I visited my aunt this past weekend and she recommended me into going to Global Optometry since I've been needing to change my prescription on my lenses. The optometrist Dr. Cheng was really cool to talk to and she definitely made me feel like she valued me as a customer. You could tell Dr. Cheng really has all of the eye knowledge because I was asking her tons of questions and she answered them all with no problems. I like my doctors knowing their materials. She's not a quack and is the real deal. The rest of the staff was friendly too and I am gonna tell the rest of my family to come here read more

I moved to the bay about a year ago, looking for a new place to get my new prescription.. Yelp led the way and I read all these amazing reviews about Helen.. they couldn't be any more right! Helen was amazingly friendly and very knowledgeable. She's even able to keep up and crack jokes during the eye exam. I think this is the perfect place for anyone looking for a new optometrist.. this place is great. Definitely deserves all five stars. read more

Love this place. We are coming here for 3 years. Dr. Lee is amazing. She is very caring. She is also very thorough...takes time to make sure she has covered all the issues. We had seem Dr. Chang too and she was also very nice.The staff is very polite. Usually on time delivery for contact lens etc..fits me in when I need an appointment urgently. Highly recommend this place. read more

So I was referred to global eye care from a friend but wanted to check on yelp first to see what's up. I'm no optometrist so I can't compare the expertise of one person to another, however I will say this: Dr. Cheng's level of service is bar none. She explained things well in laymen terms and didn't try to force me into anything. I told her what I wanted and she gave me options to pick from. Will definitely bring my girlfriend and family back here. read more

Was having some miscommunication early on. Dr. Chen carefully reviewed my case and explained what was going on with my vision. Things worked out well eventually. Thanks! read more

My whole family has been going to Dr. Helen Cheng for 6 years now. My husband wears glasses, I wear contact lenses, boys wear the Ortho-K lenses. Dr. Cheng is very nice, patient, and thorough when it comes to getting the correct prescription. She went beyond to get my boys' correct Ortho-K lens multiple times, just to be precise on the right prescription! The office assistants are really nice too. They always make a reminder call the day before the appt, and treats everyone nicely! Throughout the years, I have referred many friends over. read more

I had long wanted a pair of prescription sunglasses, yet didn't feel like sitting down for an eye exam. Fortunately, I went to Global Eyecare Optometry and was charmed by Dr. Helen Cheng - young, bright, sweet and very professional! I felt so easy with her and we chatted like friends (at times I wished she were my sister). I can't tell you how much I enjoyed the experience at Global Eyecare Optometry and my new sunglasses! read more

I have to give these group of ladies a 2 thumbs up! Customer service and professionalism were all there. Very friendly staff that guided me through everything even helping me pick out my new frames. I also have to admit I went in when the optometry was going to close, but they were so nice that they stayed open for me. I couldn't believe it. At first I thought I was just going to walk in and take a quick look at their selection and make an appointment, but I got lucky!! Thank you to Dr. Joang for being super helpful. Can't wait to pick up my new pair of glasses. read more

Best optometry experience I have ever had, Dr. Cheng was very thorough in her examination and explanation of the results. She really cares about her patients and takes pride in her profession. highly recommend her. read more

It was not exceptional or anything. It was okay. The place is mainly for mainland chinese speakers having the practice inside the ranch store. The place is small. The doctor seems okay. She seems knowledge and pleasant to talk to. The collection of frames is very limited. Not many choices. The front staff are courteous. The negative point is when I refused to buy one of their frames, the girl who was helping me became sour and asked if the doctor has put any liquid in your eyes. When I said, she put something for dryness, she changed the co-pay from 15 dollars to 25 dollars. Overall, I am not very impressed. There are other better places with a real office and not inside a grocery store read more

Dr. Cheng did a great job of working with me to fine tune my contact prescription. I have astigmatism and it was a tricky process to get the right lenses. Dr. Cheng was thorough and my eyes have benefited in the end. The staff is very friendly and I felt very comfortable during my several visits. I like that I can grab a milk tea next door while I wait; pretty cool. read more

I left a tip after my first visit but realized I never completed a review when I just returned for my 3rd eye exam. Dr Cheng has just perfectly nailed my prescription every time and is now the only Dr I trust for eye exams. The office is always staffed with helpful people whenever I have a question between visits (it's inside of Ranch 99 Market so I'm in and out weekly at least). The prescriptions seem to take longer to fill here than I've experienced before, but after waiting for that, I always get a high quality lens that makes it easy to see. I think it's worth the wait, but be aware the wait WILL be 1-2 weeks longer than you are quoted. All in all I am happier here than any eye dr I've seen over the last 30 years. read more

I have never had contacts before and was very hesitant for a long time. The thought of physically touching my eye freaked me out. My friend told me about Dr. Cheng and kepy bugging me to go see her. im do glad I did! The whole process from start to finish was so easy. At first I had so much trouble putting my contacts in but she was so patient and helpful. She was also very knowledgable and very professional. I wouldn't want to go anywhere else. She's my optometrist for life!! read more

Called in for an appointment and they were able to get me in the same day! Awesome staff that try to help you get the most out of your insurance. Excellent customer service, this place has me for life! read more

My daughter(8) has been seeing Dr. Cheng for almost a year now. We are very happy and grateful for Dr. Cheng's ability to helping her see 20/20 using the CRT treatment. At first, we didn't have faith it will work because her prescription was very high (525). Someone has told us CRT only works well if the prescription is below 400. But we decided to give it a try anyway. Wear eye glasses was just not an option for us since her prescription increased 350 in 14 months period. Dr. Cheng saw my daughter weekly for two months. She adjusted her lens until her vision reached 20/20. Now looking back, I think we made a very good decision. My daughter's vision has been very stable. She is very happy that she can see clearly without glasses. Two days ago, my daughter woke up missing one of her CRT lens. Dr. Cheng had her came in to check her eyes and ordered her the replacement lens right away. She also offered my daughter a temporary lens to use while waiting for her replacement lens to come. That was big relief for us. It won't be easy for a kid to see with only one good eye for 5 days. Because I feel Dr. Cheng cares about her patients and very good at what she does, I would recommand her if you are looking for an optometrist. read more

I would like to recommend Dr. Cheng and her office for any eye care needs. I had a serious eye infection and ended up with permanent damage to my cornea in the left eye that left me with blurred vision. Dr. Cheng was able to diagnose and order a custom lens to fit my eye that now gives me excellent vision compared to the blurring I had using glasses. Dr Cheng seems to really care about her patients and is very knowledgeable and helpful. If you have a vision needs she is as good as it gets for optometrist. read more

Fantastic staff, especially Jasmin & Juan. They are so helpful with my frame selection and for resolving complications with new my progressive lens. Both Dr. Chang and Dr. Lee are great. Highly recommend this place. read more

I have been wearing contact lens for over 15 years and considered hard to fit, and yes I been to optometrists who had 10+ years experience and were " experts "in contact lens, but couldnt get a correct perscription for my glasses. My eyes have changed & I haven't found an optometrist that could find the correct perscription for my contact lens and glasses. Recently, I have been to an optometrist on Main Street in Pleasanton who sole interest was in spending my money by selling and trying to sell me additonal services and products, gave me rushed exams and after 2 attempts didnt find the correct perscription nor Brand contact lens for my eyes. After reading the positive Yelp reviews, I called for an appointment with Dr. Helen Cheng, but after speaking with an office staff who I thought was Dr. Cheng, I didnt feel comfortable because of the location and the communication problem and canceled my appointment. After the bad experience with above optometrist, I decided to visit Dr. Cheng office to see for myself. Dr. Cheng happened to be at the receptionist desk and I was able to talk to her about my dilema in finding an optometrist who can fit me for contact lens & glasses and get it right. Dr. Cheng is from California- young, calm, answered my questions and appeared knowledgeable so I booked an appointment. After my appointment, I found out that an employee of my husband has been to her & he also raves about her quality service. During my exam, I tried on several different brands of contact lens to see which one worked. I was able to see and the lens were comfortable in my eyes and went home with trials for a week. Dr. Cheng also ordered a week supply of my previous Brand so I can compare the old and new Brand and see which one worked better for me(this was a pleasant surprise). She matched me up with a perscription for my glasses so I can see and read. On the followup visit, she checked my contact lens to make sure they were the right fit in perscription and comfort. Per my request, a picture was taken of my eyes & she explained in details what the picture meant & showed me a plastic model of an eye so I can see in relation to the picture. I needed daily touric contact lens on one eye & knew they will be expensive, when the year supply came out cheaper than Costco & previous optometrists office I was happily surprised. I will be paying for the lens for my glasses and plan to order them through Dr.Cheng because I trust her & know my lens will be made at a quality lab-also the price is much cheaper than previous optometrists office. Overall, Dr. Cheng knows just as much if not more than previous optometrists with 10+ years experience who I had visited. She is innovating in her exams and will find the perfect fit for you whether you wear contact lens and/or glasses, answers your questions and gave you a quick Eyes101 lesson on your eyes. She is what an optometrist is suppose to be: provide a quality and accurate exam, spend time on your exams and fitting, get it right so you can see and read, and provide products at a compettitve and reasonable price without pushing unnecessary products and services upon you. She does all of this with a pleasant personality & her office staff is friendly and helpful. What more can you ask for ? I found the optometrist for myself and family who I can trust and feel comfortable with in looking out for the health and vision of our eyes. read more

After my husband had been to two other places for glasses in Pleasanton and had disastrous results, he decided to try Global Eyecare. This was the best decision he could have made. Dr Cheng and her team were wonderful, a first rate experience. He finally has glasses he is happy with. Professional, accurate, caring and helpful. This is the place to go. read more

Dr. Helen Cheng and the staff at Global Eyecare Optometry are WONDERFUL! I was looking for a new optometrist near my work and found them on Yelp. I actually love that this awesome business is located inside the Ranch 99 complex. Parking is easy and you can do shopping after your exam. There was no wait when I arrived for my appointment. They are very interested in answering all of your questions, talking about ways to keep your eyes healthy, dealing with problems like dry eyes, etc. Their customer service is some of the best I've experienced. I strongly recommend them! They all have a great sense of humor too - I always feel happy when I leave. Thank you for being so helpful! Wish I could give them 6 stars****** read more

I took my mom to go see Dr. Helen Cheng because her eye has been bothering her. She has been to many other optometrists for the past few years because her eye was sensitive, but they couldn't find the problem. Dr. Helen Cheng came to the rescue and found that she has lower eyelashes that were rubbing against her eye, after plucking them out my mom has been much better. read more

Had such a great experience here. Dr. Helen Cheng is super knowledgable and has a terrific sense of humor. She answered every question I had and personalized my experience by showing where my eye health was comparatively. It's nice to be talked to like a friend and treated like a smart patient. The staff was also very sweet and clear about my insurance and options I had to save money and also return for follow ups. read more

Don't go this place. Extremely poor and unprofessional service. I believe they have hire new front desk girls? The girl attended to me didn't give me proper advise on the glasses I choose and the lenses I picked. None. The doctor attended to me for eye examination is good though. However, doctor service is just to give the front desk my degree isn't it? Ultimately I need to pick suitable glasses. End up, the glasses has not enough nose support, lense touching my eye slash, I can't smile coz check will touch the glasses too. And with polarized lenses, I can't see clearly except looking straight. I expected the lady attended to me should point out all these issues before deciding glasses, with her professional knowledge. I am too fed up to write this review. read more

Wonderful service from the phone call made for my appointment to the doctor herself. I'm so glad I tried this place even after reading it was inside Ranch 99 which I thought sounded odd but when I got there, it really wasn't any different than going to a super center for Walmart and having similar selections. The eye doctor was so thorough and very informative on all aspects of optometry. I'm very pleased and will use this as my new optometrist and recommend to friends as well. read more

Wow! What a wonderful experience. I've worn glasses since age 12 and now in my late 40's I've finally found the perfect location. Not only is arranging an appointment a snap (on the Internet) but the office is quite charming. ;-) I found the staff to be pleasant, professional and knowledgeable. Last, but in no way least, I was extremely impressed with Dr. Cheng. She provided an excellent exam, answered all my questions and made suggestion based on my exam not on the hope of a sale. They've made a customer for life. read more

I went to the Global Eyecare Optometry couple weeks ago for an eye exam. The staff were very friendly and professional. Tracy and Helen, you guys make the best team ever! I would definitely recommend it to everyone! read more

Great eye care from Dr. Lee! I felt pain on my left eye before going on an overseas trip and Dr. Lee found it to be the cornea zoster herpes and prescribed the antiviral medicine for me immediately. If I delayed seeing her my eye will get really bad and the pain and damage could be permanent. Thanks to Dr. Lee now the disease is all gone and my vision is restored. Dr. Lee cares about her patient and not just examines the eyes thoroughly, she is also willing to explain details to her patient. I highly recommend her. read more