I had an appointment booked and no one showed up. I have sent text messages, emails, and called…read moreevery day since (6 days ago), no answer or reply.

Fired for being rude to my employees. Came to my property all up in arms because he has no…read morecommunication skills. I would have gladly paid the prepaid charge had he let me know about it but it was never mentioned, then he emails some email address I haven't used in years to request the payment. Terrible customer support. Anger management issues. Inability to communicate.

Chad and Josh, and their staff, are very nice to work with, super accommodating and laid back. They…read moreare attentive and address any concerns before they become an issue. We would recommend them to anyone looking for a pool - new or remodel!

From the owner: H and H Pools is committed to providing every client with the best possible pool repair service…read more Whether it is a minor concrete repair to a complete backyard & pool renovation, we take pride in making it easy for you to truly start enjoying your backyard oasis. Understanding how the problem occurred can prevent wasted time and money on the same repairs year after year. H and H Pools is a dual ownership company with experience & expertise where we are on the job from start to finish every day. We ensure the best quality of work and that your backyard will be treated as if we were repairing or building it for our own families. Call us today to get an estimate or if you have any questions about pool repair.

I ordered a new hot tub cover from this business. They gave me lots of quality options to choose…read morefrom and designed the cover exactly as I wanted it. Once the cover was ready, they came out and installed it, took the old cover away, all without me having to be to be home. Very professional service without any issues. Also was almost half the price of another company I received a quote from. Highly recommend!

They moved a used hot tub from the seller to my house. They were at the seller's on time and my…read morehome on time. They were nice, knowledgeable and efficient.

We shopped, compared and chose to buy a Harmonic hot tub from Prestige…read more Our old spa lasted 23 yrs and wanted reliable service, a quality hot tub and solid reputation which the purchase metrics was achieved with Prestige. 1. 40 yr history in business 2. Excellent service department 3. Spa with high user reviews and strong warrenty. 4. Price was competitive My recommendation is be smart. Go to prestige first as a benchmark for comparison

Brian and Kim were awesome through the whole process. Highly recommend. Timelines were hit and so…read morefar we love the new pool!

Jak is a pathological liar. We hired him in March to replace out unground pool liner. To make a…read morevery long saga short, we have spent the entire summer chasing him down to do the job. There is ALWAYS an excuse or something is ALWAYS someone else's fault. Needless to say it is now September, I have a concert hole in the ground a little chance of finding someone else to do the work. My $8000 problem will soon be a $50,000 problem and it is all thanks to Jak. Do yourself a favor and do not hire him.

From the owner: We offer Weekly and Bi-Weekly Pool cleanings. As well as openings and closings, and liners.read more

they came out last year for a new pool liner so so happy great job on time and in budget thanks so…read moremuch

They never showed up....they never called to say they were not coming for the repair. I waited…read morearound all day after an 11 am email confirmation of the appointment

If I could rate this place a minus 100 I would. It was stressful from the beginning. We built a new…read morehome with an indoor in ground pool and was dealing with Zechariah Hockersmith. I'll never forget that name. Here are a few things we experienced... 1-would never show up when promised. This held Up construction for MONTHS 2-we made final payment before completion. He never cpmpleted. We had to hire another pool company to finish 3-when we negotiated the cost of our pool, it included a custom pool cover. After telling us for months it was on its way, fully knowing he was delaying our build, he continued to lie to us saying it would be here the next week. So we decided to call the pool cover manufacturer ..They told us it could be shipped, no problem, but would have to be paid for first. He had NOT PAID A DIME ON IT!!!!!! 4-they aren't qualified to do concrete work. They did a small area but we had to tear it out and had to have it redone by another company. We have waited a year to post this review because we've been trying to get our money back. We now know thats highly unlikely and if our review can prevent this nightmare from happening to someone else thats great. You've probably heard the old saying "can't get blood out of a turnip"?Lol. I now fully understand that phrase!

We (my 89-year-old father in law, wife and I) are enjoying our replacement spa; BUT, we would not…read morerecommend ProCare Pool & Spa because of lack of customer service provided by management. Below is a sequence of events that transpired between ProCare and us. A letter formatted slightly different was delivered on October 7, 2019 to ProCare management. You can make up your own mind as to whether you want to do business with them. 1. On/or about June 26, 2019 purchased Spa from ProCare Pool & Spa (paid full amount at that time). 2. June 28, 2019 Spa installed in downstairs bedroom 2a. ProCare installers removed downstairs back door (single door) and frame to bring spa into house and reinstalled 3. June 29, 2019 - spa leaking - and over the next week ProCare service rep came out and "repaired" leaks. 4. July 3, 2019, spa leaking again - we called office and was transferred to service tech on call - informed that they would be out on July 5, 2019. 5. July 5, 2019 - office closed. 6. On or about July 8, 2019 we went into ProCare office to find out what was going on (showed management pictures and movies of leak issue) and was told by ProCare owners that the spa would have to be brought into the store for troubleshooting and repair. At that time, ProCare management offered to install French Door (which would make getting spa in and out easier) as part of their service to compensate for issues we were having with spa. ProCare a would install, all we had to do is provide the door. Scheduled by ProCare management for July 20, 2019. 7. On or about July 21, 2019 ProCare team removed old door, took leaking spa back to office and partially installed French Doors. The outside area of the doors was completed; however, the inside area of the French Door (frame, walls, ceiling, etc.) has not been completed to date. 8. Aug 5, 2019 we went into office and was told by mgmt that they troubleshoot and repaired items and tested but still leaked. Mgmt stated that they talked with OEM and that spa would be replaced and would be delivered by late Aug - early Sept. Also told that the inside work on the door area (walls, frame, ceiling, etc.) would be finished when new spa installed. 9. Sept 9, 2019, we went to office and were told that the new spa should be here by the 18th of Sept. 10. Sept 18, 2019 we went to office and the spa arrived on the 17th - still on pallet and wrapped. Was told by Mgmt that they would test to make sure was not leaking. 11. Sept 20, 2019 we called ProCare to find out when spa was scheduled to be installed. We requested spa to be installed and door area finished as soon as possible. We were told that they would be out tomorrow to install and finish door. 12. Sept 21, 2019 at @ 0930 ProCare team arrived with spa - still in shipping packaging (testing had not been accomplished by ProCare). Team installed spa and left stating that they would be back to finish door area the first rainy day. 13. On or about Sept 23, 2019 we went to office and informed ProCare that spa was working as promised; however, door area was not completed, and the team said they would be back first rainy day to complete. 14. Sept 26, 2019 we went to office and brought pictures and movies of door area. ProCare took copies of pictures and movies. 15. Sept 28, 2019 it rained all day and ProCare did not show to complete door area. 16. Oct 3, 2019 called Mgmt and asked when they would be out to finalize the door area. Mgmt stated that he was in the field and would check schedules that night when he was back in the office and let us know. 17. Oct 4, 2019, we sent Mgmt two texts requesting info as to when he had scheduled the finalization of the door area. 18. Oct 5, 2019, I called ProCare office - no response. 19. Oct 5, 2019, I called and talked with Mgmt and he had not scheduled anyone to come out. Status as of Oct 7, 2019: 1. New spa has been installed and is working correctly. 2. Door area finalization has not been completed (inside). 2a. 11 weeks since initial installation of French Doors and interior door area not completed; 2b. 3 plus weeks since spa installed (when inside door area was to be completed per ProCare mgmt); 2c. 2 plus weeks since last major workday rain (Sat. Sept 28, 2019). We are requesting as of Oct 7, 2019: 1. By end of business Oct 10, 2019, ProCare Pool & Spa to provide us with time and date for French Door finalization. 2. Completion/finalization to be no later than Oct 20, 2019. Please provide the requested information to my name and email address. Please provide the requested information; otherwise, we will have to seek alternate methods to redress issue. We had not received a reply as of Oct 15, 2019 so we went to the office and talked with the representative in the office. On our way home, we received a call from Mgmt,and we pulled over into a parking lot so that we could take the call. Mgmt said that they installed the spa and was not going to do anything else. We have since contracted with another service