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    Pacific Pools & Patios

    4.4 (48 reviews)
    Closed 7:00 am - 4:00 pm

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    Response time

    3 hours

    Response rate

    100%

    Services - Pacific Pools & Patios

    Pool installation

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    Digital facsimile of pool project. Looks just like it
    Mark O.

    Thank you Pacific pool and patio. It has been a ride. My project started on 10/28/24 Final orientation for pool equipment 1/4/25. Pool installation completed. Folks ppp are the real deal. I would highly recommend. You could DIY but why? Let Pacific pool do it for you. I was involved in everything . I learned a lot from each contractor. My utilities were on opposite side of pool install, so a cut across driveway and front lawn was necessary. Lots of dirt everywhere. Gotta break a few eggs to make a omelet. Thatbeing said, I would recommend hiring a landscaper. Pacific pool did close drenches and repaired driveway. But, hey they are pool builders not landscapers. Hint hint. My pool project came in under original quoted price. Give Pacific Pool and Patio a call today.

    Kim R.

    We just want to share the experience we had putting in a new pool. After almost 30 years in our home we decided to put in a pool for our children and grandchildren. It was important to us to go with a family oriented company and Pacific Pools & Patios checked all the boxes. Being new to the process they walked us thru everything, had great referrals for other things we needed to get done and completed the project as scheduled. We are grateful to everyone on their team and highly recommend. We have the backyard we always wanted and our grandkids are ecstatic. Thank you Chuck, Gary, Shannon and Tyler!

    Angela B.

    We're so glad we chose Pacific Pools. From the design process and throughout they listened to what we wanted and created our dream pool. They are very quick to respond to any questions or concerns throughout. The only delay was really due to rain and Riv County Inspections. No surprises in cost and billing always occurs after the work is done. I love that their office is local and they do free water testing as well. Couldn't be happier!!

    Gaby F.

    Amazingly Beautiful! This company know pools. I would highly recommend them. From our first meet with Gary in sales he new exactly what my husband and I wanted . The 3D Design fit our backyard perfectly. Great experience from start to finish Chuck and Chaz are very Knowledgeable. Quality of work and attention to detail was perfect, pool came out as expected. Thank you Pacific Pools our family will be creating a lot of beautiful memories.

    Ann F.

    It was a great experience working with Chaz and Chuck. The employees they have are outstanding? The timeline was right on track. They quoted 12-14 weeks and the pool was done right at 12 weeks.

    Annette F.

    This is my second review since I couldn't upload pics and update the stars!! 5-star all the way!! Chuck and Chaz were awesome and we love our pool!!

    Coping in Travertine is great. I suggest you get it sealed by the recommended company.
    Mike H.

    Excellent pool that we hope to enjoy for years to come. The sales rep came out at 6pm, took the measurements and instantly drew up a 3D rendition on his laptop. After making modifications requested by the boss of the house (happy wife, happy life), he showed us a very realistic conceptual picture. Three short months after the start of digging, we had our pool. Any big project always has hiccups, and this was no exception. But the end product was worth it.

    Quartzite coping, decking done by Enrique who as amazing.
    Miguel C.

    Prices (with coping, tiling and other options) were the most reasonable. Gary was fantastic with his design and itemized price sheet. Chaz and Chuck may not have gotten back to us within minutes, but they always responded and fixed whatever problems or concerns we had. This is major construction so a lot of the small stuff (plants, rock, planter plumbing, some clean up, etc...) I did myself. I also made sure I was engaged with the guys that showed up to do work (you have to be) to make sure I got what I wanted. Overall, solid quality build. We are happy with the overall product.

    Robert B.

    I want to thank Pacific Pool. And patio for communicating with us all the procedures that were done and done efficiently thank you so much for a beautiful pool and considering the circumstances through this pandemic giving us a great experience and a great pool thank you again

    This is the company you want to use to build your pool. I had the best construction experience, they did everything they said they would do, and my pool was done before expected. Everything was so smooth, all the contractors came in on time, they did their work, none of them left a mess. I would HIGHLY RECOMMEND using this company if you want to build a pool and have it done right. They provided everything needed to get started, provided all the information to run my pool, and send a pool service to start the pool that I still use to this day (they are great too). I am so happy with Chaz, and his entire team. Always there to answer questions, and thorough. If I buy another house, I will build another pool and I will use Pacific Pools. Thank you to the whole team - you guys are the best in the business. I love my pool every day :-).

    Donnie F.

    My Wife and I loved how smooth the process was with pacific pools.. EVERYONE that works for PACIFIC POOLS has been great.. communication and helpfulness was on point all the time..A BIG THANK YOU TO Pacific Pools

    After months of searching and bidding my husband and I hired Pacific Pools and Patios to build our swimming pool. Gary was thorough in his designing efforts to assure we maximized our space without sacrificing anything we wanted. Our process was smooth from start to finish with no real issues arising which is rare within this industry. The entire process took about 5 months to complete and we are very pleased with our pool and spa. This company has been great to work with and I highly recommend them if you are in the market. They are not the "cheapest" company but are very reasonable given the quality of workmanship.

    Black slate waterline tile with blue pearl stacked stone. Nimbus travertine coping and aqua blue pebble sheen.

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    1 day ago

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    Chuck C.

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    29 days ago

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    4 months ago

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    1 year ago

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    10 months ago

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    1 year ago

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    3 years ago

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    4 years ago

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    2 years ago

    We got expert, professional help in the plann ing stages. Job was done on schedule and we're very happy with results.

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    4 years ago

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    5 years ago

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    4 years ago

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    6 years ago

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    6 years ago

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    4 years ago

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    7 years ago

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    You’re welcome Sir. Thank you for your support.

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    7 years ago

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    9 years ago

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    7 years ago

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    4 years ago

    We had a great experience building our pool. From start to finish everyone was very helpful.

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    5 years ago

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    7 years ago

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    6 years ago

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    8 years ago

    Love our newly refinished pool and tile work! Chuck and Team have been amazing to work with....can't wait until summer!!

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    Page 1 of 2

    Ask the Community - Pacific Pools & Patios

    Review Highlights - Pacific Pools & Patios

    Between Chuck and Chaz, they always kept me in the loop and let me know what would be happening next.

    Mentioned in 26 reviews

    Read more highlights

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    Leslie's Pool Supplies - Free Pool Water Test Station

    Leslie's Pool Supplies

    (23 reviews)

    $$

    I would give Ben at this Leslie's Pool location a 10 if I could! I am a 70 y/o disabled female and…read morecalled my local Leslie's in Moreno Valley and received no help. But I called the location in Riverside and spoke with Ben and he went above and beyond to help me. He was so helpful and pleasant and took great care of me, which is hard to find now days. If you have a pool and are in Riverside County, this is the place to go for all of your pool and spa needs. Ask for Ben and you will be certain to get the best customer service. Ben listens to what you are saying and doesn't talk over you and really goes out of his way to help you.

    I've been going to different Leslie's stores for over 30 years but the biggest bald guy, I don't…read moreknow the name but I went to this store and I was looking at what I need and I was on my phone, and he kept asking if I need any help, I said I'm okay, I was texting and opening my bank app, then he started accusing me of working at another store and I was just there to compare prices. I said I don't work for another store and I had to explain what I was doing on my phone when it was supposed to be private. Then after I got what I need, around $200, he kept upselling me to get more. I said I'll just come back to get more money for whatever he was trying to sell me. That was the last time I'm at Leslie's lol, I went to pool academy instead, about a mile away, very excellent service and products are all reasonable and no paranoid employees hawking at you and pressuring you to buy more lol.

    Custom Spas Direct - 14' swim spa

    Custom Spas Direct

    (49 reviews)

    $

    We worked with Jim from Custom Spas Direct a few years ago to get a brand new, 6 seater hot tub for…read moreour new house and we were super happy with our purchase! Not only did they give us a fair price on a Vita Spas Envie but they also financed it for us at 0% interest. We've now had this tub now for many years and have made so many memories with our friends in the backyard and gained relief for our sore muscles since our purchase in 2022! Thank you! Highly recommend Custom Spas Direct in Upland! Check them out!

    During my research process, I read numerous online postings advising that a nearby, trustworthy…read moredealer is the most important aspect when buying a hot tub. Although I was about to purchase a hot tub from a large, well known dealer in Corona, I decided to look at Custom Spas Direct, which has good online reviews and happens to be very close to our house. I'm glad I did. I was not familiar with the Vita spa brand that Custom Spas Direct sells. There's very little information available online. After doing some digging, I determined that Vita is a decent, mid-range spa with competitive pricing. Nothing fancy, but it's built with good components from companies like Balboa Water Group. Dealing with Custom Spas Direct has been fantastic. It's a small company and we interacted directly with Jim Galpin, the owner. Jim is a straightforward guy and he was very helpful in choosing a spa. Since I was unfamiliar with Vita, I had a lot of questions and he patiently answered all of them. He quickly responded whenever I sent him a text with a question or request. After the purchase, he was super flexible with regard to delivery, setup timing, coordinating with the electrician's schedule, etc. The delivery and setup was quick and well done. The installer did a good job answering all of my questions. We've had the spa six months and have had a couple of minor issues. One was probably due to user error on my part and the other was not. In both cases, Jim responded to my texts immediately and quickly resolved my issue, even during a holiday week. I'm so glad I purchased from a local dealer that provides such fantastic service after the sale. I'm sure a larger dealer would not have given us the same treatment. Thanks Jim! Five stars!

    Bogner Pools

    Bogner Pools

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    Bogner Pools is amazing…read more When we decided to put in a pool I asked my brother who he used for his pool. He used another company and said in hindsight he wish he had gone with bogner. Bogner was 1 of 3 company's I had come out and do a bid for the project. They were easy to communicate with and worked with my schedule. During the design process they most closely got the design we wanted and knew the restrictions of the city code when they came out which kept us from getting some false promises of what could be done (which we got with one of the company's). Once we signed contract everything went just as planned. I was honestly expecting to have some hiccup as it's a large project with lots of different steps relying on another. But the various crews were all phenomenal, on time, polite and easy to communicate with. The staff at the office was always available via phone or email and was prompt in getting questions answered or letting us know of upcoming inspections. The final project is exactly what we envisioned. And I can whole heartedly say we are nothing but satisfied with the Company.

    We couldn't be happier with the service we received from Chris at Bogner Pools. He was prompt,…read moreefficient, reliable, knowledgeable and truly cares. He was very professional, thorough, and very attentive in taking the time to explain everything in detail about pool spa. It's rare these days to find someone so dependable and trustworthy, and we greatly appreciate his responsiveness and attention to detail. We highly recommend him and his company to anyone seeking help with their pool and spa needs. Catherine

    American Hot Tubs

    American Hot Tubs

    (1 review)

    AVOID THIS GUY AT ALL COSTS. he's a crook!!!! check google…read moreplus reviews and better business bureau! this is a new yelp listing for this business as the old listing was full of negative reviews. my mother bought a spa from Lou at American hot tub's in october 2018. I should have know it was going to get ugly when he told my mother and I the check for the spa didn't clear but it showed that it cleared in my mothers account. So he tried to play the back-and-forth game for a few days but it turned out his account was negative so that's why they held the check funds. He stated when she paid for the tub he would take care of everything to do with getting the spa up and running. He was always telling my mother that he would take care of it but he never took care of anything. that process of going back and forth with him and his empty promises took two months. He delivered the spa in December. no cover no heater. Still telling us he was going to bring the rest of the spa parts and have his sub contractor fix the situation. I ended up having to find my own contractors. Which wouldn't have been a problem if he didn't tell us he was gonna take care of everything in the first place. I got the power and gas ready to go. He brought the heater in late December. He said he would plumb the spa but when he brought the heater to my house he asked when my contractor was going to do it. I had my contractors talk to him to find out what all the spa needed to get going. he told them all that needed to be done and never stated that they needed to hook the heater up to the tub. he told them that he would do that part and he didn't. I had to call my contractors back out to get it hooked up. They got it done. Once again I'm waiting on Lou. He would not respond to my calls to get the spa started up and running. When i finally got ahold of him he would promise to come out but he would be a no show. I finally got him to come out in January 2019 he filled the spa which had been filled with leaves and dirt since he didn't bring the cover when he originally delivered spa he said his people would take care of it. They never did. my mother paid for a color change light. he did not install one. I tried get him on the phone no reply. It is now February 2019. I showed up at his business and would not leave till he came to my house and to install the correct light. He tried to convince me to change it myself. I think not! So he came out and we discovered not only that the light was wrong but there was no filter as well. He stated he would give my mother an extra filter for her troubles. she went to his business the next day to pick up the filters he tried to explain he didn't have any filters and that he had to order them. She told him go ahead and order them I'll wait and all of a sudden he opened a cabinet and magically a bunch of filters appear. It had been a cold winter so I had used the spa only once. I noticed the high jets turn off in 1 minute. I thought I was using it wrong since he never explained how to use anything. Trusty youtube vids helped me figure out how to use the different valves and air. Turns out I was not using the spa wrong and the high jets should not be turning off 1 minutes time. It is now mid March 2019. I showed up to his business. as he was just dodging the phone calls again! I explained to him what was going on. he called the manufacture of the controller for the spa and he explained what needed to be rewired. Lou stated he would be out sometime that week and that he would call me when he was going to come out and rewire the spa correctly. It's now a week and a half into April 2019! Spas cost way too much money to be in this kind of customer service and faulty equipment! update 4/15/19 he told me to have someone at my house so he could fix the problem. my mother took time off to be there to get spa going. now he won't answer his phone. it's been 6 MONTHS and spa has never worked correctly. this guy is a crook.

    From the owner: Factory direct- Hot Tubs, Swim Spas, Refurbished Spas, BBQ Islands and more. Visit our Factory…read moreShowroom. Military and Peace Officer discounts. Ask about our deal of the week.

    Parkview Nursery - Canyon Crest - Potting soil

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    So I think it's time to update my review here. Good businesses stand the test of time. I tell you I…read morejust had an experience that I needed a particular root stock on a plum tree I wanted to plant in the backyard. I had called the nursery that is located about seven minutes from my house. It's not Parkview. I asked them if they had the particular root stock and tree in stock. Their response basically was we have that variety of tree Santa Rosa plum but we don't know what route stocks we have. I said can you look and tell me. Their answer was no if you want to see you can come down and look. After hanging up the phone and disbelief, I called Parkview nursery on Chicago Avenue and again I got the outstanding service that I'm used to there. I told the gentleman who answered the phone what I was looking for he said let him check. He came back in about a minute and told me that they had that rootstock, but asked me why I wanted that particular type of rootstock. I explained to my situation and the type of soil and he recommended a better root stock that I was not familiar with. I had even gone on the Dave Wilson Nursery the supplier of fruit trees and it didn't catch my attention. He was absolutely right the root stock that he recommended was 100 times better and they also had that in stock. Needless to say, I got in my car drove the 35 minutes. It was greeted with outstanding customer service by every employee I ran into. If you are looking for a true outstanding nursery, this is the place to come. They have caring employees who really want your landscaping/gardening adventure to be successful.

    Always a great selection. Knowledgeable people available to help. I have been shopping here for…read moreyears. My favorite place for plants and garden veggies.

    Pacific Pools & Patios - hottubandpool - Updated May 2026

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