The installation went great. Fernando was a magician. He…read moregot the spa in the exact spot after recommending an alternate location to what we thought. It fit perfectly on the reinforced concrete pad. After the electrician ran the electric Fernando came out on Saturday to start it up and show us how run it and how to use the chemicals. Unfortunately, there was a leak. Fernando found it quickly (a broken fitting in the one motor) A minor repair but he did not have the part. He called up Aspen and got the part and returned. After some time he got it repaired and working perfectly. He put everything back together and we were able to use it that evening. Fernando went above and beyond to make sure we were happy. Kudos

My dad purchased a hot tub years ago. When I have needed repairs for the hot tub they are quick to…read moreget on the schedule and arrive to find out and repair the issue.

Worst customer service I have ever received. Andy is dismissive, condescending and genuinely…read moredoesn't care about the customer. I have had countless issues over the last couple years with St. Charles Pool and Spa opening/closing my pool as well as no weekly maintenance. Very half ass job with the closing causing numerous issues opening in the spring. Pushed the opening back several times this past spring, and left with it pond green colored and told me to shock it. Pics are from day they opened to 4 days after and they refused to come back to get it right. Every time I call to get them to come back to fix their errors, Andy tells me 10 different excuses and ends up saying it is my fault. The only thing they're good at is racking up the chemical charges every week and billing the customer. Do yourself a favor, never use these clowns. It will end up costing you so much more in the end as they have no clue what they're doing and send incompetent people out to do the job causing $1000s in damage that they won't fix.

Honest, conscientious, thoughtful and very helpful staff!!!!!!! Hard to find any more!!! They…read moreactually came when they said they would & took care of my needs for the pool in a timely manor & I feel they treated me as they would have wanted to be treated themselves!!!!! Put new heavy duty springs on my pool cover to fix the problem. One of the few companies left who really care!!!!!

I'm extremely disappointed with my experience with Watson's regarding my hot tub cover. When I…read morepurchased it, I expected a quality product that would hold up under normal outdoor conditions--because that's exactly where hot tubs are typically used. Now that the cover is failing, I reached out for warranty support, only to be told it wouldn't be covered because the hot tub was not under an additional cover or structure. That requirement was never clearly communicated at the time of purchase, and frankly, it seems unreasonable. A hot tub cover should be designed to withstand being outdoors without needing to be protected by yet another cover. It feels like a loophole to avoid honoring the warranty rather than standing behind the product. Very frustrating and disappointing customer service experience. I would not recommend based on how this situation was handled.

Bought a swim spa at the Watson's in Chesterfield, MO…read more First why they don't thrown in steps with a significant purchase line that who knows...it should be a red flag. Second my Bullfrog swim spa padding started peeling up. Tried to get Watson's service to respond and they have not. In person they were non responsive to my situation. Email and calls either don't respond at all or they promise to review and get back to you. So the Bullfrog swim spa is a good tub, but I'd purchase either directly or from a more service effective business.

Service Provided: Pool Opening and Water Balancing…read more Very knowledgeable, provided excellent service at a reasonable price. I will use thier services again.

I had an appointment booked and no one showed up. I have sent text messages, emails, and called…read moreevery day since (6 days ago), no answer or reply.

So, I own a pool, and owning a pool is a world of pain sometimes. I had a major part fail, and the…read moremustard algea took hold. It was a disaster. I ran by R and S, and they were able to give me the insight I needed, the part to replace and the pool chemicals I needed to kick this algeas butt. Pricing was on par with Amazon, but I didn't have to wait two days to get the parts and chemicals. With algea you don't have time to sit with your thumb up your butt, you need it fixed right then, and right now!!! Gotta support these local businesses because pool and spa supply just cannot be an online only business. Try them out, utilize their expertise and keep the patronage going so you always have a helping hand when it comes to pool maintenance!!!

I hate giving bad reviews but this is the 3rd year R&S has opened my pool with consistent issues…read more (they close it as well). So third strike.. I've gotta find someone better!! We never see the same techs returning. And we've had issues every single year. It's like they hire new guys each summer and they're clueless. Last year I was told by a tech, he "didn't know the system." This year the pressure valve on the filter was left open, I had a pressure code on my heater (so it was not functional) because I had no pressure to the system with the valve open! I found one of my jet covers in 2 pieces in the middle of the pool. A plug was left on the ground by the system. My pool entry handle is so loose, I've got to tighten it. The system was not primed properly, done with such little water the box was smoking hot when we opened it. I'm thankful I didn't loose a motor. I've called with a couple of questions trying to troubleshoot these issue but was given some bad information. He gave me an electrician's number for the heaters PS code?? I'm sorry they can be the nicest people but this is their profession, not mine. I shouldn't have to go behind them to fix things that are wrong and effecting pool operations or done with little to no care of correct outcomes. Especially for what is charged. I would think a pool opening includes ensuring the system is functioning correctly and if something is not, then notify the owner before driving away. Which they never do check out and let us know how it went or any issues that need addressing. The process is piss poor to say the least.

For the last two years I have been going to Baker Pool & Spa, and I have received nothing but the…read morebest. I live in O'Fallon MO, and even though there are places much closer to my house, I do not feel they give the service that Baker Pool & Spa gives. I deal with the same group of people every time, and they are friendly, responsive, and a class act in all areas. I purchased my hot tub there in 2012, and have had the opportunity to see that everything I was promised be the truth! I wouldn't go anywhere else if I had to purchase another hot tub, or if I needed chemicals for my hot tub or pool. Kudos to Baker Pool & Spa!

I actually came to Bakers when my previous place kept having issues with their water testing…read moreequipment. I stayed because my pool has never looked better and because caring for it has never been easier! Everbody has been very patient and nice!

We needed a hot tub moved and this business did not disappoint! I called on a Friday afternoon for…read morea quote and some questions. The questions were answered and I received the quote within minutes. The quote was accurate and did not change. They called the morning of and let us know when exactly they would be arriving. The move was easy and seamless. I highly recommend!

Great selection, good prices, and very knowledgeable & helpful staff. We bought a new model rather…read morethan refurbished, though they were also open about which used models would be more manageable for future maintenance and why. They were flexible and accommodating with delivery and set-up; our patio is pretty difficult to reach, and the delivery crew was fantastic. We also really appreciated that there were no pushy sales tactics. Mike and Jerry were both patient and thorough answering all our questions, and we never felt pressured at all. They explained everything we'd need ready on our end to be up to code for delivery and set-up - which can be tricky depending on location - but they were nothing but accommodating. Great experience for us!

We had difficulty reaching anyone initially from Leslie's online store. However, we did get a…read moreresponse. Leslie's resolved our problem promptly. Even though they were low on stock, they gave us a great deal on other items we needed for our new pool.

From the owner: Leslie's is your trusted neighborhood pool store in O Fallon, Missouri and a go-to destination for…read moreall things pool and spa. We offer the best selection of pool and spa chemicals, pool cleaners, equipment, cleaning accessories, floats, and pool toys. Count on us for complete pool care, including free in-store water testing, free cleaner inspections, and free in-store labor on repairs. Shop your way -- in-store, online with easy in-store returns, or through the Leslie's app. And don't forget to join the Leslie's Pool Perks Rewards program for special offers and savings every time you shop.

If you are looking for a company that stands behind their products even when it is not to their…read moreadvantage, Four seasons is Number 1! Their team is extremely knowledgeable and are there to help with any pool issues. Their service techs are phenomenal! I can't recommend this company enough !

Knowledgeable, friendly staff. Great selection of products. Great location. Highly recommend.read more

Absolutely amazing customer service from this father and son business. Just had a Big Green Egg…read moredelivered by them yesterday. After reading online to call around because some BGE dealers throw in extra stuff, I called 5 in the area. Ozark Pool was the only one offering to throw in charcoal, the ash tool, grill gripper, and fire starter sticks. Plus...free delivery and setup! And they were incredibly flexible on when they'll deliver. I'd recommend this company to everyone!

From the owner: Ozark Pool & Spa provides pool and spa repairs, chemicals, and parts, as well as pool kits and…read moregrills and smokers to Franklin County, Warren County, and Gasconade County.