Started using Josh and Waters Edge Pools this season. I knew of his work for years (He ran the…read morecrew that built our original pool) and now that he has opened his own business it was an obvious decision for us to trust him with the pool. The opening went well. In addition to the normal opening, he fixed my gate to the pool without even mentioning it. I just noticed it was working after he left. (no charge). This was an easy correction but service like this is rare these days. We will continue to use Waters Edge and recommend to our friends. He is also a polite person but you just get that as a side benefit.

From the owner: Specialize in custom Gunite inground swimming pools, retaining walls and custom Waterfalls. 3D…read moreRenderings are available upon request.

The following is an honest and fair review of Prestige Pools. Prestige installed a Trilogy Atlas…read moreFiberglass pool for our house in 2016. I will start with the strengths: -Brian (salesperson), is AMAZING! Brian has probably heard it all, and has gone to bat for us when needed. Brian also provided terrific insight, and didn't just try to upsell us on things we didn't need. -Quality: after hearing some post installation horror stories, and seeing other pools built, I have no doubt Prestige's work was top of the line (at least for our pool). We have some mystery footprints on the bottom of our pool that appeared during installation, but by the time the project was completed, we were kind of over it. -Water samples: Prestige does a great job of providing water readings. There's been a few times I've gone in for a reading, and the machine has been down, but it's computerized, so just a quirk of technology. Now for the negatives: -Project management is not a strong point for Prestige. We were told our pool would be ready to swim July 4, it was in the ground a July 4, but definitely not swim ready (filtration system wasn't ready, etc), not even close. We never knew if a crew would be out, it was always a mystery trying to find out if they would be on-site for the day. There's lots of moving parts in a pool installation, and Prestige could benefit from having someone on staff with project management experience. -Communication: some people at Prestige are wonderful, others not so much. At one point we had shipping/packaging from pool parts left on the side of our house. Someone at the store tried to blame the packaging on utility companies as there were utility flags near the boxes/trash. The utility flags were from marking lines in the ground. Would I use Prestige again? Probably. Would I ever go through putting in a pool again? Probably not.

I had them replace my vinyl liner in the pool 2 years ago. There were wrinkles in the liner after…read moreinstallation. The liner slipped out during the winter when the cover was on. Prestige reattached the liner after telling me to empty the pool so they could fill back up. As it filled I called and that there were more wrinkles in the liner than before. I was told that they will straighten out after it fill with the pressure of the water. DID NOT HAPPEN. Again I called they said empty the pool again and they would straighten it out. I have more wrinkles in the liner than ever before. After filling the pool at my cost 3 times and then Prestige tried to charge for all the visit. I ended paying for most of it. They also tried to charge for added to the pool which they did not and I had video proof. I lost most of last summer swim time because of "Prestige" lousy workmanship. I never had a problem with the original liner which was installed by another company that has since closed. I would not be able to recommend this company for any kind of vinyl liner pool replacement. No one with any authority came to visualize my complaints.

Vince sold me a pool cleaner for $200 that I later found out was $123 on amazon, and then it…read moredoesn't work and he takes it back saying he would get a different one. That was 10 days ago and I am out $200 and no way to clean my pool. I must have 75 texts back and forth with him asking when he's coming, him saying he will be there, he doesn't show up and I ask when he's coming again. He says one thing and does another. I am sick of being jerked around. Horrible experience!

From the start of the pool project Don sales person was outstanding!!!! Walked us through the…read moredesign and quite the design it was!! His expert knowledge on the process was easy to understand throughout the project. The construction team was outstanding to work with. The front office folks are always professional, courteous, and could answer my questions in real-time or connect me to the right person to answer any/all questions. Blue Haven's Service Department has been great to work with over the past year Sara, Todd, and the entire service team. The owner Mark has reached out to me several times throughout the project asking is there any concerns/questions. Blue Haven has built our dream pool and it has been is several publications and a few more this Fall. Recommend Highly!!!!

I would NOT recommend Blue Haven Pools and Spas (BHPS) and strongly encourage you to look…read moreelsewhere. Problems include poor bidding, planning, oversight, and communication. BHPS did not check local codes or verify our property lines during the planning phase, which we hired them to do, resulting in more than twelve thousand dollars in cost overruns to us (after cost sharing explained below). We were told they would come to lay out the pool on 11/4/25 and dig the next day; however, BHPS showed up with equipment to start digging on 11/4/25. At that time, BHPS informed my husband that the pool would have to move 10' to the north because the pool deck had to be 10' off the property line, not the water's edge as they originally stated, planned for, and we approved, and that would require an extra 200 s.f. of concrete. We verbally approved the concrete at $2,900 ($14.50/s.f.), but BHPS sent a formal request for approval for $3,700. Our landscaper checked, and our fence is 4' inside our property line and nothing needed to move. On 11/20/25, BHPS sent a note in Jobtread stating they were inquiring with their St. Louis crew because their mistake would also require an additional 137 s.f. of retaining wall. The wall is ~4' at its peak and steps down as it extends to the north, which cannot equal an additional 137s.f. I asked for an explanation of their calculation the same day. BHPS never explained, and the hardscape contractor showed up on 12/22/25 to start building the wall without communicating with us, so we assumed they worked out the pricing consistent with the contract. BHPS subcontracts all or nearly all aspects of construction, does not supervise their subcontractors' work, and BHPS's communication between the subcontractors and us was extremely poor. Had I not been home, the stairs in one of the retaining walls would not have been built pursuant to the plan, and we also had to communicate between the electrician and BHPS that they sent the wrong lights and wiring couldn't be completed at that time. We were verbally told by one employee that they were going to pour our pool deck the week of 3/9/26. But then a new employee we hadn't met before stated that we would have to build another retaining wall first because erosion could occur and impair the deck's integrity, even though the deck in the contract was supposed to be a monolithic pour with a hardened edge and able to withstand the elevation. BHPS sent a schematic on 3/24/26 showing what was needed for a lower wall and then informed us that we would also have to pay several thousand dollars for the original wall where they significantly underestimated the s.f. and never explained their revised calculations despite our request. After we verbally agreed to share costs with them on 3/24/26, BHPS sent formal documentation of the agreement on 3/25/26 with yet another change to the s.f. of the lower wall resulting in an additional $600 over what we discussed the day before. We asked for explanation before remitting payment. Upon arriving home from work the evening of 3/25/26, we found the hardscape subcontractor had already started work on the new wall without our authorization because we had not agreed to the extra $600 or signed the change order. Further, the subcontractor was placing the wall in an incorrect position that would have significantly shrunk the size of the pool deck we already paid for. We paid the additional costs, including the extra $600 on 3/26/26, to get closer to completion. They finally started framing the deck on 4/7/26 and did not plan to use rebar resulting in additional costs above the $12,000 mentioned above for us to support a gazebo/outdoor kitchen. On two occasions, BHPS requested payment prior to completion of work outlined in the contract. We signed the contract with BHPS on 10/13/25 and have consistently and quickly paid pursuant to the contract after work was completed. It is now 4/21/26, but the pool is still not finished because neither the plaster nor retaining wall stairs have been installed. We were assured on multiple occasions that the pool would be done for a party on 5/15, but we were informed on 4/16/26 that we could not swim in the pool for at least two weeks and really it should be 30 days. I come from a construction family, understand that things happen, and weather can always be a factor. But, it has overall been warm and dry in the KC metro over this period, and the problems we experienced are attributable to poor bidding, planning, and oversight on the part of BHPS. Please feel free to reach out for additional details, or copies of emails, texts, Jobtread messages, invoices, payments, contracts, or photos.

They owe me money from an incomplete project and do not return phone calls, texts or emails.read more

Update...we have had the same experience as others of being scammed by this company. He is also…read morereferred to on a Facebook page several times. We have contacted an attorney. I suggest anyone else who has been taken to do the same. Worst pool experience ever

We reached out to just about every pool company in St.Charles and St.Louis area before deciding to…read morego with R&R! They did a fantastic job! They were extremely professional From start to finish! It took 2 days to have the pool installed! They came on a Monday morning and were done by Tuesday afternoon! They were extremely professional and by far had the most competitive price! I would highly recommend this company!

I woke up Friday morning to discover my pool pump died. I called R&R pools and within 2 hours they…read morewere out to diagnose my problem. By that evening the pump was replaced and the pool was up and running just in time for the grandkids to come swim the next day. R&R installed my pool 6 years ago and has offered great service and reasonable pricing ever since. I would highly recommend R&R for in ground pool installation and service!

Contacted Little Giant about installing new pool equipment. Someone came out, said an estimate…read morewould be emailed. After 2 weeks, no estimate. Called and asked where it was. Now four weeks and no estimate. If you want to waste your time, give them a call.

We were very impressed with the initial visit from Brad, the owner. We were exploring getting a…read morepool and after looking at our yard with lots of solid rock and steep hills he let us know the cost of digging and installation was out of our budget. We really appreciate his honesty upfront! Other pool companies quoted a price for the pool itself and downplayed the extras you encounter once you sign and they start digging. He recommended a hot tub or swim spa avoiding expensive escavation and retaining walls. He could have easily sold us a pool and roped us in but he had integrity. Thank you Brad!

If you are looking for a company that stands behind their products even when it is not to their…read moreadvantage, Four seasons is Number 1! Their team is extremely knowledgeable and are there to help with any pool issues. Their service techs are phenomenal! I can't recommend this company enough !

Knowledgeable, friendly staff. Great selection of products. Great location. Highly recommend.read more

Dustin started cleaning our pool weekly last summer. He did a fantastic job! I am a new pool owner…read moreand was so frustrated that I was spending all my time balancing chemicals and vacuuming. He takes care of everything so I can just enjoy my pool. Looking forward to this summer!

From the owner: Swimming pool repair service in St Charles, MOread more