Fired for being rude to my employees. Came to my property all up in arms because he has no…read morecommunication skills. I would have gladly paid the prepaid charge had he let me know about it but it was never mentioned, then he emails some email address I haven't used in years to request the payment. Terrible customer support. Anger management issues. Inability to communicate.

Tried to contact Paradise Pools before appt on Saturday, voice-mail full and no answer on text…read moremessages. The showed up between 12-2 we didn't have what was needed to close our pool and the didn't have it in the truck, they said they would be back on Monday after 2, tried to contact them to confirm, voicemail full and again no answer to Txt and no show on Monday and Haven't heard from them since. Now the filter is off and getting cooler and need to find someone to close the pool.

Jak is a pathological liar. We hired him in March to replace out unground pool liner. To make a…read morevery long saga short, we have spent the entire summer chasing him down to do the job. There is ALWAYS an excuse or something is ALWAYS someone else's fault. Needless to say it is now September, I have a concert hole in the ground a little chance of finding someone else to do the work. My $8000 problem will soon be a $50,000 problem and it is all thanks to Jak. Do yourself a favor and do not hire him.

From the owner: We offer Weekly and Bi-Weekly Pool cleanings. As well as openings and closings, and liners.read more

Dustin started cleaning our pool weekly last summer. He did a fantastic job! I am a new pool owner…read moreand was so frustrated that I was spending all my time balancing chemicals and vacuuming. He takes care of everything so I can just enjoy my pool. Looking forward to this summer!

From the owner: Swimming pool repair service in St Charles, MOread more

The following is an honest and fair review of Prestige Pools. Prestige installed a Trilogy Atlas…read moreFiberglass pool for our house in 2016. I will start with the strengths: -Brian (salesperson), is AMAZING! Brian has probably heard it all, and has gone to bat for us when needed. Brian also provided terrific insight, and didn't just try to upsell us on things we didn't need. -Quality: after hearing some post installation horror stories, and seeing other pools built, I have no doubt Prestige's work was top of the line (at least for our pool). We have some mystery footprints on the bottom of our pool that appeared during installation, but by the time the project was completed, we were kind of over it. -Water samples: Prestige does a great job of providing water readings. There's been a few times I've gone in for a reading, and the machine has been down, but it's computerized, so just a quirk of technology. Now for the negatives: -Project management is not a strong point for Prestige. We were told our pool would be ready to swim July 4, it was in the ground a July 4, but definitely not swim ready (filtration system wasn't ready, etc), not even close. We never knew if a crew would be out, it was always a mystery trying to find out if they would be on-site for the day. There's lots of moving parts in a pool installation, and Prestige could benefit from having someone on staff with project management experience. -Communication: some people at Prestige are wonderful, others not so much. At one point we had shipping/packaging from pool parts left on the side of our house. Someone at the store tried to blame the packaging on utility companies as there were utility flags near the boxes/trash. The utility flags were from marking lines in the ground. Would I use Prestige again? Probably. Would I ever go through putting in a pool again? Probably not.

I had them replace my vinyl liner in the pool 2 years ago. There were wrinkles in the liner after…read moreinstallation. The liner slipped out during the winter when the cover was on. Prestige reattached the liner after telling me to empty the pool so they could fill back up. As it filled I called and that there were more wrinkles in the liner than before. I was told that they will straighten out after it fill with the pressure of the water. DID NOT HAPPEN. Again I called they said empty the pool again and they would straighten it out. I have more wrinkles in the liner than ever before. After filling the pool at my cost 3 times and then Prestige tried to charge for all the visit. I ended paying for most of it. They also tried to charge for added to the pool which they did not and I had video proof. I lost most of last summer swim time because of "Prestige" lousy workmanship. I never had a problem with the original liner which was installed by another company that has since closed. I would not be able to recommend this company for any kind of vinyl liner pool replacement. No one with any authority came to visualize my complaints.