Severe Quality Issues & Failure to Rectify
Project: Back patio and concrete sidewalk addition (2024)
Contractor: Seth Tomlin (Tomlin's Home Services)
I cannot recommend Tomlin's Home Services due to severe failures, poor workmanship, and a total lack of accountability. Despite being a polite individual, Seth's concrete work was substandard and resulted in a project that was both non-functional and aesthetically unacceptable.
Primary Issues:
Poor Grading & Drainage: The patio was not properly graded, leading to significant standing water. I raised concerns about the grading during the process multiple times, but they were ignored.
Mechanical Failure: Incorrect materials were used for the sump pump drainage and base materials of the patio pad, causing water to discharge directly under the concrete pad and would have caused future structural instalbility of the pad (found when we tore the pad up to replace it two months later). I raised concerns about the option for these materials as well, and obviously it was also ignored.
Substandard Finish: The project was left with breaks at the joints/edges, concrete splatter on my siding and brick, and a generally messy job site.
Total Loss: The work was so poor that I had to hire a second contractor to completely tear out and redo the patio pad. I am still facing the cost of repairing the sidewalks.
Resolution Failure:
Over the last two years, I have provided Seth with extensive photo documentation and multiple opportunities to provide a refund and cover the corrective costs. While he initially agreed to a repayment in his words to avoid involving his insurance, he has failed to provide any reimbursement to date.
The Bottom Line: This experience has cost me a significant amount of money in both the initial payment and the subsequent demolition/reconstruction. If you are looking for quality concrete work and a contractor who stands behind their mistakes, I strongly suggest looking elsewhere. read more