Jak is a pathological liar. We hired him in March to replace out unground pool liner. To make a…read morevery long saga short, we have spent the entire summer chasing him down to do the job. There is ALWAYS an excuse or something is ALWAYS someone else's fault. Needless to say it is now September, I have a concert hole in the ground a little chance of finding someone else to do the work. My $8000 problem will soon be a $50,000 problem and it is all thanks to Jak. Do yourself a favor and do not hire him.

From the owner: We offer Weekly and Bi-Weekly Pool cleanings. As well as openings and closings, and liners.read more

I had an appointment booked and no one showed up. I have sent text messages, emails, and called…read moreevery day since (6 days ago), no answer or reply.

Fired for being rude to my employees. Came to my property all up in arms because he has no…read morecommunication skills. I would have gladly paid the prepaid charge had he let me know about it but it was never mentioned, then he emails some email address I haven't used in years to request the payment. Terrible customer support. Anger management issues. Inability to communicate.

He his very informative and helpful for us as new pool owners. Also he responds quickly when asked…read morea question.

From the owner: A personalized service from a 25 + year veteran from Florida. I can meet all your needs.read more

Worst customer service I have ever received. Andy is dismissive, condescending and genuinely…read moredoesn't care about the customer. I have had countless issues over the last couple years with St. Charles Pool and Spa opening/closing my pool as well as no weekly maintenance. Very half ass job with the closing causing numerous issues opening in the spring. Pushed the opening back several times this past spring, and left with it pond green colored and told me to shock it. Pics are from day they opened to 4 days after and they refused to come back to get it right. Every time I call to get them to come back to fix their errors, Andy tells me 10 different excuses and ends up saying it is my fault. The only thing they're good at is racking up the chemical charges every week and billing the customer. Do yourself a favor, never use these clowns. It will end up costing you so much more in the end as they have no clue what they're doing and send incompetent people out to do the job causing $1000s in damage that they won't fix.

Honest, conscientious, thoughtful and very helpful staff!!!!!!! Hard to find any more!!! They…read moreactually came when they said they would & took care of my needs for the pool in a timely manor & I feel they treated me as they would have wanted to be treated themselves!!!!! Put new heavy duty springs on my pool cover to fix the problem. One of the few companies left who really care!!!!!

Dustin started cleaning our pool weekly last summer. He did a fantastic job! I am a new pool owner…read moreand was so frustrated that I was spending all my time balancing chemicals and vacuuming. He takes care of everything so I can just enjoy my pool. Looking forward to this summer!

From the owner: Swimming pool repair service in St Charles, MOread more

Very helpful and affordable to get our pool back up and running. It would have been easy to just…read morequote a new pool, another company did just that. Mike was nice to help find a solution in-between.

From the owner: Let us handle the hassles of your pool or hot tub...for less! So you can enjoy it more!read more

I originally messaged this company back in March to inquire about pool opening costs. They were…read moreincredibly helpful and responsive and we scheduled our opening for May 15th with them. We waited around when we were told they would be there at 4pm and they never showed up. We got a text 3 hours after the time we were told apologizing that they weren't able to get there but that they would try to be there the next morning depending on weather. We heard nothing from them for the next 3 days. I finally reached out again to double check if they would be coming the following week. And I got a response apologizing again for the delay but that we would be the priority the next morning. Now we are 5 days after that and I've been blocked on Facebook and my texts have been left completely on read. This is INCREDIBLY unprofessional. I would not recommend this company to ANYONE. The lack of communication alone is horrible, but the complete ghosting of a customer is so unprofessional.

I reached out to several companies for this particular project and the only one to respond was…read moreOdyssey. I was hopeful until, just like the rest of the companies, the silence. Nothing. Absolutely no response again. It's as if pool repair businesses aren't concerned about revenue, and can ignore the concept of gaining more of it, at least from me. It's looking more and more like a DIY but I'm highly disappointed in the work ethic of the pool repair business community in Saint Charles Missouri, thus far. Zero stars for lack of effort and communication. If you are too busy, say that. The one star was obligatory. Edit: Instead of an apology or trying to rectify the situation, Dave at Odyssey Pool decided to leave a disparaging comment. The review is for those customers looking for work to be done, and if a business can't be bothered to treat their potential customers like they matter, then the public should be made aware. Do better.

Came out the day after I contacted them. They did an amazing job. I was having problems with my…read moreequipment and they bring out their own and my pool is sparkling clean. Had all the chemicals needed and prices were very reasonable. I highly recommend.

From the owner: Nearly 20 years experience in the pool service industry. Very familiar with pool systems and water…read morefeatures. Customer satisfaction is always our number one priority. Fully insured