A huge thank you to the 2 pool gentlemen who helped us out getting chemicals for the pool. Decided…read moreto stick with bacquacil but only after they explained other choices to me. Also extremely happy the price of the bacquacil kit that I needed was cheaper than any online places that I had looked at. Thank you so much for your great customer service

Paid an extra $360.00 to get my endless pool top delivered in 4 to 6 weeks , it finally arrived in…read moreabout 10 wks, didn't even call when it came in. Terrible service!!!

Worst customer service I have ever received. Andy is dismissive, condescending and genuinely…read moredoesn't care about the customer. I have had countless issues over the last couple years with St. Charles Pool and Spa opening/closing my pool as well as no weekly maintenance. Very half ass job with the closing causing numerous issues opening in the spring. Pushed the opening back several times this past spring, and left with it pond green colored and told me to shock it. Pics are from day they opened to 4 days after and they refused to come back to get it right. Every time I call to get them to come back to fix their errors, Andy tells me 10 different excuses and ends up saying it is my fault. The only thing they're good at is racking up the chemical charges every week and billing the customer. Do yourself a favor, never use these clowns. It will end up costing you so much more in the end as they have no clue what they're doing and send incompetent people out to do the job causing $1000s in damage that they won't fix.

Honest, conscientious, thoughtful and very helpful staff!!!!!!! Hard to find any more!!! They…read moreactually came when they said they would & took care of my needs for the pool in a timely manor & I feel they treated me as they would have wanted to be treated themselves!!!!! Put new heavy duty springs on my pool cover to fix the problem. One of the few companies left who really care!!!!!

Service department very helpful and knowledgeable. Store has everything you need for the poolread more

I had my pool opened by R&S. in the past they did a good job. this year, my pool was actually in…read morepretty good shape when they took the cover off. they 'finished' and I tipped them. then I walked out to look at it because I could see debria on the side. I was shocked becuase they never brushed anything and there was clearly lots of debris left. I came to the store and when I asked how it should look, I got the expected answer. then I showed the person pictures. he then went to get a manager. this entire time I am as calm as a cucumber. she comes out and says well my picture shows murky water. I show her the pics and she says 'I don't know what that is'. CLEARLYthe pool was not cleaned properly..actually barely cleaned. I showed her a clear pic and asked 'you don't see that'? She got that cold dead look of 'I'm standing my ground and disregarding you' and walked off. I paid almost $800 and left the store.That attitude and the bully technique does not work with me. I am hoping I can post pics in this site. You be the judge. I will never use R&S again for anything.

I had an appointment booked and no one showed up. I have sent text messages, emails, and called…read moreevery day since (6 days ago), no answer or reply.

Fired for being rude to my employees. Came to my property all up in arms because he has no…read morecommunication skills. I would have gladly paid the prepaid charge had he let me know about it but it was never mentioned, then he emails some email address I haven't used in years to request the payment. Terrible customer support. Anger management issues. Inability to communicate.

the only pool service in the metro st. louis area, that knows what they are doing and cares about…read moretheir customers!! highly recommend!! thank you!!

We had Reflection Pool service install a pool for us in the fall of 2019. Since that time they have…read moredone all the services on the pool. After hearing stories about the challenges of doing a pool I can tell you that if you decide to use Kevin's team at Reflection Pool you will not have to worry. They are amazing. Kevin does a great job on communicating and setting very realistic expectations. Could not be happier with our pool or the services provided since. If I could give Reflection Pools a rating on 10 stars I would! Use them to build you a pool or service an existing pool and you will not be disappointed.

Well... the initial purchase and install went great! We love our pool! I actually didn't want to…read morewrite this negative review but I feel I have to. Buyer beware! Service after the sale is not something this company apparently does. We've had one of their pools in our yard for 9 months. This is on them. This is a matter of customer service. If they can't provide customer service after the sale for at least a year that's sad. I will gladly edit my review and give them the 5 stars they would have earned if they fix my pool. Until then.... 1 star. Would give zero if I could!​

We love The Pool Guys in atroy Mo.We got a great pool ,great price and they had So Cool Pool…read moreBranden was great to work with and aGreat Job!

They were so nice, educative, and thorough. Every detail was considered and then some. And at the…read moreright price point too! Thank you :)

I originally messaged this company back in March to inquire about pool opening costs. They were…read moreincredibly helpful and responsive and we scheduled our opening for May 15th with them. We waited around when we were told they would be there at 4pm and they never showed up. We got a text 3 hours after the time we were told apologizing that they weren't able to get there but that they would try to be there the next morning depending on weather. We heard nothing from them for the next 3 days. I finally reached out again to double check if they would be coming the following week. And I got a response apologizing again for the delay but that we would be the priority the next morning. Now we are 5 days after that and I've been blocked on Facebook and my texts have been left completely on read. This is INCREDIBLY unprofessional. I would not recommend this company to ANYONE. The lack of communication alone is horrible, but the complete ghosting of a customer is so unprofessional.

We shopped, compared and chose to buy a Harmonic hot tub from Prestige…read more Our old spa lasted 23 yrs and wanted reliable service, a quality hot tub and solid reputation which the purchase metrics was achieved with Prestige. 1. 40 yr history in business 2. Excellent service department 3. Spa with high user reviews and strong warrenty. 4. Price was competitive My recommendation is be smart. Go to prestige first as a benchmark for comparison

Brian and Kim were awesome through the whole process. Highly recommend. Timelines were hit and so…read morefar we love the new pool!

Pools are a big investment, so it is important to get the right company. I picked Edgewater pools…read moreover several others and I was not disappointed. They were Outstanding in every way. Their design abilities, pool experience and quality work was outstanding. They really did exceed my expectations! With all projects there are issues that arise, but EdgeWater pools took the responsibility and made it right! People that see our pool and are amazed at its design and quality. I get asked if I had to do it over would I still use Edgewater pools or go to another company. Without a second thought I would use EdgeWater pools again!

Had a great experience with Edgewater Pools. Did a wonderful job on our pool and executed our…read morevision of what we wanted. And they were quick. I'd recommend them to anyone.

The only reason for the four stars is that when I had called before coming in, I was told because I…read morelive so close I would not have to pay delivery and there was no delivery fee. I think there was some miscommunication, which is upsetting. As much as we spent, I would have preferred to go somewhere else that offered free delivery. I also gave her the measurements of what we needed to fill, and we did not get the correct amount so I will have to try to get this corrected somehow. When we arrived, we went to the trailer building to pick out rock. It was nice that there were tons of staff to easily help us and it was pretty easy to pick out what we wanted and we gave her the measurements. She calculated it and gave us a price, so that was pretty efficient and helpful although it was not correct. I think there was a miscalculation I am unsure. There is a lot to offer here and they've been here for years. If you need help, the staff is super quick to help with no questions or hesitations. They are all very friendly. When they came to deliver, they called before they had my way to confirm delivery and address once they delivered. I wish they would have knocked to notify me or ask where I wanted the rock and said they just dumped and went so now we cannot park in our driveway until we get it moved.

Many people recommended World Outdoor Emporium for a good, solid bird bath. I found a bird bath…read morethat I love and so much more. Their selection was plentiful and of better quality than any other store I visited. And the prices were better too. If you need anything for your outdoors, go there. Also, find Danny. He'll help you find and carry anything you need. He knows every inch of that place like the back of his hand. He's so hard working, and he smiles a lot too. I wanted to stay longer, but my husband made me leave :)