Out shopping yesterday I was tired, hungry and sniffily(sp?) so I decided some Changs Lettuce wraps and Wonton soup were in order for lunch. The first time I called it sounded like somebody hung up. I've cut people off too so no big deal. Called back and sat on hold for what felt like forever until a surly sounding guy took my order and told me 15 minutes. I go there expecting it to be busy and that was why the guy was crabby but it was probably only 1/3 full. I walk in and there is nobody up front, so I go to the bar and wait and 5 minutes-no bartender. I go back up front and find and ask the host about the bartender and she says he'll be back soon so I continue to wait at the bar, no bartender no nobody. Finally the guy comes back and asks me "you have the soup right?" Yeah I did. I reluctantly tipped him a couple bucks and headed home only to find super salty lettuce wrap filling- like buckets of salt on it- and sub-par soup. I just had this soup less than a week ago from the Changs at Kierland and it was awesome. This one had a few scrawny looking shrimp in it where it usually comes with big juicy thick shrimp. And something was off with the broth too, didnt taste right at all. I have loved this soup for years and this was the first time I have been disappointed. Oh well, I will just avoid this location in the future! read more

Food was okay but the appetizers came and our server forgot to give us utensils, napkins and plates. We couldn't find him so we had to ask another server to give us utensils. It wasn't really busy. Very disappointed!!! read more

Our server wasn't friendly at all. Nobody ever cleared our plates. The managers even walked right past our table full of dirty plates and didn't life a finger. "How is everything??" ..... eh not so great. Food was alright (kinda cold) and service sucked. To top it off they sat us in this booth/table right next to another group... it seriously felt like we were having an intimate dinner with strangers. I love P.F. Changs but this location has to be the worst. HEADS UP MANAGEMENT... nobody likes to have dirty plates all over their table and get some servers with a personality. read more

Visited this restaurant on Sunday 7.12.09 around 2pm for lunch. I walked into the place and saw a little bit of a difference in lighting from other PF Chang's I've been to. They actually had their curtains open to let in some natural light, which was really nice. You could see the place was clean and it gave the atmosphere a more of a casual vibe. I enjoy eating at places where it's a little more personable with the wait staff, which wasn't the case this afternoon. The wait staff on this afternoon wasn't focused on the customer, which was me. It seemed like a young crowd of wait staff that didn't want to work a Sunday afternoon. I didn't see any genuine smiles from them. They had the attitude of blah, blah blah, here's your food, bye. I ordered the peppercorn beef dish, and my husband ordered the kung pow dish extra spicy. For an app we had 4 spring rolls. The app didn't taste fresh, and the sweet and sour sauce served with it was bland. Our meals were a decent size but low on sauce for some reason. The rice was a little dry. And my husband's extra spicy kung pow didn't have any pow at all. So at this point I was asking myself, why eat here? I could have gone to any neighborhood Chinese place and have gotten the same quality of food with paying 1/2 the price.. I'm really considering being a little stuck up saying that these chain restaurants are expected to have a certain standard, and why can't they go above it to empress me to come back? I think in this type of economy I'm really going to start to eat at the more mom and pop places where you can feel the heart and soul that is put in the dinning experience. I probably am not going to go back to this chain because of this experience. read more

it was pouring rain and downright miserable outside, so birthday dinner needed to be close to home and pf changs fit the bill. we had the same waiter as last time, which was kinda funny. i ordered another red wine flight, server's choice, and his selections were excellent (again). he kept the beers and cold glasses coming, which made g very happy. service was attentive and authentic - i really like this guy. our food (beef with broccoli and sezchuan seafood - you can choose the scallop, shrimp and calamari mix if you like!) was most excellent and the beef with broccoli had lots of sauce. the standout item was the hot and sour soup ... i can't wait to go back to have some more ... i'll probably order it for takeout on chilly nights and when i'm sick too. hot and sour soup always makes me feel better when i'm sick. read more

We took the family because we had a gift card to cover a bit of the cost. As a Phoenix Native, I can remember eating at the first PF's when they opened at Scottsdale Fashion Square and what a great experience that was. They are a long way from that. For the money we had to pay for a family of five - 2 appetizers, 5 entrees , 2 alcoholic drinks, 3 kid's drinks and 5 of their $3 mini desserts - $150 before tip. The food and ambience is not worth it. Pop music playing in the background, bus trays of dirty dishes sitting unattended for over 20 minutes. Now it is a just place for dinner, it is a chain, and it feels that way. Next time, we'll stick to Pei Wei for a 1/3 the cost. read more

I love the lettuce wraps, kung pao chicken, and not sure if they still have it, but the spicy ground chicken. The taste is always consistently delicious. Love coming here because we can always do dinner then a movie! read more

Props to our server Kyle and the female manager working today around 1230. My friend is allergic to shrimp and she told Kyle this. He said he would inform the kitchen. Cross contamination is obviously a concern of hers. We ordered 4 appetizers and 1 main dish, we planned on extras to take home to the hubbies. Our food was served by a runner. Almost as soon as our food was placed on the table the manager and Kyle were standing by us. The manager had a list in her hand which clearly stated allergies precautions. 3 of the 5 dishes contained oyster sauce or another sensitive ingredient. I offered to put the dishes on my side of the tab and just move on. They both offered other similar options that were safe for my friend. We couldn't be more surprised when we received the bill, 2 dishes were comped. That wasn't necessary but it sure was nice. I really appreciate great service but more importantly I find the urgency in taking food allergies seriously. There was a slip in the system but the staff were right on it. Good job, pat on the back for you. read more

Came here for lunch the other day, was my first time and I ordered the shrimp tempura bowl and it was amazing! I can't believe I've never come here before. Our waiter was awesome and attentive, really enjoyed it! read more

The food was good and our server was great until my son complained to her about other staff sitting a few tables over who were cussing very loudly, at that point her attitude turned sour and she yelled across the room from our table to "Stop Cussing". After that the staff got up from the table and were peaking around the corner of the server entrance and giving us dirty looks. The environment turned very uncomfortable and we felt rushed to leave. Won't be returning anytime soon, that's for sure read more

Good food, friendly service. However, we were among the first to arrive at 11am and it wasn't yet busy but took sooooo long to get out food, or food boxed, our check, and then out check & card returned. We were only 3 people and it took almost 90 minutes. We had No special orders or requests. read more

A must try is the orange peel chicken, A +. This is a very busy location so it can get loud during dinner but the service is still good.

We had lunch on the patio this past week. We were greeted right away by the host and our server Jessica was very knowledgeable about the food and her recommendations were perfect...Mongolian Beef and Shrimp and Candy Walnuts...they'll now be our favorites! The place was busy but we got our order fast and Jessica was very attentive! read more

I feel robbed after going to this PF Chang's. I understand it's a pricey establishment, as I have been to other locations before. Unfortunately the food at this particular location was no better than eating at Panda Express (and not even when Panda Express is fresh). Very disappointing! read more

Hadn't been to Chang's in quite a while. Bought the gift cards at Costco and was looking forward to giving it a go. Memories have all been great. Fresh food, Good quality, great flavors and great service. Visited the one in Peoria a few weeks ago after a movie. Terrible! Soggy noodles, tuna roll falling apart and Chang's Spicy Chicken (one of their signature and biggest selling dishes) no longer the beautiful white meat cubes lightly dusted and fried to perfection, but instead they've gone to the cheap strips of chicken scraps that you can get at the local failing Chinese joint down the street because they are trying to maximize food cost. Had one more gift card left so tried the Nortera location, thinking it might just be a location issue... Not the case. Centerbridge Partners who bought the concept 3 years ago are missing the mark that was established by Fleming and Chiang. Corrective action is getting dangerously close to the point of no return. Better off just going to their little sister PeiWei. read more

I am a semi frequent visitor of the P. F. Chang's franchise. However, I wasn't as pleased this time around. I came here last night with my friend, and the only two things (I took half a star off of each for). The first half was taken off because our waiter, even though he was nice and very accommodating, he thought it was appropriate to wipe his finger on his nose and sniffle as soon as we were greeted to our table. Assuming he sanitizes in the kitchen after, it's no big deal but killed the mood a little. The other half was taken off because when we walked in the hostess just stared at us like a deer in headlights for at least a minute. So I asked if we could just have a table for two in which she only replied "yea". Not even a hi or how are you. She didn't even let us know to follow whoever it was to our table. And another thing that sort of irked me was the waiter circling the portion on the check that says "tip"... And put a smile on it. I'm a great tipper but when you circle and expect it, it makes me not want to give you anything (but we still obviously gave a tip). We ordered the butternut squash potstickers and let me tell you.... These should be called pasta ravollis. They were disgusting! But after telling the waiter, it was taken off the tab which was nice. Otherwise, the atmosphere is very casual and very "romantic" I would say. Maybe a little overpriced for the quality of food. But the soup is great! read more

I've eaten at many restaurants the past 30+ years. This is the first restaurant where I have to use a flashlight to read the menu. The lighting inside this place is so dark like they are trying to save electric bill. I ordered the beef plate with rice. When my plate came out, the lighting was just too dark that I can't even see the texture of my food and my food just looks "dark"! Maybe the poor lighting is a way to hide their plate presentation. I am not alone in this. There were guests that came in after me that they have to turn the flashing on the cell phone just to read the menu. I'll eat at PF Chang again but never again in the evening. Time to replace those lights with LED light to save electricity cost and crank it up so guest can actually read the menu and see their food. read more

I have dined here many times since I live nearby but no more. The first thing you notice about this place when you walk in are dirty tables. I don't know if they don't hire bus people but the place always looks filthy. Second, the food is always EXTREMELY greasy. They are way too heavy handed with the oils when they cook. I always have a stomach ache when leaving. The beef is so chewy you have to spit out half your meal since it is inedible. Third, service is awful. Non attentive and they don't know the menu too well. When you ask a server a question about a specific food item they never know the answer. Management rude. I signed up to be on the e-mail list. They sent me a promotional coupon which I used. About three weeks later they sent another coupon. I tried to use that one but the manager told me I already used it. Why would they send me out another coupon if I already used it? Especially three weeks later? I cannot recommend this place. read more

Went in, ordered the filet...asked for veggies instead of potatoes. Order came with less than half of my daughters order... asked what the veggies were, she said the tomatoes...I had 6 total mini tomatoes...the server was rude and snippy. Tab for 3 was $91 and the attitude ticked me off...I will not be back. read more

I used to be a weekly diner here. They keep messing with the menu and cheapening the recipes ever since the buy out. It is really not good now. And the prices keep going up. Since they now hire cheaper, inexperienced, help with a high turnover rate, getting decent service here is rare now too. More than once the food has come out all together - soup, entree, whatever. Rice is usually undercooked. Any recipe consistency is gone so what ends up on the plate is a surprise. Not for the better. Ask the server about the difference and they'll have no idea because most of them are short timers. Managers here used to walk the floor and were known to regulars. Now they must hide in the back. This used to be one of the better Chang's and now it's just not worth the spend and aggravation. read more

3 strikes and you're out would describe my experience with takeout here. Long waits for my food each time only to find out they forgot to put in my order or let it sit in the back for 10+ minutes getting cold. But that would be forgivable if the Pad Thai I ordered each time was actually any good. It's a staple, basic dish for an Asian restaurant! Yet when I order it here it has absolutely no flavor, not to mention it definitely wasn't cooked to be extra spicy as I'd ordered it! I even thought they'd accidentally left off the sauce the first time until I gave the dish one more try... and same thing, NO FLAVOR AT ALL. To make it even worse, the chicken was breaded and overcooked as if they'd thrown in some leftover chicken from a different dish. Fail. I wish they'd replace PF with a Pei Wei. At least Pei Wei knows how to cook dishes better and for less $. No more takeout for me from this place again. read more

Service was fantastic. I ordered a hodge podge since it was happy hour specials. I got the wonton soup, calamari, and steamed pork rolls, and we shared crab wontons. The crab wontons were good, and the sauce was really good. The steamed rolls were very good too. The calamari was rubbery and lacked seasoning. The wonton soup is decent. read more

Worst service I have had in a long time. This place has really gone down hill. We were there for two hours. We placed our order as soon as we sat down and it took forever. Waiter didn't refill my drink one time. Took around 20,min to pay credit card machine was down. I felt like I was in red robin about 100 kids in there. Overpriced crappy service played out restaurant. Waiter came by table one time. Joke for nice place. I rather go to olive garden and get good service. read more

This place is great the waitress we had was awesome. Real family friendly and prices were great also. Would have given it 5 stars if it wasn't so dark inside. Had to use the candles to see the menu. Other than that great place to eat. read more

Good food and friendly staff. Chicken lettuce wraps are the best. Nice bar too!

Food and service are great. We sat at the bar but the restaurant was unbearably cold we left before we really wanted to. You definitely lost out on another couple of drinks in revenue. read more

Got take out from PF Chang's on a tired Saturday night. Dan dan noodles were pretty delicious although the noodles were a little sticky and soggy which wasn't that bad. Honey chicken was also great although again a little soggy, however it was takeout which is understandable! The food tastes good but was somewhat like a little more of an upscale Panda Express. read more

This location was a let down from any other PF's I been too. The orange chicken looked and tasted like it had been under a heat lamp for days. The salmon was flavorless and asparagus soggy. I felt like I put my money right into the toilet, grabbed a swish stick, and watched it go down. If the food was what I'm used to from other locations the following would not be so much a problem, this location is the size of postage stamp. Poor outdoor area and very cramped inside. Makes for a loud environment that kills any ambiance. read more

The food and service are acceptable. The new prices, particularly for the bottled beer are not. We ate here 3-4 times per week but now that bottled beer is $6 for beer that retails at $1 or less per bottle in the package stores we have decided to go elsewhere. The restaurant Ah So about 50 feet from Changs has Sierra Nevada on tap for $3, a larger portion for less than half the price. The food is very good...so...guess where we are now going to be 3-4 times per week. read more

Always consistenly good food here at PF Changs. The menu stays the same but new items are also added for variety. The ambiance is nice as well. We were saying we could eat there every day! read more

We eat here often and last night we had a great experience. Normally we sit at the bar but last night we chose to sit at a table in the dining room instead. Brandon was our server-he was meticulous and very knowledgable of the menu. Next time we will ask for his section-you should too! read more

I'm a huge PF Changs fan! I eat there atleast once a week so when I saw a Changs I haven't been to at Happy Valley I thought I'd try it. Disappointed is a good word for it. The waitress was less than attentive, we waited for refills often, she vanished for most of our meal showing up again to stock the chip stick holder while we were in the middle of eating and talking. The sofa I ordered tasted off and the sweet and sour chicken didn't taste right. All you n all disappointing. I'll stick with my favorite Changs locations in Scottsdale and tempe read more

I am shocked to read some of the reviews of this location. I live right down the street and we eat here quite often and have been treated like family. Maybe because they see us a lot but none the less that's why we come! The food is great even though we eat the same thing every time, Spicy Chicken with white rice and a large order of Spicy Green beans. I guess it's all in the eye of the beholder. read more

My wife and I decided to go to this location and enjoy and evening out, so we went during happy hour and sat in the bar area. all we were looking for was a nice night out, in which it did not happen? we sat at one of the long tables in the bar waited for ever to even be taken care of? once we were finally waited on our drink's took for ever? we ordered our food took some time? Then I guess the regular's started coming in, one guy just sat right next to me and said how long will you be? I usually always have this table and I have other people coming REALLY? Told him I guess WHENEVER we get our food and are finished. The grew at this location apparently felt that this person and his guest's were more valuable than myself and wife??? was asked you may what to go into the dining room????? Well never go back to this location!!!! The regulars may pay your overhead but the rest of us pay your profit. GOOD LUCK!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! read more

First time to PF Chang's, very busy for a week night. We waited about 30 minutes which is totally fine for how busy they were. The waitress was very nice and polite, we ordered our food and someone else brought it out to us... Not to sound picky but I hate brown rice and so did my boyfriend. But they gave us brown rice. We asked for white rice and they said they were out, then said they are making some. So we said we would wait. Like wouldn't they think to just wait the 10 minutes for the rice to bring out everything else?! That makes the most sense to me.. Anyway he walked away and gave us no extra plates to put food on and no silver wear. And our waitress was no where to be found. When she finally came by about 10 minutes later we told her what was going on and she was clueless. Took the brown rice back and came back with the same brown rice, while our food has been sitting on the table for about 15 minutes now all cold along with the brown rice. Also the plates she brought us were filthy! Had brown sticky chunky disgusting left overs on them. At this point like what the hell. They weren't even busy anymore. I almost wanted to leave. She took our plates back to be heated up and we saw white rice coming to other tables so we told her and finally got some with our now warm food. Also we saw many plates being brought back to the kitchen at the tables around us. Kitchen was messing up hard. We got there at about 720pm and left at 9pm... Not that the service was bad, but just clueless and they did not communicate with one another. There was no point in talking to the guy who brought us out food. With the cooks, I don't know what the hell was going on back there. How does an Asian restaurant run out of rice. That's like a bowling rink being out of bowling balls. read more

Went here for dinner. It has a nice decor with painted glass panels on the back wall which are actually the wall between the dining and restroom. We tried a variety of things. The black tea tasted odd, I am not sure why, but I didn't care for it. The peach bellini was tasty. The wonton soup.was good, with chunks of chicken, spinach, shrimp and water chestnuts besides the wontons. We ordered the traditional style egg rolls, not having had them in a long time, it comes with a sauce which is basically sweet and sour mixed with Chinese mustard. If you do not like mustard they will bring you sweet and sour alone. We ordered fried rice, sweet and sour chicken and Mongolian beef. The portions are smaller and more expensive than a good family owned Chinese. Restaurant. For $17.95 I was a bit surprised to see about 4-6 oz of bite size pieces of beef and it was not tender, it was somewhat chewy. We didn't finish all our food but the waiter pushed the dessert menu not once but twice! I feel it is badgering if I have already said I don't want dessert to keep pushing me! I will stick to my couple favorite family owned Chinese restaurants! read more

2ND "To Go" order that was terrible...Over the years, we have dined at PF Changs (many different states/locations) and thought the food was wonderful. Unfortunately, there seems to be a theme at this location...We live just minutes from the Norterra location, which makes it great to grab dinner on the way home from work. Last night (11/22/16) we ordered "to go" over the phone: Vegetable Eggplant w/ground chicken added and Chicken Lettuce Wraps. The server was great and zero issues with the level of service and pick up. However, the food was terrible: little to no sauce on the eggplant, the chicken was overcooked, as well as lots of fat added in ground chicken on eggplant and lettuce wraps (not edible) and none of the lettuce would make a wrap, as we received a chunk of lettuce all in small pieces. Unfortunately, this has happened before with "to go" orders and will be our last time ordering from this location. Too much of a Fast Food feel for the price! read more