If only I had to deal with the installers, all would be good. However, the office staff are completely incompetent. No return calls, charged my credit when they weren't supposed to throwing my account into overload, then when job done, never charged my account. When I called they told me charge was rejected. Of course it was because you used someone else's credit card! Duh!!!! Then when they finally used the correct card number, the charged double the amount and again threw my card into overload!!! I have never seen such unprofessional, incompetent staff in my life. But the installer was great, thus 2 stars for him!!! read more

We signed contract in February, 2018 for partial remodel of two bathrooms in single family home. Half of the total cost ($11,000) was required before job commenced. Estimated time for completion quoted as 10-12 weeks. We should have been skeptical about such a long time to do such a small job but we chose to go ahead with job. Completion should have been around end of April or mid-May. After several delays, work was completed on July 19th. In researching other contractors, we feel the job was way overpriced, down payment was over standard required, delays could have been avoided. Overall we feel cheated. The job was satisfactory, but I would not contract with them again, nor would I recommend Rebath to anyone. read more

Our new shower and bath looks beautiful and great thanks to rebath management, Edwardo Anaya, excellent customer service in Oxnard rebath and for sending Mike Storm and Alex Zamudio to remodel the bathrooms. Both guys work was efficient, clean and precise. Everyone we contacted worked above and beyond to provide an excellent service. We weren't happy initially with our salesman who promised to deliver the products in 6-8 weeks and we arranged life accordingly. So the delays were frustrating and brought us unnecessary burden. However they delivered and installed the shower and bath in after 10 weeks. So the installers worked so very hard to get both bathrooms ready for us in time before Thanksgiving. Thank you very much rebath team. Our bathrooms look great. read more

I have contact pacific coast re-bath in oxnard last week regarding continuing problem with my shower leaking water and the molding around it looking horrible. Doreen tells you she will call back and never really does. I've sent edurado several text and no response. I finally called the office again this morning. They will send someone out tomorrow. I really would like to get in contact with the actual owner. HORRIBLE read more

Turned out beautiful!! We were sceptical setting the appointment but certainly glad we did. They want my husband to be there so which was inconvenient but they know what they are doing. I would have never been able to communicate all of the options that we never even thought of to my husband. The consultation was very informative and professional. We ended up waiting a long time for the installation, but well worth it. Our installers worked very hard and took good pride in their workmanship which is very rare these days. The end result was better than we expected, Fantastic. read more

Not even ONE star. Pacific Coast ReBath is a horrible excuse for how a business should be run. It started out with the Sales Rep, Tom, who made all these wonder promises about how they would give me a complete new bathroom. And, that it should be done in 4 or 5 days (how convenient is it now that he doesn't work there anymore???). All they did was a half-ass job on the shower then left me hanging. Well SEVEN weeks later I finally fired ReBath and had my own contractors finish the job. They make promises they cannot keep, do not know how to schedule contractors, over promise and under deliver. read more

Be careful of their package deal, in our case they oversold their package to get us to sign the contract assuming it's all included. They would not give a breakdown because "it's all included in the package". Then they hit us later after we were locked in to their contract and deposits paid of what they will actually be doing. Be sure every detail is written on your contract. Be sure to ask many questions regarding their product, we were sold a floor to ceiling panel after they took our bathrooms measurements. They will say it was a mistake by their salesman, however we were resold the floor to ceiling panel again by our project manager the day we had to go in to their show room to change our order to a flat panel style to meet our high ceilings height. When they installed and they did not reach my ceilings I was told by our project manager it was because my ceilings were crooked ( hmm...exactly 2 inches on each side??). The truth is they sold us on a job that they could not complete due to the fact that they can only manufacturer panels to 105.5 inches and our ceilings are 2 inches higher than that. After delays, having to file a complaint with the Contractors State License Board and finally having a confirmation to start by Pacific Coast Re-Bath 2 days before our installation date they again tried to delay our job the day before. They ended up keeping the scheduled date, but did not show up that morning. We told them we would be canceling and getting a lawyer, however they came back to us after speaking to our Contractors Board claim representative with a 11.2% discount and a new contract agreement to have the job done in 3 working days, which wasn't finished in that time. The job was finished a month later due to the wall panels were installed incorrectly, they were bulging out in areas and had to be removed and reinstalled, They had to drop our ceiling panel lower to cover the gap, which completely changed the look that we were expecting. The final product, not what we originally were wanting and having scratches in it which one of the owners (who had a different title for each of the two times he came in to our home, never was I told he was a co-owner) told me he wasn't able to get the scratches out. However, the next day after being told in my home they were scratches, the office scheduler informed me that she understands the co-owner explained to me they were natural swirl scratches that are in their panels and there is nothing they can do about them. Hmmm, not the same conversation we had in our home and I didn't know natural swirls are straight lines and can be felt. After sending an email and speaking to Re-Bath corporate office customer service, they did offer us a 3.1% discount and an agreement to sign that I'm 100% satisfied and will not speak to anyone, including their corporate office or file a complaint. When I turned down the agreement and gave them full payment, they did come back with another offer of 6% and to remove the 100% satisfied and that I can only speak to their corporate office but can still not file a complaint or legal action would be taken against us at our cost. We did not accept this agreement either. I wasn't going to sign an agreement with them to not share my experience, because I feel that if my story helps even one person to not have to go through the 5 months of what we have with this company it's worth more than the discount. Someone can look at a picture of our shower and say you have a beautiful shower, but in that picture you cannot see the scratches or all the mistakes that were made along the way. Be sure to read all of their reviews with Yelp and Better Business Bureau. I usually try to give a company the benefit of the doubt, due to reviews can be exaggerated however in our case this company has lived up to their 1 star reviews. Now as I read their complaints and responses, even with the understanding of every case is different. I can relate to the complaints that have been made, since we have dealt with the lies, delays and unprofessionalism that you get when working with this company read more

I see some comments below and am happy some felt satisfied. Ours was the 'contactor horror' story. I thought as they were affiliated with Lowes it would be something I could count on - WRONG! Let me say first off I'm a VERY reasonable customer. I'm in the customer service business and understand you cannot make everyone happy all the time but I've NEVER handled a customer as my job was handled. This vendor MADE me present these comments. Keep in mind they promote "completing the job once started to completion". That did not happen for us. The installer Justin was great. The next finisher/painter was solid but the office scheduled him to another job as he was 3 days past completion at our job (I was OK with that and told him so as long as he just finished - did not know they'd yank him) and left some unclean work that needed further attention. We waited another full week for them to assign another guy. He was great and did an awesome job. The contract, office services, etc. - TERRIBLE! From July contract signing and my handing over $10K, job started Dec 14 -5 months!. It's now 2/2/21 and I've still not received light switch covers I said I'd put on myself just to get it done! Particularly at the start of the job they NEVER called me with any updates. I kept calling until I got 12/14 appt two weeks before from my pursuing them. The person answering the phone was always nice and would say, I'll have Doreen contact you - she NEVER did! Even when I would ask to wait they'd say she was in a meeting or on a call. She would never take my calls. I got a couple emails from her late in job but never when it mattered - just residual stuff. It was always me calling back then other staff would finally respond. In summary, guys doing job were good but management of the project was poor - cannot think of a lessor word. I've been trying to get the name of the owner to share because as a business owner I would want to know such things to improve upon... I would NEVER recommend this companies services. read more

I love my new bathroom that I waited way too long to remodel. Having seen the showroom along the freeway for years, I finally decided to stop by - one of the best decisions I ever made. They sent Designer Grace Nicholson to my home for a free consultation which led to a signed contract due to her outstanding suggestions, professionalism, and wonderful, caring personality. Dustin, the main installer, went above and beyond in quality workmanship and an incredible work ethic, as did Augustin, the painter and finisher of the final details. The general manager, Vince, was responsive to my calls and ensured that every detail was taken care of so that I would be 100% satisfied. I highly recommend Pacific Coast Rebath to anyone considering redoing a bathroom. read more

Just finished our new shower today. Dustin did a superior installation. He arrived at the set time and explained the process throughly. The finished shower is more than I expected. The product is fantastic. I definitely recommend Pacific Coast Rebath! Ask for Dustin, he is great. Update 7/27/17 After original install we waited 48 hours to take our first shower to let everything cure. Bad water leak on to the bathroom floor from shower doors. We purchased the shower doors ourselves and had on site for Dustin to install. We did not want old shower doors reinstalled. Dustin started install on 6/9/17 Friday and finished on 6/13/17 Tuesday. We knew that it would take 2 days to complete and he would not be here on Monday. That was fine with us. Dustin finished after 5pm Tuesday. In my opinion he felt frustrated because the other tradesmen on other jobs on my house had left already. Dustin still had the door to assemble and install. In my opinion he rushed and did not assemble the doors properly as they leaked bad. I called Dustin and he told me that he couldn't come back to seal the doors for one week 6/21/17 Wednesday. I made the mistake to seal the door myself not knowing that in my opinion the door wasn't assemble properly to begin with so no mater what I did the door was going to leak. After trying twice to seal the door my wife got on the internet and looked at instructions online and found that not all the parts were used in the assembly of the door. So I called Dustin and Rebath to have them fix the problem. We ordered the missing parts and 7/13/17 Thursday 4 plus weeks later our shower was done. I am down grading my score from 5 stars to 3 due to in my opinion a frustrated installer Dustin. Still love the shower walls and shower base. I think the shower looks great! I always try to have an understanding before I have a misunderstanding. In my opinion I failed on this project thinking that this is what Rebath and Dustin due day in and day out. I had to wait till I calmed down to update this review so I could use less colorful language. read more

Pacific Coast Re-Bath - General Contractors Near Me - Oxnard, California

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FANTASTIC owner operated bathroom remodel company. Rebath Oxnard installed beautiful "marblestone" walls & counter tops and their pricing and workmanship was second to NONE in all of Ventura. Highly recommended company to do business with. read more

Nightmare! Requested quote. I was promised it would be done in a week. Five month and additional $7000 later still waiting. Most people in this company have no idea what they are doing. Everything they did had to be redone at lest twice. Simple removal of unwanted sink turn into disaster. Plumber didn't know what the pipe was for so he just blocked it. Because of that washing machine and AC started leaking. Another month passed until they opened the wall and fixed blocked pipe. Disappointed, frustrated, upset. Beware of the incompetence!!! read more

I contacted Rebath to come over to give me an estimate. Everything was find and dandy. I gave them my cell phone and they called me on it. I gave them my work phone as an additional number. Well and good. But I got calls on the w/e on my work phone insisting on calling them back. No phone calls on my cell phone. I called them on Monday, 7/3/17, and reached their phone system that asked me to wait until someone picked up. I called another number and it said the same thing. It said everyone one was busy and to leave a message. Not!!! There was no way to leave a message. So I am thinking if their communication is so bad, what if I had a problem with their work, how would I contact them. I cancelled my appointment. If their service is this bad before the appointment, how will it be after the service???? Maybe the owner might call me and reassure me this will never happen again. Maybe if the owner gave me their personal address and cell phone, I might feel better. But it is not worth it!!! Sorry RE-BATH!!!! Arlene of Goleta, CA read more

BEWARE! Don't use Pacific Coast Re-Bath. Worst experience ever! Poor project management, bad customer service, shoddy work because they're too busy rushing to get to their next job, took 3 months to complete what was supposed to take one week and poor quality control. From ordering and installing the wrong vanity to installing cracked stone shower granite to damage to the vanity and floor caused by a rush job, it was the worst experience ever and resulted us in a loss of work days due to their bad time management. Please save your hard earned money and your time by going with anyone other than Pacific Rebath. read more

Alls I can say is, DO NOT USE THEM! First off, the quality of the work was just ridiculous, the floor looked like I tried to do it myself. They did not do what they said they were going to do in the time frame they said. The workers were not professional at all, as well as the owner. They punched a hole in our brand new garage door and didn't even say anything. I mean, it goes on and on. Don't waste your time and money on them. read more

I had a very bad experience with Pacific Re-Bath recently and put my first review up on Yelp. Now I find that is in the not recommended reviews. Look for it at bottom of page. My problem was that they made two appointments with me and cancelled both appointments. I was told that until my husband could be there the estimator would not agree to meet with me. Are there other women who have been told that? I have the ability to choose materials and colors, and guess what? I can sure write a check too. I am over 18 and can legally sign a contract to be sure. Thanks Yelp for hiding my first review. What gives? I am a customer with money to spend but it seems there needs to be a man standing beside me to spend it with this company. I don't think so. Terrible customer service. Find someone else to do your work. Gender bias. read more

My chronicled Re-bath experience / saga - 12/20/16 - Met with salesman. Agreed to a new tub installation. 12/28/16 - Rep came to measure the tub 1/ - /16 - Rep had to come back to re-measure because "the ink ran and couldn't read the numbers." 2/27/17 - installer worked for 4 hours before I found that he was installing a liner and not a new tub. Details: - - Installer incorrectly cut the liner. - Rep (that measured) arrived and saw the liner was cut wrong. I heard him tell the installer "just fill in the gaps". The installer said "No, it will look terrible." Rep then said "do you want to tell the customer?" Rep asked me to step into the bathroom to see the issue. - I asked what is that and I was told it was a liner. I told them I ordered a new tub not a liner. - I was told that they needed to check with the office and if a new tub had to be installed, I would need to take more time off work. When I explained that would cost me another vacation day, - I was told that I didn't need to be home since Re-bath is bonded. Really? What if I hadn't been home this time? Details: - It took just a couple of phone calls before Re-bath agreed that I had ordered a new tub and not a liner. 3/10/17 - different (their best) installer arrives 15 minutes late. Tells me he did not have my cell # so he could not call me to tell me he was running late. - Installer works for 7 hours before telling me he cannot finish the job and needs to come back. - I need to take another vacation day off work. 3/16/17 - same installer (their best) worked from 7:15am - 2:00pm to finish the job. 3/17/17 - office rep called me to follow up. - We discussed the issues this job had. - Rep disagreed that I should be compensated for their error which cost me 2 extra vacation days. Full-payment was made. - This simple job took over 12 weeks to complete. Comments: I would not recommend Re-bath. Their communication between field and office lacks much. It cost me 6 work / vacation days, either in full days or part of a day to get this done. 6 days to complete an install that should have taken 2 days at most. It was a very basic, no frills job. A straight tub and 3 rows of standard white tile. I am not confident in their ability to understand the customer's needs or to fulfill a contract without constant supervision by the customer. The only good thing they had going on this job was the installer; Alex. Alex was courteous and professional. He worked very hard to meet a commitment that was not is his control. I would hire Alex anytime but not under the Re-bath name. read more

We just had our bathroom done by ReBath. They did a great job. Dustin and Nick did the work. They did the job in 2 days. It looks beautiful. They took out our bathtub and put in a shower and also a new floor in bathroom. They were very nice and professional. Job started when the company said it would and they were on time both days. Product looks good and not cheap looking. The hand held and fixed shower nozzles are well made Along with the walls doors etc. I would highly recommend them. When we are ready to do another bathroom in our house I will be using ReBath again. I had read bad reviews before I went with the company but I went with them anyway because after the bad reviews everyone had mentioned when all and all was done it was a great product and the guys working had done a good job. I took my chances and am very pleased. Most of the complaints seem to have been with customer service. But my experience was excellent and the whole walk through this process was positive. read more

We went through Home Depot to remodel our small bathroom. Re-bath contracts with HD. Alex, the Re-Bath drove quite a long way to meet us on the Central Coast. He went over the pros and cons of different products. Alex was great every step of the way. Not only did he explain everything, but he also kept us updated as to our progress and answered all of our questions. Thanks you Alex! Re-Bath sent Alex (another Alex) and Paul to do our install. After they drove several hours from Oxnard to the Central Coast through the horrible Santa Barbara traffic, they went right to work. These guys were amazing! Not only did a wonderful job, but also really nice and pleasant guys. And, to top it all off they got done the same day. It was such a long day for them, but they got the job done and we can't be more pleased with their work. Great job guys and thank you for your really hard work. We really appreciate it! Couldn't be happier. read more

Update. I have a beautiful new bathroom. From the time I placed my order it has been 104 days. The final outcome is a really great looking room. Travis did a terrific job on the install, Caesar patched and painted to make the whole room new. Dustin finalized the job installing the handles on our new vanity. I have nothing but praise for the workers that performed the transformation. We talked a long time about wanting to do this remodel. I looked at a lot of ads for companies offering bathroom remodels. We finally decided to go with Pacific Coast Re-bath since their office was located nearby in Oxnard and we like to deal with local businesses when possible. Our sales consultant told us 8 to 10 weeks, and we were somewhat put off since after deciding to make the investment we would have liked to have it sooner, but we decided to go with them. Very disappointed that when the company knew they would not be able to deliver in the time stated they didn't reach out with at least apologies. The result of the project is a beautiful new bathroom, but not sure I would have started had I known it would take so long. read more

they finished yesterday, over 30 days to complete a remodel that was in writing to take two days. I had to install the toilet and lights/fan, so I could use half of the bathroom.The seams where the panels meet the floor and the other panels...well white with brown now my choice, but "it the one the company said is the right one". They did not provide any restitution but did provide trade in its place. Trevor...the best !!! If your going to use them, you MUST have him do the install. read more

Miserable company, liars. Rebath put in a new shower for us in 2013. They charred a stud in wall soldering the shower pipe, but got the job done in one day. After 2 calls for rework I fixed a bad sealant job myself. Started having having problems with mold and a cracked step in 2018 and thats when the trouble started. I called about repairs and was told that the lifetime guarantee was void because I worked on it. Fair enough, so I asked about paying them to do the repairs but nobody returned my several calls. I finally went there to speak with them and was referred to Doreen, and they took a message. I was told Doreen was pretty busy and may not return the call, which she didn't. After more unreturned calls, I visited again. I asked Doreen about buying some plastic to repair the step. They couldn't do that. But... they gave me two tubes of matching color (discontinued) sealant for free, which was nice. I was told they'd replace the shower tower (the cracked) part for $150. After more unreturned calls, I visited again and after quite a while Doreen appeared and referred me to the warehouse manager. He said he'd call me back. Wonder of wonders, he did call and told me the shower tower job would be $287, almost double the price. I told him I was very unhappy with that and he said he had no control over the cost. I told him we'd go ahead anyway and he said he'd have a scheduler call me. That was over a month ago and no call. I've repaired the sealant issue myself and found material to fix the step, which I'll do, too. Rebath is a lousy, dishonest company with nonexistent customer service. Stay far away. read more

Pacific Coast Re-Bath remodeled two bathrooms in my house. The materials were good, but accomplishing the project was long and frustrating. I contracted with PCR at the beginning of December, 2017 and was told it would take 7-10 weeks for the materials to come in. After 12 weeks, I had heard nothing so I called and was told they would call me back. Two days later I called again and was told that the materials were in but needed to be inspected, and that someone would call me in a few days to set up a time to do the work. After two more weeks I called again and was told someone would call me to set up a time to do the work. Three days later I called again and was told someone would get back to me that day. After two days, I again called and a date in late March was set to do the work. That was 15 weeks after signing my contract. The workman did a good job (a couple of small dings in the wall), but said that the wrong door for on shower had been ordered and that it would take 2-3 weeks to get the right door. Five weeks later I called and was told that the project supervisor would call me later in the day. Two days later, I called back and was able to talk to the supervisor who said that their supplier had not yet sent the door, but that he would call them that day and get back to me. Another two weeks went by and I called PCR and talked to the supervisor. This time he told me he had sent the request for the door four times and they had not sent it, but he would make sure it was taken care of that day. A week after that, I called and the supervisor said that the door had arrived and that the person who schedules the work would call me set up the installation. It took two more calls from me over the next two weeks before installation was scheduled. The day that the work was to be completed, I received a call that the workman had been fired and that they would have to find another one, but that they would call back to reschedule. The next week I called again and another date was set up and the door was installed. A small leak at the bottom of the door frame required another call to PCR to have someone come to take care of the leak, and that was schedule for the next week. By the time the work was completed to my satisfaction it had been seven months since the contract was first signed. I like my new bathrooms very much, but the amount of time and number of calls I had to make would cause me to think twice about using this company again. There was only one time when they called me without my calling first and that was to tell me the worker had been fired. Also, at the end of the initial installation, I was told I needed to pay the balance (50%) on the contract, even though their contract states, "It is against the law for a contractor to collect a progress payment for work not completed or for materials not yet delivered." Had I not made that payment, they might have been more motivated to finish the project. read more

Pacific re-bath, oxnard, ca. is a company that has ABSOLUTLY no regard for their customer. If you want to experience frustration and hairpulling at its highest level then contract them.. It was the worst case of false advertising. It wasn't FAST, the sales man Danny boasted about measuring twice and doing it right the first time, they had to come measure it 3 different times and got it wrong 4 times having to send back each part of the shower pieces, wasn't minimal disruption/ hassle free, it wasn't great pricing, and there is NO customer service, let alone "Great Customer service" I got passed around from one person to another and NO one knowing anything or even caring. I was the one who had to call to try to find out when they would be at my home and given a date and time. I took days off work spent hours waiting on someone to show up and then called them to find out NO BODY was coming because they had the wrong part, had miscommunication amongst them selves. It didn't happen once. This company had 0 communication. Vincent, Edwardo, Doreen, no one takes responsibility, its someone else. This company shows no concern about the customer or understanding for what this company has done to its homeowner. Never an explanation for the multiple problems that occured. If i could do it over, I never would have been involved with this company. If anyone out there is filing a class action suit I would like to be involved. If you are thinking of hiring re-bath, do your home work. Then run!!!!!! read more

We signed a contract with Camarillo Re-Bath for a SHOWER ENCLOSURE on 9/22/2008. forget about any "one Day" job completion!! We paid the balance on Dec. 8, 2008 thinking that was it!!! Imagine our surprise when we got a bill for $800 for a shower door!!!?? One would think a shower ENCLOSURE would include a DOOR!! That is what we told Camarillo Re-Bath when they weren't being rude or hanging up on us!! We actually thought Corporate could help us out - forget that!!! Camarillo Re-Bath called and threatened to take us to small claims - they continued to harrass us until they turned us over to a collection agency and then they continued to harrass us about a shower door that we thought came with a "Shower Enclosure"!! Now an attorney has called us saying we owe $1200 but would settle with a one time offer of $450. What a classic case of ELDER ABUSE!!!!! I am lucky I didn't have a heart attack with all this harrassment!!!! I am warning all prospective clients of Camarill Re-Bath DO NOT HIRE THIS COMPANY!!!! I would not recommend Camarillo Re-Bath services to anyone whether I cared for them or not!!!! Total RIP-OFF!!!!!! read more

We have just lived through a half-year of frustration thanks to this company. We signed the original contract back in March, and they are finally finished now, at the end of December. The original workmanship was terrible (uneven shower door, loose fixtures, a buzzing noise in the pipes), and the owner/contractor had to come out to fix almost everything the first guy did. In addition, the first two sinks they installed had hairline fractures in them and had to be replaced. Worst of all, though, is the company's very poor customer service. We would have forgiven everything if they had been apologetic and tried their best to get our problems fixed in a timely manner. Instead, they did not return calls, they lied and said they had tried to email us "several times" and they pretty much acted like all the problems were somehow our fault. While the Re-bath shower wall product seems good so far, I wouldn't recommend using this franchise until the owners grow up a little and learn how to run a business. Save yourself the months-long headache! read more

This was by far the worst experience I have ever had with a contractor. The best employees this company has is the sales staff. They are also the only ones that answer their phones. Until the sales is complete that is. We signed a deal and gave a deposit in March 2018. We did not hear from the company again until May when I called a few times to find out when the installation would happen. They scheduled it for the beginning of June. The first day their guy showed up on time worked hard demolished my existing master bath hauled everything away and said he would return the next day at 8. He said this job would be done in 5 days at the most, probably less. The next day nobody came to my home. The following day no one showed until 2:00 PM and that was just to drop off some of the items to be installed. The third day i was called and told that my installer had run out of gas and was stuck. He finally showed up around 1:30. On Friday of the first week, the day I was told my bath would be completed, I got a call at 8:30 telling me that there was an employee appreciation breakfast that morning and that he would be at my home around 12. He came at 1:00. By the end of the first week, by shower walls and faucet had been put in. That was it. This project did not get completed until that last week of July. Even then, they left holes in my family room wall where they had worked on some plumbing, a hole in my bathroom ceiling and oil stains on my driveway. I was told numerous lies on several occasions, from the employees to the owner Eduardo. This company will be your worst nightmare. Do not call them. read more

This company has to be a scam full of con artists and swindlers... How are they referred through Home Depot? I trusted Home Depot to refer professionals and when Thom came I was pressured into buying 10k of cheap looking garbage. I was left with a very uneasy feeling and read tons, I mean TONS of bad reviews!!! Fortunately I was within my 3 day cancellation so I went to the main office and turned in my papers. Two weeks went by and they sent 3 emails of welcome letters and contracts...They claimed they lost my paper and tried to tell me I was liable for the balance! Fortunately the idiot recorded my card wrong because he was trying to charge me and called me for a new cc number. When I reminded him I cancelled they called and asked for proof of cancellation. It's now been a month and they just emailed me AGAIN saying they have my product fabricated and are scheduling an install date. Is this company for real?!!!! Stay away from ReBath!!!!! read more

These guys are true professionals! They did a beautiful job on our bathroom in 1 day!!! Thank you Alex and Orlando! You're awesome!

Re-Bath was contracted to remodel my master bathroom. Mike and Bryan were the workers assigned to my remodel. These guys did a fantastic job, they worked long hard hours to get the job done and were very professional and dedicated. I would recommend this company with no problem. Thank you for my beautiful new bathroom. read more

We had a very good experience over all. Ours was a pretty modest project with only the replacement of two bath/shower stalls and flooring for both. The salesman was very helpful and not hard-sell, and the workers were delightful. They were friendly, good-humored, efficient, and cleaned up after themselves. They basically finished it in two days (with some tweaks the third day), and we were very pleased with the outcome. The only reason I gave them 4 instead of 5 stars, is that it took a very long time from bid to job (6 months) and communication was not stellar. We had to call them to get updates. read more

The woman who came out to evaluate our needs was Grace, and she was great. Efficient, friendly, knowledgeable. Service in the main office was pretty crappy. I told them months out that we needed the bathroom installed by mid-October because my wife was having hip surgery in November. They said no problem. Then they never gave me updates, never were around when I called, and never called back when I left repeated messages. Finally 2 weeks before surgery they called and said there was a cancellation, they could come in 3 days. So they finished 5 days before surgery. The good news is, the guy who actually did the installing, Travis, was fantastic. Quiet, clean, efficient, took him less than 2 days to install the whole thing, no dust anywhere, and it looked amazing, really great job. If it were just about Grace and Travis, I'd give the company 5 stars. They just need to get their act together in the office. read more

If I could give a - in rating I would.... Horrible job done on our bathroom remodel done in November. Two days after the job was "finished" if that is what you can call it, we had a plumbing fiasco which was no coincidence after they had just worked on the shower. Never had a problem until the "crew" did their demolition of the tile. After demanding they send a plumber out to assess the situation, it went from bad to worse. The entire process was a calamity of errors. Starting with the sink being dropped on the workers head by the "supervisor", to a hole being put in the hallway wall, to chips being taken out of the cabinets in the bathroom, the door being hung up improperly in the bathroom and our water not being turned on when the crew left. Had to call to have them back out and the "Supervisor" was rude and acted pissed he had to come out and turn our water back on. Total disrespect and zero customer service. After putting a stop payment on the check due to the mess left, was notified that a lien would be put on the house. Requested that someone from management come out and look at the shoddy work done and the way things were left and was told it wasn't necessary that a painter would be out to work on the issues. An entire day the painter spent at the house trying to fix the issues. Which not only consisted of the hole in the wall, chipped cabinets, the door being put on correctly, but black boot marks that were left in the newly lined bathtub which now are white bleach marks due to the bleach used to cover up the boot marks. Never once did someone in charge try to work out the issues and never once did anybody try to utilize customer service to rectify the unhappiness about the work done. I would NEVER RECOMMEND Rebath for any type of work. Save your money and hire someone who is experienced in this type of work and provides customer service for you the paying client. This company doesn't have the experience or professionalism needed to perform the job. read more

Great installation /lousy customer service Salesman brought a lot of information, gave me a quote on the spot, and took my deposit. Was told that installation would follow in about 4 - 6 weeks. Received letters confirming the order and stating that installation would be complete in 6 - 8 weeks. At the six week point I began calling the office for updates. I was told there was no installation date available yet because they were so busy. Of course, there was fine print stating that there could be delays. I understand that, but why not let the customer know? The person answering the phone could not answer questions and rarely returned calls. At times I wondered if my order would be filled. Sent a letter to the office manager and received NO response. Finally the call came and installation was scheduled. I cleared my schedule as you are required to be home on installation day. Several days later I received another call and told of a different installation date -- and the caller seemed to have no record of the first date. Fortunately, the installer did a fantastic job and I'm very happy with the results. I'd give 5 stars for the results, but the frustration of their lack of customer service brought it down to 3. read more

I'm happy to post that I had such a positive experience with this company, although I was anxious when the first installer, scheduled to come on a Monday morning, called in sick, so immediately I thought I had made the wrong decision to do business with PCR-Bath, but between Doreen and Paul, my faith was restored in Pacific Coast Re-Bath. Adam, the consultant, was my first point of contact and he was accurate about the process. After that encounter, I dealt with Ashleigh by phone, and PAUL, the installer, as well as TOM. Maribel was also very helpful in 'getting me to Doreen' every time I called and had some question. I really appreciate and respect Paul's work ethic, professionalism, and desire to assure that I, the customer, was satisfied with the job. He kept his word about showing up when scheduled and taking care of any concern I had. He was never late, in spite of the horrendous traffic in L.A. County. Paul and Tom make a great team! Doreen also kept her word about making sure she followed through on anything she had promised, as she wanted to make sure I was satisfied. I am so pleased with my bathroom 'makeover' and with my decision to use Pacific Coast Re-Bath. read more

Dustin and Patrick did a fantastic job installing our shower! Dustin and Patrick replaced a shower that was incorrectly installed by another company. So, I really appreciated that they took the time to explain and show me what was previously incorrectly done and how they were correctly installing every part of the shower. Dustin and Patrick were on time, efficient, thorough, and very considerate of cleaning up as work was completed over two days. I would highly recommend this company based on the quality of work done by Dustin and Patrick! read more

WOW! WOW! WOW! We can't be more THRILLED with our new bathroom shower. Re-Bath did an EXCEPTIONAL job and boy was it completed fast; just as promised. Mike and his crew were AMAZING and worked incredibly hard. They left everything spotless, too. The whole experience with Re-Bath was outstanding. We will definitely use them for any future remodeling. We will certainly, recommend them to our family and friends. read more

Had a design consultant at my house on Feb 21. Good first impression. He patiently went over all the options and contract info. Said my items were to be fabricated in Texas and would be done in approx. 10-12 weeks. About 12 weeks passed and then I received an email stating my materials were ready. Email said I would be contacted soon and to make sure all my accessories (towel bar, light fixture, etc.) were on hand or on order. Waited one and then two weeks for a call. No one called. I called for Doreen....several times over the course of two days until I was finally able to speak to her. She said she'd check on an install date and call me back, which she did a few days later. Earliest install date is July 8th. Her only offer to me was a promise to call again if someone cancelled. I wonder how many other irate customers she made the same promise to. I chose Re-Bath as I didn't want to deal with the delays of coordinating schedules for multiple contractors working on the same job. They also remodeled my aunt's bathroom and she is happy with their work. Pacific Re-Bath already has thousands of my dollars as my first 'progress payment.' I was initially excited about finally being able to remodel my 29 year old bathroom. Now I have a feeling of dread after reading some of the other reviews. I sure hope my installation is one of the good ones. Will post an updated review when my installation is finally done. If I had it to do all over again, I would not do business with this company due to the long delay and the poor communication from the office staff. read more

We love our new showers, which really helped update our 1964 house. Our installer Dustin was personable and professional, and he worked with us to make sure all was to our liking. read more

Very bad bad work. Reported to BBB. The owners do not care and the employees complain about them. Big turnover of employees. The 'good reviews' are done by people they know. My plumbing job they did in my shower leaked through the wall causing water damage and the piping was faulty. The employee who was forced to fix and redo my plumbing admitted the job was not done proper. Good luck if you hire them. they do not deserve one star read more