This used to be my favorite taxi to take to the airport since I travel a lot for work. I usually book with the app which is very nice, but I've been stuck waiting twice now. When I called them they said they were busy but they didn't let me know so I could make other plans. I almost missed my train because of Oregon Taxi. I will never use them again. You've lost a loyal customer. read more

Seriously unreliable and pretty rude customer service skills! Numerous times they are late, even when you call hours in advance! Definitely can't count on them if you need to be somewhere important like work or make a flight. They shouldn't let people book a ride for a certain time if there is no guarantee that they will show up. Just horrible. We need Uber!!! read more

We waited more than 90 minutes after the fireworks at Alton Baker Park for 2 cabs that were always "on the way." We talked with dispatch multiple times, long after we could have walked the mile home. Very little apology from the dispatchers; our driver who finally arrived was, however, gracious & delightful. read more

We ordered a cab for a late night arrival at the Eugene airport. We waited for 30 minutes but the cab never showed up. Fortunately Cascade Cab was able to help us out. read more

I have been a happy customer for two + years. Recently, in my last two trips to and from the airport, even though I had called a week in advance to reserve, no taxi was sent to pick me up from airport. I had to take another taxi from the line of taxis at airport. Another time, I told Oregon taxi my plane was coming back at 10:25 PM and I wanted a taxi to pick me up at the airport at that time. They sent me a taxi to pick me up at 10:25 AM ( I know because the taxi called me that morning, when my plane had not yet left) . I called them that same morning - to clarify the mistake and REMIND THEM I was arriving that same NIGHT at 10:35 PM. They said they would have a taxi waiting for me that night. NO TAXI from Oregon taxi was waiting for me at airport. After half an hour of waiting for their taxi, I had to leave again with another taxi company. It is unfortunate they have become too unreliable for me to continue with their service. Also, their prices (including their discounts) are more expensive than other taxi companies in town. read more

So I am driving down agate st. and car number #105 cuts me off and pulls in front of me from parking, no turn signal or anything like that. He then proceeds to turn right onto 18th ave but at the last second he whips that Toyota Prius around without warning pulls a very illegal u-turn while I slam on the breaks. Shitty Eugene drivers are a dime a dozen but c'mon, really? I hope Uber destroys your company and all Taxi cab unions like Ivan Drago did Apollo Creed. read more

I have mixed feelings about Oregon Taxi. Before I had a car, I called them quite often for rides to the grocery store or the airport. Response times varied - sometimes there was a cab right in the area I was in, and other times it took up to 20 mins. A couple times I was on a tight schedule and, of course, they took closer to 20 minutes to show up. This is a long time, considering Eugene isn't THAT big and doesn't have crazy traffic. This was a concern to me, because if safety is an issue - trying to get picked up at night in a shady area, or trying to get a ride because walking isn't safe for whatever reason - then they aren't the most reliable option. I never found the cabs to be dirty or in poor condition. The drivers were sometimes chatty, sometimes all business - this is pretty typical, and I have no complaints... except for that one time. I called for a cab to meet me at an intersection in the U.O. campus area. I was there at the intersection, waiting for a good 20 minutes. I called the operator and they told me someone was on the way. Ok, fine. Eventually I got fed up and just started walking. I later received a text from the driver that said: "That intersection doesn't even exist," and shortly after I received another that said, "Well, that was rude!" apparently in reference to my not being there. What?! I get that it's annoying to take the time to drive somewhere to pick up someone who is nowhere in sight, but like... I was there for a good while. This driver did not call me to clarify the location or let me know they had arrived. Instead, they were unprofessional and rude. This incident really turned me off of Oregon Taxi. I would like to say, though, that the operators who schedule the rides were always very nice and efficient. Once I called them in tears (long story) needing a cab and the person asked, "Honey, are you ok?" I really appreciated that extension of humanity. I needed it. read more

If I could rate this a zero or a negative I would. I called and was told 30 min and an hour later I have to call because the taxi still wasn't there. It cost me $15 for a few mile drive. Springfield and Eugene need uber. I'll never call this company again. I could have walked quicker! read more

I have used Oregon Taxi on countless occasions as a shuttle service to and from the airport. They have always arrived for pick-up early, not on time, early. The drivers are friendly, and the cabs are usually in pretty good condition. What else can you ask for? read more

They have the largest fleet of taxis......they also have the largest prices, and sometimes they don't answer the phone, sometimes they don't pick you up, but it is the best cab you can get until Uber finally arrives in Eugene. Most cabs only have a few cars so they can't quite compete. They have an app that works sometimes. You can see the cab round the corner to pick you up and charge flag drop of 4 dollars to get downtown to barger cost about 25 dollars. I hate this cab company, yet it's the best Eugene has . read more

Called for a cab over an hour ago and still waiting. Not the first time. It is game day evening though.

the driver was beyond rude, he was speeding and driving erratic, when asked to not do so, he made a point to speed faster and stop and go even more and threatened to kick us out of "his" cab.. when we mentioned his driving was making my wife sick, he proceeded to drive EVEN FASTER AND STOP AND GO EVEN MORE ERRATICALLY, when we mentioned it again, he kicked us out, to which we agreed happily..(had to walk 6 blocks in 38 degree weather) we called dispatch to inform them of said wrong doing and they shrugged us off... we both have been using oregon taxi for years with no issues and good tipping... yall have lost our business as well as all of the business from our respective establishments, one being a higher end restaurant downtown and the other being a busy college bar, both of which we manage.. UPDATE: A couple of days later, oregon taxi got a hold of me, let me know they had disciplined the driver and offered me a ride for the serious inconvenience. I honestly thought they had shrugged off my complaint, it appears they were taking time to investigate... read more

Two days prior to travel I made a reservation on Oregon Taxi app for a pickup to go to airport for Thanksgiving vacation. I got a confirmation on the app. Our pickup was for 4:00 pm and when it was 4:05 I went to my email and realized I never got an email confirmation. ( my bad) On the app ( which I had never used before) it showed my pickup under history with a red minus sign. I called them and after being on hold for 5:00 minutes I got a gal on the phone who said "we had so many pickups we had to cancel some reservations" I said that obviously ours was cancelled and she said yes. I asked why there was no message back telling us of the cancellation. She said " I don't know".By now it is 4:30 and we need to get to airport. Worst service ever!! WHY DON'T WE HAVE UBER!! Like the rest of the country......... read more

Horrible service just had a guy leave us after saying he won't wait 5 minutes and last week had another guy try to fight us and the receptionist was not polite either ...not a professional service. Do not call! Walk instead. read more

Quick pick up. Within a minute or two. Nice guy. My only criticism is that when I asked for a receipt the driver said "it will be emailed to you". I said "how does square know my email address " and he insisted that " it knows." It didn't know but not to worry if you go to Square and put in the date the last four, the exp date and the exact amount you can see the receipt (including the signature which is sort of creepy -but that's something for philanderers to worry about, not me and really has nothing to do with this Taxi company). I will use them again. read more

This has been my preferred cab company since moving to Eugene in 2008. They are always prompt and friendly. They are also the largest cab company in town so that says something about their business practices. read more

It's 3:49. Preordered a cab yesterday morning for this morning to take me to the airport. Looked at the app at 3:35 (luckily) and it said no driver assigned. I called them and the guy said all his drivers were in Springfield. Then he checked and saw if he had anyone signing on and he assigned a driver from out of town to come get me. I reminded him it was to go to the airport. He then told me that I had two options. Wait for the driver to get there or cancel the order. No apologies, no empathy. Won't ever use them again. read more

Absolutely the Best Choice to make when riding in Eugene! I needed to help a friend with a ride and couldn't get there in time. Oregon Taxi Service got there quickly and she made it early in fact. Quick, and Inexpensive,Oregon Taxi Service is unlike the expensive hybrid taxis who hung up on me and canceled my friends ride, leaving her stranded... read more

This company advertises a student discount but doesn't give it to students that they actually pickup at the university dorm - the student has to ask the driver for it and the driver has to chose to apply the discount is what I was just told by the dispatcher. It would be taking money out if the drivers pocket she said. Then why advertise the student discount I asked . She hung up the phone. This company values their drivers income over our children. They completely overcharged my daughter who was new to the area and they didn't apologize for it but actually defended their actions. The dispatcher told me that all riders are responsible for themselves. I will never let my daughter take a ride with this company again. read more

And you wonder why uber is putting ya'll out of business. I get a cab out of the airport the other night, I could tell the driver meant well, how ever. The mini van was outdated and smelled. The driver did not follow my route instructions which kinda set me off. Well to skip to the point. I am sure I left some personal property in the car by accident. But the driver was so big she could barely walk let alone assist with anything at some point amusing of figuring out the doors and loading / unloading my stuff my company phone came up missing. That isnt my mail complaint tho. For two days solid i tried to get a hold of someone. I waited on hold up to 20 mins. I sent 3 emails nothing back finally I waited 20 + mins on hold to get a person on the like that sounded like I woke her up. I asked how I go about getting it and her reply was, "you can get if they found a phone" in the rudest tone of voice.... F3@k Oregon Taxi, If I can help it I will never ride again! read more

Most disgusting taxi ever. Got picked up by taxi 78, a real old, dirty, beat up toyota van, driver looked like he was going to the beach. How can you allow this, i would rather take a bus than sit in this garbage on wheels. Unbelievable... read more

I had just finished finals and was trying to get a ride to the airport. I scheduled my ride originally for 4:45 and when it wasn't there by 4:50 I called. They had said that I had "canceled" the ride which I hadn't. They said that they would for sure have one for me by 5 and that they would make sure of it. I called at 5:08 after my assured 5:00 ride wasn't there. They had "canceled" my ride. My next taxi didn't show up until 5:40 a hour after when I was supposed to get it. I ended up missing my flight so I am not a fan. read more

I am a public safety employee working in the Eugene Springfield metro area. I recently evaluated a patient that did not want to go by ambulance to the hospital. This individual was intoxicated and only wanted a ride home. She stated that she would take a taxi home but did not have a phone to call one. Because I felt that this was an appropriate option for her to get home, I used my personal phone to call her a cab from Oregon Taxi. Skip forward to this afternoon as I attempt to arrange a cab from Oregon Taxi for my wife. The call-taker/dispatcher informed me that my number was black-listed because the individual that I helped last month didn't pay her cab driver the $20 fare. The dispatcher tried to be helpful and clear the blacklist note when I explained to her the circumstances. Unfortunately she was unable to make to note go away and when she asked someone else in the office for help with clearing the note, she was told that there was no way to do it and that "he shouldn't let people use his phone then". I'm very sorry that the cab driver that I called for last month wasn't compensated for their service. I feel that we were both trying to help an individual in a tough situation. I'm also very sorry that I even called Oregon Taxi in the first place. They've lost not only the $20 from that night last month but any future business that I might have given them. read more

The service for Oregon Taxi is absolutely unacceptable. I was completely disrespected and I got the worst service ever. The women who I talked to was very sassy and condescending. Not going to be using this service ever again. read more

The woman who answered the phone was very short and rude. Ended up calling Oregon Hybrid Taxi, they were much nicer and were able to pick me up 10 min faster. read more

This past Sunday (8/9/15), I had a reservation for an airport pickup at 10:30PM. I made the reservation by phone earlier in the day. We got our luggage and saw one Oregon Taxi pull up as we were heading outside. The driver was Scotty and he said he was there to pick up someone else named Mark. Another Oregon Taxi pulled in, but said he didn't have a reserved fare. I asked if he could take us anyway, but he ignored me and took someone else who just happened to walk up with no reservation. It's pretty annoying when I go out of my way to make a reservation, but someone without a reservation gets picked up first. Then Scotty, who thinks Mark isn't going to show, offers to take us, but he's also trying to take another fare at the same time. The other fare got skittish about who was going to get dropped off first (as were we), and when she backed out, Scotty got really upset. He started throwing our luggage into the back of his cab and this was after we had already told him that we were carrying fragile glass. While all this was happening, I called Oregon Taxi dispatch to find out where our cab was and was told there was no reservation with my name on it. As we got into Scotty's cab (with our luggage already piled inside), I received a text message indicating that my taxi was on its way to the airport. When I mentioned this to Scotty, he kicked us out of his cab, saying his boss would be upset if he took us when another cab was on the way. Why I was told no reservation existed and then received the text message, is a mystery that may never be solved. But what was even more mysterious was Scotty's mistreatment of us and our luggage. Equally mysterious was why the cab drivers, both Scotty and the guy who took the non-reserved fare, wouldn't just say "no problem, hop on in, our dispatcher will take care of the reservation issue." Even without a reservation, I had a right, as the first one waiting on the curb, to the first available taxi. That my existing/non-existing/then existing again reservation prevented me from receiving the best possible customer service from Oregon Taxi, is a faulty policy on their part. Our "reserved" cab finally showed up right after that (about 10 minutes after this all began). But a trip that began three time zones away and had gone without incident up to that point, ended very unfortunately and unprofessionally. Rest assured that Oregon Taxi won't be my first consideration the next time I need a taxi in Eugene. read more

They had prompt phone service. Text immediate of arrival. But, there was another driver who could have taken us but decided to take a smoke break and said our cab had already been scheduled and was in their way. Our driver was great, he did arrive on time and he did not smell like cigarettes. He was great. I give him 4 starts. read more

Zero points. On January 5th in the morning I made an online booking for the taxi for 2:30 pm, to Eugene airport, and got the booking confirmation on my e-mail with the order number. The taxi didn't arrive at 2:30pm, at 2:40pm I'd called there and 7 minutes later they picked up the phone and told that only emergency rides are to be made that day. I didn't get this information at the time of the booking, nor later until I called. It is unacceptable not to provide such information during the booking and only learn it an hour before the boarding time. I'm really disappointed with their service, will never use it again or recommend it for a friends. Wish the Uber/Lyft will replace it soon. read more

Called the lady said they will would be here within 30 minutes it has now been an hour called them back and pretty sure they didn't even send anyone now I'm waiting another "30" minutes Lyft and Uber are going to smash these guys horrible taxi service wouldn't recommend them to anyone. Used them one other time and I'm pretty sure the driver was more stoned then I was! read more

Every time that I've used the app, I've gotten my taxi cab in less than five minutes. It works great. The drivers are always helpful and entertaining. Maybe I'm just lucky with Oregon Taxi, but I've taken other cabs and they just don't compare. Oregon Taxi rocks!!! read more

This is going to be a drawn out email. But I am disgusted with the company and the lack of customer service I experience REGULARLY. Just because your taxi service is the largest in the city does not give you permission to screw over customers. On New Years Eve, I made an online reservation and was immediately given a confirmation email containing a confirmation number. To anyone familiar with the process, receiving that number signifies the certification of a service. I still have the original email as well. It does not say anywhere that the times are subject to deviation of any kind. However, I am intelligent enough to expect some delay on such a busy holiday. That being said, making the reservation FOUR HOURS in advance should have given you enough time to delegate a single driver to the customers who had enough forethought to plan ahead. My pickup time came and went quickly. I waited 10min before calling. It quickly turned to 20 due to your incoming call volume. Once I finally got a hold of a dispatcher, I was greeted (and i use that term with much sarcasm) by the most callous, uncivil woman I have encountered in dealing with this company. I has spent years of my adult life working in customer service, doing more than sitting in front of a phone so the attitude and disrespect I tolerated was befitting of a child who was raised in the wilderness. The response I was given when requesting a pick-up, aside from being surly, was that there was a 45min wait time. When I explained that I had made a reservation hours prior and my requested pickup time had long passed, the woman paused before repeating herself like any obligation the company has can be ignored as deemed necessary. She did give me the option to make a new reservation and reiterated the timing stipulation before hanging up on me, which I think is unbecoming of a service provider of any kind. The next event only enhanced my growing anger which originally was frustration before the phone call. The location I specified for my pickup is a regular destination for a cab service. Not that they'd line up outside the way they do at airports, but it wasn't a place they had to google to find. Within 30min of the phone call one of your drivers arrived; thinking they were looking for me, I approached the driver only to find out I was incorrect in my assumption. Long story short in this scenario, the individual the driver was there for did not accept the offer, leaving the driver without a fare. Before she left, I asked the driver if she would take me instead. He answer was a curt "No" and her defense was that she had other pre-planned fares lined up. Before i attempted explaining my, now 5hour old reservation she got in her car and drove off. I waited 2 more hours, considering making a 2.5hour walk in 30degree weather just to save myself the headache. After another few hours into the, literally, brand new year, and SEVERAL phone calls to many cab companies I was finally connected to a dispatcher whose opening was "There is a 1.5hour wait time". Now when I explained the ENTIRE ordeal(shorthand version) I was put on hold as if to assess the significance of my plight. When the dispatcher returned, it was like deja vu. The wait time was repeated and I was offered the option to an over-the-phone reservation before being hung-up on immediately after I agreed. Another hour passed before I was able to take a DIFFERENT taxi, and I still never got a call saying that the Oregon Taxi i had requested 3 different time ever showed up. It honestly makes me sick that I am forced to review this information via email since a manager cannot even be bothered accepting a phone call. This is beyond pathetic. There are no words to describe the level of anger and revulsion I have for this company. read more

They were prompt and very professional. Randy was my mom's driver, and he even called me when he dropped her off, just to let me know she arrived. My mom is blind and they went above and beyond any expectations I had. I Highly recommend them. A +++++ read more

We had a doctors appointment at 8 am. I installed the app and scheduled our pick up the night before. Not only did they not bother to assign a driver they were dismissive of the problem and we ended up missing an important appointment. read more

Absolutely the worst service I've ever recieved. I had a court date at 7:30 in the morning, I got two different texts saying that different drivers were gonna pick me up, but no one showed. Called 12 hours in advance to get a taxi for 7:15 in the morning, but canceled it by 7:45 when no one showed. If you want to be completely ignored when you have somewhere very important to get to, then this is the service for you. Will never use again. read more

Have to wait for almost 10 minutes for my calls to be answered at times. Been using oregon taxi for about a year and have experienced some terrible customer service from a majority of the drivers. read more

I had the worst ride in a taxi from this company and I will never ever use them again, I was over charged and under appreciated for the last time don't use it is a rip off read more

You have an hour wait.........why do you claim that we can't have uber/lyft when you can not handle the amount of people that need rides in eugene. This taxi service can not handle the amount of people that need rides. Stop fighting uber. read more

So, story time. We call for a cab at 1 PM from the grocery store. We decided that we wanted to get some pumpkins, and couldn't take them home by walking. We call Emerald City and ask if they had a cab that could fit three people, a bike, and some groceries. They say yes, but with an hour wait. We pass and call Oregon Taxi, who tell us they have a van that could fit us all, available in twenty minutes. We think perfect, book it and finish shopping. We wait outside the store in the sun. Twenty minutes pass. No cab. Then fourty minutes pass. No cab. A little past 2 pm I get a call from Oregon Taxi that says they in fact don't have a vehicle free for us that can fit all three of us, and they won't for another thirty minutes. They're sorry. They suggest we book and pay two smaller cabs (for double the price of the initial ride, which they could get to us in the next ten minutes. We can't afford two cabs, and send one of our party to start heading home alone on their bike, uphill. We tell them we will just use one cab, a small one, for just the two of us and some groceries. They tell us that they will get it to us ASAP, in the next ten minutes. By now it's around 2:15, and our ice cream and frozen food is melting. Ten minutes pass, no cab. At 2:25, a cab pulls in. Hooray! It's not ours. It drops someone else off, and leaves. At 2:35 another cab pulls in, drops someone else off, and leaves. At 2:40 we get a notice that our cab is on its way. By now we've been outside with our groceries for going on and hour and fourty five minutes. It takes another twenty for our cab to get to us, in which two other cabs pass by us. We load all of our groceries into a cab, when they tell us that we're in the wrong cab. We unload all of our groceries, when a new cab pulls up: one large enough to fit three people, with a bike attachment, so we didn't even need to send our friend out biking home. We are charged in full for the experience. Never before have we experienced mind-bogglingly bad customer service and communication as with Oregon Taxi (who apparently has their casual dispatch office outsourced to the Philippines, which is why our time estimates were so skewed). Save yourself the time, call an Uber. (Or Lyft, or Emerald City, or rent a car, or call a friend. Really anything would have been better.) read more

I use Oregon Taxi about 2-3 times a week, and the majority of the time they are clean, polite and on time. However, recently I've had enough scary drivers (texting while driving, aggressive driving, unwilling to help or creepy demeanor) or poorly maintained vehicles (no a/c, falling apart seatbelts, stained/gross upholstery) that I felt compelled to write a review. This morning though was the worst. I reserved a ride nearly an hour in advance and the ride was 40 minutes late, despite numerous calls asking "where were they?" and assurances that I was their "highest priority". My schedule wasn't flexible which is why I called early. Later, when I complained and requested a complimentary ride, they said they couldn't. I tip well and am a frequent rider so they're being very shortsighted. I will never use them again! Nor recommend them! read more

I had a fairly important work function to get to at 6am, only 2 miles down the road from my home. I called at 5:20, no one answered until 5:27. I told them I had to be there at 5:50 and was assured someone would be right over. At 5:42 a cab was dispatched, the driver called me at 5:54 more than half a mile down the road. I told him where I was, he kept just telling me where he was instead. As if, in the dark, I should walk more than half a mile down the road THROUGH A HOMELESS CAMP to find him. I got a little irked, told him to get GPS, canceled the cab and hung up. I called back to dispatch asking for a manager. The dispatcher insisted they were the manager, and when I asked what on earth they were thinking, I was hung up on. I work for one of the largest employers in town, who gives Oregon Taxi a lot of business. I missed my function because of these clowns. Some other highlights with Oregon Taxi: --multiple drivers who have reeked of marijuana --a driver who had a friend riding shotgun, took forever to get to me as they had to stop at Taco Bell on the way to getting me (see above!) --last spring, a driver so BLIND he had a patchouli-scented woman in the front see playing seeing eye dog for him - he nearly hit another car just getting out of my driveway then took me so off course my cab fare was about 30-40% higher than other runs to the same address I'm done with these fools. In the age of Uber & Lyft, I can't believe they'd treat a customer, especially one going to a business they know gives them a TON of business, like this. read more