Great plumber. Polite. Fast. Did a great job with our with our plumbing problem. Highly…read morerecommend!!!! I will continue to go here and tell all of my friends

Considering all the rain and flooding in the area last week, I was lucky to get them as soon as I…read moredid. He called on the day of the scheduled appointment to tell me they were running ahead of schedule and could they come at 2pm instead of 3. I said of course, the sooner the better. My hot water tank wasn't working and I was really hoping it was just that the pilot light was out. Justin was able to light the pilot right away and stayed around for a bit to make sure it stayed lit. I was so grateful that I didn't have to add the expense of a new hot water tank to the very expensive clean up after the flooded basement.

shane did a very good job i am very happy with the work would recamend to any body who askedread more

Needed a small drain snaked and it was done quickly and affordable. Would highly recommend.read more

I have been using Sullivan for many years and have always been treated like my business mattered…read more The professionalism from all the workers makes this a great business to use for all my heat and air-conditioning needs. Jerry jr. should be proud of the business that he has developed from the time he was a young kid.

Discovered that HVAC had died, so I contacted Sullivan's for help. All went very smoothly and all…read moreinvolved were professional and courteous

Family team that responds to service requests and comes on time? Absolutely. Does quality work? No!…read moreFirst service call didn't fix a simple home issue. Second service call was free but ended up damaging the fixture. Moved on to another plumber who immediately corrected the issue. Would not recommend.

This is a long overdue review but we had John come to help us with what we thought was a simple…read morebackup issue in our basement which turned out to be a complete tear out of all our basement pipes. John and his team were so kind and patient with us when we weren't sure what was going on and explained everything to us. We now have no water in our basement new pipes and a sump pump and we are so thankful! We highly recommend sunset!

Guys showed up to camera my downspouts...was concerned they were clogged...proceeded to tell me his…read morecamera could not work given my downspouts...ok I get that. But wanted the whole $250 for the job...asked for $200. I get that he could not do it and maybe a $75-100 "stop" charge was required but double that? For nothing done? Took him 15 minutes at most...not a great way to impress a first time customer.

Had a sewer line failure in 2023. I wanted to compare quotes but Kevin's said they couldn't come…read moreback for 2 months in that case. No working sewer so I needed it fixed. Kevin's dug it up and 'repaired' it for a lot of money. Now 2 years later it needs to be dug up again. Saw picture of pipe now. They installed the trap backwards and part they 'fixed' is disconnected from the house causing backup again. Called and they didn't call back. Found another company, T-Mark, who will warrant work for 10 years, will pull permits, and have work inspected by town at 2/3 the 'Kevin's' price which included none of that. I'm a fool parted with his money for using Kevin's. 11/18/25 - contacted Kevin's per his response. He says he does warranty his work and is coming out to inspect the issue. If his work is the cause, he says he'll fix it at no charge. He noted they're doing some office reorganizing and apologized for earlier call to them being dropped. 12/1/2025 - updating review to 5 stars. Kevin came out, inspected the area, pointed out on camera how the problem was in a different area than the one he had worked on (I could see on the camera he was correct), but he still agreed to resolve issue at his cost which was about half of the T-Mark quote. They just wrapped up the work and inspection. His warranty on the quote states: "Kevin's Plumbing provides a 10 year warranty on the pipe that we install. The warranty is transferable through the change of ownership of a home and only the remaining portion of the warranty period transfers-the warranty period does not reset in any way upon transfer, and the warranty period begins at the date of work completion and only when paid in full. This warranty may be transferred to future homeowners provided Kevin's Plumbing is notified within 30days of the real estate transfer. There are no other warranties, either expressed or implied, beyond this agreement."

Came in and diagnosed a lot of our issues but they never got back to us with an estimate to fix…read morethem. All of my messages asking about the estimate were marked "read" but not responded to for now almost two weeks. Sucks but it is what it is. Edit: To respond to the reply from the business owner (because I'm will come with receipts), we called because it was 52 degrees and dropping in our house where we have animals. The furnace was running but not working. The guy came and told us to take up the carpet the seller placed over a vent that was causing our furnace to overheat and it started heating up immediately. And as for the state of our house, we did have numerous piles of boxes as we had just moved in a few days previous. Insinuating we're messy or something was extremely unprofessional and rude. Also I attached a picture of the time he offered us that was 4-6pm, he makes it sound like they came out at 8pm to fix it. I already messaged him privately telling him if he had come to me and told me he thought three stars was more fair I would have changed it but after that response he earned a one star. Edit 2: I did want to point out one last thing, even if we hadn't just moved in and we were just box hoarders or something it's a really awful mindset to have that we don't deserve y'all to come out and fix our heating when it's close to or in the negatives outside. I truly hope you can treat people with more kindness.

Furnace started malfunctioning on a Saturday night, Joel was very responsive and helped diagnosis…read morethe issue. Arrived at scheduled time, repaired furnace, and provided insight on my future upgrade queries. Pricing was upfront and reasonable.

This company super bad, replaced a used AC starting capacitor charged me more than$400. The part…read moreonly less than $20. Don't use any service from sunbeam. Also they refuse to provide invoice or receipt, I called them several times, and laterly I gave up, please everyone avoid this cheating company!!!

After feeling the humidity going sky high and my thermostat reading 75°…read moreI noticed my carpet in spare room was wet, so I opened the furnace room panel and it was all wet and dripping on the floor into the room next to it. The guy who serviced it last did a bad solder job so they finally fixed it 2 days ago. 4 different ppl have worked on it! If it leaks again and my carpet gets moldy I'm gonna get a new carpet at their expense

Another company charged us almost 3000.00 to fix our central air. When they couldn't, they skipped…read moreout on us. I called Isaac HVAC and spoke with a rep in Rochester who was very empathetic to our situation. We are seniors with heart conditions and the temp was reaching 98°. We were put on the list for a very short wait time. Jordan came to our rescue. He was polite, on time and very attentive to what we were telling him regarding the air and the problems fixing it. He was done within an hour or so. The price was VERY fair. I am just amazed at the level of honesty, professionalism, courtesy and knowledge that stands behind this company. Isaac HVAC is the best. Hands down. Thank you all so very much.

Nothing sweeter than a repeater!!…read more Great Job to Jordan and the team at Isaac for not only getting the job done right , but also demonstrating urgency in moving my appointment up a day, providing me with a clear explanation of my issue, and being super friendly and polite. Jordan thoroughly inspected my unit and troubleshooted the potential causes for the "weird noise". Once he identified the issue, he quickly checked to see if the needed part was available. He then ventured out in the foot of snow we had,picked up the part and came back and did the install. Great job!! So, again Isaac came through when needed and I appreciate the attention to detail and professionalism demonstrated by Jordan and his support team.

Purchased a Tankless water heater 10 yrs ago for 3000.00 from Seneca plumbing. Tank stopped giving…read morehot water with a 111 code. Called Alan and he said he would call me back. Called him in AM and had to call him back just before 6 PM. He said because of my location finding it hard to get a tech out an he will call me next day. Waited until noon next day and called him back and again said had to get someone out but he will call me. Waited another and cancelled my service call with him because I got a total stranger which I had never done business with to come out in ONE HOUR! Alan then said sorry but he only has TWO techs that do Tankless water heaters. TWO! Sorry Seneca but you lost my business. So if you do get a Tankless from Seneca plumbing make sure you have a service tech on hand.

I'm actually very pissed. I have used this establishment in the past for hard to find cold air…read morereturn/heating registers in oddball sizes. I have a ranch home that was built in 1963. It has been expanded upon however I never felt the need the change some of the original hardware concerning our heating/cooling registers. Replacement was relatively easy since I had purchased correct sizes from this place in the past. My husband was hell bent on changing a cold air return in our hall. It's a truly weird size. It is like 29 " x 6 3/4". I'm just quoting numbers since I don't feel like running out to measure the one register being replaced. I have done this before. When Seneca Plumbing was actually on Seneca Street. Since they've moved to their new location that have added a website and an email option -they don't respond so don't even bother. We, collectively, are not DIY'ers. I had emailed Seneca asking if they could order the exact size and never had a response. Hubby called and was told that this item could be 'SPECIAL" ordered and we would receive a call when it arrived. Can you believe that I received a call the very next day saying that my "SPECIAL" order was available for pick up??!! Snow was flying as I heading out to pick up the return of my dreams. Hubby waiting anxiously for that moment when the new one was screwed in placed. We held our breaths, I shagged the cats away from an opening that would require a heating/cooling specialist should any of them enter the suction tunnel. And then, gasp, the freaking thing did not fit!!!! TOO WIDE! Hubby attempted to get a saw and I "saw" $$$$$$ floating out of my wallet after I had a carpenter in to repair what hubby attempted. Bottom line, it's kinda jimmied in. Like everything else. Then I looked at the receipt. Seneca SOLD ME A STOCK ITEM. 30 x 6. At double the cost of home depot. It you can't do what you say, then don't. Don't feed me lies. This place will never see my business again. If you do do business here, double check everything that they sell you.

Believe the worst…read more Bad marketing, overpriced product, shady tactics... Hour plus long "evaluation" that is really just a sales pitch. They promise a free gift or prize if you complete the "evaluation" which ends up being high pressure to get you to buy the product. The tester will be on the phone with his/her boss having a phony back and forth about trying to get you a better deal. Stay Away

SHAM!!!! Don't give this company your information!!!!!! They…read moremarket that they provide analysis of water samples, but I submitted a sample in March 2018 and never received the "analysis" I was promised! This is just a pyramid marketing gimmick!!! I've been getting junk mail & when you call to ask to be removed from mailings, the representatives that answer the phone just hide behind other staff advising you call back to be removed from the mailing list. !!!!!!!WARNING: STAY AWAY FROM THEM!!!!!