THE WORST SERVICE EVER! Michaela the new manager is…read moreabsolutely awful. They need training on customer service. The customer service a couple years ago was AMAZING when they actually hired good people and had good customer service. I had to call the corporate office myself to schedule an appointment because she was too lazy to do it herself. She told me it would be the two months before they could install our new salt cell After it took two months to receive. I called the corporate office and they had me on Schedule within three days. The local store has Worst customer service ever. I wish they had the other people that used to run the store because those people were top notch! I will drive all the way to Maryland Heights to another pool store just to avoid this disaster of a place. I've never experienced more rudeness in my life. Good luck. I would do a complete makeover in the store if you want to continue to get people to come there. And I'm not the only one that feels this way. I didn't know all of my other friends that have pools will not step in the store with this awful new management.

Had everything I have ever needed for my parents pool. Very friendly, accommodating and more than…read morehappy to help you out.

They moved a used hot tub from the seller to my house. They were at the seller's on time and my…read morehome on time. They were nice, knowledgeable and efficient.

I ordered a new hot tub cover from this business. They gave me lots of quality options to choose…read morefrom and designed the cover exactly as I wanted it. Once the cover was ready, they came out and installed it, took the old cover away, all without me having to be to be home. Very professional service without any issues. Also was almost half the price of another company I received a quote from. Highly recommend!

Being a first time pool owner you look at the reviews and expect knowledge and experience. We came…read moreto these people every day or every few days with water samples for over six weeks at the beginning of the summer, asking how to get our water clear and what we need to do and buying parts. After being told to 'just shock it everyday until it's clear' and spending HUNDREDS of dollars on chemicals that weren't fixing it, I went elsewhere and seemed advice and our pool was cleared in a day. Every single person in there will give you a different answer on 'what to do' or 'how to do it' or what you need. For experienced pool owners this is a great local family owned place and the people are very nice. But for new pool owners I suggest going elsewhere first.

always helpful. I just bring a water sample and they let me know what to do. make it easy.read more

Fired for being rude to my employees. Came to my property all up in arms because he has no…read morecommunication skills. I would have gladly paid the prepaid charge had he let me know about it but it was never mentioned, then he emails some email address I haven't used in years to request the payment. Terrible customer support. Anger management issues. Inability to communicate.

Tried to contact Paradise Pools before appt on Saturday, voice-mail full and no answer on text…read moremessages. The showed up between 12-2 we didn't have what was needed to close our pool and the didn't have it in the truck, they said they would be back on Monday after 2, tried to contact them to confirm, voicemail full and again no answer to Txt and no show on Monday and Haven't heard from them since. Now the filter is off and getting cooler and need to find someone to close the pool.

Wideman Pools are the only company I trust to maintain my pool! They installed in and have doen…read moreevery opening and closing each year.

I just wanted to leave a great review for Wideman Pools. Rodney, Krystle, and the staff of Wideman…read morePool are so professional and caring. They helped me close my pool for the fourth year in a row. As always they did a fantastic and professional job. Thank you guys!!

The following is an honest and fair review of Prestige Pools. Prestige installed a Trilogy Atlas…read moreFiberglass pool for our house in 2016. I will start with the strengths: -Brian (salesperson), is AMAZING! Brian has probably heard it all, and has gone to bat for us when needed. Brian also provided terrific insight, and didn't just try to upsell us on things we didn't need. -Quality: after hearing some post installation horror stories, and seeing other pools built, I have no doubt Prestige's work was top of the line (at least for our pool). We have some mystery footprints on the bottom of our pool that appeared during installation, but by the time the project was completed, we were kind of over it. -Water samples: Prestige does a great job of providing water readings. There's been a few times I've gone in for a reading, and the machine has been down, but it's computerized, so just a quirk of technology. Now for the negatives: -Project management is not a strong point for Prestige. We were told our pool would be ready to swim July 4, it was in the ground a July 4, but definitely not swim ready (filtration system wasn't ready, etc), not even close. We never knew if a crew would be out, it was always a mystery trying to find out if they would be on-site for the day. There's lots of moving parts in a pool installation, and Prestige could benefit from having someone on staff with project management experience. -Communication: some people at Prestige are wonderful, others not so much. At one point we had shipping/packaging from pool parts left on the side of our house. Someone at the store tried to blame the packaging on utility companies as there were utility flags near the boxes/trash. The utility flags were from marking lines in the ground. Would I use Prestige again? Probably. Would I ever go through putting in a pool again? Probably not.

I had them replace my vinyl liner in the pool 2 years ago. There were wrinkles in the liner after…read moreinstallation. The liner slipped out during the winter when the cover was on. Prestige reattached the liner after telling me to empty the pool so they could fill back up. As it filled I called and that there were more wrinkles in the liner than before. I was told that they will straighten out after it fill with the pressure of the water. DID NOT HAPPEN. Again I called they said empty the pool again and they would straighten it out. I have more wrinkles in the liner than ever before. After filling the pool at my cost 3 times and then Prestige tried to charge for all the visit. I ended paying for most of it. They also tried to charge for added to the pool which they did not and I had video proof. I lost most of last summer swim time because of "Prestige" lousy workmanship. I never had a problem with the original liner which was installed by another company that has since closed. I would not be able to recommend this company for any kind of vinyl liner pool replacement. No one with any authority came to visualize my complaints.

Dependable, professional, and friendly. They stepped up when my other pool company left me hanging…read more They welcome questions and are transparent!

Larry and his team installed an inground pool for us. Larry explained the different options and…read morerecommended what would work best for our yard, and exceeded expectations .The communication, and professionalism of the team was amazing , a process that could have been stressful was nothing but a smooth process. We love our pool and recommend aqua pools to anyone wanting to transform their yard into a great family gathering spot. Thanks for everything!