Went to Pacific rims with my prescription from another doctor, hoping they would make my glasses for me. I was greeted when I came in the the girl who helped me was professional, compassionate(I have a disability) and treated me with great respect. I had two pairs done, although my shirt only covered part of one. I would recommend this location to anyone. I can't say anything about the eye exam however, the staff at this location is stellar. read more

I visited Pacific Rims Optometry intending to purchase high-index eyeglasses, but the brief interaction was frustrating due to unclear communication. I asked whether the blue light filter was built into the lens material or applied as a surface coating. The salesperson said it was in-material, but then referred to it as a "coating" while writing out the pricing. When I tried to clarify, she became defensive and focused on explaining that it was a separate charge, which I already understood. My question was about the actual lens construction, not the billing. The pricing discussion was also disorganized. Instead of providing a clear total, she listed individual components without summing them. A colleague eventually had to step in and provide a calculator to arrive at the final price. When I asked for two separate quotes to compare options, she insisted she had already provided one, which led to a circular and unproductive exchange. Due to the lack of clear communication, I chose to leave without continuing to frames or completing a purchase. If you value precise information and a straightforward quoting process, this may not be the best fit. read more

all staffs are nice and good service . Take time and patience to explain and understand customer needs to make recommendations.

The doctors here are awesome. They are very caring and will answer all your questions. Thomas is surely awesome fitting your glasses. He has a sixth sense, minutely adjusting your glasses till they fit. So far the last 4 pairs of glasses have not broken like they usually do. read more

Pacific Rims Optometry - Optometrists Near Me - San Francisco, California

I have complicated vision issues that require consideration of mental exhaustion and how different my two eyes are from each other. I was referred to Pacific Rims and saw Dr. Jessica Lee. I was very anxious going in because the last time I went to get my glasses done (elsewhere of course), I hated my prescription and found it unusable. I very impressed with the thought, consideration of history, testing, and time that went into arriving at my prescription. I was very nervous about acclimating to my new glasses because my previous glasses gave me headaches etc. But from the third minute of wearing them, I could see perfectly and felt so much better, even more peaceful with them on. I'm thrilled to recommend Dr. Lee. She's very thoughtful. read more

Excellent eye exam, comprehensive with detailed explanations. Took a few calls to schedule a visit, but the visit itself was on time and well organized. Also bought another pair of glasses and the choices were good. Prices seem to be somewhat more than the chains but the service is excellent and the glasses were ready on time. Have now gone there three times and had a much better experience than some of the other places in the West Portal neighborhood. read more

Dr Selina Chan is very caring and constant professional....Her medical knowledge is update... Dr Chan is also fantastic working with young adults. read more

I needed to replace my eyeglass frames and received kind, professional service with a smile. I'll be back.

As ALWAYS, I had another GREAT EXPERIENCE at Pacific Rims Optometry with Thomas. He knows how to take care of his customers and is the BEST in designing rimless glasses that look inviting on your face, and for over a decade I won't go anywhere else. read more

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I just got confirmation that my progressive lenses were incorrectly made. I have been having trouble with the reading portion of the glasses and finally went to another optometrist to get new lenses. My new lenses work perfectly - look down and see small text clearly. When I told the front desk that I couldn't read my phone with the glasses he said that it was just the way it worked. And here is the most important part - this was after I paid for the lenses to be replaced because they gave me non-progressives the first time due to a mistake writing up the directions from their own optometrist. Before I got my new lenses this week, I believed it was just a problem with me, but now I know they either messed up the progressives or never gave me progressives at all. read more

I have many people in this Pacific Rims Optometry, Excellent ! I have purchased several Glasses (+Frames). C U soon, David read more

I was just in for an appointment yesterday and let me say- they know their stuff! The doctor was friendly and informative. The folks at the front desk are kind and helpful not to mention skilled glasses consultants. I've been coming here for years and almost every time I visit, I'm reminded why! read more

Before Pacific Rims Optometry, I was always struggling to find the right solution to my optical needs. Playing competitive sports I always struggled with a solution to help correct my vision while staying safe. Although sports goggles were great I knew there were better solutions out there. After discussing the possible options with Dr Chan and Thomas at pacific rims Optometry, I discovered the perfect solution ! Orthokeratology, or ortho-k. This technology uses specially designed and fitted contact lenses to temporarily reshape the cornea to improve vision. It's like orthodontics for your eyes and the treatment is often compared to dental braces. Ortho-k lenses are worn at night to reshape the front surface of the eye while you sleep. This way you do not need to wear anything in the day time and can see 20/20 vision ! I would highly recommend this optometry to anyone who is looking for a great solution to similar needs like me. Over the years I have been going here, Dr Chan and the friendly staff have always been professional, kind and supportive. I would highly recommend this hidden gem to everyone. read more

Pacific Rims Optometry - Optometrists Near Me - San Francisco, California

Both my kids and I are using their services 3 years now. The doctors (mostly seeing Dr. S. Chan) and staffs are awesome here. Thanks for your professionalism and care. Sincerely appreciate for everything. read more

Loved my entire experience here. Doctor Selena Chan is so knowledgeable and nice and welcoming. They are diligently working through covid and limiting the number of people inside the store, cleaning all of the equipment after each person uses it, and checking temps before admitting people inside the store. You're safe here! They also have a large selection of glasses to choose from. I got my glasses in less than a week! The girls working the counter were also super nice and diligent and very knowledgeable RE my insurance and what I qualify for. Definitely recommend. Will keep coming here. Glad I found them and they are in my network! PS: you will need to make an appointment even you only want to browse the selection of glasses as they are limiting the number of people inside the store due to covid read more

Dr Chan is very patient and professional. Dr Chan is updated with all latest technologies and has the latest machine to help her with the evaluation of my eyes. Dr Chan support staff is young and has all latest knowledge of frame and lenses. read more

Two weeks ago I brought in a pair of damaged glasses for a sick friend to get them fixed if possible. Eden or Evan (can't remember) was super helpful and just so nice. He was able to switch out frames with old lenses. My friend was so happy! I've also gone to them in the past for my own glasses. Great people. No walk-ins. Call for appointment. Thanks again! read more

I write today because I had a scratched lens that's in my line of sight and bothers me. I called, Thomas ordered replacements, called me when they came in, then just now switched them out in just 2 minutes, throwing in a glasses adjustment and an extra nose piece for good measure. All at no cost. As always, he's wonderful. In terms of optometry, Dr. Chan is great. Rock solid, good quick work, dependable and she has given me good advice that other eye doctors haven't. I highly recommend this place for adults and kids. read more

I had to do my annual control and the experience was great. The Doctor are very diligent and take the time to explain everything in details.

The price for what you get it's a no. I was shopping for a toddler and it was very overpriced

I read a lot for a living and used to get headaches when I'd have to change into my back-up glasses. Dr. Chan was the first to correct my reading comfort by preventing eye strain (I wish I knew what this test was called). After two decades of eye strain, one visit to Pacific Rims Optometry corrected the discomfort. Dr. Chan is knowledgeable, kind, and takes her time with the exam, reviewing and updating my history, and making sure to answer any questions I might have. In addition, every staff member that I worked with has been professional, kind, and made me feel welcomed. read more

I just left pacific rim, I had a great experience with Karen. I have a lot of special needs when it comes to frames. I wasn't able to find one for a long time. Her patience and expertise made the entire process seamless and enjoyable. She took the time to understand what I was looking for, offer recommendations that perfectly matched my style and vision requirements.. Highly recommend! read more

Dr. Chan is knowledgable, professional, patient, thoughtful, and humorous; She has always been genuinely concerned my ophthalmological health and general well-being. Additionally, the entire Pacific Rims Staff at both locations have always gone far above and beyond the norms of good customer service. Viviene (Irving St.), and Thomas (West Portal), as well as each of their respective, assistant staff members are also outstanding! Everyone at Pacific Rims have consistently, repeatedly ensured high quality care and services to me for all of my eye examinations, routine eye dialation procedures, prescription eyeglasses and non-prescription sunglasses. Here, I'm truly grateful to Dr. Chan, Viviene and Thomas for their incredible, unwavering care and support over the years! As you'll come to "see for yourself"(pun intended), everyone at Pacific Rims Optometry is brilliant and extraordinary! I strongly recommend Pacific Rims if you're seeking high quality optometry care and service by Dr. Chan and her awesome team. The entire PRO team is excellent at their work because they genuinely care about their patients and are deeply committed to providing high quality work to their clients. Additionally, the icing on the cake is Pacific Rim's impressive selection of outstanding, top-name eyeglass and sunglass designers. read more

Dr. Chan was thorough and very knowledgeable. I have been seeing her for over 10 years. She made sure she addressed my concerns and needs. Thomas is very good at adjusting frames and picking frames to fit my face and need. He has magical hands. The store carries varieties of good frames. My visit was never a disappointment. I am so happy to find them to suit my needs. I saw Dr. Chan for a minor procedure today. She was very caring and addressed my concern. She was very knowledgeable and professional. I highly recommend her. I just had an annual eye exam with Dr. Chan. She is awesome and knowledgeable. She found my eye issue and gave me suggestions. Thomas is great too. He adjusted my frames perfectly. I would keep seeing Dr. Chan and Thomas. read more

Dr. Selena Chan is the best. I don't know anyone else who cares for their patients like she does. She goes above and beyond. Her staff and team are wonderful as well. read more

I went in for a general check up and contact prescription and it was was subpar. From scheduling to seeing 2 different drs it was disappointing. I never really got a good prescription even with going back 3x. Btw my prescription is standard with stigmatism. And the prescription I got was without stigmatism so I was a bit blurry for a year. I finally went to another optometrist (Costco) that addressed this in the first visit. Now I have contacts that match my needs! read more

Dr. Chan and her staff are amazing. My family goes to her and they provide the best service. My 10 year old loves her. I recommend her to all my friends and family. read more

I came to Pacific Rims Optometry at the bequest of a friend after she had already bought her frames elsewhere. I was one wilted shopper. It had been a long day, we had come from the East Bay and it's way the hay out on West Portal. I'm so glad we went. The refined guy doing sales was subtly aghast when he saw me move to clean my ragged glasses on my shirt and he offered to clean them for me. Seeing how they fit, he offered to adjust them and we carried on as though I hadn't just forked over dirty mangled spectacles and received pristine, adjusted glasses in return. He helped me pick out great frames. The sales area is tiny but full of well chosen designer frames. Their prices were comparable to Rims and Goggles, which is a posh discounted frames store on Sutter. An optometrist office is on site. read more

My housekeeper threw away the mangled carcass of my Pacific Rim glasses because she knows what she's doing. I love her. She knows trash when she sees it. My Pacific Rim frameless glasses were the trashiest most expensive glasses I have ever owned. $800! First the prescription was wrong (uh, oops) and then after they fixed that (took forever) the glasses started shedding parts a nose pad at a time. $800! At one point the lenses sort of stuck to my face leaving a weird mark because there really wasn't anything holding them up. No thanks. It wasn't even a good weird mark like a stigmata or anything. Just a 'glasses stuck to my face' blemish. Ugh I should have taken out the trash then... but $800! It's really hard to throw away something that costs that much. Did I mention that they cost $800?!! I know what you're thinking...I was crazy to pay that much. You're right. read more

Lost a screw for my glasses and was able to get that fixed at no cost. Service here is great and would recommend to anyone !!

Recently visited Pacific Rims to check out some glasses and the overall experience at this optometry was great! Was glad to see strict covid measures in place. Consultation is by appointment only. The front desk takes your temperature when you enter the optometry. I was skeptical about the frame trial process in covid times but was pleasantly surprised by how well organized it was. You get two boxes - one to set aside frames you don't like and the other to place the ones you would like to potentially try. Each frame I picked up had a lingering scent of sanitizer which gave me peace of mind. We didn't feel rushed to pick a frame. They were also able to quickly pull up my insurance coverage details and gave me a breakdown of the cost with the recommended add-ons. They even adjusted and fixed my husband's glasses which he got here last year and thought was a tad bit tight around the ears. Overall great service, recommend it! read more

Walked down here today with my family to look at first pair of eyeglasses for my son. The door said "appointment only". Rang doorbell and owner said to look at glasses we needed an appointment. There was 1 customer in the shop. I asked when next appointment was and guy said his front desk person was out to lunch. What a joke! Instead of supporting local business I'll spend my $$ somewhere else. Sad. read more

I've been coming to Dr. Chan for a couple years now but during my most recent visit, she had recommended that I try orthokeratology (ortho-k), which involves wearing a permeable contact lens overnight that will reshape the front surface of your eye. At first, I was skeptical as I had never heard of it before but after using it for a couple months, I am very impressed by the process. During the visit, I had never worn contacts before, so I was unsure how to put it on but Raymond helped teach me how to wash the contacts, put it on and take care of it. He also recommended what products / solutions to use that would be the most comfortable at night while I wore it to sleep. Kudos to Raymond for being patient enough to help guide me through the process of insertion and removal. As of right now, I simply just wear it overnight to sleep, and in the morning, take it off and am able to see with close to perfect vision. In the three months of using ortho k, I have had no problems at all with any of my eyes. read more

I was in West Portal and needed my sunglasses fixed. It's Covid times, so there's a sign outside saying by appointment only, but I thought I'd give them a call. Owner (?) came right out, took my sunglasses from me, fixed them up while I waited and didn't charge me anything. My day's looking better already. read more

Excellent service. Thomas when above and beyond to adjust my new glasses. He even told me if I need to adjust my old ones just bring them in and he will adjust it for me and I didn't bought it from them. read more

We are so lucky to have found Dr. Chan and Pacific Rims Optical about six years ago! I was researching Ortho-K for my son's myopia control and Dr. Chan personally returned my call and patiently explained how Ortho-K works, and also discussed other myopia control options as well. Due to her knowledge and professionalism, we decided to schedule an appointment for my son for an evaluation. During the appointment, my son (age 11 at the time) threw a mini tantrum as he had never worn hard contacts and he didn't want the hassle of contacts. Dr. Chan remained calm and patient, and allowed extra time for my son to adjust and decide if ortho-k was a good option for him. Dr. Chan also said Thomas can show him how to put on and take off the contacts so it didn't seem so overwhelming. Long story short, by the second day, my son was completely fine with wearing the ortho-k contacts, and his myopia has stayed stable for the last six years! Without ortho-k, we suspect his nearsightedness would be much worse now. So for parents who are looking for myopia control for their kids, definitely talk to Dr. Chan. She is meticulous in her patient care, very knowledgeable and wonderful to work with! Thomas and everyone on her staff is always professional and courteous. My son is still doing Ortho-K and our whole family goes to see Dr. Chan for our check-ups! read more

To start this place has great customer service. I recently went back for the second time. Because I lost my glasses and my insurance was willing to pay for a new pair. Thomas was more then willing to help me find the perfect frame. He was patient friendly and understanding. After explaining to him what I was looking for I finally decided on a pair. It was a Friday when I ordered. By Monday the glasses were ready for pick up. P I went in to pick them up, tried them on and felt that I was not feeling the frame. I wanted to convince myself that I would like them but it was so hard to commit to them. I explained my concern to Thomas and thought he would be bothered. But he was very nice about it and directed me to look for a frame that I would be happy with. And I am glad I did. I choose a different pair of glasses that I felt look good on me. He told me that he knew I would have a change of heart and that he had ordered an extra pair of glasses just in case. Long story short I had the new glasses I pick later that same day. Super happy and can't wait to bring my kids here when they are due for their exam. Thank you Pacific Rim for your service. read more

Excellent and competent service. Thomas helped pick out a great pair of glasses. Also important that they followed coved precautions carefully during my visit. read more

I came in for an eye exam with Dr. Patricia Le (who I strongly recommend!) She is professional, efficient, and highly knowledgeable. She does a great job at explaining everything and puts me at ease with her kind demeanor. I can tell she is very passionate about her work and wants her patients to be well informed and comfortable. The front desk was also very helpful in assisting me with finding frames. They have a wide selection of frames. Overall I had a positive experience here and I would highly recommend seeing Dr. Le! read more

I LOVE this branch of Pacific Rims (the Sunset location is good too, but this location is AMAZING). The Dr Chan and Dr Dong are great. They have a great selection of frames at various prices. But my favorite part of Pacific Rims are the opticians they have in house. The West Portal location has one person in particular, whose name I don't remember, but he is a magician with getting frames to fit PERFECTLY on your face. I have a hard time getting glasses to fit my face well, because I have high cheek bones, a low bridge, but he makes everything fit so great. I cannot say enough good things about him. He even helped fit my other sunglasses, even though I did not purchase all of them with Pacific Rims. He is super friendly, and just the nicest person. And it doesn't come off as if he's just trying to sell you glasses, or he's in a hurry, etc. He always makes you feel like he is focused on you. read more