I'VE NEVER POSTED A COMPLAINT ON YELP BUT FELT COMPELLED TO WARN OTHERS AFTER MY HORRIBLE EXPERIENCE. HERE'S MY STORY: My Husband and I have been using this dry cleaner since moving to Villa Park six months ago and recently discovered that several items of clothing have not been returned to us. We are very good customers and consistently spend $200 OR MORE per month on dry cleaning. I called them to explain that my Hugo Boss suit dress ($500 value) was missing and they responded by insisting that their system did not show any dresses were dropped off. Of course, their "system" relies on their accurate entry of information at the time of drop off. Fortunately, I was there at drop off and watched the lady pull each and every item out of the two bags of clothing I dropped off, which included my Hugo Boss dress (which they cleaned several times before) and a black tunic-style sweater, which also hasn't been returned. I've called several times to discuss the issue with them and every time I call, the guy just repeats (in broken English) that they never received my dress. Last night, while getting ready for a dinner event, I noticed that a faux fur coat I purchased on a trip to Italy last year is now also missing. I've called several times to complain about the missing clothing and have pleaded with them to search through their entire store. They never return my calls and are completely indifferent to my complaints and requests for assistance. IF YOU'RE AN EXISTING CUSTOMER YOU SHOULD TAKE INVENTORY OF YOUR CLOSET TO SEE IF ANY OF YOUR CLOTHES ARE MISSING. OTHERWISE, USE THIS DRY CLEANER AT YOUR OWN RISK!!! read more