I'm extremely disappointed with my experience with Watson's regarding my hot tub cover. When I purchased it, I expected a quality product that would hold up under normal outdoor conditions--because that's exactly where hot tubs are typically used. Now that the cover is failing, I reached out for warranty support, only to be told it wouldn't be covered because the hot tub was not under an additional cover or structure. That requirement was never clearly communicated at the time of purchase, and frankly, it seems unreasonable. A hot tub cover should be designed to withstand being outdoors without needing to be protected by yet another cover. It feels like a loophole to avoid honoring the warranty rather than standing behind the product. Very frustrating and disappointing customer service experience. I would not recommend based on how this situation was handled. read more

Watson's of St. Louis | Hot Tubs, Furniture, Pools and Billiards - They told me I shouldn't have our hot tub out in the open it needed to be covered! - Hot Tub & Pool Near Me - St Charles, Missouri

Bought a swim spa at the Watson's in Chesterfield, MO. First why they don't thrown in steps with a significant purchase line that who knows...it should be a red flag. Second my Bullfrog swim spa padding started peeling up. Tried to get Watson's service to respond and they have not. In person they were non responsive to my situation. Email and calls either don't respond at all or they promise to review and get back to you. So the Bullfrog swim spa is a good tub, but I'd purchase either directly or from a more service effective business. read more

Watson's of St. Louis | Hot Tubs, Furniture, Pools and Billiards - Pad starting to separate - Hot Tub & Pool Near Me - St Charles, Missouri

First, let me say that I rarely if ever do a review, but I felt I had to share my recent experience at Watson's. I have purchased well over $10,000 worth of patio furniture and umbrellas from this store. About a month ago, I went in to shop for a new patio umbrella. I knew the purchase would be over $2000 and was surprised that I was barely acknowledged when I went into the store. A very elderly man was on the sales floor and didn't seem to care whether he made a sale or not. When spending that much money for an umbrella, I felt the least he could do is explain the features and benefits of the umbrella. He barely made eye contact with me and yet told me that he's been working there for a very long time. I ended up leaving the store without making a purchase. I will look elsewhere for a quality patio umbrella with a sales person that is interested in making a sale. read more

Purchase a pool at the beginning of August. The salesman stated we would be in the pool by the end of the month. Mid-September and still not ready for use! Delivery was 2 weeks late. Had to call the store a dozen times to try and get a scheduled date set for the install. Third-party installer who ran his Bobcat until almost midnight because he didn't show up until 7 pm! Filled the pool as directed, and the skimmer box leaked, and the connection from the pump to the filter was damaged by the installer. Lost 3000 gals of water! Called the store and they were in a hurry to schedule a tech to come out, "I think I can get someone to you in two or three days". Would highly recommend going to any other pool store than Watson if you are looking for a pool! read more

Never do business with Watson's of St. Louis. Absolutely the worst service! We ordered our patio furniture in February- it is now July and we have only received half of the furniture! Nothing but excuses. Beware doing business with them. read more

Wish I read the reviews before we stepped into the store.. went to look at couches and the salesman was super pushy. He started showing us some options, then I mentioned that we wanted to look around and would let him know if we needed anything. His response, "the store is slow so I will still walk around with you." Felt very uncomfortable and pressured to purchase things we weren't even interested in. I asked again nicely if we could just browse, and he still followed us. Not worth our time for overpriced sectionals and desperate pushy salesmen. read more

DO NOT PURCHASE HERE!!! They will install your pool and leave you w/o any options when their product fails in just 5 years. Not refusing to cover anything....they will give us the parts, meanwhile the pool; that was installed by Watson's, is half in the ground, where Watson's installed it. They will not even find someone to install their product or do any work on the pool...I love tried calling their installer and it's just a voicemail that nobody checks. We purchased their most expensive pool, and paid for the "lazy man's package" which was laughable given the state they left my yard in, which is still not right. read more

Watson's of St. Louis | Hot Tubs, Furniture, Pools and Billiards - Spare parts? - Hot Tub & Pool Near Me - St Charles, Missouri

We have purchased 'Theatre style' furniture & deck furniture. The salesman was very knowledgeable especially since I did my research prior to shopping. He answered all questions honestly and he didn't rush us, so we shopped around but came back because they had the best rates w/o any extra charges or over-warranties. The delivery people - Nick & Brannon were super especially with their care & patience since the furniture was heavy & the stairs were steep. read more

Service Manager Mike came out to the house himself on two separate occasions after i raised a stink and made it right and I have a well working hot tub again. Thanks Mike read more

Super shady, lie about voltage requirements repeatedly to get the sale, never called to set up delivery, we had to call them. it finally comes and the screws in the front panel to reach the "easy plug" option, and the screws start coming out half eroded and broken. literally no call back and when i complain, they act like i'm the problem. will say anything to get the sale and don't care afterwards...even when the sales guy Brian called us back he said he had no clue where the plug was, probably in the front or back panel. BUYER BEWARE read more

Watson's of St. Louis | Hot Tubs, Furniture, Pools and Billiards - 2 screws that broke off halfway while trying to open panel - Hot Tub & Pool Near Me - St Charles, Missouri

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After searching all over St. Louis, I decided to try Watson's for pool patio furniture. When I say I looked everywhere, I looked everywhere from "high end" stores to online. Watson's has a huge selection, but thanks to their sales team, the process went off without a hitch! I don't recall our sales rep's name, but they guided us to Tropitone chairs and a Treasure Garden sunbrella. Our furniture still looks amazing! We opted for delivery, and that was wonderful as well (this was pre-COVID). I will definitely start with Watson's the next time I'm in the market for this type of furniture. read more

Watson's of St. Louis | Hot Tubs, Furniture, Pools and Billiards - Tropitone chairs and Treasure Garden sunbrella - Hot Tub & Pool Near Me - St Charles, Missouri

We ordered a sectional with power seating form Watson's. While it took a minute to get it, due to supply chain, it finally came in. We scheduled delivery, and two of the nicest guys ever Khyle and Nick brought it out. They were awesome! After they left I noticed a tiny hole in the console. I immediately called Watsons and they were able to send the guys out with a new one. SAME DAY! Long story short, the dye lot on the one of them was not the same and my being picky they bent over backwards to make us happy. All of the staff were awesome,and EXTREMELY patient with me and worked to make it right. Thank you Robin, Jerry, and Watsons. Our new sectional is beautiful and comfortable! read more

I have been a customer since at least 2012. We purchased a pool and had it installed. There was a hole in the liner which they patched the first year. Although I wasn't happy about having a patch in a brand new pool, we agreed to let it ride. It has not leaked at all. We have replaced the pump motor twice. The first was under warranty and was replaced at no charge. The second was within the last two years and was caused by our own negligence. They no longer make the same pump so we purchased a direct replacement which they had in stock at a reasonable price. We had to replace the liner this year after at least ten years. The liner we received was the exact same liner and it was in stock. Any parts we have ever needed to replace have been ordered and we have received. read more

Buyer beware. Super shady business practices. Ordered patio furniture (paid in full) and was told it was in stock we could pick up next weekend. No call, not a word. Call them to find out our furniture would not be in for 2 months. Huh? Not what we were told last weekend?!? Totally unapologetic. Lied straight to our face to get a sale. Waiting on a full refund now. Wont ever walk into their store again. read more

GO SOMEWHERE ELSE, ANYWHERE ELSE We bought one of the top of the line massage chairs that we received in November. It was already broken by the middle of December and service came and were unable to repair it. We were told that a new one was ordered. After waiting for 6 1/2 months for a replacement chair we opted to have it picked up last week. As I am writing this today no refund has been completed and in following up they say a chair was delivered the day they picked up the broken one which did not happen. After months of empty promises of calls to keep us appraised of the status of the replacement chair and now this I would recommend everyone think twice before making a large purchase through this company. They continually lie and lie read more

No one acknowledged our presence. No one even said hello or offered to help us find anything. We looked up what we needed for our new hot tub online while standing in the store due to lack of help from the staff. Will not be returning. They asked at check out did anyone help you out today and I just had to laugh. Terrible experience. Come on now y'all can do better than this. To top it all off there were about 6 employees just lounging around on the sofas by the door hanging out. read more

First and foremost I would like to let anybody know who is wanting to shop at Watsons, ask for Rob Cadillo. I was trying to purchase a green mountain grills pellet grill and was having nothing but trouble. When Rob stepped in and saved the day. He not only return phone calls as promised, but worked some magic to get me the grill on time for the birthday gift it was meant to be. read more

Early part of May 2020, I have my tax returns from Fed and State of Missouri. I'm re-doing kitchen and want to do the best job possible. Had good exp with Watson's in Memphis Tn. and went to see what's new. Spent $1,100.00 on 2 bar stools for the kitchen counter. Picked the colors and the style and paid cash. Yeah I choked on the price but I knew the rep. Month later have heard NOTHING. called store. Sorry sir problem with shipping your gonna have to wait another 2 months. My brother is a shipping manager with a large freight co. Guess what.., Watson's is a liar. Ready and loaded for bear called Watson's again, they did not admit to the lie. said the manufacturer couldn't deliver. Watson's is a LIAR run for your life.., better yet don't enter the front door. Yes still waiting on my money to be returned. read more

I have been in and out of there ever week or two for a couple months with pool water,I buy what they say I need and do it....still terrible green and gross,the best it has gotten was cloudy and not green. read more

Absolutely no pressure sales. A defective table was promptly replaced. However the patio furniture started falling apart after 1 year. It definitely was a defective product. Watson's response was that the warranty was over and nothing could be done. They also had the nerve suggested some new furniture. read more

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I strongly suggest a second thought when purchasing from Watsons. We have made two large purchases. The first one was fine, because nothing was wrong on delivery. The second item was delivered with a broken piece. The deliveries are subcontractors and not part of Watsons so I had to call Watsons for the piece. And when I said I had to call....I had to call 8 times over a 7 month period. Each time I got an apology and they would check on the piece. I never received calls back and they never followed up on it. The service manager admitted they have no reminder system to follow-up with the manufacturer. So as a consumer I have paid 8,000 for a broken item that I had to be their reminder to keep checking on it with still no update on them checking on it. HORRIBLE SYSTEM and I will NEVER make a large purchase with them that I may have to have the trouble of being the "follow-up" person on a piece delivered broken. read more

The service department will never call you back with updates. I have been waiting for 2 months for parts from manufacture and the only update I get is we will call you back. I will never purchase anything from them again. read more

Purchased a power reclining leather sectional unit. The bottom fell-out of one reclining section after only a few weeks. It was replaced a week later. The new reclining section would not fold completely from day one. At removal of the entire set another week later, I learned that the legs were not installed on the replacement section. Therefore, it was unable to fold correctly. To summarize, (1) poor quality product, (2) slow and poor service and (3) no refund of my $4,000+ seven days after they have had the piece of cXXp. Why attempt to do business with this bunch? The answer, you should not even start. read more

EXCELLENT customer service! After working with us and refunding our very large purchase due to unforeseeable circumstance (on our side not theirs), they have gained a customer for life. I can't say enough good things about Watson's. If you're considering shopping from this retailer, you will not be disappointed. Customer service is beyond fantastic! read more

Wanted a new pool for next year. Salesman was very attentive and knowledgeable. He only showed me those that matched the spec's I provided, guided me with a couple decisions I was unsure of, and didn't try to upsell anything. Good experience and good price. read more

If I could give this establishment less that a one I would. Furniture ordered in August arrived in November-that was fine Covid slowed everything down. The cushions were the wrong size. They ordered new ones-we heard NOTHING. Called in January "they have been shipped". Still nothing. Called in Feb. They have been shipped". Nothing again. Finally my husband went to the store two days ago and Miracle of Miracles they had arrived. After pushing the issue they want to give us a store gift card. I am Not spending another penny in this place. Go to Forshaws. read more

Wanted to give kudos to Mike, the Service Manager. I've been having start up problems with my hot tub this year when I drain it and put in new water. Mike has been great trying to help me troubleshoot the problem. Wasn't able to get it started last Monday so I called Mike on Tuesday. He sent one of his service guys out and replaced the heater yesterday. It's working now. Mike, thanks for jumping on this right away and getting this resolved! Great customer service and follow up! read more

First time visit to the store for patio furniture. Definitely exceeded my expectations. There was something for every budget. Renee was very helpful. No pressure sale. I even found some bar stools on clearance for the new house! I'm glad I bought from Watsons. read more

Today I bought some new patio furniture at Watsons. Brian was our salesperson and he was knowledgeable and very helpful. The process was easy from the time we walked into the store until we left with our new furniture. We will definitely shop there again! read more

We bought a hot tub from Watson's 13 years ago. They were always great on coming to our house to service it over the years. Just recently the pump was not working. Because the company no longer makes the model of our pump, Watson's recommended a place that could fix it. Getting it fixed turned out to be an ordeal, but Watson's was great. They worked with me and had to make several trips to our house. The manager in the service department was great at getting us scheduled and Mike the man who came out to our house was very nice. The hot tub is finally up and running. Enjoyed it last night. Thank you, Watson's! read more

***Got a call from a manager today and he was very helpful and apologized over this matter. He offered us a tub at the price we were quoted and an in store credit. We had already went elsewhere and bought a tub but he still offered to mail us a credit to the store. He did everything to correct the issue and assured me it should have never happened the way it did. I really wasn't expecting much after this experience but I am pleased with the outcome and the fact that they tried to make this right. We will be going back and trying again for a better experience which I'm sure we will have. I am only keeping my one star review as I know people will look to it to see why it was left (I always go to the bad reviews first) so I want them to see that this was made right and we are happy with the outcome*** read more

I have nothing negative to say about this place. Their selection was good and their prices were okay. They leave you alone to browse or help you if you ask. There are two reasons they lost my business though. Another well known store in Chesterfield Mo has an outstanding selection and much more to chose from. Also, the other store provides a military discount. The other store got my business. read more

We purchased a hot tub from Watsons! John was our salesman and he was great, not pushy and patiently answered all our questions. We got a great deal. We came back the next weekend and bought an entertainment console with an electric fire place. I checked prices and it was by far the most competitive price. We will be back in the spring for our patio furniture! read more

If you are looking to upgrade or build a man cave/outside entertaining area, Watson's is the place to go. It has everything you could need. Their prices are comparable to a place like Amini's and maybe even a little better. The service was great and very easy. When it comes time to build the man cave I'm coming back here for a bar, pool table, hot tub, and fire pit. read more

Bought a hot tub from them and after two years we discovered delamination's in the fiberglass. These areas are weak spots in the fiberglass in the spot where you enter/exit the tub. When we reached out to them they initially said they would be replacing the tub. Now they changed their mind and want to put patches on it. Two years old...guess the buyer should beware. $8K isn't enough for them to stand behind the products they sell. read more

I could have spent all day at Watson's. They have a HUGE selection of beautiful patio furniture, billiard tables, message chairs, hot tubs, pools, and more! We went in to look at above ground pools and ended up leaving having financed the pool we went in to look at. The financing process was easy. My only complaint is that we had to ask for help from a sales associate where other couples were getting approached by the sales team. Maybe its because we are younger and they did not think we were there to buy. Either way, we walked out having purchased what we went in to look at and I'm happy with how the transaction was completed. We cannot wait to get our new pool! read more

I have purchased great patio furniture in the past, but this time our experience with the salesperson was less than desirable. He was unsure of each and everything we asked about and in the end we left empty and exasperated. I realize that new employees have to learn, but it was not a busy time of day when we went and he definitely needed help. read more

I bought a hot tub for nearly 6,000 dollars. Three months into it stop working correctly. I scheduled an appointment to get it repaired and took off work. No one showed up or even bothered to call me. I called Back and rescheduled a few days later. The service manager said the part was ordered and it will be a week. He could not tell me what the part was because no one ever showed. I waited a week and called back. Then, They sent service man to come out and trouble shot the issues and said he will get the back in a few days and be back. Two weeks later I call them and the service manager the part was ordered but they have no tracking and it was the manufacturer fault. I told them to get it fix ASAP. It was over a month already. They sent out another service man and he did the same thing. "Ordered" the part and it will be a few days. A week later I called again and they did not have the part. I spoke with a person who claimed to be the general manager and said it will be resolved immediately. Another week passes by and still the hot tub is not working correctly. I call Back again and they state they will remove the part from their display and be here Wednesday to fix it. Wednesday comes around and no calls or shows up again. I demanded a refund, which they refused. Then had the nerve to call me a lier staying they called and talked to me and then changed it to they left me a voicemail saying when it will be fixed. It took over two months to get it repaired and absolutely the most incompetent business and unethical workers around. One lie lead into another and another, until they blamed me. They offered a gift card which I refused. I will never step foot into their business and I stronger recommend you do the same. Pick a company with integrity and values their customers and their word. read more

My husband and I recently went to Watson's to look at outdoor patio furniture and a gas fire pit. Their staff was very friendly and was very informative on their products. We ended up purchasing a beautiful set there after going to other high end stores for patio furniture. Watson's had the same furniture at a better price and friendlier staff. Looking forward to the arrival of our new furniture. read more

On June 20, 2017 I ordered replacement slings for my Hanamint patio furniture set that I had originally purchased from Watson's. My replacement sling order was almost $400. I was told my replacement slings would take 4-6 weeks to come in which I was fine with. After to many calls to Watson's and my sales representative at Watson's, over three months later on Sept. 22, 2017 I was notified my replacement slings had arrived and I could come and pick them up. After getting home after picking them up I opened the box to discover they were not even the correct slings. I returned the order and asked for my money back. What a waste of my time and money! Having to wait over 3 months to get my order, and then it not being correct is unacceptable. I will do business with another Hanamint patio furniture dealer for future needs. read more