Rarely do I write reviews... and if I could give a 0/5 stars I would. I dropped off a machine…read morewashable rug (brand: Ruggable 10x14 rug) on a Monday. The lady at the counter couldn't give me a price, but said she would call me back after she spoke with someone. She was guessing between $300 to $60 dollars (huge variance). I said, please call me with a price before you do anything (this is a machine washable rug that can be done at a laundrymat for about $25, but would rather drop it off than hassel with it). She said ok, no call and two days later, I return (Wednesday) and ask what is happening with the rug, and she says "no one called you!? It's going to be $60 dollars". I say, "ok, when will it be ready?" she says "Monday". I call on Monday (of the next week), asking if my rug is ready, she says yes. I come in. I ask the front desk lady for the rug, she says its ready, and looks for it... it is where I left it a week ago (in the front, still folded) - still dirty. She goes back into the computer and says, "oh, this needs to go to the other store, they have the large washer, and it will stay overnight and comeback." ok.... "it will be ready on Wednesday." I go to pick it up on Thursday (almost 2 weeks later), their store hours on google are on the picture attached (Thursday 8-7pm), they are closed, the sign says 6pm. I show up on Friday to pick it up, and she is like "no one called you?" I reply, yet again "no, no one has ever called me" - she replies "oh, we couldn't wash it. we couldn't get the machine going"... she stares blankly at me, and I say do you think I can get my rug back then? "oh okay, lemme look for it". Almost 15 minutes later, she brings back the rug in a balled up mess, and I say, I can't even get it back folded? Get your hours posted correctly. Call customers back when you say you will or if there is a problem. Have your stuff ready when you say it will be ready. If you can't do something, its okay to say this isn't a service we can provide. This was literally the worst service ever, mostly because of complete lack of communication.

Been going here for years. Must have changed ownership because they are not only expensive, now,…read morebut incompetent. Lost an expensive set of pants for over a week. Customer service is horrible. Never go here.

I recently had some dresses shortened and dry cleaned. They did a great job for the right price…read more The service is always awesome.

I take my clothes here often. I've had no issue with getting them when promised…read more Clothes looked great when I got them home. I recommend them and the prices are fair.

I had a tight turnaround to get 12 tablecloths pressed and a fabric backdrop cleaned. I had 48…read morehours. Crystal cleaners were super helpful and had it done sooner than expected. They were helpful and affordable. This was for a non profit event to celebrate families getting off of welfare. When we shared our story they offered to do more. Grateful for this business.

I went about 2 weeks ago with my 2 work vests to make one of them wider than the other so I met the…read moreold lady there and she agreed with me that she will do my XL vest wider from the bottom using the material from the other vest I provide which was small size, so she said it will be $30.00 to do that, l a greed and she let me pay the $30.00 upfront so I paid, she told me to come back after one week to try it or size it, so I went after one week to find out that she did the small vest wider and she forgot what I told her and I didn't see even the other vests or the rest of the material left from the XL vest !!!??? I was very disappointed and asked about the manager wasn't there so I lost both vests and the $30.00 ..and she never bothered to say sorry???!! SO NO I DO NOT RECOMMEND CRYSTAL CLEANER FOR ANY ONE!!!!!

Great service, fast and friendly! Could not ask for more. Frank is the best! I would definitely…read morerecommend to all my friends and family.

I have been a customer of this lady since she bought Continental Cleaners many years ago. That…read morelocation had always had a known problem of breaking buttons on men's dress shirts. The previous owners were aware and always replaced the buttons at no cost. The new owner, a Pakistani lady, was aware and also honored replacing damaged buttons at no cost, which I appreciate, but it was still an inconvenience to be getting ready for work and having to change shirts because buttons were broken or missing. I always try to support local small businesses, so I dealt with the inconvenience. She recently moved to this new location, Another Cleaners. I had shirts from the old location with broken and missing buttons so I brought them in with an order and asked that they replace them, per the usual. When I went to pick them up, I was told I needed to pay for the buttons so I asked to speak to the owner. She was very rude. She argued with me saying her customers know buttons break during the cleaning process and she charges them. She also started telling me my buttons were cheap and my shirts were old, neither being true. I bought these shirts from Nordstrom and had them tailored. She went on to boast that she does all the shirts for the local dry cleaners, suggested no matter where I take my business, she would be cleaning my shirts. To make matters worse, she charged me for the buttons and didn't even replace them all. I would strongly reccomend everyone to avoid this dry cleaners. The owner is very rude and does not treat her customers fairly.

I have been going here for over 10 years. Owner is very friendly, reliable and does a great job!read more

Tuesday I dropped off my Oc fair shirt to have it ironed. I usually steam it. However, by the time…read moreI actually arrive to work, it's a bit wrinkled. I tried to pick it before work. I had him my ticket and he says cash only. 10 dollars or more card can be used. I had no change or cash!!!' No signs. I get it , however he lacks and customers service. He was not apologetic. No signs posted again. He said my customer of 25 years says it okay. Well it's not okay. He had every chance to tell when writing out my ticket. As you know I left with no shirt. I went back the following day with change. I completely understand his situation. However, all the cleaners in the area are really just not around any more. You think he would be happy to have a new customer. I would rather drop my stuff in Westminster or Tustin than around the corner. sad! Experience is everything!

I dropped a formal dress and suit jacket with them. The dress has a stain which I was pretty sure…read morethey wouldn't be able to get out but I pointed it out just in case. Upon picking it up today, they informed me they couldn't get the stain out and so would not be charging me for the entire order. I insisted on paying but they refused. Both items look perfect otherwise and since they wouldn't take my money, I thought I'd review here instead. Thank you and I will be looking amazing in my dress with the tiny stain thanks to you guys!

They did a great job & the prices are very reasonable! Will be coming back for my future dry…read morecleaning needs!

Grande Cleaner is significantly overpriced for the level of service provided. The quality did not…read moremeet expectations, especially considering the cost. There are several nearby cleaning companies that charge much less and offer better, more reliable service. I would recommend comparing local options before sending your clothes.

Do not go here. The guy working makes up a prices in his head. I brought to small sweaters to be…read moredry cleaned and he just says 30 dollars. Get lost pal. I could buy another sweater for that price. What a scam.

I'm fussy about my clothes. I expect my dry cleaning to come back clean and looking as fresh as…read morepossible and if a stain is permanent, I expect to be informed rather than to find out the hard way the next time I want to wear something that's been laundered. You would think "it's a cleaners of course!" My experience has been the opposite for years. Hit and miss, always a surprise. A bonus, Helen is an awesome tailor. I found the perfect cleaners for me.

I don't know how exactly they cleaned it but my Burberry trench coat is definitely ruined after the…read morewash. It lost the shine and looks just like a regular denim coat. All the edges appeared washed out.