Kevin from Trails Restoration was fantastic. He came over ASAP and was very patient while helping…read moreme diagnose a leak from the upstairs shower down to our kitchen below. He was honest, easy to talk to, took the time to walk through everything with me and gave me a ton of helpful tips to keep us dry! I highly recommend him to any of our friends or neighbors, and he'll definitely be our go-to guy if we ever run into water damage issues again.

Aaron is one of the most knowledgeable, honest, and kind people I've met. He ended up telling us…read morethat we could address the issue ourselves -- after others tried to upsell us. Great communication and on time as well. Highly recommended.

Last week my family learned we had a broken pipe in the crawlspace beneath our house that had been…read moredumping filthy water out into the area for an unknown amount of time, and the state of things down there was bad. As I learned, the first step in dealing with the issue was finding a company for remediation services, and the plumbers I contacted recommended ServPlus to do the work. I called, and everyone I spoke to was professional and helpful, which I really appreciated as this was a stressful situation. They even happened to have someone in the area the day I called, so I quickly got a quote and was able to arrange a time for them to come out and do the work. I would like to give a special thanks to the team who showed up - Christian, Chase and Ian. They were on time, kept me updated about what was going on, and answered all my questions. I am very happy with my experience with ServPlus.

The staff at ServPlus made the job quick and stress free. Brittany picked up a sample of the…read morewater-damaged drywall, and on the next working day Christian and Annika came to remove damaged drywall and set up the fans for mitigation. I was glad that it happened so quickly and they were very professional. Thanks again to ServPlus!

Do not trust this company they are all horrible people vultures!!!…read moreThey ripped us off!!!! Did not do work they charged for. Wouldn't give our money back they stole They did illegal work cut up electrical wires they where no suppose too in short they did more damage then the fire!!! Do not hire these vultures

Our acrylic bathtub had a hairline crack we didn't know about and leaked through the second level…read moresubfloor down to the sheetrock below. While an extremely small job, they responded quickly. They carefully opened up the tile area around the tub--minimizing damage--and opened the ceiling below to run fans and test moisture levels. The whole experience was professional and white glove treatment all around (e.g., always removed shoes in the home, magically left no dust in the bathroom after cutting up the tile, and somehow trapped all the blown-in insulation). Grateful for their care, expertise, and willingness to engage in a small job. The tub wasn't covered under insurance, but they recommended another company for a warranty repair that did a great job. Overall very happy with their work. Honest, reliable, and though.

My water heater had leaked and 5 days later I saw a water Mark on the ceiling below it and the…read moreupstairs bathroom. I'm a first time home owner and I kinda panicked for a bit. A friend recommended I call Manny and his team. I'm so grateful I did! From their coordination and negotiation with insurance to organizing with contractors to get the job done to helping me pick out tile for my new shower, they were so efficient and paid close attention to detail ensuring things were done right. And they were so lovely to work with! Just very genuine and kind people. They turned the whole nightmare into a fun experience as we took advantage of the opportunity to remodel our bathroom. I'm very happy with the end product and highly recommend them!!

I had a bad leak and called them, requesting their service spoke with them on the phone explaining…read moremy situation and they never responded to my request.

Came highly recommended. Came out to do an estimation in my house and never heard from them again…read more Multiple phone calls to the office and the owners cell, per his business card. TOTAL waste of time.

Half of our house, three levels, was affected by a flood, and my trusted plumber highly recommended…read morethese guys. Bret and his team are nothing short of amazing! He came out immediately, was empathetic, professional, knowledgeable, and able to prepare and guide us through this situation. As first time home owners, we were totally naive, and Bret made us feel comfortable and completely taken care of. He offered to meet with our insurance Adjustor to explain the scope of work, and when the insurance guy messed up the appointment time Bret was completely understanding, and even came back within an hour's notice to be there for the appointment. His level of communication, professionalism, integrity, support and expertise was exceptional. They worked quickly and with care. He even had a professional cleaner come in when they were finished! He made a nightmare situation infinitely better and continues to offer guidance and expertise as we navigate through our insurance. Had a neighbor come in once the remediation work was complete by Bret and his team, and the neighbor couldn't believe what a thorough and clean job they did. Honestly can't recommend them enough! I only wish I'd called them sooner.

**Absolutely amazing!**…read more Riley Reed, I just have to say thank you, thank you, thank you! The floors look absolutely amazing. The guys were so thorough and did such an incredible job. My husband even pointed out things they fixed that the other company definitely did not like tacking down boards that had been causing squeaking. We couldn't be happier with how everything turned out. After two years, being able to finally unpack and enjoy our space is going to be so wonderful, especially with the holidays right around the corner. We were so impressed with their work that we plan to hire the same company to continue the flooring through our living room and dining room. Thank you again for doing such a beautiful, thorough job. We truly appreciate it more than you know!

I'm genuinely confused by the positive reviews because our experience has been incredibly…read morefrustrating. I've managed several renovations over the years, including projects remotely, and this has easily been one of the most disorganized and painful experiences I've dealt with. Our project has been ongoing since March, with seemingly endless delays and very little progress. I understand that insurance involvement can complicate timelines, and we've tried to be patient. However, we eventually signed paperwork agreeing to self-fund the project specifically to eliminate those obstacles and get the work completed. Despite that, the delays have continued. Communication and project management have been incredibly poor. The team has been consistently unresponsive, has confused our project with other jobs, and has repeatedly sent subcontractors to our home who either had no idea what they were supposed to be doing or arrived with a completely different understanding of the scope of work. Based on conversations with various people who have been in and out of our home, I've gotten the impression there may have been some internal management changes, which could explain the disconnect. Regardless of the reason, the lack of organization, communication, and accountability has been unacceptable. It genuinely feels like no one is overseeing the project, and we've been left to constantly follow up, clarify details, and coordinate work that should be managed by the company we're paying. Remediation is already a stressful process for homeowners, and the last thing anyone needs is a company that makes it significantly more difficult. After months of frustration, I cannot recommend this company and would strongly caution others against hiring them.

We will use them again for other projects. We have been so happy with the communication and…read moreprofessional, and friendly, workers that have been fixing our bathroom. Prices are competitive and they are going above and beyond to get the work done in a timely manner.

From the owner: We offer our clients in this area emergency services available 24/7read more

Hire this company now!!!! There are so many contractors that are more interested in getting paid…read moreby the insurance company then taking care of you and your family. Infinity is the only company of choice if you want everything remodeled CORRECTLY and timely! They will treat you like family because their only interest is your families home being completed to your satisfaction. I had a water flood in my basement. Late on a Saturday at my rental property. This company showed up just over an hour from my call. Dried out my basement, removed the carpet, set up air movers and drying equipment in record time. My rental house was restored in days. My renters had a similar experience at another property and told me they never had a company handle a situation so quickly and could not thank me enough for getting them back to a livable situation so fast. As I said before.....hire them now!

Never Hire this Company !! Infinity Restorations and the owner Scott McDilda are the most inept…read morecompany that you only have nightmares about. This man pulls permits for one thing and then hires unskilled labor to do the work. He pulled a permit for low voltage telecommunications lines and then proceeded to bill for more than $20,000. worth of claimed electrical work. Because of the false information given at the time of the permit the true butchered, so called new runs of electrical wiring and a house full of fixtures were not inspected for what they were, just what he described on the permit !! I see he has used one of our pictures to show some of our damage. The damage is real any work he claimed was NOT! He doesn't show how the gouge out electrical wire was "repaired" with black electrical tape vs. the new runs he charged for. Nothing about this company or this man is above board. For your own safety and peace of mind it would be better to sleep in a tent than to have such terrible unsafe work done. He worked on house from 12/12/2016 until 6/28/2017 and for more than 2 years we tried to get; as stated from Pemco "contractor's poor workmanship" repaired, and or refunded. The system in place is not set to help homeowners !! The most L&I does is check for a valid contractors license. When was not found Scott McDilda was fined $1000. which was reduced to $500. when he finally obtained a license.

Our special needs son decided to turn on our bidet in the bathroom on Easter morning. We got an…read moreEaster surprise of a flooded master bathroom right smack in the middle of the holiday. We called USA Water Restoration and Elijah's team took over. They were there starting to dry out the "dirty water" and put everything in motion to get our insurance involved. They guided us with perfection as we were able to navigate that crazy process with almost no hiccups. So many of my friends have had multiple insurance problems in these circumstances. The end product was amazing. We went from an outdated bathroom to this- it's like living in a spa now! 5 stars recommendation with zero zero reservations. You'll feel like your brother has moved in to take over and help.

We were highly impressed with the work USA Restoration did with our home being restored after…read moreflooding in our house. Each crew for each phase of the project did an amazing job on restoring our home. Ion and Arthur did the finish work and were meticulous in their work. David ran the project and steered us through the insurance process and scheduling of the work. We highly recommend USA Restoration for you restoration needs, if we could give 6 stars we would. Bruce and Linda Ryderwood WA