I had an appointment booked and no one showed up. I have sent text messages, emails, and called…read moreevery day since (6 days ago), no answer or reply.

Fired for being rude to my employees. Came to my property all up in arms because he has no…read morecommunication skills. I would have gladly paid the prepaid charge had he let me know about it but it was never mentioned, then he emails some email address I haven't used in years to request the payment. Terrible customer support. Anger management issues. Inability to communicate.

I ordered a new hot tub cover from this business. They gave me lots of quality options to choose…read morefrom and designed the cover exactly as I wanted it. Once the cover was ready, they came out and installed it, took the old cover away, all without me having to be to be home. Very professional service without any issues. Also was almost half the price of another company I received a quote from. Highly recommend!

They moved a used hot tub from the seller to my house. They were at the seller's on time and my…read morehome on time. They were nice, knowledgeable and efficient.

They were great when I first purchased my pool. When I asked for assistance with the guy that was…read moresupposed to install it, the owner reached out to him. I feel in the long run, all it did was stop me from returning it for a full refund. Thus, when it left the warehouse, it was non refundable or a returnable. He picked it up from her warehouse and dropped it in my backyard and left it there for 5 weeks. Every time I called up there about that guy I was told he's great, and he'll get to you,, from several different people. I would hope that they would not refer this gentleman to anyone else. I purchased my pool in march, it is now july tenth and I have found someone else to install it.

The service was amazing. The people were very nice and helped through are first pool experience. I…read morewould give them a 10 star if I could. Really recommend

Update: we have now had 3 different companies tell us that the liner that is in our pool was…read moreordered too large. That the deep wrinkles will never be able to be removed. All we can do is order another liner and have it installed correctly. I have reached out to Gold Star Pools And Concrete requesting they refund us the liner and the labor to install it. I am not asking they refund the filter they replaced even though it looks terrible and the monitor is facing our house and we will need to install a mirror in order to see what it says. We will see what they decide to do. Own that they accidentally ordered it wrong twice and refund us or be reported to the BBB and go to small claims court.

Scam!! Do not give Pete any money for a pool build. He has stolen over $85,000 from me and has…read moreabandoned the project. Poor communication for the starts but always willing to speak when he needed money. Not one piece of pool equipment has been delivered, pool liner has not been delivered. Paid for four feet on concrete pool decking.. none of it has been delivered despite five cashed checks totaling over $85,000. And to make matters worse, HE NEVER PULLED PERMITS!!! All I have left are warped pool walls due to being exposed to the elements and cracked concrete in many places that's falling apart.

Very impressed with this company they said they would come and they did! Very knowledgeable about…read moreevery thing they did, answered all the questions we had and even took the time to show us. Fixed a bunch of leaks. Will definitely have them back for all our needs. Special thanks to Kevin and Johnny, they were great!

It really breaks my heart to have to post this but this company was great when Deb was the point…read moreperson. Sadly ever since they replaced her with Kourtney (who is completely incompetent and incredibly rude to boot) they have gone downhill. They terminated me after making up a story about ducks and geese being in my pool which is completely untrue. And they did this on my birthday days before I was hosting a pool party to celebrate. I was a loyal customer for almost a decade when they decided this customer (me) just doesn't matter. Never before have I dealt with this poor level of customer service and ingratitude. I would give 0 stars because that's what this company deserves at this point but unfortunately 1 is required for the review and feedback which I hope helps others to consider another company before using a corporation who apparently sees customers as expendable when other opportunities arise which is what I have to think is going on here. In addition I also asked about pool cleaning equipment with no estimate or response prior to the false claims of water foul and was sexually harassed by an employee at one point. The list goes on and on regarding issues and I stayed loyal but shouldn't have so save yourself the hassle and choose a more reputable company. In all actuality it looks like they can't keep or find employees to actually provide service. Sucks to suck I guess. Another company just going way downhill fast due to staffing issues. Customer beware

We shopped, compared and chose to buy a Harmonic hot tub from Prestige…read more Our old spa lasted 23 yrs and wanted reliable service, a quality hot tub and solid reputation which the purchase metrics was achieved with Prestige. 1. 40 yr history in business 2. Excellent service department 3. Spa with high user reviews and strong warrenty. 4. Price was competitive My recommendation is be smart. Go to prestige first as a benchmark for comparison

I am a retired CA and have seen and worked for a number companies. Presitige Pools is close to the…read moremost incompetent company I have ever seen. Customer service from 1 to 10 would be minus 10. Go somewhere else

the only pool service in the metro st. louis area, that knows what they are doing and cares about…read moretheir customers!! highly recommend!! thank you!!

We had Reflection Pool service install a pool for us in the fall of 2019. Since that time they have…read moredone all the services on the pool. After hearing stories about the challenges of doing a pool I can tell you that if you decide to use Kevin's team at Reflection Pool you will not have to worry. They are amazing. Kevin does a great job on communicating and setting very realistic expectations. Could not be happier with our pool or the services provided since. If I could give Reflection Pools a rating on 10 stars I would! Use them to build you a pool or service an existing pool and you will not be disappointed.

Contacted August 17, finally delivered it September 25 and installed September 28 after made me…read moreagree to a contract that it would be installed before the 16th as I was having a family gathering and wanted to use it. Agree that life happens and delays happen but have been waiting since the September 29th for him to come back and fix the hot tub. Was told it was refurb with no issues but leaked so much water it couldn't run more than 8 hours. Paid someone to come replace the heating element as it was broken, replace a cracked manifold (the reason it was leaking so much water), 2 hoses that were tightened with zip ties, a jet leak and still leaking today December 6th. water gets under filter every 2 days so have to constantly fill. Payed full trusting he would come back, would respond for a bit saying he got busy. This is understandable but at this point havent heard anything back since November 4th.

This guy scheduled 3 appointments with us and was a no show each time. He had us go purchase…read moreparts and caused us to miss work hours. Total flake. Don't waste your time with this yoyo!