I had an appointment booked and no one showed up. I have sent text messages, emails, and called…read moreevery day since (6 days ago), no answer or reply.

Fired for being rude to my employees. Came to my property all up in arms because he has no…read morecommunication skills. I would have gladly paid the prepaid charge had he let me know about it but it was never mentioned, then he emails some email address I haven't used in years to request the payment. Terrible customer support. Anger management issues. Inability to communicate.

Pools are a big investment, so it is important to get the right company. I picked Edgewater pools…read moreover several others and I was not disappointed. They were Outstanding in every way. Their design abilities, pool experience and quality work was outstanding. They really did exceed my expectations! With all projects there are issues that arise, but EdgeWater pools took the responsibility and made it right! People that see our pool and are amazed at its design and quality. I get asked if I had to do it over would I still use Edgewater pools or go to another company. Without a second thought I would use EdgeWater pools again!

Had a great experience with Edgewater Pools. Did a wonderful job on our pool and executed our…read morevision of what we wanted. And they were quick. I'd recommend them to anyone.

He his very informative and helpful for us as new pool owners. Also he responds quickly when asked…read morea question.

They were great when I first purchased my pool. When I asked for assistance with the guy that was…read moresupposed to install it, the owner reached out to him. I feel in the long run, all it did was stop me from returning it for a full refund. Thus, when it left the warehouse, it was non refundable or a returnable. He picked it up from her warehouse and dropped it in my backyard and left it there for 5 weeks. Every time I called up there about that guy I was told he's great, and he'll get to you,, from several different people. I would hope that they would not refer this gentleman to anyone else. I purchased my pool in march, it is now july tenth and I have found someone else to install it.

The service was amazing. The people were very nice and helped through are first pool experience. I…read morewould give them a 10 star if I could. Really recommend

Pool was green and having a party. I hired them to take over…read morethe pool service. Last pool company just stopped showing up. They turned pool around in 24 hours and party went off as planned. Troy always answers the phone and they are doing a great job on the weekly service. Highly recommend

Weekly Service…read more Always answers the phone even if it's on a Sunday. Same workers show up same time each week and do a great job. Have referred him to 3 other friends and everyone is very happy with the service.

I just wanted to leave a great review for Wideman Pools. Rodney, Krystle, and the staff of Wideman…read morePool are so professional and caring. They helped me close my pool for the fourth year in a row. As always they did a fantastic and professional job. Thank you guys!!

Wideman Pools are the only company I trust to maintain my pool! They installed in and have doen…read moreevery opening and closing each year.

We shopped, compared and chose to buy a Harmonic hot tub from Prestige…read more Our old spa lasted 23 yrs and wanted reliable service, a quality hot tub and solid reputation which the purchase metrics was achieved with Prestige. 1. 40 yr history in business 2. Excellent service department 3. Spa with high user reviews and strong warrenty. 4. Price was competitive My recommendation is be smart. Go to prestige first as a benchmark for comparison

I am a retired CA and have seen and worked for a number companies. Presitige Pools is close to the…read moremost incompetent company I have ever seen. Customer service from 1 to 10 would be minus 10. Go somewhere else

SanJuan Pools allowed a pool company out of Columbia, Illinois who had an office in O'Fallon, MO to…read morenot only incorrectly install pools and concrete, but also allows the installer to take advantage of a chronically ill single Mother trying to provide a safe place for her children and the only safe form of exercise for myself. I have been battling with Destination Pools formerly Pools and Beyond, since my pool was installed. According to a representative they sent to my home as a mediator for SanJuan Pools, he stated he was personally asked by Kirk Sullivan, the owner of San Juan pools, to have Destination Pools address the issues. Since this pool was installed, I have had major issues. Outdoor Systems/Destination Pools is aware of the issues but wants to again point the finger at someone else. If you install something incorrectly, you winterize a pool incorrectly, it's no one else's fault but YOURS. I'm supposed to call the manufacturer when you are the person responsible? I believe that is customer service on your part and your responsibility to repair the issues. It's not defective, you installed it wrong. So it's not a warranty issue. SanJuan states they have a 30 year guarantee on their fiberglass pools yet I still sit here 3 years later waiting for my issues to be addressed. I have a Pentair UV Disinfection Sterilizer that was not installed correctly or winterized correctly that is not functioning. My son is allergic to chlorine. Yet all I can get from the home office is an unprofessional representative, Marianne, speaking to me like I'm bothering her. As a Veteran, with all the issues I have, I have yet to get this project complete, even reaching out to the owner, Kirk Sullivan. BBB has been notified and this installer wants to argue the facts when everything was documented. The mediator that claimed Kirk Sullivan sent him did get Destination Pools to dig up the concrete and replace it. It turns out that the mediator wasn't an employee of SanJuan after all. Shame on you Kirk Sullivan, I gave you the opportunity to make this right and you ignored me. As a $70k project sits unfinished, I am forced to move forward to have someone help me get it finished. Maybe I need to have a local media come and look at the issues and have them on he news. I'll see what my attorney suggests. After I finished my google review, Attorney General's office for the state of Missouri and Illinois. Not sure how many times you can point the finger at someone else for your mistakes but there seems to be a trend. You install it wrong, own it and fix it. Don't blame other people. I just read another review from a dissatisfied customer of Destination Pools and just because you have family members working for you does not mean they do not lie. Coming from the guy with all the "excuses," that made me laugh. I am also aware the tile I paid for is sitting in your office. All I wanted was a SanJuan pool. Not the drama that seems to follow you.

I imagine there are quality companies and not-so quality companies in this business. We had a…read morepool installed fall of 2017 in St. Louis County. In terms of professionalism, communication and expertise, it would be difficult to find somebody as good as Destination Pools. My hats to Dan, Megan and the rest of the team we worked with. - GaryF