Jak is a pathological liar. We hired him in March to replace out unground pool liner. To make a…read morevery long saga short, we have spent the entire summer chasing him down to do the job. There is ALWAYS an excuse or something is ALWAYS someone else's fault. Needless to say it is now September, I have a concert hole in the ground a little chance of finding someone else to do the work. My $8000 problem will soon be a $50,000 problem and it is all thanks to Jak. Do yourself a favor and do not hire him.

From the owner: We offer Weekly and Bi-Weekly Pool cleanings. As well as openings and closings, and liners.read more

He his very informative and helpful for us as new pool owners. Also he responds quickly when asked…read morea question.

From the owner: A personalized service from a 25 + year veteran from Florida. I can meet all your needs.read more

guys were great and got the job done quick in fixing my swim spa heat pump. We used them years ago…read moreon prior hot tub and weren't disappointed again

Perry and George were great! After having to get a new liner in May, my pool was leaking again…read more They came out and diagnosed it with dozens of small holes. They were able to come out that next week and install a new liner. They did an amazing job and they took the time to make sure everything was perfect and didn't cut any corners. Price was very fair and reasonable. Will use them for all my future pool needs and have passed out their business cards to multiple neighbors.

I had an appointment booked and no one showed up. I have sent text messages, emails, and called…read moreevery day since (6 days ago), no answer or reply.

Fired for being rude to my employees. Came to my property all up in arms because he has no…read morecommunication skills. I would have gladly paid the prepaid charge had he let me know about it but it was never mentioned, then he emails some email address I haven't used in years to request the payment. Terrible customer support. Anger management issues. Inability to communicate.

In store service is fantastic. We are relative newbies as far as owning a pool. After having…read moreanother company (who's name has something to do with Spring, Summer, Winter and Fall) install a salt generator for us, I took my water samples to said company to get our chemistry straightened out. $300 in chemicals later, I had cloudy, green water. Fed up, I took a sample up to St. Charles Pool and Spa, and that afternoon, I had a sparkling, clear pool. I've never gone anywhere else with chemical questions since! They also helped me troubleshoot a motor problem I had last year, setting 2 motors up in the back room to check their performance. I highly recommend this store.

Worst customer service I have ever received. Andy is dismissive, condescending and genuinely…read moredoesn't care about the customer. I have had countless issues over the last couple years with St. Charles Pool and Spa opening/closing my pool as well as no weekly maintenance. Very half ass job with the closing causing numerous issues opening in the spring. Pushed the opening back several times this past spring, and left with it pond green colored and told me to shock it. Pics are from day they opened to 4 days after and they refused to come back to get it right. Every time I call to get them to come back to fix their errors, Andy tells me 10 different excuses and ends up saying it is my fault. The only thing they're good at is racking up the chemical charges every week and billing the customer. Do yourself a favor, never use these clowns. It will end up costing you so much more in the end as they have no clue what they're doing and send incompetent people out to do the job causing $1000s in damage that they won't fix.

the only pool service in the metro st. louis area, that knows what they are doing and cares about…read moretheir customers!! highly recommend!! thank you!!

We had Reflection Pool service install a pool for us in the fall of 2019. Since that time they have…read moredone all the services on the pool. After hearing stories about the challenges of doing a pool I can tell you that if you decide to use Kevin's team at Reflection Pool you will not have to worry. They are amazing. Kevin does a great job on communicating and setting very realistic expectations. Could not be happier with our pool or the services provided since. If I could give Reflection Pools a rating on 10 stars I would! Use them to build you a pool or service an existing pool and you will not be disappointed.

Dustin started cleaning our pool weekly last summer. He did a fantastic job! I am a new pool owner…read moreand was so frustrated that I was spending all my time balancing chemicals and vacuuming. He takes care of everything so I can just enjoy my pool. Looking forward to this summer!

From the owner: Swimming pool repair service in St Charles, MOread more

We shopped, compared and chose to buy a Harmonic hot tub from Prestige…read more Our old spa lasted 23 yrs and wanted reliable service, a quality hot tub and solid reputation which the purchase metrics was achieved with Prestige. 1. 40 yr history in business 2. Excellent service department 3. Spa with high user reviews and strong warrenty. 4. Price was competitive My recommendation is be smart. Go to prestige first as a benchmark for comparison

Brian and Kim were awesome through the whole process. Highly recommend. Timelines were hit and so…read morefar we love the new pool!

Our pool motor went out and they were extremely helpful providing us with the right motor and how…read moreto attach it so we could get it fixed the same day!

Could not recommend this place less. My family has tried to be a customer for years, since we…read morebought our first house with a pool, and have never had an experience describable as 'great', sometimes it was alright, got the job done, but we could never rely on them to do a consistent job or even to show up. This year, we paid over $600 for an opening that was never complete. They, as is seemingly habit for them, never showed up to rectify this after we called and they said they would send someone out. We've also been trying for years to get on their weekly cleaning service list and have been repeatedly told to tell them 'At the beginning of the season' as that's when they're figuring out how much staff/resources to acquire, we also got on a wait list, which I suppose makes sense until they finally say you're in and people still never show up consistently. We've also had problems with rude staff in store in the past. Yes, we should've given up on this place a long time ago, we're just busy and this place is close to us so it was convenient-- at first, obviously. After the shit show of this year, it's June and we haven't been able to swim once yet bc the pool is in a state of neglect from this one sided relationship with Four Seasons, we've finally put the thought required into finding a new company, St. Charles Pool and Spa, and they have been fantastic. Friendly staff that actually show up and in the time frame they say they will. Almost like they recognize that they're being paid to be here and do the job! I highly recommend going right to them and not wasting your time here. They've already been out to asses the situation, are doing a sort of 'second opening' for us to fix the bad job done the first time, and got us cemented in their weekly cleaning schedule. Finally!