Worst customer service I have ever received. Andy is dismissive, condescending and genuinely…read moredoesn't care about the customer. I have had countless issues over the last couple years with St. Charles Pool and Spa opening/closing my pool as well as no weekly maintenance. Very half ass job with the closing causing numerous issues opening in the spring. Pushed the opening back several times this past spring, and left with it pond green colored and told me to shock it. Pics are from day they opened to 4 days after and they refused to come back to get it right. Every time I call to get them to come back to fix their errors, Andy tells me 10 different excuses and ends up saying it is my fault. The only thing they're good at is racking up the chemical charges every week and billing the customer. Do yourself a favor, never use these clowns. It will end up costing you so much more in the end as they have no clue what they're doing and send incompetent people out to do the job causing $1000s in damage that they won't fix.

Honest, conscientious, thoughtful and very helpful staff!!!!!!! Hard to find any more!!! They…read moreactually came when they said they would & took care of my needs for the pool in a timely manor & I feel they treated me as they would have wanted to be treated themselves!!!!! Put new heavy duty springs on my pool cover to fix the problem. One of the few companies left who really care!!!!!

Pools are a big investment, so it is important to get the right company. I picked Edgewater pools…read moreover several others and I was not disappointed. They were Outstanding in every way. Their design abilities, pool experience and quality work was outstanding. They really did exceed my expectations! With all projects there are issues that arise, but EdgeWater pools took the responsibility and made it right! People that see our pool and are amazed at its design and quality. I get asked if I had to do it over would I still use Edgewater pools or go to another company. Without a second thought I would use EdgeWater pools again!

Had a great experience with Edgewater Pools. Did a wonderful job on our pool and executed our…read morevision of what we wanted. And they were quick. I'd recommend them to anyone.

Brian was one of the few that actually replied to my requests for a bid. I wanted someone who…read morewould reconstruct the bottom sand and cove, then install a new 27 ft" pool liner. When he gave me recommendations on what I would need and where to acquire everything. Then he stayed in communication with us throughout the process and arrived when he said he would. When he completed the job he and his associate removed the liner and other remnants of the job and recommended things to extend the life of our pool/liner. Without a doubt, I would recommend him highly to anyone who wants someone reliable to work on their above-ground pool. But apparently, above-ground pools are only part of his expertise. He works with in-ground, and any water-related landscaping. Absolutely, give him a call!!!

First time customer, took off wet dirty cover rolled it up and shoved it in bag. Added the…read morechemicals we supplied and then charged $400. Hooked up the intellichlor and put cartridge filter together, no vacuuming. Guess I am expecting too much. Paid $450 last year to a different company but at least the vacuumed the pool for us. Sorry I can't highly recommend them.

the only pool service in the metro st. louis area, that knows what they are doing and cares about…read moretheir customers!! highly recommend!! thank you!!

We had Reflection Pool service install a pool for us in the fall of 2019. Since that time they have…read moredone all the services on the pool. After hearing stories about the challenges of doing a pool I can tell you that if you decide to use Kevin's team at Reflection Pool you will not have to worry. They are amazing. Kevin does a great job on communicating and setting very realistic expectations. Could not be happier with our pool or the services provided since. If I could give Reflection Pools a rating on 10 stars I would! Use them to build you a pool or service an existing pool and you will not be disappointed.

guys were great and got the job done quick in fixing my swim spa heat pump. We used them years ago…read moreon prior hot tub and weren't disappointed again

Perry and George were great! After having to get a new liner in May, my pool was leaking again…read more They came out and diagnosed it with dozens of small holes. They were able to come out that next week and install a new liner. They did an amazing job and they took the time to make sure everything was perfect and didn't cut any corners. Price was very fair and reasonable. Will use them for all my future pool needs and have passed out their business cards to multiple neighbors.

Dependable, professional, and friendly. They stepped up when my other pool company left me hanging…read more They welcome questions and are transparent!

Larry and his team installed an inground pool for us. Larry explained the different options and…read morerecommended what would work best for our yard, and exceeded expectations .The communication, and professionalism of the team was amazing , a process that could have been stressful was nothing but a smooth process. We love our pool and recommend aqua pools to anyone wanting to transform their yard into a great family gathering spot. Thanks for everything!

Great price and quickly finished the job!!! Highly recommend!!! Very professional!!!!read more

Very responsive and reliable. Polite, professional, and friendly. Very glad to have found them!read more

We reached out to just about every pool company in St.Charles and St.Louis area before deciding to…read morego with R&R! They did a fantastic job! They were extremely professional From start to finish! It took 2 days to have the pool installed! They came on a Monday morning and were done by Tuesday afternoon! They were extremely professional and by far had the most competitive price! I would highly recommend this company!

I woke up Friday morning to discover my pool pump died. I called R&R pools and within 2 hours they…read morewere out to diagnose my problem. By that evening the pump was replaced and the pool was up and running just in time for the grandkids to come swim the next day. R&R installed my pool 6 years ago and has offered great service and reasonable pricing ever since. I would highly recommend R&R for in ground pool installation and service!