Service department very helpful and knowledgeable. Store has everything you need for the poolread more

I hate giving bad reviews but this is the 3rd year R&S has opened my pool with consistent issues…read more (they close it as well). So third strike.. I've gotta find someone better!! We never see the same techs returning. And we've had issues every single year. It's like they hire new guys each summer and they're clueless. Last year I was told by a tech, he "didn't know the system." This year the pressure valve on the filter was left open, I had a pressure code on my heater (so it was not functional) because I had no pressure to the system with the valve open! I found one of my jet covers in 2 pieces in the middle of the pool. A plug was left on the ground by the system. My pool entry handle is so loose, I've got to tighten it. The system was not primed properly, done with such little water the box was smoking hot when we opened it. I'm thankful I didn't loose a motor. I've called with a couple of questions trying to troubleshoot these issue but was given some bad information. He gave me an electrician's number for the heaters PS code?? I'm sorry they can be the nicest people but this is their profession, not mine. I shouldn't have to go behind them to fix things that are wrong and effecting pool operations or done with little to no care of correct outcomes. Especially for what is charged. I would think a pool opening includes ensuring the system is functioning correctly and if something is not, then notify the owner before driving away. Which they never do check out and let us know how it went or any issues that need addressing. The process is piss poor to say the least.

Dustin started cleaning our pool weekly last summer. He did a fantastic job! I am a new pool owner…read moreand was so frustrated that I was spending all my time balancing chemicals and vacuuming. He takes care of everything so I can just enjoy my pool. Looking forward to this summer!

From the owner: Swimming pool repair service in St Charles, MOread more

My above ground pool took over a year to be able to swim in, and the work is not all completed to…read morethis day. I've not heard from the company in months (it all started in April of 2021). 1. THE POOL IS UNLEVEL BY ABOUT 6 inches. 2. When installed, the skimmer was placed about 1/3 of they way around the pool from the pump with PVC pipe running that distance. 3. The crown layer of my retaining wall has not been installed. 4. The pool was filled last year, but no one came to close it, as I was told would happen (due to being a 1st time pool owner, I was trusting, but now my hope and prayer is that no one ever has to endure what I have, with this company. 5. Lack of or NO communication, even after expressing communication was a huge issue for me. 6. i filed with the BBB, but they did not receive a reply from Jeremy Baum, the owner. 7. The piece of the trim on the outside of the pool was cut into, in order to fit around the skimmer, should not have happened. 8. The pool pump has no way to stop the water from rushing out when I remove the lit to clean the basket. 9. No schooled instructions were given on how to properly treat the pool, open or close it. I've had to learn most things on You Tube or ask co-workers who have pools. 10. They needed to pull a pool permit for my location, and the paperwork was sent to St. Louis County, instead of the City of Florissant. I did my own checking, and that's what happened. I pull permits on a regular basis, and that was the first mistake that should not have happened and slowed down the whole process for over a month in the beginning. 11. Jeremy met me to pick out the rock to go around my pool. I made it clear that i couldn't afford the one I liked, so I would go with plain white. He said lets get what you LIKE, and he would cover the cost. The rock company told me we needed much more that what Jeremy ordered, so now, I have the rock I like, but there was no landscaping paper laid, and it doesn't cover all the dirt. 12. My beautiful lawn was destroyed having the mountain of dirt on it for nearly a year. Jeremy Baum always had plenty of reasons and excuses why my job wasn't completed or on the back burner. I was kind, patient and understanding for over a year. I finally gave him an earful and he tried to turn it around on me....trust me, you don't want this company! in closing, I could go on....and these are not my opinions, these are factual errors & poor workmanship and customer service that i have to live with, or pay to fix, because the company just doesn't seem interested in completing the job. I paid him when asked, so I would expect a job completed to satisfaction. Sincerely Shelly B

Do NOT a use this "company" he should stick to cleaning pools and not build them! He's super lazy…read moreand never has help with him! Jeremy never answers phone or texts and when he does it's weeks later!

Chad and Josh, and their staff, are very nice to work with, super accommodating and laid back. They…read moreare attentive and address any concerns before they become an issue. We would recommend them to anyone looking for a pool - new or remodel!

From the owner: H and H Pools is committed to providing every client with the best possible pool repair service…read more Whether it is a minor concrete repair to a complete backyard & pool renovation, we take pride in making it easy for you to truly start enjoying your backyard oasis. Understanding how the problem occurred can prevent wasted time and money on the same repairs year after year. H and H Pools is a dual ownership company with experience & expertise where we are on the job from start to finish every day. We ensure the best quality of work and that your backyard will be treated as if we were repairing or building it for our own families. Call us today to get an estimate or if you have any questions about pool repair.

I had an appointment booked and no one showed up. I have sent text messages, emails, and called…read moreevery day since (6 days ago), no answer or reply.

Fired for being rude to my employees. Came to my property all up in arms because he has no…read morecommunication skills. I would have gladly paid the prepaid charge had he let me know about it but it was never mentioned, then he emails some email address I haven't used in years to request the payment. Terrible customer support. Anger management issues. Inability to communicate.

Jak is a pathological liar. We hired him in March to replace out unground pool liner. To make a…read morevery long saga short, we have spent the entire summer chasing him down to do the job. There is ALWAYS an excuse or something is ALWAYS someone else's fault. Needless to say it is now September, I have a concert hole in the ground a little chance of finding someone else to do the work. My $8000 problem will soon be a $50,000 problem and it is all thanks to Jak. Do yourself a favor and do not hire him.

From the owner: We offer Weekly and Bi-Weekly Pool cleanings. As well as openings and closings, and liners.read more