We reached out to just about every pool company in St.Charles and St.Louis area before deciding to…read morego with R&R! They did a fantastic job! They were extremely professional From start to finish! It took 2 days to have the pool installed! They came on a Monday morning and were done by Tuesday afternoon! They were extremely professional and by far had the most competitive price! I would highly recommend this company!

I woke up Friday morning to discover my pool pump died. I called R&R pools and within 2 hours they…read morewere out to diagnose my problem. By that evening the pump was replaced and the pool was up and running just in time for the grandkids to come swim the next day. R&R installed my pool 6 years ago and has offered great service and reasonable pricing ever since. I would highly recommend R&R for in ground pool installation and service!

Service department very helpful and knowledgeable. Store has everything you need for the poolread more

I hate giving bad reviews but this is the 3rd year R&S has opened my pool with consistent issues…read more (they close it as well). So third strike.. I've gotta find someone better!! We never see the same techs returning. And we've had issues every single year. It's like they hire new guys each summer and they're clueless. Last year I was told by a tech, he "didn't know the system." This year the pressure valve on the filter was left open, I had a pressure code on my heater (so it was not functional) because I had no pressure to the system with the valve open! I found one of my jet covers in 2 pieces in the middle of the pool. A plug was left on the ground by the system. My pool entry handle is so loose, I've got to tighten it. The system was not primed properly, done with such little water the box was smoking hot when we opened it. I'm thankful I didn't loose a motor. I've called with a couple of questions trying to troubleshoot these issue but was given some bad information. He gave me an electrician's number for the heaters PS code?? I'm sorry they can be the nicest people but this is their profession, not mine. I shouldn't have to go behind them to fix things that are wrong and effecting pool operations or done with little to no care of correct outcomes. Especially for what is charged. I would think a pool opening includes ensuring the system is functioning correctly and if something is not, then notify the owner before driving away. Which they never do check out and let us know how it went or any issues that need addressing. The process is piss poor to say the least.

I've started using Beat Buy this season and my pool has not looked this good in several years. I…read moredon't have to work on it everyday as I have had to in the past. The team is friendly, knowledgeable and helpful. I highly recommend.

I was going to try them to open my pool. It was owned by Bull before. When we used him he would…read moresend it n people he hired off the streets of Walmart. . Then charge a high price for horrible work. Since it changed hands I thought I would try them again. I scheduled a pool opening They did not tell me you had to pay in full the bill. Before your pool was even open. Most Pool Companies take your card and do not charge it until the day they do it after the pool is opened. When I got the bill in the mail I left a message to have someone call me. On Monday a woman called back and was rude about me asking questions. This company does not even clean your pool when they open it. You have to fill the pool they take the cover off. Throw in chemicals. Turn on the filter and leave. That is sloppy work. I got a guy who cleans it with his big cleaner too. If it is as bad as it was when Bill had it be ware.

Worst customer service I have ever received. Andy is dismissive, condescending and genuinely…read moredoesn't care about the customer. I have had countless issues over the last couple years with St. Charles Pool and Spa opening/closing my pool as well as no weekly maintenance. Very half ass job with the closing causing numerous issues opening in the spring. Pushed the opening back several times this past spring, and left with it pond green colored and told me to shock it. Pics are from day they opened to 4 days after and they refused to come back to get it right. Every time I call to get them to come back to fix their errors, Andy tells me 10 different excuses and ends up saying it is my fault. The only thing they're good at is racking up the chemical charges every week and billing the customer. Do yourself a favor, never use these clowns. It will end up costing you so much more in the end as they have no clue what they're doing and send incompetent people out to do the job causing $1000s in damage that they won't fix.

Honest, conscientious, thoughtful and very helpful staff!!!!!!! Hard to find any more!!! They…read moreactually came when they said they would & took care of my needs for the pool in a timely manor & I feel they treated me as they would have wanted to be treated themselves!!!!! Put new heavy duty springs on my pool cover to fix the problem. One of the few companies left who really care!!!!!

the only pool service in the metro st. louis area, that knows what they are doing and cares about…read moretheir customers!! highly recommend!! thank you!!

We had Reflection Pool service install a pool for us in the fall of 2019. Since that time they have…read moredone all the services on the pool. After hearing stories about the challenges of doing a pool I can tell you that if you decide to use Kevin's team at Reflection Pool you will not have to worry. They are amazing. Kevin does a great job on communicating and setting very realistic expectations. Could not be happier with our pool or the services provided since. If I could give Reflection Pools a rating on 10 stars I would! Use them to build you a pool or service an existing pool and you will not be disappointed.

I had an appointment booked and no one showed up. I have sent text messages, emails, and called…read moreevery day since (6 days ago), no answer or reply.

Fired for being rude to my employees. Came to my property all up in arms because he has no…read morecommunication skills. I would have gladly paid the prepaid charge had he let me know about it but it was never mentioned, then he emails some email address I haven't used in years to request the payment. Terrible customer support. Anger management issues. Inability to communicate.

I had a very disappointing experience with The Pool Company STL on a pool cover replacement…read moreproject. Their written proposal stated that the roll-up tube would be replaced "if needed," which is how I evaluated and agreed to move forward. Before proceeding, I specifically clarified that I was not interested in replacing the tube unless it was truly necessary, as another provider indicated this is not commonly required. After that, the company changed their position and stated the tube would need to be replaced, effectively turning a conditional item into a requirement without clear justification. When I questioned the discrepancy, instead of addressing it professionally, I was told I should consider using another company. At best, this reflects poor communication and unclear scoping. At worst, it feels like a bait-and-switch approach. I'm glad I caught this before paying the required 75% deposit. If you're considering working with them, make sure any "if needed" items are clearly defined in writing upfront.

Great folks to business with. The guys that worked on my…read morepool were polite and on time. I would be remiss if I did not mention Cathy in the front office. Also polite and has a pulse on everything that goes on with the guys in the field. Their pricing might be a few dollars higher than other pool companies,however there workmanship is neat and they clean up when finished for the day. Well worth the extra few dollars.

We shopped, compared and chose to buy a Harmonic hot tub from Prestige…read more Our old spa lasted 23 yrs and wanted reliable service, a quality hot tub and solid reputation which the purchase metrics was achieved with Prestige. 1. 40 yr history in business 2. Excellent service department 3. Spa with high user reviews and strong warrenty. 4. Price was competitive My recommendation is be smart. Go to prestige first as a benchmark for comparison

I am a retired CA and have seen and worked for a number companies. Presitige Pools is close to the…read moremost incompetent company I have ever seen. Customer service from 1 to 10 would be minus 10. Go somewhere else