We are very happy and pleased with the final results. The entire process went smoothly from start to finish. Shannon was awesome with communication and getting us all on the same page. Going with pacific pools was absolutely one of the best decisions we've ever made. read more

Pacific Pools & Patios - Hot Tub & Pool Near Me - Riverside, California

Pacific Pools & Patios. What a great company! Chuck and his team were very professional and knowledgeable! The whole process only took a couple of months from start to finish. I highly recommend them. The price was very reasonable also! read more

Pacific Pools & Patios - Hot Tub & Pool Near Me - Riverside, California

We couldn't be happier with our experience working with this pool builder from start to finish. The entire process was smooth, professional, and well-organized. Communication was clear and consistent, and any questions or concerns we had were addressed promptly. Our pool turned out absolutely beautiful and has completely transformed our backyard. read more

Thank you Pacific pool and patio. It has been a ride. My project started on 10/28/24 Final orientation for pool equipment 1/4/25. Pool installation completed. Folks ppp are the real deal. I would highly recommend. You could DIY but why? Let Pacific pool do it for you. I was involved in everything . I learned a lot from each contractor. My utilities were on opposite side of pool install, so a cut across driveway and front lawn was necessary. Lots of dirt everywhere. Gotta break a few eggs to make a omelet. Thatbeing said, I would recommend hiring a landscaper. Pacific pool did close drenches and repaired driveway. But, hey they are pool builders not landscapers. Hint hint. My pool project came in under original quoted price. Give Pacific Pool and Patio a call today. read more

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We just want to share the experience we had putting in a new pool. After almost 30 years in our home we decided to put in a pool for our children and grandchildren. It was important to us to go with a family oriented company and Pacific Pools & Patios checked all the boxes. Being new to the process they walked us thru everything, had great referrals for other things we needed to get done and completed the project as scheduled. We are grateful to everyone on their team and highly recommend. We have the backyard we always wanted and our grandkids are ecstatic. Thank you Chuck, Gary, Shannon and Tyler! read more

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I rarely leave negative reviews, but our experience with Pacific Pools and Patio has been extremely disappointing. From the beginning, we encountered delays, a leak, issues with the coping, and poor finishing overall. The project was completed over two months past the promised date, and communication throughout was inconsistent--we were often ignored or given vague excuses. Three years after completion, we reached out regarding the coping, which had begun to deteriorate due to poor installation. When the coping was finally redone, Chuck, the owner, claimed that masking wasn't included in their scope of work--even though his company had originally masked it off and subcontracted the work as part of the original job. This felt like a bait-and-switch. Attempts to get the issue properly resolved were met with more excuses rather than real solutions. In the end, we had to pay out of pocket to hire another pool company to complete the masking work. If you're looking for accountability, quality, and follow-through, I would strongly advise looking elsewhere. read more

We're so glad we chose Pacific Pools. From the design process and throughout they listened to what we wanted and created our dream pool. They are very quick to respond to any questions or concerns throughout. The only delay was really due to rain and Riv County Inspections. No surprises in cost and billing always occurs after the work is done. I love that their office is local and they do free water testing as well. Couldn't be happier!! read more

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Amazingly Beautiful! This company know pools. I would highly recommend them. From our first meet with Gary in sales he new exactly what my husband and I wanted . The 3D Design fit our backyard perfectly. Great experience from start to finish Chuck and Chaz are very Knowledgeable. Quality of work and attention to detail was perfect, pool came out as expected. Thank you Pacific Pools our family will be creating a lot of beautiful memories. read more

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We got expert, professional help in the plann ing stages. Job was done on schedule and we're very happy with results.

It was a great experience working with Chaz and Chuck. The employees they have are outstanding? The timeline was right on track. They quoted 12-14 weeks and the pool was done right at 12 weeks. read more

Pacific Pools & Patios - Hot Tub & Pool Near Me - Riverside, California

This is my second review since I couldn't upload pics and update the stars!! 5-star all the way!! Chuck and Chaz were awesome and we love our pool!! read more

Pacific Pools & Patios - Hot Tub & Pool Near Me - Riverside, California

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Excellent pool that we hope to enjoy for years to come. The sales rep came out at 6pm, took the measurements and instantly drew up a 3D rendition on his laptop. After making modifications requested by the boss of the house (happy wife, happy life), he showed us a very realistic conceptual picture. Three short months after the start of digging, we had our pool. Any big project always has hiccups, and this was no exception. But the end product was worth it. read more

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Prices (with coping, tiling and other options) were the most reasonable. Gary was fantastic with his design and itemized price sheet. Chaz and Chuck may not have gotten back to us within minutes, but they always responded and fixed whatever problems or concerns we had. This is major construction so a lot of the small stuff (plants, rock, planter plumbing, some clean up, etc...) I did myself. I also made sure I was engaged with the guys that showed up to do work (you have to be) to make sure I got what I wanted. Overall, solid quality build. We are happy with the overall product. read more

Pacific Pools & Patios - Quartzite coping, decking done by Enrique who as amazing. - Hot Tub & Pool Near Me - Riverside, California

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I want to thank Pacific Pool. And patio for communicating with us all the procedures that were done and done efficiently thank you so much for a beautiful pool and considering the circumstances through this pandemic giving us a great experience and a great pool thank you again read more

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This is the company you want to use to build your pool. I had the best construction experience, they did everything they said they would do, and my pool was done before expected. Everything was so smooth, all the contractors came in on time, they did their work, none of them left a mess. I would HIGHLY RECOMMEND using this company if you want to build a pool and have it done right. They provided everything needed to get started, provided all the information to run my pool, and send a pool service to start the pool that I still use to this day (they are great too). I am so happy with Chaz, and his entire team. Always there to answer questions, and thorough. If I buy another house, I will build another pool and I will use Pacific Pools. Thank you to the whole team - you guys are the best in the business. I love my pool every day :-). read more

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I've been trying to reach out but haven't been able to get ahold of anyone. After speaking with a few past clients it doesn't seem like reputable company. read more

Thanks so much Chuck for taking the time to fix my pool Vacuum , and going the extra mile to an scheduled an appointment with a tech - Hayward that's Exceptional customer service, and thinking out side the box really appreciate you guys. read more

I can't rave enough about Pacific Pools. They were absolutely AMAZING from quote to completion. They were ahead of schedule on every step. Everyday that workers were here they started at 7am sharp and were courteous and left the backyard clean. Anytime I had any questions Chaz and Kam would respond right away. Our pool looks absolutely beautiful and I can't wait to have all of our friends and family over to show it off. Thank you so much to everyone. I will definitely recommend Pacific Pools to everyone I know. read more

It has been a pleasure working with Pacific Pools, from the design stages, all through construction. Each of the work crews were friendly, the office staff was wonderful and communicative with scheduling and paperwork, and Chuck (the owner) answered our many questions, sharing his extensive pool knowledge. It was a very pleasant process the whole way through, and the end result is wonderful. The pool is just beautiful and we couldn't be happier with it. Thank you Pacific Pools for our beautiful pool and spa. read more

My Wife and I loved how smooth the process was with pacific pools.. EVERYONE that works for PACIFIC POOLS has been great.. communication and helpfulness was on point all the time..A BIG THANK YOU TO Pacific Pools read more

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We had a great experience building our pool. From start to finish everyone was very helpful.

After months of searching and bidding my husband and I hired Pacific Pools and Patios to build our swimming pool. Gary was thorough in his designing efforts to assure we maximized our space without sacrificing anything we wanted. Our process was smooth from start to finish with no real issues arising which is rare within this industry. The entire process took about 5 months to complete and we are very pleased with our pool and spa. This company has been great to work with and I highly recommend them if you are in the market. They are not the "cheapest" company but are very reasonable given the quality of workmanship. read more

Pacific Pools & Patios - Hot Tub & Pool Near Me - Riverside, California

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We are very pleased with our pool and firepit. Building anything during Covid is challenging but Chuck and his crew did their best to make the process as smooth as possible. We did have to choose tile twice because the first batch was out of stock when the time came. But I love my second choices even more so that worked out. We did have an issue with the firepit being crooked but as soon as we brought that to Chuck's attention he had guys come out and make it right. We were able to use the pool a few times before it got too cold and can't wait until it's warm again. No regrets choosing this company to build our pool. read more

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an amazing company to work with. always on time and never left a mess. crews were both friendly and professional, I highly recommend if you are looking for a pool. We love ours! read more

We are super excited about our new pool. Great sub-contractors and the results show it. As can be expected with a project like this there were a couple minor bumps in the road that were satisfactorily resolved with no questions. That being said we would do it all over again and we would be sure to call Chuck first. Just go ahead and use Pacific Pools & Patios ! read more

Pacific Pools & Patios - Hot Tub & Pool Near Me - Riverside, California

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I want to first thank Pacific Pools & Patios for a great profesional experience with building out our pool! From start to finish Chaz Connell took us step by step from design all the way to teaching us how to maintain our pool! We got our pool completed in 7 weeks, which would have been sooner but the rain delayed the process. One other thing I enjoyed about our experience was being able to provide our price range, and Chaz was able to make a great design within that price range! I would highly recommend Pacific Pools and Patios to anyone! Swim on!!!!!! read more

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I just wanted to add to a review from 2018. My pool is still looking and working fabulous. The reason for the review is to share the great communication and response from Pacific pools. I now have to give Chaz from pacific pools a much do shout out. I'm still learning the intricacies of my equipment and without fail anytime I had a question Chaz and pacific was quick on the dial to return my call. They have a hotline to leave a message and I will tell you they always call back. I was always worried after installation i would be just another number and client expecting the worst if an issue arose. Not the case here. So far no issues but questions galore. They are extremely patient and kind to answer any worries and questions. I am one to expect a great quality work and i did but it's crucial to me to have great customer service after the fact. They have exceeded thus far. Thank you to all the staff at Pacific pools but a special Kudos to Chaz for the help and quick follow ups. read more

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I had my pool built by this co. 3 years ago. I spent $56,000. The process since the beginning was rocky starting from the salesman giving me incorrect information as to the type of plaster I could choose from and then finding out later that I was limited to choices. Other things along the way were rocky. I never wrote a bad review because I was just glad my pool was done. Three years later, the water line to the pool began to leak. I contacted the pool co. and responded to my concern by telling me that was not their responsibility. I also found out (3 years later) that the pool co. had broken the main irrigation line and never told me about it when it happened. I have had two other pools in the past and I have never dealt with this before. Very disappointed in customer service. read more

I've seen firsthand a few pools they have built as I clean pools for a living and service a few they have built and I can say with absolute certainty they build quality pools. They don't use cheap materials and their large sized plumbing allows for fantastic suction and flow which keeps the pool very clean. You won't regret having Pacific Pools build your pool. read more

just have to say the delivered! this review is long over due since our pool was installed in February haha Guess we were too busy enjoying the pool but if you want someone professional fast great prices and reliable you found the company. Thanks Chuck!! read more

I rarely put comments on Yelp. I wanted to say I am happy with the outcomes. I had been a pleasure working with Pacific Pools, from the designing stage, all through construction. Each one of the work crews were friendly, the office staff was wonderful and communicative with scheduling and paperwork. Chaz answered many questions of ours and sharing his pool knowledge and advice. Chaz and Kam responded quickly what I need to ask. It was a very good process the whole way through with full communication access. Thank you for making our pool an amazing experience. read more

Pacific Pools & Patios - Hot Tub & Pool Near Me - Riverside, California

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I personally do not think 5 stars is a high enough rating for this company! From conception to end, my pool project turned out extraordinary. See attached photos! From the get go, Gary designed our pool to full fill our needs and expectations. He will come to your home, take measurements, and provide you with CAD 3D drawings of your project. It was awesome to see what our back yard would look like before the project even began! Additionally, he will provide you with a line by line estimate on what you are getting and whate the cost would be! No other pool contractor provided that and it shows complete transparency between the homeowner and Pacific Pools. Here is what sets this pool contractor apart from others is their prompt customer service. Between Chuck and Chaz, they always kept me in the loop and let me know what would be happening next. I NEVER had to call them about the next stages of the pool progress. They always called me! Also, with a pool project of this magnitude, there will always be issues. I don't care who you hire for construction projects. The difference is when these small issues occur, Chuck and Chaz were all over it. I would call them and once they formulate a plan, the issue was resolved. Simple as that! There was never a moment I had to call them twice for the same issue! In fact, I had a technical issue with my Hayward pool equipment in which Chaz deferred to calling Hayward direct and a technician was at my house within 24 hours to resolve the issue. Pacific pools stands behind their craftsmanship and technical support 100 percent! This is key when selecting a pool contractor. I would definitely refer them to anyone as they will exceed your aquascape expectations and turn your backyard into a unique tropical oasis! read more

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This review is strictly for their Pool Supply Store located in the Stater Brothers shopping center at van Buren & Washington in Woodcrest. First started talking to Chas who helped out tremendously with my parts needs as I needed to essentially rebuild the internal components of my Pentair DE filter. They had all of the parts in stock and when I was having some difficulty with pump cavitation, he even came over to the house to see first hand if he could help me. We trouble shot that it may have been my vacuum, so he offered me a loaner vacuum from the store. How cool is that? I used to go to that other "bigger" pool store (L******s) but no more. The prices here are much better and they genuinely want to help you with any issues you may have from balancing your water to helping you troubleshoot any pool related problem. Terri the store manager is awesome. She is helpful, friendly and knowledgeable. Pacific Pools has a great team and I highly recommend you visit them for your pool needs. They have a nice supply store for most anything you need for your pool and equipment. I love this place and have no reason to go anywhere else. Thanks for all of your help Chas and Terri!!! read more

The worst experience of my life with a contractor. Chucks sub contractors buried trash in my backyard and when brought to his attention he said that is how they typically do it. Shocked by that. His subs also buried my bonds for pool and I had to go out a dig them up myself to pass my inspections. When shotty work was brought to him he would also tell me that is how it is done. Got a lot of that throughout project. He was truly a pain in the ass. read more

I called Pacific Pools for a quote and our estimator Chuck called us back pretty quickly to set up an appt. to meet us. He showed up on agreed appt day took some measurements and then we sat at the kitchen table while he put some designs & numbers together on his laptop. There was no pressure and no up sell. We told him what we wanted and that was what he gave us a quote for. The numbers seemed fair so we hired them pretty much on the spot. Pacific Pools did a complete gut of our existing pool (Vinyl liner) from the early 80's. They also removed all our old dated burgundy colored concrete and replaced it with beautiful stamped concrete. We also went with a Jacuzzi add on which meant running gas lines and digging trenches and who knows what else...it was pretty intense. Our back yard was literally the ugliest back yard that ever existed. They had it all removed in one day! The pool and concrete all gone! We were a lil blown away. It took them about 8 weeks from start to finish. Enrique one of the concrete subs was incredible. Showed up with 8-10 guys and knocked out the concrete work (which was a lot) in in one day. I think its pretty normal to have some minor hiccups when you are moving forward with such a big project. There were times when we didn't know certain work was going to be done on such and such day which was a lil frustrating only because we have 4 dogs. So precautions need to be taken, However.....this is a very MINOR problem considering they were just kicking butt to get out project completed. We love our new pool and the quality is amazing. We have had no problems with our pool. Its BEAUTIFUL!!!! Wish I was techy enough to add a picture. Our work was completed in October 2018. Thank you Pacific Pools read more

Chuck and the people at Pacific pools were easy to work with throughout the design and build process. Our family really loves the pool, we cant keep the kids outta it. For anyone looking for a quality pool thats built to last make sure to give them a call! Big thanks to Chuck and crew at pacific pools read more

Love our newly refinished pool and tile work! Chuck and Team have been amazing to work with....can't wait until summer!!

Update. I'd like to give no stars but yelp wont let me erase the last one. Chuck saw my review and was shocked at how unhappy we were to work with him. His response is laughable. Yes chuck I was " (very) busy with my young son" as you stated and being 9 months pregnant I was very busy making sure he did not go into the back yard because of all the dangers there were with the construction. His back yard was tore up and there was large equipment being used. What 3 yr old would not be excited? And really Chuck, I was soo busy with my young son and soo pregnant that I did not speak with you once during the project? REALLY? its not even possible for that to be true. You remember speaking with me at your office don't you? I threw an emotional fit because your choices of trim where not anything I liked. I was actually embarrassed at the way my hormonal fit clouded my judgment and was rude in saying all of your choices were ugly.. but you don't remember that or any other time I talked to you at my house. He makes a comment that between the beer cans and the pool toys he saw in the back yard it looked like we were enjoying the pool.. Damn right we were. We never said anything about not enjoying the pool!. You think we'd spend over 70k for a new backyard and pool, we would not enjoy it just because we had a horrible experience building it with the contractor and some of the trim was messy??? That comment was hysterical. Also its non of your business how we enjoy our pool. Any way Chuck goes on to deny every thing which is nothing new so I am not going to go into it much more because im am soo done with the whole situation. He's was very rude in his email and unprofessional in his response. He called me a liar and said my post untruthful. I guess I would look like a liar to a delusional person. I responded to his last email and I posted close up pictures here of some of the work he contracted out. He saw them and he sends my husband a picture from when the work had just been finished and not completely dried, also about 30 ft away so you could not see the detailed work up close, and says look no white globs.. lmao.. of coarse. ill post the pictures he sent too so you all can see and agree with chuck lol yes no white globs from that far and the day after when the job is not completely dry lol. You can form your own opinion. He called us unethical and should have emailed him like everyone else...So we are not the only ones with problems? Why bother emailing? You heard what the emails are like. The problems we address are denied and we are called liars lol. I am so done with this company. I am done explaining to him what we experienced and how we felt and then him denying everything and being rude. Im lucky the job was finished thanks to our concrete guy and that the pool actually works. What a great experience. read more

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What an amazing group of people!!! Many thanks to Chuck, Gary, Melissa and all of your crew for an outstanding job building our pool. My husband and I cannot express enough our gratitude for making this experience stress free, you have exceeded our expectations. You have tirelessly answered our questions, offered suggestions from the moment Gary came in with the proposal, to Chuck making sure the job was done correctly and Melissa for always responding to our calls/e-mails/questions. With all the horror stories we read about building a pool, we were fortunate enough to have selected a group of individuals who are professional and pleasant to work with. You have met each and every target, and were true to your word. Good job guys!! Cathy and Rogelio Fontana, CA read more

We started our pool in 10/2014 - They came highly recommended to us by friends on our daughters soccer team. We are super satisfied with the service! The communication is amazing! During the bidding process we were given several options to fit our needs. They custom fit our pool to the slope in our backyard. When we signed contracts and were explained everything thoroughly. Melissa was a great help picking our colors for the spa. Chuck was amazing during the process and was onsite the first day and continued to check on construction until the final day. Any questions I had to were answered quickly. WE WOULD RECOMEND THIS PACIFIC POOLS TO ANYONE WHO NEEDED A POOL! He also referred us to an amazing concrete contractor to have the Deck poured. read more

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