This experience was 5 stars, from the coordination of service/front office to the technician (Eric)…read morewho performed the work. I have lived in my home for over 20 years and never had any issues with bugs and woke up to discover roaches! I was devastated, however SPRK to the rescue. Outstanding service and the problem has been resolved. I can't thank or recommend them enough.

MJ did a thorough job with our inspection, communicated everything clearly, and heard our concerns…read more We really appreciate the great service and highly recommend her!

Mike, the owner, is wonderful, very polite and knowledgeable, on time, just what you want from a…read morebusiness owner. His prices are reasonable! He explains everything clearly. We are thrilled to have found Virginia Pest Management and this super nice young man. We would recommend him to everyone! If it were not so far away we would ask him to take care of our other house in Reston too!

From the owner: Inspections start at 95$ Pest Control…read more Termite Control Wildlife Control Wildlife Exclusion Snake Removal Emergency Calls Dead Animal Removal Insulation Gutter Cleaning Chimney Crowns and Capping

FINALLY, my bird issue has been resolved, thanks to Jesse James Critter Gitters. For several years…read morebirds have found their way through small openings to nest in the area inside my garage roof. Brian and Noah addressed the situation by applying screwed on covering, to keep determined birds from entering. Thank you, in Sterling, VA

Horrible customer service and terrible service that was not thorough at all. If I could give the…read morecompany zero stars I would. It's extremely frustrating to pay $500 for an incomplete service that only took the technician 40 minutes and did not get the job done. Subsequently, I persistently called, left voicemails and emailed for 2 weeks letting them know of my issue and they kept giving me the run around. It's unfortunate because they were so quick to get me scheduled to take my money but when I told them they obviously didn't do the job I paid for, they have been completely ghost. Because of the nature of the situation and the health hazard, I had to call another company to fix the faulty job they did. The new company is excellent, great customer service and I will recommend them to everyone with any similar issues as well as my HOA because we have wildlife issues is my neighborhood quite often. Companies like Jesse James do not care about customers... customers who work hard NOT to throw away money! I do not write reviews often so when I do it's because I value my dollar and do not want others taking advantage. Sadly, I was referred to Jesse James by another company who could not get to me sooner so I'll have to also let them know about my experience so others do not have my same fate! And do not lie and say you were not given access to the interior of the house (like you did in your response to me on Google). If you would've called me back or responded to my emails - had a conversion about any of this you would have heard the truth. Review our invoice that states exactly what we said no to - upcharges your technician tried to sell us for exterior gates around the vents. This is exactly why your customer service is horrible. You as the owner weren't even respectful enough to respond and let me know hey this is what my technician told me but what actually happened? Again, absolutely horrible - all around hands down despicable service and an even more terrible leader who would rather hide behind a computer and lie on the internet than face the truth!

Sucky service, with sucky attitude -- especially some of the office help. And very inflated…read moreprices, in my opinion. I specifically asked for a certain chemical to be used, and they came and used what they decided was best. I had asked for a certain spray formula, because it was effective over the course of a dozen years. The employees changed at this business, and someone there less than a year gives me a snow job about "knowing what works." I want what I want for a reason. You then came and did something else, and weren't intending on telling me before I asked you specifically. I was also a customer of the preceding business here that Orkin took over. Now, no one "knows" me, and contracts, down payments, etc., are necessary. What a nasty way to thank me for years of patronage. "Those are the new rules now." Thanks a lot, Mr. Orkin.

So I guess I'm a liar too. The branch manager gave me a call and said she didn't receive any calls…read moreor messages. That would mean that corporate didn't leave her voicemail either. Then the number on the website must be wrong or Orkin and I are liars. On a second note, it would be a relatively easy fix to have the billing system give a warning before charging in full. Something like a popup that says: "you are about to make a full payment". What a ripoff.

terrible- my contract was up after a1 year service contract that was an every other month service…read morewhich ended in August 2023- got a bill for $66.00 in mail- Employee & Supervisor stated cancellation was on back of original contract- that is a seedy and unseemly way to conduct business- NO renewal email or text or letter NOTICE- just bill - actually disgusting-- that's a grift- wish I had never done business with this co- Note: I have never written a bad review in my recollection but this warranted such a review

I needed to get a termite inspection done for a home refinance and when I called, I was greeted…read morewith politeness and a shared sense of urgency to get it completed quickly. Chris came out less than 24 hours later and was friendly, efficient, and knowledgeable. Fast and frie customer service!

avoid this branch! lies, late, no phone calls, poor work. Work never finished. Attempt to deceive…read morecompleted work, beware!

We had four companies out to our home to inspect for termite damage and Orkin was one of them…read more Jonathan from Orkin was the last of the four that came out to inspect. I can't tell you about their offers as we never received them. He may have done a good inspection but he seemed more interested about buying his new truck than doing a thorough inspection. We never received any proposals from him regarding service. Don't recommend.

This company is a franchise of Orkin. I am giving one star because it was easy to schedule an…read moreappointment and the person was nice on the phone. Like other reviewers, I took the day off work only to have them no-show. I called a few hours after the window and left a voicemail. After three days of not having my call returned, I called corporate Orkin. They expressed that when companies buy into the franchise and rebrand it (like PermaTreat) - it causes a host of problems. Call Orkin in Fredericksburg. They show up as promised, and return phone calls...you know, the baseline that is expected when running a business.

We used there Christmas light service that they advertised and paid a lot of money. They say they…read morewill put them up, take them down and store them. They came and put them up but never came and took them down and after multiple calls and promises they would come and take them down they never did. Paid for the service that they never provided. It was a complete scam.

Had a critter problem and Shawn solved it before it became a bigger issue! Thanks so much to a…read morelocal business for taking care of a problem I definitely couldn't solve and making it look easy. Would definitely recommend.

We had a problematic yellow jacket situation. They were building nests behind a poorly constructed…read moresoffit 16 feet over our driveway. We want to replace the wood but we can't do it with yellow jackets present. Shawn and Dylan removed the rotting wood and probably 10 nests. Price has always been reasonable and they are also eco minded and informative with regard to other wildlife, pollinators, etc. 100% will use them again if needed. Great value for the money, thank you!