Gravity Drain Services was called by my apartment complex to clear a drain. I had woken up to…read moresewage from my front door to my back door on the first floor. Goodbye dog bed and plushie dog toys. Goodbye paycheck for the day as anyone who has ever had to deal with this sort of thing knows. You have to toss the awful smelly heavy wet items, mop up the biohazard, then disinfect everything. I felt sick for days afterwards. Back to my story - The river of sewage was very surprising as I had only washed my face and flushed the toilet once after I went upstairs for the night the night before. The plumber who came told me that the 3 townhouses next to mine are all connected to me and so if they have a problem (flush wipes, etc) it is going to back up in my townhouse. Definitely not the news I wanted to hear. He brings back all 105 feet of snake and finds hair and "strings" (indicative of feminine products). I like the term "drowned rat" myself. I receive an email from my apartment complex that I now owe $335 for the plumbing. Mind you, I use a drain catcher for my long curly hair and I learned early on from my father to always respect the toilet. I call Gravity Drain Services and kindly ask if they could reach out to my apartment complex to inform them what the plumber told me, that the issue could have come from the 3 townhouses connected to me. They decline. Wow. Is it too much to ask for the truth to be told? That's all I was asking. The little guy gets knocked down again. UPDATE - the rental company was told the truth and the charge was removed. Thank you for doing the right thing.

Called them out to replace a broken/improperly installed toilet flange. They arrived 5 minutes…read moreearly, took care of it quickly even with having to chip out the old one, and replaced it with a better quality flange without me even having to request it. Will definitely call them again in the future.

We've used Preferred Plumbing on several occasions. They have always done a good job and have been…read moreup-front about issues, costs, etc. They are extremely professional and respectful of my home and my family.

A very nice fellow; he could not diagnose the squeak in the 2 yr. old faucet. Instead he cleaned…read moreout 2 aerators and charged us $175.00 plus a $49.00 service call. Very very very expensive - I had read several reviews and really thought I had made a good choice. Please be careful!!

I've used A&J two or three times now, all with excellent service. One time, it was a holiday,…read morefreezing cold, and dark; they showed up as champs, and were polite and professional under clearly challenging conditions. Recently we had Sean come out to trouble-shoot, and ended up with a video camera DVD of a drain line from the gutter to the street, which pinpointed our troubles. Plus some ideas for low cost fixes; all for a reasonable fee, and in good time. Very professional all the way through, from service to technology to paperwork. Here's your Pro-Tip from Sean: remember to rout out your lines before the holidays, as a matter of routine maintenance. Otherwise, when the house is suddenly full of twenty relatives - whoops! What might have been a small problem turns into a big problem at a bad time. Thanks, Sean!

We requested a drain service for a floor drain that was backing up. The tech cleared it, within 72…read morehours the drain backed up again. We had them back out to clear it - which cost even more than the first service. When asked about warranty or standing behind their work - they said it was on us as the home owner. Very disappointing.

My sinks had a slow leak and these guys were able to set up a quick appointment. They will give a…read morefree estimate, even for making the trip out. When they discovered that the repairs required only a slight tightening of the connector, they only charged me for the service fee. They didn't try to make up fake issues to drive up the cost of the bill, like some other plumbers might. They are extremely professional, honest, friendly, efficient and just genuine people. I highly recommend calling them for any plumbing issues. I will certainly call them again if I ever have any plumbing issues in the future.

They quote a reasonable price upfront and charge you a RIDICULOUS price at the end…read more They charge 250.00 an hour. Drew B. from Performance Plumbing: Msg from owner: "The rest of the cost is for the other materials, labor costs, insurance costs, taxes, credit card processing fees, fuel, tools, and knowledge."

I was able to take a hot bath this weekend, thanks to these guys! They replaced particular parts of…read moremy plumbing lines. They also installed a hot water recirculation loop, which allowed my hot water to stay conditioned near my appliance! I am grateful, and the job they have done is worth every cent!

This service was excellent, and very efficient as my pipes were getting fixed. My residence had…read moresewage that would come out of my tub, which freaked my kids out. I was glad that I reached out to this company because my house started to smell of sewer odor. I was unable to fix the problem myself, therefore I called 3 plumbing businesses and this company gave me a fair price and was able to come out quick.

Omgoodness super duper knowledgeable quick and knows what he is doing! My parents had a clogged…read moretoilet drain and we did everything we can before deciding to call someone. It took about an hour because he had to get out this long snake looking thing, I think he actually called it a snake. We called a few places before we ended up here, I'm super cheap when it comes to things like this, so I have to price compare of course! With that said, this guys prices are super competitive! He got the job done, and now we have a functional toilet. I can't believe what comes out of the toilet...and who puts tampons in the toilet?!? I swear I saw like a clump of 5-6 tampons came out! Now that I've grossed everyone out, have a great day! Completely recommend this place! I usually post pictures for all my reviews, but I didn't think it was appropriate this time!

Way overpriced for a hot water heater. They charge extra for credit card use. Guy that did the…read moreinstall was fast, not his fault about the price. They took advantage of a women in need and I am a landlord and know what they cost!

Tope was hired by the City of Manchester to fix an inside and an outside sewer issue…read more Stormy and Bailey on the phone were polite and more than helpful. The outside crew sucked. They were not polite (besides a younger male who was very friendly). The older man yelled at us for running water during their work (we didn't). They also left a HUGE mound of dirt, about 4 feet tall (which is apparently normal for sewer work, but they could have left us know before leaving). Stormy was apologetic about this on the phone, so we decided to move forward on the inside work. The inside crew was FANTASTIC! Total night and day difference! I understand why they have the friendlier guys do the inside work, lol. They were in-and-out in 3 hours. Overall, while I had a mixed experience, I'd consider using Tope again. They aren't the worst, especially on the customer service side.

I saw one of their vans as I was out running errands and immediately called to schedule to follow…read moreup on advise a previous plumber has given us. Scheduling was easy and the person in the phone explained the pricing and scope vs camera option completely. They were able to get me in even quicker than I could get my schedule to change. Day of, Kyle came early and got started super quick. He was up front and you could tell he'd been doing this a while because he answered all my questions and has a ton of knowledge even considering my house is 100+years old. He spent literally 30+ minutes getting an old clay top that was the size of a 5lb weight plate (basically exactly the diameter) of my drain out of my sewer pipe. Who knows how long it'd been stuck down there and causing issues. I was able to see what was inside my drain and he specifically pointed out what I'd need to do to address it. I can't express how great it is to feel like you got what you paid for with no surprises and great service. Ty!

My home warranty company sent this company to our home to unstop toilet and fix so drain of the…read morekitchen & bathroom sink. Sean was the technician that came out. He flat out lied and said everything was running smooth. 10 minutes after he finished up or claim to be out son used the restroom and said it was still in the same condition it was before the plumber came. I instantly reached out to the company, the technician as well as the home warranty co. Noone has returned. Not to mention i paid a $100 service call fee. Save yourself the aggravation and money. Go to the larger companies that have a good customer service rating.. save yourself the aggrevation, time and money. Please do your due diligence and do your research Unfortunately, we didn't..now were out of $100..v Good luck

They only communicate by text, it's not my preference on making appointments like this but it could…read morebe someone's. They schedule appointments according to the area so they could never tell me specific days they were available. Had to ultimately cancel due to them not being able to tell me when they can be available.