Service Provided: Pool Opening and Water Balancing…read more Very knowledgeable, provided excellent service at a reasonable price. I will use thier services again.

I had an appointment booked and no one showed up. I have sent text messages, emails, and called…read moreevery day since (6 days ago), no answer or reply.

We recently stopped by St. Louis Hot Tub Warehouse to take a look and see what we might be…read moreinterested in. We had been shopping around for a hot tub for quite some time and just needed to see a few in person to make a decision. We were greeted by the owner, who was more than happy to lend us his time. He answered all of our questions and a few we hadn't even thought of yet. Long story short...we ended up leaving with a brand new unit for a wonderful price. We couldn't be happier. It's been a few months and is just gets better and better. Thanks again!

We needed a hot tub moved and this business did not disappoint! I called on a Friday afternoon for…read morea quote and some questions. The questions were answered and I received the quote within minutes. The quote was accurate and did not change. They called the morning of and let us know when exactly they would be arriving. The move was easy and seamless. I highly recommend!

We shopped, compared and chose to buy a Harmonic hot tub from Prestige…read more Our old spa lasted 23 yrs and wanted reliable service, a quality hot tub and solid reputation which the purchase metrics was achieved with Prestige. 1. 40 yr history in business 2. Excellent service department 3. Spa with high user reviews and strong warrenty. 4. Price was competitive My recommendation is be smart. Go to prestige first as a benchmark for comparison

I am a retired CA and have seen and worked for a number companies. Presitige Pools is close to the…read moremost incompetent company I have ever seen. Customer service from 1 to 10 would be minus 10. Go somewhere else

We had difficulty reaching anyone initially from Leslie's online store. However, we did get a…read moreresponse. Leslie's resolved our problem promptly. Even though they were low on stock, they gave us a great deal on other items we needed for our new pool.

From the owner: Leslie's is your trusted neighborhood pool store in O Fallon, Missouri and a go-to destination for…read moreall things pool and spa. We offer the best selection of pool and spa chemicals, pool cleaners, equipment, cleaning accessories, floats, and pool toys. Count on us for complete pool care, including free in-store water testing, free cleaner inspections, and free in-store labor on repairs. Shop your way -- in-store, online with easy in-store returns, or through the Leslie's app. And don't forget to join the Leslie's Pool Perks Rewards program for special offers and savings every time you shop.

Our neighbor has used this company for years to open, do maintenance, clean, and close the pool…read more Consistently, we have had issues with this company as a neighbor, ranging using our property to transit to and from the neighbor's pool to actually blocking our driveway with their vans. We have spoken with their technicians who are responsible for this behavior. We have spoken with their management in the office - yet the behavior persists - with today, we having to again ask them to move their van from being parked in front of our driveway, so we could use it. The responsible individual grudgingly moved the vehicle a few feet, expecting us to still drive on our grass, before realizing that it wasn't going to happen and eventually relocated the van. I rarely give such poor reviews, and certainly don't and now, never will actually use their service. But their service of our neighbor's pool negatively impacts us and I can only imagine what kind of service my neighbor must receive if such blatant lack of care, or at best, inattention is exhibited by their staff.

Bought a Hot Spot tub 2 person. Great customer support. Included installation. Talk to Bobbie…read more She will take care of you..

Wideman installed my Pool many years ago. I have had a wonderful experience with the pool and the…read moreCompany! Rodney was here today closing my pool. I feel very secure using them. The best.

Wideman Pools are the only company I trust to maintain my pool! They installed in and have doen…read moreevery opening and closing each year.

Service department very helpful and knowledgeable. Store has everything you need for the poolread more

I hate giving bad reviews but this is the 3rd year R&S has opened my pool with consistent issues…read more (they close it as well). So third strike.. I've gotta find someone better!! We never see the same techs returning. And we've had issues every single year. It's like they hire new guys each summer and they're clueless. Last year I was told by a tech, he "didn't know the system." This year the pressure valve on the filter was left open, I had a pressure code on my heater (so it was not functional) because I had no pressure to the system with the valve open! I found one of my jet covers in 2 pieces in the middle of the pool. A plug was left on the ground by the system. My pool entry handle is so loose, I've got to tighten it. The system was not primed properly, done with such little water the box was smoking hot when we opened it. I'm thankful I didn't loose a motor. I've called with a couple of questions trying to troubleshoot these issue but was given some bad information. He gave me an electrician's number for the heaters PS code?? I'm sorry they can be the nicest people but this is their profession, not mine. I shouldn't have to go behind them to fix things that are wrong and effecting pool operations or done with little to no care of correct outcomes. Especially for what is charged. I would think a pool opening includes ensuring the system is functioning correctly and if something is not, then notify the owner before driving away. Which they never do check out and let us know how it went or any issues that need addressing. The process is piss poor to say the least.

In store service is fantastic. We are relative newbies as far as owning a pool. After having…read moreanother company (who's name has something to do with Spring, Summer, Winter and Fall) install a salt generator for us, I took my water samples to said company to get our chemistry straightened out. $300 in chemicals later, I had cloudy, green water. Fed up, I took a sample up to St. Charles Pool and Spa, and that afternoon, I had a sparkling, clear pool. I've never gone anywhere else with chemical questions since! They also helped me troubleshoot a motor problem I had last year, setting 2 motors up in the back room to check their performance. I highly recommend this store.

Worst customer service I have ever received. Andy is dismissive, condescending and genuinely…read moredoesn't care about the customer. I have had countless issues over the last couple years with St. Charles Pool and Spa opening/closing my pool as well as no weekly maintenance. Very half ass job with the closing causing numerous issues opening in the spring. Pushed the opening back several times this past spring, and left with it pond green colored and told me to shock it. Pics are from day they opened to 4 days after and they refused to come back to get it right. Every time I call to get them to come back to fix their errors, Andy tells me 10 different excuses and ends up saying it is my fault. The only thing they're good at is racking up the chemical charges every week and billing the customer. Do yourself a favor, never use these clowns. It will end up costing you so much more in the end as they have no clue what they're doing and send incompetent people out to do the job causing $1000s in damage that they won't fix.

I am updating a negative review I gave this company. Although I had the problems as previously…read moreposted for my first pool season, the owner Keith Chandler and his guys, Fred and Dillon, came through for me this season. The pool is open and looks brand new as promised to me. Keith continues to stand behind his company and their work, he has answered and responded quickly to my every call and worked with me every step of the way to finally correct the initial problems. In many cases it's too little, too late but I now have a new confidence in Keith and his installers at Scenic Pool. M

Pools are a big investment, so it is important to get the right company. I picked Edgewater pools…read moreover several others and I was not disappointed. They were Outstanding in every way. Their design abilities, pool experience and quality work was outstanding. They really did exceed my expectations! With all projects there are issues that arise, but EdgeWater pools took the responsibility and made it right! People that see our pool and are amazed at its design and quality. I get asked if I had to do it over would I still use Edgewater pools or go to another company. Without a second thought I would use EdgeWater pools again!

The service and selection of patio furniture available was great. We bought OW Lee USA made…read morefurniture and love it. The Customer Service is the way it used to be. They ordered the wrong material for our patio furniture cushions and ordered the correct ones no questions asked and left us use the wrong ones until they delivered the new ones. They even picked up the wrong ones at the same time. Then they sold us the covers that were generic and took them back so we could order the OW Lee covers instead. I give them a big thumbs up on their customer service. I thought the price was a little expensive but well worth it to get USA made quality. Would highly recommend them!!

I'm extremely disappointed with my experience with Watson's regarding my hot tub cover. When I…read morepurchased it, I expected a quality product that would hold up under normal outdoor conditions--because that's exactly where hot tubs are typically used. Now that the cover is failing, I reached out for warranty support, only to be told it wouldn't be covered because the hot tub was not under an additional cover or structure. That requirement was never clearly communicated at the time of purchase, and frankly, it seems unreasonable. A hot tub cover should be designed to withstand being outdoors without needing to be protected by yet another cover. It feels like a loophole to avoid honoring the warranty rather than standing behind the product. Very frustrating and disappointing customer service experience. I would not recommend based on how this situation was handled.