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    Otto’s Kitchen

    5.0 (4 reviews)
    Open 12:00 pm - 7:00 PM

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    The Brakeman American Grill

    The Brakeman American Grill

    4.5
    (254 reviews)
    0.9 mi
    $$

    Absolutely recommend this place. Worth the wait as the small staff is making items fresh. Great…read morelocal, small, place. We will be back next time we are in the Jackson area.

    I rarely leave negative reviews, but this was one of the most frustrating restaurant experiences…read moreI've ever had. When we arrived, the restaurant was completely full, but it's a very small dining room with only about 10 tables. We only waited about 10 minutes to be seated, and after seeing the great Yelp reviews, we were excited to eat there. There was only one larger party of eight; the rest of the tables were small groups, so nothing suggested the kitchen was overwhelmed. We were seated at 6:10 p.m., ordered drinks, and placed our dinner order shortly afterward. Then...nothing. We waited so long that we ordered a second round of drinks, assuming our food would be arriving any minute. After finishing those drinks, we finally asked about our order around 7:30 p.m.--more than an hour after ordering. The response from the other server was disappointing. Without any real apology or concern, we were simply told it would be another 10-15 minutes because they "had lots of to-go orders." If the kitchen was prioritizing takeout over guests who had been sitting in the dining room for well over an hour, that should have been communicated from the beginning. Then 10 minutes later, to make matters worse, the other server to whom we inquired --not even ours--brought peppermints to the table to "help with our hunger." Whether it was intended as humor or not, it came across as incredibly insensitive given we'd been waiting 1 hour and 20 minutes. At that point, we asked for our bill for the drinks and decided to leave. Unsurprisingly, our food appeared almost immediately after we asked for the check. By then, the experience had completely ruined our appetite. Our actual server did apologize, and I appreciated that, but it was simply too late to salvage the evening. I've eaten at countless restaurants over the years, and I have never experienced anything quite like this. Long waits can happen, but a restaurant should communicate honestly, apologize sincerely, and make guests feel valued. Unfortunately, none of that happened here. We left disappointed and I feel the need to warn others. I felt bad for our actual server (who we tipped normally) because she couldn't help the delay in the kitchen or her coworker's behavior.

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    Outside
    Salad with grilled chicken
    Salad with grilled chicken
    Outside of the restaurant.

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    Outside of the restaurant.

    Otto’s Kitchen - foodtrucks - Updated June 2026

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