THE WORST SERVICE EVER! Michaela the new manager is…read moreabsolutely awful. They need training on customer service. The customer service a couple years ago was AMAZING when they actually hired good people and had good customer service. I had to call the corporate office myself to schedule an appointment because she was too lazy to do it herself. She told me it would be the two months before they could install our new salt cell After it took two months to receive. I called the corporate office and they had me on Schedule within three days. The local store has Worst customer service ever. I wish they had the other people that used to run the store because those people were top notch! I will drive all the way to Maryland Heights to another pool store just to avoid this disaster of a place. I've never experienced more rudeness in my life. Good luck. I would do a complete makeover in the store if you want to continue to get people to come there. And I'm not the only one that feels this way. I didn't know all of my other friends that have pools will not step in the store with this awful new management.

Had everything I have ever needed for my parents pool. Very friendly, accommodating and more than…read morehappy to help you out.

Being a first time pool owner you look at the reviews and expect knowledge and experience. We came…read moreto these people every day or every few days with water samples for over six weeks at the beginning of the summer, asking how to get our water clear and what we need to do and buying parts. After being told to 'just shock it everyday until it's clear' and spending HUNDREDS of dollars on chemicals that weren't fixing it, I went elsewhere and seemed advice and our pool was cleared in a day. Every single person in there will give you a different answer on 'what to do' or 'how to do it' or what you need. For experienced pool owners this is a great local family owned place and the people are very nice. But for new pool owners I suggest going elsewhere first.

always helpful. I just bring a water sample and they let me know what to do. make it easy.read more

He his very informative and helpful for us as new pool owners. Also he responds quickly when asked…read morea question.

From the owner: A personalized service from a 25 + year veteran from Florida. I can meet all your needs.read more

If I could give no stars I would. Incompetent employees that can't figure out THEIR own job. 250$…read moreto open an above ground pool and can't even manage that task. Never again... PS: The pool is only 2 years old; their tech "Alex" is quite the complainer whilst doing said job(incorrectly mind you) at our house. Mr. B's and Pool King are your better choices in the STL area.

Very disappointed with my visit. Apparently there has been a change in management and the new…read moremanager needs more training. He knows very little about pools and chemical reactions. He was trying to up-sell me on items i did not need nor requested. I will never shop this location again. Whats sad is he lost one of that locations bigger customers. I will tell others to avoid the Lemay store. Also, the store was filthy.

In some ways I hate to say this, because I want Jimmy to be available when I need him; but he is…read moreawesome. Over the years I have used more than a few pool services. None can come close to Jimmy's. Quick response, great work and reasonable prices, what more can you ask?

From the owner: Jimmy's Pools has been in the business of in ground swimming pool fun since 2003. Call us anytime…read morefor services and repair. Pool Openings Pool Closing Safety Covers Salt Systems Vinyl Liner Replacement (in-ground only)

Dustin started cleaning our pool weekly last summer. He did a fantastic job! I am a new pool owner…read moreand was so frustrated that I was spending all my time balancing chemicals and vacuuming. He takes care of everything so I can just enjoy my pool. Looking forward to this summer!

From the owner: Swimming pool repair service in St Charles, MOread more

I was going to try them to open my pool. It was owned by Bull before. When we used him he would…read moresend it n people he hired off the streets of Walmart. . Then charge a high price for horrible work. Since it changed hands I thought I would try them again. I scheduled a pool opening They did not tell me you had to pay in full the bill. Before your pool was even open. Most Pool Companies take your card and do not charge it until the day they do it after the pool is opened. When I got the bill in the mail I left a message to have someone call me. On Monday a woman called back and was rude about me asking questions. This company does not even clean your pool when they open it. You have to fill the pool they take the cover off. Throw in chemicals. Turn on the filter and leave. That is sloppy work. I got a guy who cleans it with his big cleaner too. If it is as bad as it was when Bill had it be ware.

Bought a house that had a pool. The company that built and previously took care of the pool…read morenotified us they were too busy to continue servicing us. Pandemic was evidently good business? We were in a pinch, summer was starting and we were helpless. We were recommended Aaron and Best Buy pools. He came out the next day after we called them. Took care of us and continues to this day. We have a problem I give him a text and it resolved quickly. We keep our hot tub open all year and they continue to service us. Couldn't ask for nicer or better service!