If I could leave no stars , completely would. Customer service here is the poorest I have ever…read moreseen, on top of the lack of accountability for ruining personal items. I took my hat to be DRY CLEANED because it had dust all over the hat. Came to pick it up and it looked like it had been submerged in water . The material lifted off of that hat. The hat completely RUINED! A limited edition item that I took to a place the specializes in cleaning items professionally completely trashed! Once I let the owner Joel know what happened he then turned around and tried to blame me as if I was the one who ruined the hat. Needless to say the owner was extremely argumentative, took absolutely no accountability and just completely negligent . Please don't bring your clothes items here unless you want them ruined.

The service here is very friendly, personal and genuine. I am always treated with such courtesy and…read morerespect. The clothing I bring weekly for shirt laundry and dry cleaning are always cleaned perfectly. Even the rugs and blankets are done so well. The prices are extremely reasonable, as well. I am always very happy when it is time to drop off or pick up my cleaning!!

I have been a customer for 25+ years. I always get quick friendly services and they do minor…read moresewing and repairs as needed. I highly recommend Premier Cleaners.

I had a white/cream colored dress that had been chemically altered during the dry cleaning process…read moreto a dirty brown color. Premiere was able to correct the color and return the dress to like new condition!! Thank you Bipin and Nirav!!

They do a great job! Friendly and good prices! Highly recommend . Have used several timesread more

They dry cleaned my suit nice but my shirts that I need to wear underneath... wrinkled... like…read morebadly wrinkled... I needed this for something SUPER important... kind of screwed me over... and cost more than dry cleaners that do a perfect job.... If I'm paying $20+ for a suit I expect it to look nice.. not cool... deeply disappointed and never coming back..

This review is more for the tailor/seamstress and less for the shop…read more I brought in a dress that needed to have the zipper replaced. I was promised a Friday pickup. Which was perfect since I was wearing the dress for an event on Sunday. I came into the shop on Friday and picked up my dry cleaning and was told the dress wasn't ready, and to come back the next day. Which to be frank was annoying. I drove out from Dana Point to Santa Ana since I had read amazing reviews. Later I got a call from the shop that the tailor had to order more zippers and the dress wouldn't be ready till sometime next week. Which sucked, since I had to scramble at the last minute to find a new outfit. While I appreciated the heads up from the store, they need a better prepared tailor. I sadly will not be returning again.

Extremely satisfied with the cleaning of my clothes!! The service was quick and the prices were…read morevery reasonable. I'll definitely be returning!

I took the dress pants that still had streaks on it back to Classique Cleaners based on the reply…read morethey left on my first review. They were both very kind and took a look at the dress pants. Unfortunately, I was told the streaks were from the pants being burned (probably from ironing) which was done by a previous dry cleaner. They still took it back again and I was not charged for it. Also one thing to note is that if you pay with a credit card, they do charge a small fee for it. The dress pants came out better than last time when I picked it up even though they couldn't fix the burn streaks. Great price and service. I will come back again.

Happy to support a local business that is reliable and great with their work…read more I had a pretty big order and the prices were reasonable. You have the option to pay at the time of drop off or at pick up. Each time I've gone staff has been friendly and attentive. There's ample parking so parking should not be an issue.

Parking for location isn't a struggle. I came to get 2 pieces of clothing ironed. Service was fast…read moreand super polite! I needed the clothing same day and was able to accommodate.

My name is Ronald A. and I'm leaving a 5 star review not only because the folks that run this place…read moredo a fantastic job, but they also have really great customer service. I come in on a weekly basis to get my uniforms cleaned and I'm the type that needs certain uniforms cleaned and ready by the very next day and not one time have I ever had any problems with that. The folks here do a fantastic job of cleaning. pressing, stitching, so much so that I don't go anywhere else. I will continue to come here because they have earned my trust and respect by their fantastic work and friendly and respectful attitudes. They care about their customers which I really appreciate! So with that thank you to all who work at The Ritz-Cleaners!!

I really enjoy Hamilton Cleaners service. The lady who runs it is so sweet and so nice. I look…read moreforward to our little chats when I come pick up my clothes. They also have a pickup/dropoff service if you have enough volume, so it's all very convenient.

Have been using Hamilton for many, many years. Everything from a single item for cleaning to…read moresignificant repairs of old and delicate items with big sentimental value, including an expensive wedding dress. Jaye and her team always deliver exceptional quality, always charge fair rates, and always deliver on time. They serve the community with high integrity and genuine care.

Rarely do I write reviews... and if I could give a 0/5 stars I would. I dropped off a machine…read morewashable rug (brand: Ruggable 10x14 rug) on a Monday. The lady at the counter couldn't give me a price, but said she would call me back after she spoke with someone. She was guessing between $300 to $60 dollars (huge variance). I said, please call me with a price before you do anything (this is a machine washable rug that can be done at a laundrymat for about $25, but would rather drop it off than hassel with it). She said ok, no call and two days later, I return (Wednesday) and ask what is happening with the rug, and she says "no one called you!? It's going to be $60 dollars". I say, "ok, when will it be ready?" she says "Monday". I call on Monday (of the next week), asking if my rug is ready, she says yes. I come in. I ask the front desk lady for the rug, she says its ready, and looks for it... it is where I left it a week ago (in the front, still folded) - still dirty. She goes back into the computer and says, "oh, this needs to go to the other store, they have the large washer, and it will stay overnight and comeback." ok.... "it will be ready on Wednesday." I go to pick it up on Thursday (almost 2 weeks later), their store hours on google are on the picture attached (Thursday 8-7pm), they are closed, the sign says 6pm. I show up on Friday to pick it up, and she is like "no one called you?" I reply, yet again "no, no one has ever called me" - she replies "oh, we couldn't wash it. we couldn't get the machine going"... she stares blankly at me, and I say do you think I can get my rug back then? "oh okay, lemme look for it". Almost 15 minutes later, she brings back the rug in a balled up mess, and I say, I can't even get it back folded? Get your hours posted correctly. Call customers back when you say you will or if there is a problem. Have your stuff ready when you say it will be ready. If you can't do something, its okay to say this isn't a service we can provide. This was literally the worst service ever, mostly because of complete lack of communication.

Been going here for years. Must have changed ownership because they are not only expensive, now,…read morebut incompetent. Lost an expensive set of pants for over a week. Customer service is horrible. Never go here.

I needed a polo and pants cleaned and pressed the next day! They were able to get it done for me…read more Super friendly and amazing service. They have a drive thru service, never had to get out of my car. Definitely will use them again and again..

I recently had four sheer curtain panels shortened at Pink Panther Cleaners establishment. While I…read moream pleased with the quality of the alterations and the final length, I was disappointed to find that the weighted beads were not included in the new bottom hems. Weighted beads inserted into the bottom hem are essential for sheer fabrics to ensure they hang and drape properly, prevent flaring, and improve drapery, particularly for light fabrics and sheers. Given the $100 total cost for the service, I expected this standard detail to be included. I did not notice this until I returned home to hang the curtains. While the alterations workmanship is good, the panels feel incomplete without these weights.

I was trying to see the time this dry cleaners closed and stumbled on these bad reviews. I went to…read morenext morning with the idea to really pay attention. 1. This place is spotless and there has never been a line. 2. This is my 4-5th using this spot. 3. Each item is $2 to dry clean, they don't play games like other cleaners(on Tustin and Katella) and over charge you without saying anything and when you question say, "oh that is special hard to clean fabric", they just count the items and multiply by $2. That is a great price. 3. I brought my 4 items in around 8 and they said they would be back by 5, same day. 4. Never had a missing item or stain from the cleaning. 5. I have now dealt with 3 cashiers and they have all been fine. So even though I am not a big yelp reviewer I wanted to write and say I like this place, the price is great and I will continue to go there.

I've had multiple negative experiences with this cleaners, and unfortunately it's become a pattern…read more Every time I bring in a jacket or blazer, buttons go missing. Most recently, I took in a Donna Karan jacket that originally cost about $100. When I picked it up, two buttons were missing, and on top of that, one of my blouses came back stained black, which was not an issue when I dropped it off. I understand that accidents can happen, but repeated issues like missing buttons and stained clothing show a lack of care and quality control. Clothing is an investment, and customers trust cleaners to return items in the same or better condition than they were received.