take us up to five minutes to find it and we are closed. Sorry." I started to appeal, but realized it just wasn't gonna do any good. It's not like I was here to shop or spend a bunch of time, I'm in a bind and needed a damn seal.

Staff is always super helpful, friendly, and patient. This place is constantly saving my ass…read morewhenever working on cars doesn't go as planned. Please don't ever remove the nuts/bolts section in the back of the store because that thing has been a lifesaver on so many occasions. Appreciate yall!

I've shopped at this Ace Hardware location for over 10 years. I've never been treated so rudely…read moreand for no reason that I can tell. You go to Ace Hardware for more personal service, service you do not get at the big box stores. I have a plumbing problem and hoped I could resolve it, even if temporarily, before spending a couple hundred bucks on a plumber. Simple and reasonable, at least to me. I went in the store, showed the part to the guy at the counter, I folliwed him to the plumbing aisle, he did not have the replacement part and recommended a plumber. He said the part could not be repaired and did not want to sell me something that I could not use. He walked away to do something else. It took 5, maybe 6 minutes of his time. Ok, fine. I continued to look hoping for a temporary solution. I went to the counter and asked his opinion. 2 minutes of his time. He instantly became exasperated and impatient. He exhaled and grew increasingly irritated because I asked his opinion. He was rude, and clearly my presence in the store was annoying him. He provided a contact number for a plumber - of course I would never call his contact after my experience with him. I am so disappointed.

Davis and his team at this location are great. Always on point. Great service Great communication…read morewith my shipment and change orders. I have been a Home Depot pro for many years and this store is top notch

This is my local Home Depot. It's conveniently located, and there is plenty of parking. The…read moreprices are competitive, and the selection is great. My only complaint is that it is typically hard to find someone to help you. This time I was pleasantly surprised to find Dan on the plumbing aisle. After waiting for him to help 2 other customers, he was finally available to assist me. I explained my problem, and he gave good advice along with product recommendations. I purchased the product he recommended, and everything worked well once I got home.

If you are considering purchasing an appliance then see Carmen as she is the best. Very…read moreknowledgeable and patient. Give her a raise.

Great location close to home…read more Everything we need and more. I mean it's a Home Depot... if they don't have it most likely doesn't exist. Came and got what we needed and then checked out quick... in and out in a flash. Easy peasy lemon squeezie!

This store always has all the little things I need and cannot find anywhere, plus a great selection…read moreof everyday needs. The staff is friendly and knowledgable. They are helpful and provide great customer service. The cleaning products are well chosen and offer great variety. They have a number of silver cleaners and specialty products for appliances. The dishwasher cleaner, for example really does get your dishwasher sparkling clean and odor free. They have garbage disposal cleaner that comes with a money back guarantee, which worked when nothing else came close. If you have an appliance, ACE has an effective product to clean it! There is a fun selection of keys, and you don't have to wait long to get one cut. I've never had to bring one back to get redone. This a a great neighborhood store, and they are wonderfully helpful if you take things in to be fixed! Love this store!

I think having a negative and rude staff is mandated for all Ace Hardware stores. No difference at…read morethis location. Generally, all we do is walk in, grab what we need, pay, and leave. And yet we get mutters and attitude. I used to think it was because we wore masks, especially during the height of the pandemic, but the attitude still prevalent now. I guess that's the price we pay for convenience.