My water heater had leaked and 5 days later I saw a water Mark on the ceiling below it and the…read moreupstairs bathroom. I'm a first time home owner and I kinda panicked for a bit. A friend recommended I call Manny and his team. I'm so grateful I did! From their coordination and negotiation with insurance to organizing with contractors to get the job done to helping me pick out tile for my new shower, they were so efficient and paid close attention to detail ensuring things were done right. And they were so lovely to work with! Just very genuine and kind people. They turned the whole nightmare into a fun experience as we took advantage of the opportunity to remodel our bathroom. I'm very happy with the end product and highly recommend them!!

I had a bad leak and called them, requesting their service spoke with them on the phone explaining…read moremy situation and they never responded to my request.

Servicestar Restoration has my highest regards. Their competent and professional team helped…read morerestore our friend's home after a medical emergency. They did an absolutely amazing job after only being given a days notice. Patrick Renfro and team I thank and applaud you. We will absolutely use your service again without hesitation. Thank you again a million times over!!

I love this company! Servicestar Restoration, LLC Patrick…read morethe owner is hands on and available 100% of the process! If you need a professional trustworthy water mitigation and contractor, then you need not look any further. I had three water line breaks inside the walls of my home and Patrick responded immediately. Patrick and his crew worked hard and fast to abate the crisis and finished the projects expeditiously. In the future if I need construction work, additions or water mitigation I will contact Servicestar Restoration LLC immediately. Sincerely, Nikki Torres

We had a large problem with water slowly leaking into our master bedroom from the outside of our…read morehouse (among other issues). When we discovered it, we were very stressed about how to start, what to do, etc. Fortunately, we found NW Prestige! They were amazing at addressing the issue, providing a solution and walking us through the steps. Troy, Junior, James and Eric were fantastic through the entire process!!! They were kind, timely, respectful and put our minds at ease. We highly recommend them and are very appreciative of all the hard work they put in!

We had an unexpected water issue and Prestige NW came through for us big time. Dalton, Carlos and…read moreErik were super responsive, so helpful and communicated constantly as they mitigated for us. They make a stressful situation way better with good energy and excellent work. Can't recommend strongly enough!

Thank you BCC Restoration! We had pipes break in February 2023, it is now October 2023. We hired…read moreBCCC Restoration company to repair and remodel our home after it was damaged. From the very first, they showed up, they were very professional, they took pride in everything they did, from drying, the house out, tearing out wet sheet rock, replacing the hardwood floors though out the house! Replacing the tile, and trim, packing out the house. We would recommend BCC and the crew, Foreman Mike Harbaugh, Dave Hollomon, Edgar, Mondo tile guy, and everyone who helped pack our personal property out and back into the home. Thank you all so much!

Although our project was completed and I am happy with parts of the finished work, the process was…read moreone of the most stressful and frustrating experiences I have had as a homeowner. Before choosing BCC, understand that I was required to sign a contract before receiving the full restoration estimate. Once the estimate was completed, backing out could have required paying a percentage of the project cost. It then took months for BCC and my insurance company to agree on the reconstruction scope and pricing. By that point, changing contractors would have meant starting over and leaving my family without a functioning kitchen even longer. I did not feel I could realistically walk away. Communication was inconsistent and unclear. I repeatedly had to request explanations, updates, documentation, and cost breakdowns. I often felt I was piecing together information about my own home and expenses. The countertop issue was a major example. I communicated in writing which countertops I wanted, but the change order used only a generic description. After signing, I learned BCC had priced different materials and made vendor decisions without clearly explaining them. Getting the countertops I originally requested cost approximately $2,000 more and caused delays. BCC did not meaningfully address either issue. Throughout the project, I also struggled to get an itemized breakdown of insurance payments, BCC charges, credits, material changes, and homeowner upgrades. Even at the end, I received broad descriptions and totals rather than the detailed costs I had repeatedly requested. Billing issues are still ongoing. BCC is seeking additional plumbing costs, but when I requested the plumber's supporting invoice, I was told it would not be provided until my insurance approved the charge. I find it unreasonable to be asked for additional payment without receiving the supporting documentation. I also had to identify and request corrections for workmanship issues. By the end, I was documenting defects with photographs and painter's tape because I no longer trusted that problems would be caught without my involvement. What should have been the relief of restoring our home after water damage became months of uncertainty, frustration, additional expense, and stress. My biggest takeaway is the lack of transparency and communication. Information about materials, vendors, change orders, costs, and billing was often unclear or incomplete, and I frequently had to pursue it myself. This ultimately destroyed my trust in the company. I wish I had understood these issues before signing. If you are considering BCC, read the contract carefully, ask about termination costs, require specific products and vendors in every change order, and request detailed documentation of insurance funds, upgrades, credits, labor, materials, and subcontractor charges throughout the project. Although your home may be restored, based on my experience, I would never choose BCC again.

We had a great experience with Harbaugh Restoration. Their team was quick to respond, professional,…read moreand very easy to work with during a stressful situation. They explained the process clearly, showed up when they said they would, and kept us updated throughout the job. It's clear they care about doing things the right way and making sure everything is handled properly. If you ever find yourself dealing with water damage or a situation that needs mitigation, it's reassuring to know there's a team like this in the area. Highly recommend Harbaugh Restoration.

These guys are wonderful to work with and did an outstanding job on my water damaged bathroom and…read moreadjoining bedroom.

My husband and I were putting in a new gas fireplace, and when the old fireplace was removed, we…read morediscovered water damage. Performance Plus found the leak, fixed it, restored the drywall and paint in absolutely no time! They have to be the most helpful, easy to work with, compassionate company I've ever worked with. I would rate them higher if I could!

My Project Manager was James Harman, He was remarkable throughout the full process. I had water…read moredamage and my insurance and mortgage company were involved. When i had anxiety because of this being my first time to deal with such devastation to my home he was there to calm me down with reassuring information on the progress. James was great at communicating with me and all he different contractors that were needed to complete the job. He was able to balance out the schedules and keep on top of any obstacle that reared its ugly head during the operation. I cant say enough about James and the asset he is to the company. When I needed help with the paperwork from the mortgage company to get everything going Jess and Sheri, the office staff, were there to help me get this done in an efficient and timely manner. I am impressed with everything about this company and am glad they were the one that helped me through all of this, and I will refer them to anyone who needs a good restoration company. Such a good business is hard to find.

Premier was good at packing out our belongings, but the actual restoration work on our home was…read moreterrible. We've had to redo multiple things more than once. They sent non licensed electricians to perform electrical work, and afterward we had loose and faulty outlets in several places. When we raised concerns, they said they would not fix them. They also hired very low quality contractors for repairs. At one point, I asked for only the garage ceiling to be painted black, and instead they painted all of the interior ceilings in my home black. When I objected, they tried to convince me to keep it. They eventually repainted the ceilings back to the original color, but they did not even remove hardware like dome lights and door hardware, so black paint was still visible underneath. When they told us the house was ready to move back into, many things still did not work. The garbage disposal was clogged, the dishwasher was clogged, the washer and dryer were not connected or plumbed correctly, the bathroom ceiling fans were not working, the doorbell stopped working, the fridge ice maker stopped working, and new garage outlets they installed did not even work. They blamed some of this on pre existing issues, but these problems appeared after their work. I also found that they billed insurance for work that was not actually completed. About a year later, I discovered they had never installed attic insulation as claimed. They only came back to do it after I caught it. Later, when the dishwasher clogged again and overflowed through the air gap, I checked under the sink and found a large kink in the garbage disposal hose from an improper installation. This was another example of careless workmanship. Based on my experience, I would strongly recommend that anyone using this company inspect every claimed repair very carefully and verify that the work was actually completed. Good packing service does not make up for poor restoration work and questionable repair practices.

These guys really understand the process to get through all the obstacles you will have to recover…read morefrom a fire in your home! Highly recommend using them as a resource. Remember, your insurance company wants to do the least amount possible- not what is best for you.

Overcharged and sent a guy who didn't know what he was doing. He came out for service call $255 and…read morepulled the toilet off $300 extra. He used a power snake and said we were all good. He spent a while here so they charged another $100. He left and the toilet overflowed again. True to their word, he was called back for no charge. They took the toilet off again and did the power snake from the septic system. This seemed to do the trick, but he recommended we call AAA septic since our system was full. If this was the end, I would have rated them well. I found a leak in a pipe and instead of fixing while here they said, just wait and see if it stops. It didn't and they came back and charged another $250 for a service call for a 10 minute job to reseal the pipe. Then AAA came out and drained the septic for $800. They were going to come back and flush the system. When the did, they relayed that the city should have done this for free and they can't touch the system. Neither AAA or ServPro recognized this so that's why it's on this review. I had to have another plumber come out, scope and flush the line for yet another $600. Something that should have cost $750 ended up costing me a few thousand. When I called to complain, Grant never called back.

Just a few quick words about ServPro of Vancouver:…read more Obviously nobody wants to have to a disaster in their home like we did, but thankfully, ServPro fixed everything in minimal time and the job they did was fantastic! We called right after an upstairs flood. Andrew, a Technician, was on call and called us back immediately. Andrew came out right away, accompanied by Cody. Both were knowledgeable, professional, respectful (wore face masks during COVID pandemic) and thorough - putting us immediately at ease about all of our worries. In the end, they were careful to only tear down the minimal amount of drywall necessary. Erica in the office handled the insurance and helped us through the process. Hopefully it will be a long time before we have any further flooding or emergencies, but we would certainly use ServPro of Vancouver again if we had to. Highly recommend!!! Julie Lawrence