FINALLY, my bird issue has been resolved, thanks to Jesse James Critter Gitters. For several years…read morebirds have found their way through small openings to nest in the area inside my garage roof. Brian and Noah addressed the situation by applying screwed on covering, to keep determined birds from entering. Thank you, in Sterling, VA

Horrible customer service and terrible service that was not thorough at all. If I could give the…read morecompany zero stars I would. It's extremely frustrating to pay $500 for an incomplete service that only took the technician 40 minutes and did not get the job done. Subsequently, I persistently called, left voicemails and emailed for 2 weeks letting them know of my issue and they kept giving me the run around. It's unfortunate because they were so quick to get me scheduled to take my money but when I told them they obviously didn't do the job I paid for, they have been completely ghost. Because of the nature of the situation and the health hazard, I had to call another company to fix the faulty job they did. The new company is excellent, great customer service and I will recommend them to everyone with any similar issues as well as my HOA because we have wildlife issues is my neighborhood quite often. Companies like Jesse James do not care about customers... customers who work hard NOT to throw away money! I do not write reviews often so when I do it's because I value my dollar and do not want others taking advantage. Sadly, I was referred to Jesse James by another company who could not get to me sooner so I'll have to also let them know about my experience so others do not have my same fate! And do not lie and say you were not given access to the interior of the house (like you did in your response to me on Google). If you would've called me back or responded to my emails - had a conversion about any of this you would have heard the truth. Review our invoice that states exactly what we said no to - upcharges your technician tried to sell us for exterior gates around the vents. This is exactly why your customer service is horrible. You as the owner weren't even respectful enough to respond and let me know hey this is what my technician told me but what actually happened? Again, absolutely horrible - all around hands down despicable service and an even more terrible leader who would rather hide behind a computer and lie on the internet than face the truth!

At the beginning of May, Dustin came out and did good preventative work, but couldn't remove a…read morestarling nest from my vents because it was a little too far back. He said he would come today, May 20th, to do a starling stopper and clear everything out. He also said he would contact me the evening beforehand to confirm a time. I contacted him May 16th to see if he could come earlier because I have bugs dropping out of the vent due to the starling nest: No response. I contacted him again on May 19th to be sure he was coming again the next day, because the situation is extremely bad: No response. It is the end of the day on May 20th, and he did not show up. He did not attempt to get back to me in anyway. I prepaid for a (small) portion of what should have been today's fix, and I now have a full blown bird mite infestation instead.

Great experience! Quick responses by text and call. Perfect communication at all steps of the…read moreprocess. We had some critter chewing through our attic into our home and Dustin at Virginia Wildlife Control talked us through likely culprits. He outlined a plan to remove this squirrel, repair the damage, and prevent further animals from entering, while being very transparent on pricing. All around highly recommend.

DO NOT trust this company for bird exclusion services…read more We paid $350 after their technician showed us video of birds actively flying in and out of our house. Another crew later came out, claimed there were "no birds, just twigs," sanitized the area, installed a metal cover, and left. Now there are flies surrounding the covering, birds trying to get back inside, and we can still hear chirping and movement in the wall/vent area. Instead of fixing the issue, it seems they trapped live birds inside our home while creating an even bigger sanitation problem. Terrible communication, conflicting explanations, and a complete waste of money. Absolutely unacceptable.

We had bats the previous year in an old building on our property. We had a different company out…read morewho placed tarps and a couple of entry points and barely looked in the attic space. This year we had bats in the siding of the house. After making repairs ended up with a couple in the house. Called the first company and they said they couldn't make it for a couple of days. Called another company and couldn't come out for 2 weeks. Summit came out the next day and ensured we had animal control get the bats that were in the living space. They had a much better plan than the first company and did a through inspection. They gave us peace of mind.

Very poor service, never showed up on time agreed upon. Hour and half late each day.read more

From the owner: 8 years experience, Loyal, prompt…read more WCO (wildlife control operator) Permitted Licensed and Insured

I recommend approaching this company with caution. My experience reflects a pattern seen in most…read moreone-star Yelp reviews. The technicians were professional and courteous and would deserve a high rating on their own. However, management did not provide sufficient time or resources for the job to be completed properly, which ultimately affected the outcome. On October 31, 2025, 2 Chicks and a Critter inspected my attic for squirrels. I (a 73 year old, retired VET) was initially quoted nearly $7,000 to seal entry points. Although the written contract offered no guarantee, I accepted a reduced price of just under $4,000 based on a verbal assurance/guarantee from one of the owners (JJ) that the company would stand behind its work. The job was not completed correctly. Roof penetrations were made with questionable sealing/repair, and squirrels remained in the attic weeks later. A follow-up inspection revealed one entry point had not been sealed properly, and even after it was repaired, squirrel activity continued. Despite providing video evidence and repeated attempts to contact the company by phone and emails, I received no response. The issue remains unresolved as of January 26, 2026, and I no longer trust the quality of the work, or the company's follow-through.

I am always hesitant to negatively review small businesses; this one left me no options…read more First called them on May 16, when another pest company recommended them; they said they'd come on Monday. Mark showed up at the appointed time, inspected the attic and found many raccoon paw prints but could not find any potential opening places. When I climbed into the attic I immediately saw a large opening at the dryer vent and pointed it out to him. "Oh, yeah, thats probably where the raccoon left by." He said he would send a proposal for securing the area and sanitizing as needed. Then it was not until May 24 when a proposal was finally sent: that day I immediately asked a few simple questions and asked when they could schedule the work. Then total silence; to this day never heard from company again. (And, btw, after I tried to secure the roof vent opening, it became clear that the raccoon had either returned, or ripped off the vent cover to escape.) So Im happy to read that others had a good experience with this company; I did not. IF time is of the essence (and a raccoon in your attic likely is) you might want to consider other companies for this task!

Scheduled this company for a move out requirement. Price was excellent. Really appreciated the…read moreseparate invoice with ability to pay online and the receipt being emailed to me digitally. Weather was bad but they came as scheduled for the service.

I called for an estimate and paid for a service. Something came up and I had to cancel before work…read morewas done and I asked for a refund. Now I can't even get them to answer the phone! Something is not right here. Caution to any potential customer! P.S. How can you take money before work is done??? Odd! And now that I have posted this I finally get a reply that he will refund the service fee only. That is not what they told me on the phone. I guess I will just let the credit card company figure this out. If I'm only getting the service fee back then I should get the materials that he claims he ordered as they are mine now that I paid for them right???? Also never signed any contract. If they plan on giving me the materials I would like an itemized cost list before I accept them.

This experience was 5 stars, from the coordination of service/front office to the technician (Eric)…read morewho performed the work. I have lived in my home for over 20 years and never had any issues with bugs and woke up to discover roaches! I was devastated, however SPRK to the rescue. Outstanding service and the problem has been resolved. I can't thank or recommend them enough.

Good, professional team. They are solution oriented as opposed to process oriented. In other words,…read moretheir goal is to eliminate the issue and will modify treatment accordingly, as opposed to charging you for individual steps. I recommend you call them, and early if you suspect any issues.