Fired for being rude to my employees. Came to my property all up in arms because he has no…read morecommunication skills. I would have gladly paid the prepaid charge had he let me know about it but it was never mentioned, then he emails some email address I haven't used in years to request the payment. Terrible customer support. Anger management issues. Inability to communicate.

Tried to contact Paradise Pools before appt on Saturday, voice-mail full and no answer on text…read moremessages. The showed up between 12-2 we didn't have what was needed to close our pool and the didn't have it in the truck, they said they would be back on Monday after 2, tried to contact them to confirm, voicemail full and again no answer to Txt and no show on Monday and Haven't heard from them since. Now the filter is off and getting cooler and need to find someone to close the pool.

Worst customer service I have ever received. Andy is dismissive, condescending and genuinely…read moredoesn't care about the customer. I have had countless issues over the last couple years with St. Charles Pool and Spa opening/closing my pool as well as no weekly maintenance. Very half ass job with the closing causing numerous issues opening in the spring. Pushed the opening back several times this past spring, and left with it pond green colored and told me to shock it. Pics are from day they opened to 4 days after and they refused to come back to get it right. Every time I call to get them to come back to fix their errors, Andy tells me 10 different excuses and ends up saying it is my fault. The only thing they're good at is racking up the chemical charges every week and billing the customer. Do yourself a favor, never use these clowns. It will end up costing you so much more in the end as they have no clue what they're doing and send incompetent people out to do the job causing $1000s in damage that they won't fix.

Honest, conscientious, thoughtful and very helpful staff!!!!!!! Hard to find any more!!! They…read moreactually came when they said they would & took care of my needs for the pool in a timely manor & I feel they treated me as they would have wanted to be treated themselves!!!!! Put new heavy duty springs on my pool cover to fix the problem. One of the few companies left who really care!!!!!

He his very informative and helpful for us as new pool owners. Also he responds quickly when asked…read morea question.

From the owner: A personalized service from a 25 + year veteran from Florida. I can meet all your needs.read more

Jak is a pathological liar. We hired him in March to replace out unground pool liner. To make a…read morevery long saga short, we have spent the entire summer chasing him down to do the job. There is ALWAYS an excuse or something is ALWAYS someone else's fault. Needless to say it is now September, I have a concert hole in the ground a little chance of finding someone else to do the work. My $8000 problem will soon be a $50,000 problem and it is all thanks to Jak. Do yourself a favor and do not hire him.

From the owner: We offer Weekly and Bi-Weekly Pool cleanings. As well as openings and closings, and liners.read more

I reached out to several companies for this particular project and the only one to respond was…read moreOdyssey. I was hopeful until, just like the rest of the companies, the silence. Nothing. Absolutely no response again. It's as if pool repair businesses aren't concerned about revenue, and can ignore the concept of gaining more of it, at least from me. It's looking more and more like a DIY but I'm highly disappointed in the work ethic of the pool repair business community in Saint Charles Missouri, thus far. Zero stars for lack of effort and communication. If you are too busy, say that. The one star was obligatory. Edit: Instead of an apology or trying to rectify the situation, Dave at Odyssey Pool decided to leave a disparaging comment. The review is for those customers looking for work to be done, and if a business can't be bothered to treat their potential customers like they matter, then the public should be made aware. Do better.

They were so nice, educative, and thorough. Every detail was considered and then some. And at the…read moreright price point too! Thank you :)

Several years later, and I'm still using Florida Pool and Spa. The office and service teams are…read morepolite as well as professional. The service team is always patient, and detailed, I greatly appreciate them taking the time to answer my questions. The owner is amazing as well! There have been times I've needed additional information, and he's kindly taken the time to call me and walk me through my questions/concerns.

Used this company for 2 closings and 2 openings. Both openings were not done correctly and required…read morecrews to come back to fix. This year, the mistake made caused 100's of $$ in damage and tons of chemicals to fix. When I received a invoice for the company to come out and correct their mistake, I called to have that charge reversed. Angie is indeed not very nice, but she was especially rude during this call. Customer service should be a top priority always, but especially when a mistake was made. We will be switching companies for sure. We understand that it has been hard to train and retain knowledgeable staff and appreciate that the owner came out last year to fix the issue himself. We have reached out to him via email, but haven't received a response.

If you are looking for a company that stands behind their products even when it is not to their…read moreadvantage, Four seasons is Number 1! Their team is extremely knowledgeable and are there to help with any pool issues. Their service techs are phenomenal! I can't recommend this company enough !

Knowledgeable, friendly staff. Great selection of products. Great location. Highly recommend.read more

I can't say enough great things about Chris O'Brien Pools. They did a full rehab on my 40 year…read moreold pool and it came out great. It was a difficult project and involved multiple sub contractors including fiberglass, paint, and plaster. They managed it all in a professional, timely manner, and made sure the results were perfect.

They just put in a new liner and they did a flawless job. Their communication through the process…read morewas great. We will use again for opening and closings. Thanks guys.

So, I ordered liquid chlorine online. Go to the store to pick it up after the email said it was…read moreready. It was not ready. So, I'm standing there then I see that the price in store is $24.99 and the online price is $33.99. I just purchased 8 cases. The manager nonchalantly tells me that they don't price match. I'm like it's your store Leslie's pool supply. This made no sense to me. I was told that the liquid chlorine price has been $24.99 since 8/1/2023. So buyer beware if you purchase online they are ripping us off and charging more money and they can't even explain it and can't adjust your online purchase and to add insult to injury they guy just takes the 8 cases and leaves it on the ground outside by my car and any other time they put it in the back of my suv. I would not give any stars based on the interaction I had there today but the system wouldn't let me.

I'm a new pool owner and I went in told them my problems and they told me everything to do to fix…read moreit and it worked... didn't try and upsell me or anything. I even had some products I was going to purchase and they informed me I didn't need it. That's service. I will be returning for all of my pool needs. If you were the guy working yesterday, you're a rockstar!!