TLDR: Orkin lies. Go local instead. They tried scamming me for more money, and refused to refund me after they failed to do what they promised. Long Review: Stay away from this company. I've worked in real estate and called for estimates from exterminators in several states, Orkin has brought me the worst experience I've ever had. I inquired about a mouse issue, the person on the phone was pressuring me to buy quickly as possible. He offered a discount that would go away if I hung up. This is a slimy sales tactic and I should've stopped there. Because the service they gave me was a blatant lie from what I was promised on the telephone. After being pressured to not inquire with other companies, I decided to let Orkin inspect my home for pests. I was promised mouse traps and the enclosure of holes for the rats so they wouldn't re-enter. Visiting my house, they REFUSED TO CLOSE THE HOLES, and told me that it was worst for the infestation if they closed them. They said specifically that closing the holes would "rile and trap the rats indoors." Later I contacted another company, and they told me there would be nothing wrong with closing these gaps. And they even looked confused to suggest that closing holes could make a rat infestation worse. So Orkin not only failed to provide the service that was promised, THEY ALSO LIED by saying that closing the gaps was worst for my house. When Orkin inspected my house, they explained to me that rats were entering through the roof and living in my attic, and I needed to fumigate my home to get rid of them. I am now convinced that Orkin only said this to charge me more for a service that was completely unnecessary. Orkin said the cost would be upward to SEVEN THOUSAND DOLLARS. I'm extremely happy I didn't pay for this. The other company explained to me that fumigating my home was unnecessary and it was unlikely rats were entering through the roof. Instead, this second company completed the service that Orkin refused to provide, and they filled the gaps, window cracks, and holes with wire meshes. This was something that was promised by Orkin that they didn't provide. And unlike Orkin, the new company I called had no issue of me contacting other exterminators in the area, and were much more courteous than the Orkin inspector who insisted that there was nothing they could do to stop the rats. Not only was this second company not charging me for any of the extra work, but they behaved very cordially while encouraging me to inquire others in case their work wasn't enough. Orkin made me feel like their services were the only option, with a sense of emergency to pay them for extra services as quickly as possible. This is a very dishonest sales tactic, and made me unnecessarily stress in the process of buying a new home for my family. When I decided to call back for a refund, which I felt was justified since Orkin didn't close the gaps like they promised me they would, they refused. Not only did they refuse, but they had the audacity to say that closing gaps wasn't in their services for the initial inspection. Even though that was the primary service promised for their first visit. It was the whole reason I called them out, and they wouldn't even give me a refund for their failure to provide what they promised. I'm very upset with Orkin, and am going to let everyone I know not to use their services because of the blatant disrespect I've felt throughout this entire process. I don't want to cause any issues by naming the better company that I've picked instead. I will just say that I recommend for everyone to look for a local exterminator company instead of Orkin. read more

I scheduled an apt and had a technician come out. He stated he would need to come back with another technician as he had come alone. So scheduled with him to come back in 2 days. No one ever showed up or called. I called Orkin and was told someone would look into it and call me back. That was a week ago and no call. Awful customer service!!! Don't bother with them - they'll never show up. read more

I called Orkin this morning at 9am and told them I had a nest of bald-faced hornets in my backyard. I was told this is serious and they can escalate quickly, to stay in the house! Someone will be at my house between 10-11am. Needless to say no one showed, I got no call nothing!!! I tried calling back a few time around 1130 and after but just kept getting that someone will get back to me all representatives are on the line. At 12:30 I decide to call again but go thru the new quote option, Bri answered and she informed me that she saw my service was scheduled for today and when she tried calling the Culpeper location. Informed me they close at 12pm and won't be back until Monday. Bri was extremely nice and helpful and was also going to provide the information to the regional manager. I had called other exterminators that called me back and I ended up not going with because I believed Orkin would hold up their part. If I went with someone else thry probably would have fixed my problem by now. A simple phone call to say it won't happen today is all that should have happened. I'm not happy with that part of customer service at all!!!!! read more

Orkin - Website store info - Pest Control Near Me - Culpeper, Virginia

Sucky service, with sucky attitude -- especially some of the office help. And very inflated prices, in my opinion. I specifically asked for a certain chemical to be used, and they came and used what they decided was best. I had asked for a certain spray formula, because it was effective over the course of a dozen years. The employees changed at this business, and someone there less than a year gives me a snow job about "knowing what works." I want what I want for a reason. You then came and did something else, and weren't intending on telling me before I asked you specifically. I was also a customer of the preceding business here that Orkin took over. Now, no one "knows" me, and contracts, down payments, etc., are necessary. What a nasty way to thank me for years of patronage. "Those are the new rules now." Thanks a lot, Mr. Orkin. read more