Well... the initial purchase and install went great! We love our pool! I actually didn't want to…read morewrite this negative review but I feel I have to. Buyer beware! Service after the sale is not something this company apparently does. We've had one of their pools in our yard for 9 months. This is on them. This is a matter of customer service. If they can't provide customer service after the sale for at least a year that's sad. I will gladly edit my review and give them the 5 stars they would have earned if they fix my pool. Until then.... 1 star. Would give zero if I could!​

We love The Pool Guys in atroy Mo.We got a great pool ,great price and they had So Cool Pool…read moreBranden was great to work with and aGreat Job!

the only pool service in the metro st. louis area, that knows what they are doing and cares about…read moretheir customers!! highly recommend!! thank you!!

We had Reflection Pool service install a pool for us in the fall of 2019. Since that time they have…read moredone all the services on the pool. After hearing stories about the challenges of doing a pool I can tell you that if you decide to use Kevin's team at Reflection Pool you will not have to worry. They are amazing. Kevin does a great job on communicating and setting very realistic expectations. Could not be happier with our pool or the services provided since. If I could give Reflection Pools a rating on 10 stars I would! Use them to build you a pool or service an existing pool and you will not be disappointed.

We shopped, compared and chose to buy a Harmonic hot tub from Prestige…read more Our old spa lasted 23 yrs and wanted reliable service, a quality hot tub and solid reputation which the purchase metrics was achieved with Prestige. 1. 40 yr history in business 2. Excellent service department 3. Spa with high user reviews and strong warrenty. 4. Price was competitive My recommendation is be smart. Go to prestige first as a benchmark for comparison

Brian and Kim were awesome through the whole process. Highly recommend. Timelines were hit and so…read morefar we love the new pool!

Very impressed with this company they said they would come and they did! Very knowledgeable about…read moreevery thing they did, answered all the questions we had and even took the time to show us. Fixed a bunch of leaks. Will definitely have them back for all our needs. Special thanks to Kevin and Johnny, they were great!

It really breaks my heart to have to post this but this company was great when Deb was the point…read moreperson. Sadly ever since they replaced her with Kourtney (who is completely incompetent and incredibly rude to boot) they have gone downhill. They terminated me after making up a story about ducks and geese being in my pool which is completely untrue. And they did this on my birthday days before I was hosting a pool party to celebrate. I was a loyal customer for almost a decade when they decided this customer (me) just doesn't matter. Never before have I dealt with this poor level of customer service and ingratitude. I would give 0 stars because that's what this company deserves at this point but unfortunately 1 is required for the review and feedback which I hope helps others to consider another company before using a corporation who apparently sees customers as expendable when other opportunities arise which is what I have to think is going on here. In addition I also asked about pool cleaning equipment with no estimate or response prior to the false claims of water foul and was sexually harassed by an employee at one point. The list goes on and on regarding issues and I stayed loyal but shouldn't have so save yourself the hassle and choose a more reputable company. In all actuality it looks like they can't keep or find employees to actually provide service. Sucks to suck I guess. Another company just going way downhill fast due to staffing issues. Customer beware

From the start of the pool project Don sales person was outstanding!!!! Walked us through the…read moredesign and quite the design it was!! His expert knowledge on the process was easy to understand throughout the project. The construction team was outstanding to work with. The front office folks are always professional, courteous, and could answer my questions in real-time or connect me to the right person to answer any/all questions. Blue Haven's Service Department has been great to work with over the past year Sara, Todd, and the entire service team. The owner Mark has reached out to me several times throughout the project asking is there any concerns/questions. Blue Haven has built our dream pool and it has been is several publications and a few more this Fall. Recommend Highly!!!!

I would NOT recommend Blue Haven Pools and Spas (BHPS) and strongly encourage you to look…read moreelsewhere. Problems include poor bidding, planning, oversight, and communication. BHPS did not check local codes or verify our property lines during the planning phase, which we hired them to do, resulting in more than twelve thousand dollars in cost overruns to us (after cost sharing explained below). We were told they would come to lay out the pool on 11/4/25 and dig the next day; however, BHPS showed up with equipment to start digging on 11/4/25. At that time, BHPS informed my husband that the pool would have to move 10' to the north because the pool deck had to be 10' off the property line, not the water's edge as they originally stated, planned for, and we approved, and that would require an extra 200 s.f. of concrete. We verbally approved the concrete at $2,900 ($14.50/s.f.), but BHPS sent a formal request for approval for $3,700. Our landscaper checked, and our fence is 4' inside our property line and nothing needed to move. On 11/20/25, BHPS sent a note in Jobtread stating they were inquiring with their St. Louis crew because their mistake would also require an additional 137 s.f. of retaining wall. The wall is ~4' at its peak and steps down as it extends to the north, which cannot equal an additional 137s.f. I asked for an explanation of their calculation the same day. BHPS never explained, and the hardscape contractor showed up on 12/22/25 to start building the wall without communicating with us, so we assumed they worked out the pricing consistent with the contract. BHPS subcontracts all or nearly all aspects of construction, does not supervise their subcontractors' work, and BHPS's communication between the subcontractors and us was extremely poor. Had I not been home, the stairs in one of the retaining walls would not have been built pursuant to the plan, and we also had to communicate between the electrician and BHPS that they sent the wrong lights and wiring couldn't be completed at that time. We were verbally told by one employee that they were going to pour our pool deck the week of 3/9/26. But then a new employee we hadn't met before stated that we would have to build another retaining wall first because erosion could occur and impair the deck's integrity, even though the deck in the contract was supposed to be a monolithic pour with a hardened edge and able to withstand the elevation. BHPS sent a schematic on 3/24/26 showing what was needed for a lower wall and then informed us that we would also have to pay several thousand dollars for the original wall where they significantly underestimated the s.f. and never explained their revised calculations despite our request. After we verbally agreed to share costs with them on 3/24/26, BHPS sent formal documentation of the agreement on 3/25/26 with yet another change to the s.f. of the lower wall resulting in an additional $600 over what we discussed the day before. We asked for explanation before remitting payment. Upon arriving home from work the evening of 3/25/26, we found the hardscape subcontractor had already started work on the new wall without our authorization because we had not agreed to the extra $600 or signed the change order. Further, the subcontractor was placing the wall in an incorrect position that would have significantly shrunk the size of the pool deck we already paid for. We paid the additional costs, including the extra $600 on 3/26/26, to get closer to completion. They finally started framing the deck on 4/7/26 and did not plan to use rebar resulting in additional costs above the $12,000 mentioned above for us to support a gazebo/outdoor kitchen. On two occasions, BHPS requested payment prior to completion of work outlined in the contract. We signed the contract with BHPS on 10/13/25 and have consistently and quickly paid pursuant to the contract after work was completed. It is now 4/21/26, but the pool is still not finished because neither the plaster nor retaining wall stairs have been installed. We were assured on multiple occasions that the pool would be done for a party on 5/15, but we were informed on 4/16/26 that we could not swim in the pool for at least two weeks and really it should be 30 days. I come from a construction family, understand that things happen, and weather can always be a factor. But, it has overall been warm and dry in the KC metro over this period, and the problems we experienced are attributable to poor bidding, planning, and oversight on the part of BHPS. Please feel free to reach out for additional details, or copies of emails, texts, Jobtread messages, invoices, payments, contracts, or photos.

Jak is a pathological liar. We hired him in March to replace out unground pool liner. To make a…read morevery long saga short, we have spent the entire summer chasing him down to do the job. There is ALWAYS an excuse or something is ALWAYS someone else's fault. Needless to say it is now September, I have a concert hole in the ground a little chance of finding someone else to do the work. My $8000 problem will soon be a $50,000 problem and it is all thanks to Jak. Do yourself a favor and do not hire him.

From the owner: We offer Weekly and Bi-Weekly Pool cleanings. As well as openings and closings, and liners.read more

I ordered a new hot tub cover from this business. They gave me lots of quality options to choose…read morefrom and designed the cover exactly as I wanted it. Once the cover was ready, they came out and installed it, took the old cover away, all without me having to be to be home. Very professional service without any issues. Also was almost half the price of another company I received a quote from. Highly recommend!

They moved a used hot tub from the seller to my house. They were at the seller's on time and my…read morehome on time. They were nice, knowledgeable and efficient.