When it comes to pest control, it's easy to go wrong. The big companies will send techs who don't…read moreknow the first thing about pest control and couldn't tell an ant from a fly. SPRK is not only honest but their techs are highly experienced and knowledgeable. They took care of a hornet nest for us and they did it right so it never came back. After that experience we signed up for the quarterly pest service with them and never had any more issues. I am always someone who asks a lot of questions and I've genuinely learned a lot about insects and keeping my house pest-free from talking to them. In an industry like pest control you have to know your stuff, and they do.

This is a bit long BUT if you really want a pest control service that's been evaluated over years -…read moreREAD IT! :-) This review is wayyyy overdue. I've had this service since it opened. I primarily started with them because a veteran owns it, then kept them because of the 5 star services they have been providing me for years. My rental home had mice way back in the day, I was living there at the time and my wife was not having it and needed them gone FAST. Scratching in the walls and so on. The home is a 1959 and from what they said in VA this is expected. We have a fire pit and we kept a cord of wood close to the house and that's where they were having the time of their life - until winter that is, then they came in for warmth and food. I called SPRK and the company owner came and evaluated the property himself (not a flash in and out, he was very thorough). He easily located the places that they could enter the home and took care of them. He placed bait stations all around the outside of the home and several inside in key areas. Within 2 - 4 weeks everything was silent. No scratching, nothing in the basement running around, nadda. Happy family! Cut to years later, now it's a rental and we had some not-so-clean folks renting the house and they brought in among other things, you guess it - friggin' roaches. We lived there 9 years and NEVER had a bug besides a spider or an ant here and there. The worst part is they never said anything and we walked into this festering issue when the house was empty. I 911 called SPRK that day and the next day they came out beat the sh*t out of the problem with some great spray treatments and bait stations, hence they eradicated the problem. Since the house is a single family home AND not connected to anyone else the problem was taken care of swiftly. Had it been a row house or town home that could have posed more issues with controlling them. Now I maintain the inside monthly service and the quarterly outside rodent prevention service and everything Is great now (AGAIN). Bottom line is, if you want a PERSONAL pest service that get's the job done, hire them. If you call or email them you will get a person quite promptly. HOWEVER, If you want some huge national franchise pest company that has new people every week and could care less when or if the pest issue is corrected then these folks are not for you. Thanks SPRK!!!

Guys stopped to help me out after the snow. They plowed back the snow pile so I could get my car…read moreout. Good guys!

Alex came during the specified timeframe and cleaned my dryer vent but to my surprise, there was no…read morecleanup afterwards. He said there was a lot of junk in the vent but didn't indicate I needed to do the cleaning myself. I have never had a home service where they don't clean up afterwards. Photos attached.

Always fast and fix the problem right the first time. Great communication and fair prices.read more

Awesome service, excellent company. We had an issue after hours and he was right here. Would…read morerecommend him for all your pest needs

TLDR: Orkin lies. Go local instead. They tried scamming me for more money, and refused to refund me…read moreafter they failed to do what they promised. Long Review: Stay away from this company. I've worked in real estate and called for estimates from exterminators in several states, Orkin has brought me the worst experience I've ever had. I inquired about a mouse issue, the person on the phone was pressuring me to buy quickly as possible. He offered a discount that would go away if I hung up. This is a slimy sales tactic and I should've stopped there. Because the service they gave me was a blatant lie from what I was promised on the telephone. After being pressured to not inquire with other companies, I decided to let Orkin inspect my home for pests. I was promised mouse traps and the enclosure of holes for the rats so they wouldn't re-enter. Visiting my house, they REFUSED TO CLOSE THE HOLES, and told me that it was worst for the infestation if they closed them. They said specifically that closing the holes would "rile and trap the rats indoors." Later I contacted another company, and they told me there would be nothing wrong with closing these gaps. And they even looked confused to suggest that closing holes could make a rat infestation worse. So Orkin not only failed to provide the service that was promised, THEY ALSO LIED by saying that closing the gaps was worst for my house. When Orkin inspected my house, they explained to me that rats were entering through the roof and living in my attic, and I needed to fumigate my home to get rid of them. I am now convinced that Orkin only said this to charge me more for a service that was completely unnecessary. Orkin said the cost would be upward to SEVEN THOUSAND DOLLARS. I'm extremely happy I didn't pay for this. The other company explained to me that fumigating my home was unnecessary and it was unlikely rats were entering through the roof. Instead, this second company completed the service that Orkin refused to provide, and they filled the gaps, window cracks, and holes with wire meshes. This was something that was promised by Orkin that they didn't provide. And unlike Orkin, the new company I called had no issue of me contacting other exterminators in the area, and were much more courteous than the Orkin inspector who insisted that there was nothing they could do to stop the rats. Not only was this second company not charging me for any of the extra work, but they behaved very cordially while encouraging me to inquire others in case their work wasn't enough. Orkin made me feel like their services were the only option, with a sense of emergency to pay them for extra services as quickly as possible. This is a very dishonest sales tactic, and made me unnecessarily stress in the process of buying a new home for my family. When I decided to call back for a refund, which I felt was justified since Orkin didn't close the gaps like they promised me they would, they refused. Not only did they refuse, but they had the audacity to say that closing gaps wasn't in their services for the initial inspection. Even though that was the primary service promised for their first visit. It was the whole reason I called them out, and they wouldn't even give me a refund for their failure to provide what they promised. I'm very upset with Orkin, and am going to let everyone I know not to use their services because of the blatant disrespect I've felt throughout this entire process. I don't want to cause any issues by naming the better company that I've picked instead. I will just say that I recommend for everyone to look for a local exterminator company instead of Orkin.

I scheduled an apt and had a technician come out. He stated he would need to come back with another…read moretechnician as he had come alone. So scheduled with him to come back in 2 days. No one ever showed up or called. I called Orkin and was told someone would look into it and call me back. That was a week ago and no call. Awful customer service!!! Don't bother with them - they'll never show up.

terrible- my contract was up after a1 year service contract that was an every other month service…read morewhich ended in August 2023- got a bill for $66.00 in mail- Employee & Supervisor stated cancellation was on back of original contract- that is a seedy and unseemly way to conduct business- NO renewal email or text or letter NOTICE- just bill - actually disgusting-- that's a grift- wish I had never done business with this co- Note: I have never written a bad review in my recollection but this warranted such a review

I needed to get a termite inspection done for a home refinance and when I called, I was greeted…read morewith politeness and a shared sense of urgency to get it completed quickly. Chris came out less than 24 hours later and was friendly, efficient, and knowledgeable. Fast and frie customer service!

avoid this branch! lies, late, no phone calls, poor work. Work never finished. Attempt to deceive…read morecompleted work, beware!

We had four companies out to our home to inspect for termite damage and Orkin was one of them…read more Jonathan from Orkin was the last of the four that came out to inspect. I can't tell you about their offers as we never received them. He may have done a good inspection but he seemed more interested about buying his new truck than doing a thorough inspection. We never received any proposals from him regarding service. Don't recommend.

This company is a franchise of Orkin. I am giving one star because it was easy to schedule an…read moreappointment and the person was nice on the phone. Like other reviewers, I took the day off work only to have them no-show. I called a few hours after the window and left a voicemail. After three days of not having my call returned, I called corporate Orkin. They expressed that when companies buy into the franchise and rebrand it (like PermaTreat) - it causes a host of problems. Call Orkin in Fredericksburg. They show up as promised, and return phone calls...you know, the baseline that is expected when running a business.

We used there Christmas light service that they advertised and paid a lot of money. They say they…read morewill put them up, take them down and store them. They came and put them up but never came and took them down and after multiple calls and promises they would come and take them down they never did. Paid for the service that they never provided. It was a complete scam.

Had a critter problem and Shawn solved it before it became a bigger issue! Thanks so much to a…read morelocal business for taking care of a problem I definitely couldn't solve and making it look easy. Would definitely recommend.

We had a problematic yellow jacket situation. They were building nests behind a poorly constructed…read moresoffit 16 feet over our driveway. We want to replace the wood but we can't do it with yellow jackets present. Shawn and Dylan removed the rotting wood and probably 10 nests. Price has always been reasonable and they are also eco minded and informative with regard to other wildlife, pollinators, etc. 100% will use them again if needed. Great value for the money, thank you!