SanJuan Pools allowed a pool company out of Columbia, Illinois who had an office in O'Fallon, MO to…read morenot only incorrectly install pools and concrete, but also allows the installer to take advantage of a chronically ill single Mother trying to provide a safe place for her children and the only safe form of exercise for myself. I have been battling with Destination Pools formerly Pools and Beyond, since my pool was installed. According to a representative they sent to my home as a mediator for SanJuan Pools, he stated he was personally asked by Kirk Sullivan, the owner of San Juan pools, to have Destination Pools address the issues. Since this pool was installed, I have had major issues. Outdoor Systems/Destination Pools is aware of the issues but wants to again point the finger at someone else. If you install something incorrectly, you winterize a pool incorrectly, it's no one else's fault but YOURS. I'm supposed to call the manufacturer when you are the person responsible? I believe that is customer service on your part and your responsibility to repair the issues. It's not defective, you installed it wrong. So it's not a warranty issue. SanJuan states they have a 30 year guarantee on their fiberglass pools yet I still sit here 3 years later waiting for my issues to be addressed. I have a Pentair UV Disinfection Sterilizer that was not installed correctly or winterized correctly that is not functioning. My son is allergic to chlorine. Yet all I can get from the home office is an unprofessional representative, Marianne, speaking to me like I'm bothering her. As a Veteran, with all the issues I have, I have yet to get this project complete, even reaching out to the owner, Kirk Sullivan. BBB has been notified and this installer wants to argue the facts when everything was documented. The mediator that claimed Kirk Sullivan sent him did get Destination Pools to dig up the concrete and replace it. It turns out that the mediator wasn't an employee of SanJuan after all. Shame on you Kirk Sullivan, I gave you the opportunity to make this right and you ignored me. As a $70k project sits unfinished, I am forced to move forward to have someone help me get it finished. Maybe I need to have a local media come and look at the issues and have them on he news. I'll see what my attorney suggests. After I finished my google review, Attorney General's office for the state of Missouri and Illinois. Not sure how many times you can point the finger at someone else for your mistakes but there seems to be a trend. You install it wrong, own it and fix it. Don't blame other people. I just read another review from a dissatisfied customer of Destination Pools and just because you have family members working for you does not mean they do not lie. Coming from the guy with all the "excuses," that made me laugh. I am also aware the tile I paid for is sitting in your office. All I wanted was a SanJuan pool. Not the drama that seems to follow you.

I imagine there are quality companies and not-so quality companies in this business. We had a…read morepool installed fall of 2017 in St. Louis County. In terms of professionalism, communication and expertise, it would be difficult to find somebody as good as Destination Pools. My hats to Dan, Megan and the rest of the team we worked with. - GaryF

I had them replace my vinyl liner in the pool 2 years ago. There were wrinkles in the liner after…read moreinstallation. The liner slipped out during the winter when the cover was on. Prestige reattached the liner after telling me to empty the pool so they could fill back up. As it filled I called and that there were more wrinkles in the liner than before. I was told that they will straighten out after it fill with the pressure of the water. DID NOT HAPPEN. Again I called they said empty the pool again and they would straighten it out. I have more wrinkles in the liner than ever before. After filling the pool at my cost 3 times and then Prestige tried to charge for all the visit. I ended paying for most of it. They also tried to charge for added to the pool which they did not and I had video proof. I lost most of last summer swim time because of "Prestige" lousy workmanship. I never had a problem with the original liner which was installed by another company that has since closed. I would not be able to recommend this company for any kind of vinyl liner pool replacement. No one with any authority came to visualize my complaints.

could not recommend less. Poor communication, not clear about their charges and what is/is not…read moreincluded. Couldn't get a phone call back to try and schedule service and assistanc. way overpriced for what they offer. Go somewhere else!

After a rocky start this company got it together and did very nice work. Where other companies may…read morehave tried to cut their losses they continued to work hard. The job took much longer then expected but they are working to see it through

We contracted with Outdoor Systems to handle a very large and very expensive backyard renovation…read moreafter installing a new pool in our backyard (pool not installed by Destination Pools but another company). The design was wonderful and drawings made. The crew was very polite and worked hard and we have to give credit to the young man who rebuilt a retaining wall and staircase. It's wonderful. Our problems began when we had to deal with the owner, Dan, first on misplacement of the fence by his crew in our backyard. The Outdoor employee who spoke to us did not, apparently, understand where placement should have been after speaking with my husband and ran a length of it wrong. When we addressed this issue with Dan and pointed out the drawing design and went over the conversation before installing the length of fence, Dan's answer was, "Well, this is my cousin and he is not a liar." Dan, although upset, reinstalled the fence according to the design plan. The job progressed and we received an email from Outdoor that the job was now done and they wanted final payment. We had to send an email listing at least nine items that were not finished and were very obvious. We were also informed by Dan that the sidewalk they had installed along the side of our house would probably break apart near our driveway because they could not secure it properly to the asphalt. It has been a month after completion and final payment. Here is where the problems really start. All of our beautiful beds which we had river rock installed and, supposedly, a high quality weed barrier so they would be nearly maintenance free have large amounts of weeds and grass growing in them. It looks horrible. We have been attempting for weeks to get help with this situation and have received nothing but not kind texts from an employee and no communications from Dan whatsoever. We have invited them on two occasions to come to the house and look at this problem and we get no response and no help. How did so much grass seed from Outdoor seeding the lawn get into the beds? Carelessness. I emailed Megan at their office pictures of the problems and asked for Dan to contact us. She said she would get Dan the information and have him reach out to us. Nothing. Additionally, for the third time, a large boulder which is part of a stair path leading to our pool equipment has become unstable and needs adhering again. It's a safety issue. We will now have to do this ourselves and another of the boulders is breaking. Another very disappointing aspect of this expensive project. There are more problems with the seed mats they used and they needed to be removed. We were told by an employee they would come out and remove them and, again, nothing. We had to do this very laborious task ourselves. The lack of responsibility and ignoring problems of this business when something goes wrong is completely unacceptable and especially after they have received final payment. We now have had to enlist the help of a different company to help fix the mess of these beds. I would not recommend Outdoor Systems whatsoever.

Coat Your Pool came out to our home to help our pool that had lost its color from the factory and…read morewas an eyesore, the guys who came to the house were very professional and curious, the end results were outstanding and we love our pool again. I highly recommend them and appreciate the quality people doing quality work. Thanks Coat Your Pool.

Chad and Josh, and their staff, are very nice to work with, super accommodating and laid back. They…read moreare attentive and address any concerns before they become an issue. We would recommend them to anyone looking for a pool - new or remodel!

From the owner: H and H Pools is committed to providing every client with the best possible pool repair service…read more Whether it is a minor concrete repair to a complete backyard & pool renovation, we take pride in making it easy for you to truly start enjoying your backyard oasis. Understanding how the problem occurred can prevent wasted time and money on the same repairs year after year. H and H Pools is a dual ownership company with experience & expertise where we are on the job from start to finish every day. We ensure the best quality of work and that your backyard will be treated as if we were repairing or building it for our own families. Call us today to get an estimate or if you have any questions about pool repair.

Dependable, professional, and friendly. They stepped up when my other pool company left me hanging…read more They welcome questions and are transparent!

Larry and his team installed an inground pool for us. Larry explained the different options and…read morerecommended what would work best for our yard, and exceeded expectations .The communication, and professionalism of the team was amazing , a process that could have been stressful was nothing but a smooth process. We love our pool and recommend aqua pools to anyone wanting to transform their yard into a great family gathering spot. Thanks for everything!

Miquel has been amazing. Our pool had been closed for more than a year and he's just fixed it all…read moreup and it's beautiful! He power washed the deck as well and installed a new pump. Prompt. Professional. An all around pleasure to work with!

Miguel & Luna's Oasis have been an absolute blessing for our pool. The quality of work exceeds the…read morevalue. From replacing plumbing early in the season to sand filter maintenance, chemicals & more this is the best option I have found in over 10 years.

In some ways I hate to say this, because I want Jimmy to be available when I need him; but he is…read moreawesome. Over the years I have used more than a few pool services. None can come close to Jimmy's. Quick response, great work and reasonable prices, what more can you ask?

From the owner: Jimmy's Pools has been in the business of in ground swimming pool fun since 2003. Call us anytime…read morefor services and repair. Pool Openings Pool Closing Safety Covers Salt Systems Vinyl Liner Replacement (in-ground only)