They build a great pool but the price is ridiculous. And if you use them and pay their absurd price DO NOT USE THEM FOR POOL CARE and Maintenance. I had them doing the maintenance and I happened to be home One winter day and saw him lift the cover and pour Chlorine in the pool. Of course I'm charged every two weeks for the winter. If you have a hard cover on your pool you do not need to add chlorine. Yet they billed me for it. He may not have even had chlorine in the bottle for all I know. So I wouldn't trust them. They do unnecessary work and bill a pretty penny. read more

This company overcharges and oversells work. Constantly trying to convince you to do things that don't need to be done. They only want big ticket jobs and will way overbid small repairs and maintenance. Shady operators in my opinion. read more

I have been trying since October 4th to obtain the return of our $20,000 deposit. We decided not to pursue a pool and we have simply not been able to get anything back from them. Pooltron did not begin any detailed drawings other than the high-level marketing ones to show us the concept. The bid for the project was very high and we did put a deposit down to hold a potential timeframe. However, we decided not to pursue the pool and we have been unable to obtain the return of any of the deposit. They (Dennis Sansone) have sent a couple of emails saying the return is "processing" but at this point, that is obviously a prevarication of the truth. Don't trust this crowd...I am going to have to find a legal solution it appears which will cost more $! Edit Note: Not sure why it says "San Francisco" I am in Saint Louis, Missouri. read more

Exceptional to deal with. Very organized and very efficient - pool was done in 4 wks. They came through with each promise and no hidden costs in the end. Pool turned out perfect. Highly recommended! read more

Waited 8 hours for service and they never showed and never called. When I called in the morning they could not give me an estimated time of arrival or an a.m. or p.m. so I took off work and waited all day. When I finally called nearing 5 pm, they said they came out and no one was home, which was not true. Front door wide open, dog here who barks at everything, and no music on so I could hear when someone arrived. Not reliable. Not professional. read more

This company is dishonest. They will pad your bills with unused chemicals, make several trips to fix a problem and charge each time. Generally, their work is good but they have made several costly mistakes. read more

After 2 years of excellent service I feel that the concerns I expressed in my first review no longer apply. Since the cover incident Dave Becher has been very responsive and quick to solve any issues we have had since then. Seeing how they resolve problems and take immediate action I highly recommend them and will continue to do business with them. read more

Do not use Pool Tron! They did not stand behind their work! They installed what we were told was "cool deck" on our patio but when it had to be replaced after a few years, not only did we find out that is wasn't the product we were told, but they would not repair or help with the cost to replace. They admitted to installing the product during weather conditions that caused the top layer to break off requiring a very expensive reinstall. Very disappointed in Pool Tron! read more

Wow is all I can say. Pool Tron was awesome with the building of our pool. It has gone downhill since! I guess I should have know when the color of our pebble tech to be applied was not communicated correctly to the plaster company. Fast forward to year two. Foot prints started showing up all over the bottom. The plaster company came out to "fix" this by dumping tons of acid in the pool that ruined the salt cell and filters which then became our fault plus a giant mold outbreak. The salt cell was cleaned and back to working condition. Fast forward to year 3. The salt cell is shot because water got into the power cord and corroded the prongs. Ok great. This will be covered under warranty. NOPE! Because they finished the pool in March the warranty expired in March. Well ok. No one in Missouri opens their pool in March. Also! The plaster (pebble tech) is coming off! I was told pool Tron was having plaster company come out. NOPE! I got ahold of someone finally and got them to my house myself. Missouri weather cannot take pebble tech we were told. I'm sorry what? Then why seek the product. PROCEED WITH CAUTION!!!!! They will not tell you easy problems that will come up that could be prevented. Costumer service is horrific. Pick another company read more

Outstanding service all around. I called 5 pool builders out to my house in one week and gave everyone the same speech about our needs and only Pool tron listened to what we wanted. We had a 3D drawing of two directions for the pool and after that the design process was smooth and easy picking out stones and tiles. During construction we had either Dennis or Gary (Owners) on site daily to monitor progress and Pool tron's employees were extremely easy to talk to and work with when questions came up. In roughly 6 weeks we were swimming and enjoying our pool and had our yard re-landscaped like nothing had ever happened. The only part of this project I needed to get involved with was tree removal and pool tron gave us a great tree contractor referral. Building a swimming pool is extremely expensive and pool tron was not the cheapest or the most expensive but we have no regrets on the money we spent. Dennis and Gary Sansone are great owners and friends for life. read more

We bought a house with a pool that was built by Pool Tron. It is a beautiful pool but the company is dishonest and their customer service is terrible. When we opened our pool for the first time the temperature control wasn't working. I called them and they sent someone out to take a look ($180 call out charge) they told me the item was broken but went ahead and replaced it without asking if I'd like them to. They sent me a bill for it for $900. We were receiving extremely high bills each month and when I started to look at them closer I realised I was being charged for salt (we have a chlorine pool) and other items I didn't understand. I took a sample of pool water to a pool service company who told me a number of items on our bill were not in our water. They were charging us for items that they were not providing us. When we called to take this matter up with them they had no answer and it ended in a dispute. I do not recommend using them and if you already do....check your statements!! read more

Extremely unimpressed. Very poor service. I was referred to this company from a manufacturer of automatic pool covers. Over the course of three weeks, I contacted them six times to get my quote (after they sent someone out to measure) and I got nothing. I escalated the call to a manager who said he would get it straightened out. Nothing. I then escalated to the GM/VP, who called me back within about 30 minutes, listened, said he would identify the problem and...nothing! I understand they may be busy, but to set an expectation that I'm going to get a quote within 24 hours of each time I call and then get blown off...inexcusable. If they are at capacity or simply don't want the business, just say so! Be respectful of my time and let me move on. read more